Import/Export of Contacts causes Oulook to freeze

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J

jerky101

Hi, I'm using Outlook 2007 ( I have the office 2007 suite), everytime I try

to import or export contacts outlook craches. When I go to the event viwer

there's an error with an even Id of 1000 and inside it states:

Faulting application outlook.exe, version 12.0.6423.1000, stamp 49b08185,

faulting module oladd.fae, version 12.0.6413.1000, stamp 4902bc3d, debug? 0,

fault address 0x00008c24.

I have tired to uninstall reinstall, remove oladd.fae and do a repair, and I

have also tried the office diagnostics tools, I've also tried running Outlook

in safe mode, still no luck. I've tried looking for a solution on the web

still no luck. I hoping I could get some help here.
 
R

Russ Valentine [MVP-Outlook]

You provided no information.

First question is why would you ever use import and export to transfer

Contacts?

Second question: precisely what are you doing that generates the error

message?

Russ Valentine

[MVP-Outlook]

"jerky101" <jerky101> wrote in message

news:32411187-2DFC-4BBA-8A94-BEA7E57104B4@microsoft.com...
> Hi, I'm using Outlook 2007 ( I have the office 2007 suite), everytime I
> try
> to import or export contacts outlook craches. When I go to the event viwer
> there's an error with an even Id of 1000 and inside it states:

> Faulting application outlook.exe, version 12.0.6423.1000, stamp 49b08185,
> faulting module oladd.fae, version 12.0.6413.1000, stamp 4902bc3d, debug?
> 0,
> fault address 0x00008c24.

> I have tired to uninstall reinstall, remove oladd.fae and do a repair, and
> I
> have also tried the office diagnostics tools, I've also tried running
> Outlook
> in safe mode, still no luck. I've tried looking for a solution on the web
> still no luck. I hoping I could get some help here.
 

Karl Timmermans

Senior Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
The following may be of interest if you have/had MS Exchange tools instaled

on your system

http://help.wugnet.com/office/Outlook-2007-Import-Export-falis-ftopict1081883.html

Karl

_____________

ContactGenie - Importer 1.3 / DataPorter 2.0 / Exporter

"Power contact importers/exporters for MS Outlook '2000/2007"

"jerky101" <jerky101> wrote in message

news:32411187-2DFC-4BBA-8A94-BEA7E57104B4@microsoft.com...
> Hi, I'm using Outlook 2007 ( I have the office 2007 suite), everytime I
> try
> to import or export contacts outlook craches. When I go to the event viwer
> there's an error with an even Id of 1000 and inside it states:

> Faulting application outlook.exe, version 12.0.6423.1000, stamp 49b08185,
> faulting module oladd.fae, version 12.0.6413.1000, stamp 4902bc3d, debug?
> 0,
> fault address 0x00008c24.

> I have tired to uninstall reinstall, remove oladd.fae and do a repair, and
> I
> have also tried the office diagnostics tools, I've also tried running
> Outlook
> in safe mode, still no luck. I've tried looking for a solution on the web
> still no luck. I hoping I could get some help here.
 
J

jerky101

Russ;

What I'm trying to do is import a list of about 250 contacts that are kept

in an excel spreadsheet, that's kept up to date by someone other than me.

Outlook craches right after it starts importing the contacts, by which I

mean, I can go through the whole wizard telling it what file to import and

where to import it to and map the feilds which all seems to go ok, it's when

Outlook is actually moving the contacts into my contacts folder that it

craches. I also tired to export contacts just to see if that was working but

the same thing happens the wizard works fine until it is actually copying the

contacts out, as soon as that starts outlook craches, it doesn't matter what

type of file I try to export the contacts to (CVS, excel, pst) it always

craches with the same error generated in event viwer. I have setup Outlook on

a diffrent computer and it has no problems importing the excel spreadsheet. I

hope that's enough information for you.

Karl thanks for the link but I've already checked it out, I haven't had

Exchagne tools installed on this system.

"Russ Valentine [MVP-Outlook]" wrote:


> You provided no information.
> First question is why would you ever use import and export to transfer
> Contacts?
> Second question: precisely what are you doing that generates the error
> message?
> > Russ Valentine
> [MVP-Outlook]
 
R

Russ Valentine [MVP-Outlook]

Are you running the latest updates for your version? Have you run Office

diagnostics to repair your installation?

