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Hi Diane, I have just tried to run it again, and immediately checked the user/AppData/Local/Temp directory. The installer has unpacked the files and put them into a directory called BcmSetup.en-US. There is no log file, but BCN has created a number of text files. One of these is called...

Hi Diane, Thanks for your quick responses. Though I have been able to find the BcmSetup temp directory, there is no log file in it (on either machine). Both machines only run a single version of Office (the laptop is Office 2010 and the desktop is Office 2007), each with a single version of...

Has anybody managed to resolve this issue? We have the same problem, on two different machines, one running Windows 8.1 and Office 2010 (without BCM installed)(upgrading to Windows 2010 has not solved the problem), and one running Windows 10 with Office 2007 (with 2007 BCM installed). Have...