Outlook 2007 SP2 crashes when printing multiple contacts

On all of our PCs (Windows XP SP3, Office 2007 SP2, no Office Addons) we have
the following problem:

When you go to contacts, select for example 5 contacts, then choose print
--> "only selected items", outlook crashes, no matter which "print format"
you choose. If you choose "all items", there is no problem.

The eventlog shows:

Faulting application outlook.exe, version 12.0.6423.1000, stamp 49b08185,
faulting module outlook.exe, version 12.0.6423.1000, stamp 49b08185, debug?
0, fault address 0x0024bc7a.

Any help will be appreciated. Thanks,

Christian

did you delete outlprnt?
See http://www.outlook-tips.net/beginner/filepath.htm if you need help
finding it.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:
mailto:dailytips-subscribe-request@lists.outlooktips.net

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM

You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point your
newsreader to msnews.microsoft.com.


"Christian Maushart" <ChristianMaushart@discussions.microsoft.com> wrote in
message news:372E7DF3-F7FF-455A-AD5A-F326A09156F1@microsoft.com...
> On all of our PCs (Windows XP SP3, Office 2007 SP2, no Office Addons) we
> have
> the following problem:
>
> When you go to contacts, select for example 5 contacts, then choose print
> --> "only selected items", outlook crashes, no matter which "print format"
> you choose. If you choose "all items", there is no problem.
>
> The eventlog shows:
>
> Faulting application outlook.exe, version 12.0.6423.1000, stamp 49b08185,
> faulting module outlook.exe, version 12.0.6423.1000, stamp 49b08185,
> debug?
> 0, fault address 0x0024bc7a.
>
> Any help will be appreciated. Thanks,
>
> Christian

Diane,

thank you for your answer. I deleted OutlPrnt in "C:\Dokumente und
Einstellungen\chris\Anwendungsdaten\Microsoft\Outl ook" but Outlook crashes
again after a new OutlPrnt with exactly the same filesize as the old one is
created. I also get the same entry in the eventlog as before.

Kind regards,
Christian Maushart


"Diane Poremsky [MVP]" wrote:

> did you delete outlprnt?
> See http://www.outlook-tips.net/beginner/filepath.htm if you need help
> finding it.
>
> --
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
> Outlook Tips by email:
> mailto:dailytips-subscribe-request@lists.outlooktips.net
>
> EMO - a weekly newsletter about Outlook and Exchange:
> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
>
> You can access this newsgroup by visiting
> http://www.microsoft.com/office/comm...s/default.mspx or point your
> newsreader to msnews.microsoft.com.
>
>
> "Christian Maushart" <ChristianMaushart@discussions.microsoft.com> wrote in
> message news:372E7DF3-F7FF-455A-AD5A-F326A09156F1@microsoft.com...
> > On all of our PCs (Windows XP SP3, Office 2007 SP2, no Office Addons) we
> > have
> > the following problem:
> >
> > When you go to contacts, select for example 5 contacts, then choose print
> > --> "only selected items", outlook crashes, no matter which "print format"
> > you choose. If you choose "all items", there is no problem.
> >
> > The eventlog shows:
> >
> > Faulting application outlook.exe, version 12.0.6423.1000, stamp 49b08185,
> > faulting module outlook.exe, version 12.0.6423.1000, stamp 49b08185,
> > debug?
> > 0, fault address 0x0024bc7a.
> >
> > Any help will be appreciated. Thanks,
> >
> > Christian
>

Are you using a German version of Outlook or an English version?
Do you get the same results when trying to print in Outlook Safe Mode?
Start-> Run; outlook.exe /safe

Also, see if there is an update for your printer driver available.

Which view do you have selected?
See if resetting the view solves it;
View-> Current View-> Customize Current View...-> Reset Current View