Russ Valentine

[MVP-Outlook]

"jerky101" <jerky101> wrote in message

news:DC0D9FDB-0EEA-409F-AE52-1AE9AF34A78C@microsoft.com...
> Russ;

> What I'm trying to do is import a list of about 250 contacts that are kept
> in an excel spreadsheet, that's kept up to date by someone other than me.
> Outlook craches right after it starts importing the contacts, by which I
> mean, I can go through the whole wizard telling it what file to import and
> where to import it to and map the feilds which all seems to go ok, it's
> when
> Outlook is actually moving the contacts into my contacts folder that it
> craches. I also tired to export contacts just to see if that was working
> but
> the same thing happens the wizard works fine until it is actually copying
> the
> contacts out, as soon as that starts outlook craches, it doesn't matter
> what
> type of file I try to export the contacts to (CVS, excel, pst) it always
> craches with the same error generated in event viwer. I have setup Outlook
> on
> a diffrent computer and it has no problems importing the excel
> spreadsheet. I
> hope that's enough information for you.

> Karl thanks for the link but I've already checked it out, I haven't had
> Exchagne tools installed on this system.

> "Russ Valentine [MVP-Outlook]" wrote:
>
> > You provided no information.
> > First question is why would you ever use import and export to transfer
> > Contacts?
> > Second question: precisely what are you doing that generates the error
> > message?
> > > > Russ Valentine
> > [MVP-Outlook]
 
J

jerky101

I have all the updates for my version, just to be sure I double checked right

now and there are no updates for me to download. I have already tired the

Office diagnostics, and tried the repair option form the Office install CD.

It still does the exact same thing.

"Russ Valentine [MVP-Outlook]" wrote:


> Are you running the latest updates for your version? Have you run Office
> diagnostics to repair your installation?
> > Russ Valentine
> [MVP-Outlook]
> "jerky101" <jerky101> wrote in message
> news:DC0D9FDB-0EEA-409F-AE52-1AE9AF34A78C@microsoft.com...
> > Russ;
> > What I'm trying to do is import a list of about 250 contacts that are kept
> > in an excel spreadsheet, that's kept up to date by someone other than me.
> > Outlook craches right after it starts importing the contacts, by which I
> > mean, I can go through the whole wizard telling it what file to import and
> > where to import it to and map the feilds which all seems to go ok, it's
> > when
> > Outlook is actually moving the contacts into my contacts folder that it
> > craches. I also tired to export contacts just to see if that was working
> > but
> > the same thing happens the wizard works fine until it is actually copying
> > the
> > contacts out, as soon as that starts outlook craches, it doesn't matter
> > what
> > type of file I try to export the contacts to (CVS, excel, pst) it always
> > craches with the same error generated in event viwer. I have setup Outlook
> > on
> > a diffrent computer and it has no problems importing the excel
> > spreadsheet. I
> > hope that's enough information for you.
> > Karl thanks for the link but I've already checked it out, I haven't had
> > Exchagne tools installed on this system.
> > "Russ Valentine [MVP-Outlook]" wrote:
> >
> >> You provided no information.
> >> First question is why would you ever use import and export to transfer
> >> Contacts?
> >> Second question: precisely what are you doing that generates the error
> >> message?
> >> > >> Russ Valentine
> >> [MVP-Outlook]


>
 

Karl Timmermans

Senior Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
Have you run ScanPST on your PST file? (Didn't see that included in the list

of things you've tried).

Given your description - problem would appear to be related to one of the

two following possibilities:

#1 - A corrupt PST file (given that the issue occurs both on import and

export, you can use the same Excel file on another system which excludes it

from being the cause) OR (less likely but possible) .........

#2 - Similar to the Exch tools scenario - something has been installed that

would be Outlook/Exch related (3rd party) and replaced the Mapi components

with their own

Does this problem occur if you create a new PST file/contact folder and

import the Excel file into the new target? If that works, then the issue

most certainly is related to the PST file and ScanPST <may possibly but not

with 100% certainty> correct the problem and definitely excludes anything

MAPI related from the equation.

Karl

_____________

ContactGenie - Importer 1.3 / DataPorter 2.0 / Exporter

"Power contact importers/exporters for MS Outlook '2000/2007"

"jerky101" <jerky101> wrote in message

news:008AD756-9088-458A-8A61-FFCA156DE8AF@microsoft.com...
> I have all the updates for my version, just to be sure I double checked
> right
> now and there are no updates for me to download. I have already tired the
> Office diagnostics, and tried the repair option form the Office install
> CD.
> It still does the exact same thing.

