I did reboot.
When I drag it to the desktop, I see the "+" and then nothing happens. If I right click and drag, I see the options of Copy, Move and Cancel. If I select Copy or Move nothing happens. There is no message.
Do you know if there was any change with the ribbons? No matter how many times I create a new ribbon, it does not stick. I create it, export it, and multiple times I need to import again just to go through the same process again.
I tried all above options and I still have the same issue; however, I am now seeing the issue in multiple PST files. When I first posted, it was only one PST file, now it seems to be happening on multiple PST files. I'll try and see if I can determine why, but it looks to be random.
Thank you. I tried all options you noted in a previous reply except Safe Mode. I will try that next.
I may try another PST file in my current profile and add a few contacts at a time and see what happens
Sorry, I did but forgot to mention it. I created a new profile and use only the one PST file with the items not showing. Same results.
My other local PST files are working OK. It just seems to be this one in which the total is not showing. Does it matter that it is not the default PST file? I'm...
Tried creating a new PST file, created a contacts folder and moved a few contacts into the folder. Initially the total did appear, but as soon as I closed Outlook and restarted, same result. The show total option is selected but does not reflect the total.
In your initial reply on August 25, you noted
May I ask how you created your new ribbon. Maybe I'm just missing a step since each time I access ribbons, customize, export it to save, it never sticks. I continually need to import the exported ribbon.
I have tried to reproduce this, but it seems very random. I have no idea how or when it appears. Since my previous reply, it has not happened. I understand Outlook doesn't have tracking, but it does appear at times. If it does happen again, maybe I can try and reproduce the steps.
Tried SCANPST, running with resetnavpnae option and a test profile. No luck. Each time Outlook restarts, it doss not reflect the total number even though the option is selected.
I am going to try creating a new Date PST file and copy the contacts from the old PST file to see if that...