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Christian Maushart" <ChristianMaushart@discussions.microsoft.com> wrote in
message news:035E1108-AC70-4BE2-BE3E-3C0285F823F5@microsoft.com...
> Diane,
>
> thank you for your answer. I deleted OutlPrnt in "C:\Dokumente und
> Einstellungen\chris\Anwendungsdaten\Microsoft\Outl ook" but Outlook crashes
> again after a new OutlPrnt with exactly the same filesize as the old one
> is
> created. I also get the same entry in the eventlog as before.
>
> Kind regards,
> Christian Maushart
>
>
> "Diane Poremsky [MVP]" wrote:
>
>> did you delete outlprnt?
>> See http://www.outlook-tips.net/beginner/filepath.htm if you need help
>> finding it.
>>
>> --
>> Diane Poremsky [MVP - Outlook]
>> Outlook Tips: http://www.outlook-tips.net/
>> Outlook & Exchange Solutions Center: http://www.slipstick.com
>>
>> Outlook Tips by email:
>> mailto:dailytips-subscribe-request@lists.outlooktips.net
>>
>> EMO - a weekly newsletter about Outlook and Exchange:
>> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
>>
>> You can access this newsgroup by visiting
>> http://www.microsoft.com/office/comm...s/default.mspx or point
>> your
>> newsreader to msnews.microsoft.com.
>>
>>
>> "Christian Maushart" <ChristianMaushart@discussions.microsoft.com> wrote
>> in
>> message news:372E7DF3-F7FF-455A-AD5A-F326A09156F1@microsoft.com...
>> > On all of our PCs (Windows XP SP3, Office 2007 SP2, no Office Addons)
>> > we
>> > have
>> > the following problem:
>> >
>> > When you go to contacts, select for example 5 contacts, then choose
>> > print
>> > --> "only selected items", outlook crashes, no matter which "print
>> > format"
>> > you choose. If you choose "all items", there is no problem.
>> >
>> > The eventlog shows:
>> >
>> > Faulting application outlook.exe, version 12.0.6423.1000, stamp
>> > 49b08185,
>> > faulting module outlook.exe, version 12.0.6423.1000, stamp 49b08185,
>> > debug?
>> > 0, fault address 0x0024bc7a.
>> >
>> > Any help will be appreciated. Thanks,
>> >
>> > Christian
>>

I am using the german version of Outlook 2007. I tried safe mode without
success. Outlook crashes. For testing I deleted all printer drivers except
Microsoft XPS Document Writer from a PC. No luck.

The crashes occur with the views "address cards", "detailed address cards"
and "business cards". The list views (by category, telephone list etc.) work.
I also resetted the views to the default settings without success.

I think it's a SP2 issue. I installed a new PC with Outlook 2007 (no SP2).
The problems didn't occur. After installing SP2 the printing problem appear.

Christian



"Roady [MVP]" wrote:

> Are you using a German version of Outlook or an English version?
> Do you get the same results when trying to print in Outlook Safe Mode?
> Start-> Run; outlook.exe /safe
>
> Also, see if there is an update for your printer driver available.
>
> Which view do you have selected?
> See if resetting the view solves it;
> View-> Current View-> Customize Current View...-> Reset Current View
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "Christian Maushart" <ChristianMaushart@discussions.microsoft.com> wrote in
> message news:035E1108-AC70-4BE2-BE3E-3C0285F823F5@microsoft.com...
> > Diane,
> >
> > thank you for your answer. I deleted OutlPrnt in "C:\Dokumente und
> > Einstellungen\chris\Anwendungsdaten\Microsoft\Outl ook" but Outlook crashes
> > again after a new OutlPrnt with exactly the same filesize as the old one
> > is
> > created. I also get the same entry in the eventlog as before.
> >
> > Kind regards,
> > Christian Maushart
> >
> >
> > "Diane Poremsky [MVP]" wrote:
> >
> >> did you delete outlprnt?
> >> See http://www.outlook-tips.net/beginner/filepath.htm if you need help
> >> finding it.
> >>
> >> --
> >> Diane Poremsky [MVP - Outlook]
> >> Outlook Tips: http://www.outlook-tips.net/
> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
> >>
> >> Outlook Tips by email:
> >> mailto:dailytips-subscribe-request@lists.outlooktips.net
> >>
> >> EMO - a weekly newsletter about Outlook and Exchange:
> >> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
> >>
> >> You can access this newsgroup by visiting
> >> http://www.microsoft.com/office/comm...s/default.mspx or point
> >> your
> >> newsreader to msnews.microsoft.com.
> >>
> >>
> >> "Christian Maushart" <ChristianMaushart@discussions.microsoft.com> wrote
> >> in
> >> message news:372E7DF3-F7FF-455A-AD5A-F326A09156F1@microsoft.com...
> >> > On all of our PCs (Windows XP SP3, Office 2007 SP2, no Office Addons)
> >> > we
> >> > have
> >> > the following problem:
> >> >
> >> > When you go to contacts, select for example 5 contacts, then choose
> >> > print
> >> > --> "only selected items", outlook crashes, no matter which "print
> >> > format"
> >> > you choose. If you choose "all items", there is no problem.
> >> >
> >> > The eventlog shows:
> >> >
> >> > Faulting application outlook.exe, version 12.0.6423.1000, stamp
> >> > 49b08185,
> >> > faulting module outlook.exe, version 12.0.6423.1000, stamp 49b08185,
> >> > debug?
> >> > 0, fault address 0x0024bc7a.
> >> >
> >> > Any help will be appreciated. Thanks,
> >> >
> >> > Christian
> >>
>

Hi Christian,

Sorry for my late responds. I've been able to reproduce this behavior on
additional machines (even non-German). This indeed only seems to be the case
when printing a selected address card. Previewing the print output is enough
to make Outlook crash and restart. I could repro it with the pre-SP2 update
as well.

