Recent content by Krista

Thank you! (Sorry for the delay. Notification email went into junk.) I am left shaking my head. Again. Clearly this was some kind of 'setting' that I never chose (as opposed to some kind of software glitch). And yet it took hours of fruitless searching and ultimately the help of a 3rd party...

Using Advanced Search, I have finally located some desired emails. Problem is, they are purported to be located in "Top of Outlook data file". (That is what is shown in the "In Folder" column of the search results.) How do I actually access these files in their folder? I can't see any of them...

I have 5 separate email accounts set up in Outlook 2013. - 3 Gmail, 1 Hotmail and 1 "Sympatico" (which uses the Outlook.com platform, so it looks like Hotmail) - all set up as IMAP. (Win 8.1 PC) Two days ago problems began with the Sympatico account ONLY. (The other 4 are completely...