I've reported it as a bug directly to the Outlook team. If there will be any
additional information, I will report it here or otherwise keep an eye on
Windows Update ;-)

Thanks!

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Christian Maushart" <ChristianMaushart@discussions.microsoft.com> wrote in
message news:069B9FD8-7277-4F61-B376-F4A0C23E1E8B@microsoft.com...
> I am using the german version of Outlook 2007. I tried safe mode without
> success. Outlook crashes. For testing I deleted all printer drivers except
> Microsoft XPS Document Writer from a PC. No luck.
>
> The crashes occur with the views "address cards", "detailed address cards"
> and "business cards". The list views (by category, telephone list etc.)
> work.
> I also resetted the views to the default settings without success.
>
> I think it's a SP2 issue. I installed a new PC with Outlook 2007 (no SP2).
> The problems didn't occur. After installing SP2 the printing problem
> appear.
>
> Christian
>
>
>
> "Roady [MVP]" wrote:
>
>> Are you using a German version of Outlook or an English version?
>> Do you get the same results when trying to print in Outlook Safe Mode?
>> Start-> Run; outlook.exe /safe
>>
>> Also, see if there is an update for your printer driver available.
>>
>> Which view do you have selected?
>> See if resetting the view solves it;
>> View-> Current View-> Customize Current View...-> Reset Current View
>>
>> --
>> Robert Sparnaaij [MVP-Outlook]
>> Coauthor, Configuring Microsoft Outlook 2003
>> http://www.howto-outlook.com/
>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>
>> http://www.msoutlook.info/
>> Real World Questions, Real World Answers
>>
>> -----
>>
>> "Christian Maushart" <ChristianMaushart@discussions.microsoft.com> wrote
>> in
>> message news:035E1108-AC70-4BE2-BE3E-3C0285F823F5@microsoft.com...
>> > Diane,
>> >
>> > thank you for your answer. I deleted OutlPrnt in "C:\Dokumente und
>> > Einstellungen\chris\Anwendungsdaten\Microsoft\Outl ook" but Outlook
>> > crashes
>> > again after a new OutlPrnt with exactly the same filesize as the old
>> > one
>> > is
>> > created. I also get the same entry in the eventlog as before.
>> >
>> > Kind regards,
>> > Christian Maushart
>> >
>> >
>> > "Diane Poremsky [MVP]" wrote:
>> >
>> >> did you delete outlprnt?
>> >> See http://www.outlook-tips.net/beginner/filepath.htm if you need help
>> >> finding it.
>> >>
>> >> --
>> >> Diane Poremsky [MVP - Outlook]
>> >> Outlook Tips: http://www.outlook-tips.net/
>> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
>> >>
>> >> Outlook Tips by email:
>> >> mailto:dailytips-subscribe-request@lists.outlooktips.net
>> >>
>> >> EMO - a weekly newsletter about Outlook and Exchange:
>> >> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
>> >>
>> >> You can access this newsgroup by visiting
>> >> http://www.microsoft.com/office/comm...s/default.mspx or point
>> >> your
>> >> newsreader to msnews.microsoft.com.
>> >>
>> >>
>> >> "Christian Maushart" <ChristianMaushart@discussions.microsoft.com>
>> >> wrote
>> >> in
>> >> message news:372E7DF3-F7FF-455A-AD5A-F326A09156F1@microsoft.com...
>> >> > On all of our PCs (Windows XP SP3, Office 2007 SP2, no Office
>> >> > Addons)
>> >> > we
>> >> > have
>> >> > the following problem:
>> >> >
>> >> > When you go to contacts, select for example 5 contacts, then choose
>> >> > print
>> >> > --> "only selected items", outlook crashes, no matter which "print
>> >> > format"
>> >> > you choose. If you choose "all items", there is no problem.
>> >> >
>> >> > The eventlog shows:
>> >> >
>> >> > Faulting application outlook.exe, version 12.0.6423.1000, stamp
>> >> > 49b08185,
>> >> > faulting module outlook.exe, version 12.0.6423.1000, stamp 49b08185,
>> >> > debug?
>> >> > 0, fault address 0x0024bc7a.
>> >> >
>> >> > Any help will be appreciated. Thanks,
>> >> >
>> >> > Christian
>> >>
>>

Microsoft has acknowledged it as a bug and is working towards a fix.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_ne t> wrote in
message news:Oq$5pEp7JHA.1380@TK2MSFTNGP05.phx.gbl...
> Hi Christian,
>
> Sorry for my late responds. I've been able to reproduce this behavior on
> additional machines (even non-German). This indeed only seems to be the
> case when printing a selected address card. Previewing the print output is
> enough to make Outlook crash and restart. I could repro it with the
> pre-SP2 update as well.
>
> I've reported it as a bug directly to the Outlook team. If there will be
> any additional information, I will report it here or otherwise keep an eye
> on Windows Update ;-)
>
> Thanks!
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "Christian Maushart" <ChristianMaushart@discussions.microsoft.com> wrote
> in message news:069B9FD8-7277-4F61-B376-F4A0C23E1E8B@microsoft.com...
>> I am using the german version of Outlook 2007. I tried safe mode without
>> success. Outlook crashes. For testing I deleted all printer drivers
>> except
>> Microsoft XPS Document Writer from a PC. No luck.
>>
>> The crashes occur with the views "address cards", "detailed address
>> cards"
>> and "business cards". The list views (by category, telephone list etc.)
>> work.
>> I also resetted the views to the default settings without success.
>>
>> I think it's a SP2 issue. I installed a new PC with Outlook 2007 (no
>> SP2).
>> The problems didn't occur. After installing SP2 the printing problem
>> appear.
>>
>> Christian
>>
>>
>>
>> "Roady [MVP]" wrote:
>>
>>> Are you using a German version of Outlook or an English version?
>>> Do you get the same results when trying to print in Outlook Safe Mode?
>>> Start-> Run; outlook.exe /safe
>>>
>>> Also, see if there is an update for your printer driver available.
>>>
>>> Which view do you have selected?
>>> See if resetting the view solves it;
>>> View-> Current View-> Customize Current View...-> Reset Current View
>>>
>>> --
>>> Robert Sparnaaij [MVP-Outlook]
>>> Coauthor, Configuring Microsoft Outlook 2003
>>> http://www.howto-outlook.com/
>>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>>
>>> http://www.msoutlook.info/
>>> Real World Questions, Real World Answers
>>>
>>> -----
>>>
>>> "Christian Maushart" <ChristianMaushart@discussions.microsoft.com> wrote
>>> in
>>> message news:035E1108-AC70-4BE2-BE3E-3C0285F823F5@microsoft.com...
>>> > Diane,
>>> >
>>> > thank you for your answer. I deleted OutlPrnt in "C:\Dokumente und
>>> > Einstellungen\chris\Anwendungsdaten\Microsoft\Outl ook" but Outlook
>>> > crashes
>>> > again after a new OutlPrnt with exactly the same filesize as the old
>>> > one
>>> > is
>>> > created. I also get the same entry in the eventlog as before.
>>> >
>>> > Kind regards,
>>> > Christian Maushart
>>> >
>>> >
>>> > "Diane Poremsky [MVP]" wrote:
>>> >
>>> >> did you delete outlprnt?
>>> >> See http://www.outlook-tips.net/beginner/filepath.htm if you need
>>> >> help
>>> >> finding it.
>>> >>
>>> >> --
>>> >> Diane Poremsky [MVP - Outlook]
>>> >> Outlook Tips: http://www.outlook-tips.net/
>>> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
>>> >>
>>> >> Outlook Tips by email:
>>> >> mailto:dailytips-subscribe-request@lists.outlooktips.net
>>> >>
>>> >> EMO - a weekly newsletter about Outlook and Exchange:
>>> >> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
>>> >>
>>> >> You can access this newsgroup by visiting
>>> >> http://www.microsoft.com/office/comm...s/default.mspx or point
>>> >> your
>>> >> newsreader to msnews.microsoft.com.
>>> >>
>>> >>
>>> >> "Christian Maushart" <ChristianMaushart@discussions.microsoft.com>
>>> >> wrote
>>> >> in
>>> >> message news:372E7DF3-F7FF-455A-AD5A-F326A09156F1@microsoft.com...
>>> >> > On all of our PCs (Windows XP SP3, Office 2007 SP2, no Office
>>> >> > Addons)
>>> >> > we
>>> >> > have
>>> >> > the following problem:
>>> >> >
>>> >> > When you go to contacts, select for example 5 contacts, then choose
>>> >> > print
>>> >> > --> "only selected items", outlook crashes, no matter which "print
>>> >> > format"
>>> >> > you choose. If you choose "all items", there is no problem.
>>> >> >
>>> >> > The eventlog shows:
>>> >> >
>>> >> > Faulting application outlook.exe, version 12.0.6423.1000, stamp
>>> >> > 49b08185,
>>> >> > faulting module outlook.exe, version 12.0.6423.1000, stamp
>>> >> > 49b08185,
>>> >> > debug?
>>> >> > 0, fault address 0x0024bc7a.
>>> >> >
>>> >> > Any help will be appreciated. Thanks,
>>> >> >
>>> >> > Christian
>>> >>
>>>

Hi Robert,

thank you very much for your help!

Christian


"Roady [MVP]" wrote:

> Microsoft has acknowledged it as a bug and is working towards a fix.
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_ne t> wrote in
> message news:Oq$5pEp7JHA.1380@TK2MSFTNGP05.phx.gbl...
> > Hi Christian,
> >
> > Sorry for my late responds. I've been able to reproduce this behavior on
> > additional machines (even non-German). This indeed only seems to be the
> > case when printing a selected address card. Previewing the print output is
> > enough to make Outlook crash and restart. I could repro it with the
> > pre-SP2 update as well.
> >
> > I've reported it as a bug directly to the Outlook team. If there will be
> > any additional information, I will report it here or otherwise keep an eye
> > on Windows Update ;-)
> >
> > Thanks!
> >
> > --
> > Robert Sparnaaij [MVP-Outlook]
> > Coauthor, Configuring Microsoft Outlook 2003
> > http://www.howto-outlook.com/
> > Outlook FAQ, HowTo, Downloads, Add-Ins and more
> >
> > http://www.msoutlook.info/
> > Real World Questions, Real World Answers
> >
> > -----
> >
> > "Christian Maushart" <ChristianMaushart@discussions.microsoft.com> wrote
> > in message news:069B9FD8-7277-4F61-B376-F4A0C23E1E8B@microsoft.com...
> >> I am using the german version of Outlook 2007. I tried safe mode without
> >> success. Outlook crashes. For testing I deleted all printer drivers
> >> except
> >> Microsoft XPS Document Writer from a PC. No luck.
> >>
> >> The crashes occur with the views "address cards", "detailed address
> >> cards"
> >> and "business cards". The list views (by category, telephone list etc.)
> >> work.
> >> I also resetted the views to the default settings without success.
> >>
> >> I think it's a SP2 issue. I installed a new PC with Outlook 2007 (no
> >> SP2).
> >> The problems didn't occur. After installing SP2 the printing problem
> >> appear.
> >>
> >> Christian
> >>
> >>
> >>
> >> "Roady [MVP]" wrote:
> >>
> >>> Are you using a German version of Outlook or an English version?
> >>> Do you get the same results when trying to print in Outlook Safe Mode?
> >>> Start-> Run; outlook.exe /safe
> >>>
> >>> Also, see if there is an update for your printer driver available.
> >>>
> >>> Which view do you have selected?
> >>> See if resetting the view solves it;
> >>> View-> Current View-> Customize Current View...-> Reset Current View
> >>>
> >>> --
> >>> Robert Sparnaaij [MVP-Outlook]
> >>> Coauthor, Configuring Microsoft Outlook 2003
> >>> http://www.howto-outlook.com/
> >>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
> >>>
> >>> http://www.msoutlook.info/
> >>> Real World Questions, Real World Answers
> >>>
> >>> -----
> >>>
> >>> "Christian Maushart" <ChristianMaushart@discussions.microsoft.com> wrote
> >>> in
> >>> message news:035E1108-AC70-4BE2-BE3E-3C0285F823F5@microsoft.com...
> >>> > Diane,
> >>> >
> >>> > thank you for your answer. I deleted OutlPrnt in "C:\Dokumente und
> >>> > Einstellungen\chris\Anwendungsdaten\Microsoft\Outl ook" but Outlook
> >>> > crashes
> >>> > again after a new OutlPrnt with exactly the same filesize as the old
> >>> > one
> >>> > is
> >>> > created. I also get the same entry in the eventlog as before.
> >>> >
> >>> > Kind regards,
> >>> > Christian Maushart
> >>> >
> >>> >
> >>> > "Diane Poremsky [MVP]" wrote:
> >>> >
> >>> >> did you delete outlprnt?
> >>> >> See http://www.outlook-tips.net/beginner/filepath.htm if you need
> >>> >> help
> >>> >> finding it.
> >>> >>
> >>> >> --
> >>> >> Diane Poremsky [MVP - Outlook]
> >>> >> Outlook Tips: http://www.outlook-tips.net/
> >>> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
> >>> >>
> >>> >> Outlook Tips by email:
> >>> >> mailto:dailytips-subscribe-request@lists.outlooktips.net
> >>> >>
> >>> >> EMO - a weekly newsletter about Outlook and Exchange:
> >>> >> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
> >>> >>
> >>> >> You can access this newsgroup by visiting
> >>> >> http://www.microsoft.com/office/comm...s/default.mspx or point
> >>> >> your
> >>> >> newsreader to msnews.microsoft.com.
> >>> >>
> >>> >>
> >>> >> "Christian Maushart" <ChristianMaushart@discussions.microsoft.com>
> >>> >> wrote
> >>> >> in
> >>> >> message news:372E7DF3-F7FF-455A-AD5A-F326A09156F1@microsoft.com...
> >>> >> > On all of our PCs (Windows XP SP3, Office 2007 SP2, no Office
> >>> >> > Addons)
> >>> >> > we
> >>> >> > have
> >>> >> > the following problem:
> >>> >> >
> >>> >> > When you go to contacts, select for example 5 contacts, then choose
> >>> >> > print
> >>> >> > --> "only selected items", outlook crashes, no matter which "print
> >>> >> > format"
> >>> >> > you choose. If you choose "all items", there is no problem.
> >>> >> >
> >>> >> > The eventlog shows:
> >>> >> >
> >>> >> > Faulting application outlook.exe, version 12.0.6423.1000, stamp
> >>> >> > 49b08185,
> >>> >> > faulting module outlook.exe, version 12.0.6423.1000, stamp
> >>> >> > 49b08185,
> >>> >> > debug?
> >>> >> > 0, fault address 0x0024bc7a.
> >>> >> >
> >>> >> > Any help will be appreciated. Thanks,
> >>> >> >
> >>> >> > Christian
> >>> >>
> >>>
>

You're welcome! :-)

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Christian Maushart" <ChristianMaushart@discussions.microsoft.com> wrote in
message news:3B871B86-0E9C-4239-9944-DD314DA7DF1A@microsoft.com...
> Hi Robert,
>
> thank you very much for your help!
>
> Christian
>
>
> "Roady [MVP]" wrote:
>
>> Microsoft has acknowledged it as a bug and is working towards a fix.
>>
>> --
>> Robert Sparnaaij [MVP-Outlook]
>> Coauthor, Configuring Microsoft Outlook 2003
>> http://www.howto-outlook.com/
>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>
>> http://www.msoutlook.info/
>> Real World Questions, Real World Answers
>>
>> -----
>>
>> "Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_ne t> wrote
>> in
>> message news:Oq$5pEp7JHA.1380@TK2MSFTNGP05.phx.gbl...
>> > Hi Christian,
>> >
>> > Sorry for my late responds. I've been able to reproduce this behavior
>> > on
>> > additional machines (even non-German). This indeed only seems to be the
>> > case when printing a selected address card. Previewing the print output
>> > is
>> > enough to make Outlook crash and restart. I could repro it with the
>> > pre-SP2 update as well.
>> >
>> > I've reported it as a bug directly to the Outlook team. If there will
>> > be
>> > any additional information, I will report it here or otherwise keep an
>> > eye
>> > on Windows Update ;-)
>> >
>> > Thanks!
>> >
>> > --
>> > Robert Sparnaaij [MVP-Outlook]
>> > Coauthor, Configuring Microsoft Outlook 2003
>> > http://www.howto-outlook.com/
>> > Outlook FAQ, HowTo, Downloads, Add-Ins and more
>> >
>> > http://www.msoutlook.info/
>> > Real World Questions, Real World Answers
>> >
>> > -----
>> >
>> > "Christian Maushart" <ChristianMaushart@discussions.microsoft.com>
>> > wrote
>> > in message news:069B9FD8-7277-4F61-B376-F4A0C23E1E8B@microsoft.com...
>> >> I am using the german version of Outlook 2007. I tried safe mode
>> >> without
>> >> success. Outlook crashes. For testing I deleted all printer drivers
>> >> except
>> >> Microsoft XPS Document Writer from a PC. No luck.
>> >>
>> >> The crashes occur with the views "address cards", "detailed address
>> >> cards"
>> >> and "business cards". The list views (by category, telephone list
>> >> etc.)
>> >> work.
>> >> I also resetted the views to the default settings without success.
>> >>
>> >> I think it's a SP2 issue. I installed a new PC with Outlook 2007 (no
>> >> SP2).
>> >> The problems didn't occur. After installing SP2 the printing problem
>> >> appear.
>> >>
>> >> Christian
>> >>
>> >>
>> >>
>> >> "Roady [MVP]" wrote:
>> >>
>> >>> Are you using a German version of Outlook or an English version?
>> >>> Do you get the same results when trying to print in Outlook Safe
>> >>> Mode?
>> >>> Start-> Run; outlook.exe /safe
>> >>>
>> >>> Also, see if there is an update for your printer driver available.
>> >>>
>> >>> Which view do you have selected?
>> >>> See if resetting the view solves it;
>> >>> View-> Current View-> Customize Current View...-> Reset Current View
>> >>>
>> >>> --
>> >>> Robert Sparnaaij [MVP-Outlook]
>> >>> Coauthor, Configuring Microsoft Outlook 2003
>> >>> http://www.howto-outlook.com/
>> >>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>> >>>
>> >>> http://www.msoutlook.info/
>> >>> Real World Questions, Real World Answers
>> >>>
>> >>> -----
>> >>>
>> >>> "Christian Maushart" <ChristianMaushart@discussions.microsoft.com>
>> >>> wrote
>> >>> in
>> >>> message news:035E1108-AC70-4BE2-BE3E-3C0285F823F5@microsoft.com...
>> >>> > Diane,
>> >>> >
>> >>> > thank you for your answer. I deleted OutlPrnt in "C:\Dokumente und
>> >>> > Einstellungen\chris\Anwendungsdaten\Microsoft\Outl ook" but Outlook
>> >>> > crashes
>> >>> > again after a new OutlPrnt with exactly the same filesize as the
>> >>> > old
>> >>> > one
>> >>> > is
>> >>> > created. I also get the same entry in the eventlog as before.
>> >>> >
>> >>> > Kind regards,
>> >>> > Christian Maushart
>> >>> >
>> >>> >
>> >>> > "Diane Poremsky [MVP]" wrote:
>> >>> >
>> >>> >> did you delete outlprnt?
>> >>> >> See http://www.outlook-tips.net/beginner/filepath.htm if you need
>> >>> >> help
>> >>> >> finding it.
>> >>> >>
>> >>> >> --
>> >>> >> Diane Poremsky [MVP - Outlook]
>> >>> >> Outlook Tips: http://www.outlook-tips.net/
>> >>> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
>> >>> >>
>> >>> >> Outlook Tips by email:
>> >>> >> mailto:dailytips-subscribe-request@lists.outlooktips.net
>> >>> >>
>> >>> >> EMO - a weekly newsletter about Outlook and Exchange:
>> >>> >> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
>> >>> >>
>> >>> >> You can access this newsgroup by visiting
>> >>> >> http://www.microsoft.com/office/comm...s/default.mspx or
>> >>> >> point
>> >>> >> your
>> >>> >> newsreader to msnews.microsoft.com.
>> >>> >>
>> >>> >>
>> >>> >> "Christian Maushart" <ChristianMaushart@discussions.microsoft.com>
>> >>> >> wrote
>> >>> >> in
>> >>> >> message news:372E7DF3-F7FF-455A-AD5A-F326A09156F1@microsoft.com...
>> >>> >> > On all of our PCs (Windows XP SP3, Office 2007 SP2, no Office
>> >>> >> > Addons)
>> >>> >> > we
>> >>> >> > have
>> >>> >> > the following problem:
>> >>> >> >
>> >>> >> > When you go to contacts, select for example 5 contacts, then
>> >>> >> > choose
>> >>> >> > print
>> >>> >> > --> "only selected items", outlook crashes, no matter which
>> >>> >> > "print
>> >>> >> > format"
>> >>> >> > you choose. If you choose "all items", there is no problem.
>> >>> >> >
>> >>> >> > The eventlog shows:
>> >>> >> >
>> >>> >> > Faulting application outlook.exe, version 12.0.6423.1000, stamp
>> >>> >> > 49b08185,
>> >>> >> > faulting module outlook.exe, version 12.0.6423.1000, stamp
>> >>> >> > 49b08185,
>> >>> >> > debug?
>> >>> >> > 0, fault address 0x0024bc7a.
>> >>> >> >
>> >>> >> > Any help will be appreciated. Thanks,
>> >>> >> >
>> >>> >> > Christian
>> >>> >>
>> >>>
>>

I have just run into this situation myself. I see that your posting is from
June. I can not find a patch when searching Google. Is there something out
there yet to help us?? Many thanks-

"Roady [MVP]" wrote:

> Microsoft has acknowledged it as a bug and is working towards a fix.
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_ne t> wrote in
> message news:Oq$5pEp7JHA.1380@TK2MSFTNGP05.phx.gbl...
> > Hi Christian,
> >
> > Sorry for my late responds. I've been able to reproduce this behavior on
> > additional machines (even non-German). This indeed only seems to be the
> > case when printing a selected address card. Previewing the print output is
> > enough to make Outlook crash and restart. I could repro it with the
> > pre-SP2 update as well.
> >
> > I've reported it as a bug directly to the Outlook team. If there will be
> > any additional information, I will report it here or otherwise keep an eye
> > on Windows Update ;-)
> >
> > Thanks!
> >
> > --
> > Robert Sparnaaij [MVP-Outlook]
> > Coauthor, Configuring Microsoft Outlook 2003
> > http://www.howto-outlook.com/
> > Outlook FAQ, HowTo, Downloads, Add-Ins and more
> >
> > http://www.msoutlook.info/
> > Real World Questions, Real World Answers
> >
> > -----
> >
> > "Christian Maushart" <ChristianMaushart@discussions.microsoft.com> wrote
> > in message news:069B9FD8-7277-4F61-B376-F4A0C23E1E8B@microsoft.com...
> >> I am using the german version of Outlook 2007. I tried safe mode without
> >> success. Outlook crashes. For testing I deleted all printer drivers
> >> except
> >> Microsoft XPS Document Writer from a PC. No luck.
> >>
> >> The crashes occur with the views "address cards", "detailed address
> >> cards"
> >> and "business cards". The list views (by category, telephone list etc.)
> >> work.
> >> I also resetted the views to the default settings without success.
> >>
> >> I think it's a SP2 issue. I installed a new PC with Outlook 2007 (no
> >> SP2).
> >> The problems didn't occur. After installing SP2 the printing problem
> >> appear.
> >>
> >> Christian
> >>
> >>
> >>
> >> "Roady [MVP]" wrote:
> >>
> >>> Are you using a German version of Outlook or an English version?
> >>> Do you get the same results when trying to print in Outlook Safe Mode?
> >>> Start-> Run; outlook.exe /safe
> >>>
> >>> Also, see if there is an update for your printer driver available.
> >>>
> >>> Which view do you have selected?
> >>> See if resetting the view solves it;
> >>> View-> Current View-> Customize Current View...-> Reset Current View
> >>>
> >>> --
> >>> Robert Sparnaaij [MVP-Outlook]
> >>> Coauthor, Configuring Microsoft Outlook 2003
> >>> http://www.howto-outlook.com/
> >>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
> >>>
> >>> http://www.msoutlook.info/
> >>> Real World Questions, Real World Answers
> >>>
> >>> -----
> >>>
> >>> "Christian Maushart" <ChristianMaushart@discussions.microsoft.com> wrote
> >>> in
> >>> message news:035E1108-AC70-4BE2-BE3E-3C0285F823F5@microsoft.com...
> >>> > Diane,
> >>> >
> >>> > thank you for your answer. I deleted OutlPrnt in "C:\Dokumente und
> >>> > Einstellungen\chris\Anwendungsdaten\Microsoft\Outl ook" but Outlook
> >>> > crashes
> >>> > again after a new OutlPrnt with exactly the same filesize as the old
> >>> > one
> >>> > is
> >>> > created. I also get the same entry in the eventlog as before.
> >>> >
> >>> > Kind regards,
> >>> > Christian Maushart
> >>> >
> >>> >
> >>> > "Diane Poremsky [MVP]" wrote:
> >>> >
> >>> >> did you delete outlprnt?
> >>> >> See http://www.outlook-tips.net/beginner/filepath.htm if you need
> >>> >> help
> >>> >> finding it.
> >>> >>
> >>> >> --
> >>> >> Diane Poremsky [MVP - Outlook]
> >>> >> Outlook Tips: http://www.outlook-tips.net/
> >>> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
> >>> >>
> >>> >> Outlook Tips by email:
> >>> >> mailto:dailytips-subscribe-request@lists.outlooktips.net
> >>> >>
> >>> >> EMO - a weekly newsletter about Outlook and Exchange:
> >>> >> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
> >>> >>
> >>> >> You can access this newsgroup by visiting
> >>> >> http://www.microsoft.com/office/comm...s/default.mspx or point
> >>> >> your
> >>> >> newsreader to msnews.microsoft.com.
> >>> >>
> >>> >>
> >>> >> "Christian Maushart" <ChristianMaushart@discussions.microsoft.com>
> >>> >> wrote
> >>> >> in
> >>> >> message news:372E7DF3-F7FF-455A-AD5A-F326A09156F1@microsoft.com...
> >>> >> > On all of our PCs (Windows XP SP3, Office 2007 SP2, no Office
> >>> >> > Addons)
> >>> >> > we
> >>> >> > have
> >>> >> > the following problem:
> >>> >> >
> >>> >> > When you go to contacts, select for example 5 contacts, then choose
> >>> >> > print
> >>> >> > --> "only selected items", outlook crashes, no matter which "print
> >>> >> > format"
> >>> >> > you choose. If you choose "all items", there is no problem.
> >>> >> >
> >>> >> > The eventlog shows:
> >>> >> >
> >>> >> > Faulting application outlook.exe, version 12.0.6423.1000, stamp
> >>> >> > 49b08185,
> >>> >> > faulting module outlook.exe, version 12.0.6423.1000, stamp
> >>> >> > 49b08185,
> >>> >> > debug?
> >>> >> > 0, fault address 0x0024bc7a.
> >>> >> >
> >>> >> > Any help will be appreciated. Thanks,
> >>> >> >
> >>> >> > Christian
> >>> >>
> >>>
>