> "Russ Valentine [MVP-Outlook]" wrote:
>
> > Are you running the latest updates for your version? Have you run Office
> > diagnostics to repair your installation?
> > > > Russ Valentine
> > [MVP-Outlook]
> > "jerky101" <jerky101> wrote in message
> > news:DC0D9FDB-0EEA-409F-AE52-1AE9AF34A78C@microsoft.com...
> > > Russ;
> >> > What I'm trying to do is import a list of about 250 contacts that are
> > > kept
> > > in an excel spreadsheet, that's kept up to date by someone other than
> > > me.
> > > Outlook craches right after it starts importing the contacts, by which
> > > I
> > > mean, I can go through the whole wizard telling it what file to import
> > > and
> > > where to import it to and map the feilds which all seems to go ok, it's
> > > when
> > > Outlook is actually moving the contacts into my contacts folder that it
> > > craches. I also tired to export contacts just to see if that was
> > > working
> > > but
> > > the same thing happens the wizard works fine until it is actually
> > > copying
> > > the
> > > contacts out, as soon as that starts outlook craches, it doesn't matter
> > > what
> > > type of file I try to export the contacts to (CVS, excel, pst) it
> > > always
> > > craches with the same error generated in event viwer. I have setup
> > > Outlook
> > > on
> > > a diffrent computer and it has no problems importing the excel
> > > spreadsheet. I
> > > hope that's enough information for you.
> >> > Karl thanks for the link but I've already checked it out, I haven't had
> > > Exchagne tools installed on this system.
> >> > "Russ Valentine [MVP-Outlook]" wrote:
> >> >> You provided no information.
> > >> First question is why would you ever use import and export to transfer
> > >> Contacts?
> > >> Second question: precisely what are you doing that generates the error
> > >> message?
> > >> > > >> Russ Valentine
> > >> [MVP-Outlook]

>

>>
 
J

jerky101

Just ran scanpst, and I still have the same issue, if i create a new folder/

pst file the issue still occrus, if I make a new profile (under Mail in

control panel) I still get the same issue. This is a pretty new install, only

things that have been installed are Office Suite, firefox, Syamntec Anti

Virus (I've tried disabling it and uninstalling it), ZoneAlarm (tried

disabling it and unistalling it) and Ad aware (tired disabling it and

uninstalling it). I thank both you guys for your time, and efforts.

"Karl Timmermans" wrote:


> Have you run ScanPST on your PST file? (Didn't see that included in the list
> of things you've tried).

> Given your description - problem would appear to be related to one of the
> two following possibilities:

> #1 - A corrupt PST file (given that the issue occurs both on import and
> export, you can use the same Excel file on another system which excludes it
> from being the cause) OR (less likely but possible) .........
> #2 - Similar to the Exch tools scenario - something has been installed that
> would be Outlook/Exch related (3rd party) and replaced the Mapi components
> with their own

> Does this problem occur if you create a new PST file/contact folder and
> import the Excel file into the new target? If that works, then the issue
> most certainly is related to the PST file and ScanPST <may possibly but not
> with 100% certainty> correct the problem and definitely excludes anything
> MAPI related from the equation.

> Karl

> _____________
>

> ContactGenie - Importer 1.3 / DataPorter 2.0 / Exporter
> "Power contact importers/exporters for MS Outlook '2000/2007"
>

> "jerky101" <jerky101> wrote in message
> news:008AD756-9088-458A-8A61-FFCA156DE8AF@microsoft.com...
> >I have all the updates for my version, just to be sure I double checked
> >right
> > now and there are no updates for me to download. I have already tired the
> > Office diagnostics, and tried the repair option form the Office install
> > CD.
> > It still does the exact same thing.
> > "Russ Valentine [MVP-Outlook]" wrote:
> >
> >> Are you running the latest updates for your version? Have you run Office
> >> diagnostics to repair your installation?
> >> > >> Russ Valentine
> >> [MVP-Outlook]
> >> "jerky101" <jerky101> wrote in message
> >> news:DC0D9FDB-0EEA-409F-AE52-1AE9AF34A78C@microsoft.com...
> >> > Russ;
> >> >> > What I'm trying to do is import a list of about 250 contacts that are
> >> > kept
> >> > in an excel spreadsheet, that's kept up to date by someone other than
> >> > me.
> >> > Outlook craches right after it starts importing the contacts, by which
> >> > I
> >> > mean, I can go through the whole wizard telling it what file to import
> >> > and
> >> > where to import it to and map the feilds which all seems to go ok, it's
> >> > when
> >> > Outlook is actually moving the contacts into my contacts folder that it
> >> > craches. I also tired to export contacts just to see if that was
> >> > working
> >> > but
> >> > the same thing happens the wizard works fine until it is actually
> >> > copying
> >> > the
> >> > contacts out, as soon as that starts outlook craches, it doesn't matter
> >> > what
> >> > type of file I try to export the contacts to (CVS, excel, pst) it
> >> > always
> >> > craches with the same error generated in event viwer. I have setup
> >> > Outlook
> >> > on
> >> > a diffrent computer and it has no problems importing the excel
> >> > spreadsheet. I
> >> > hope that's enough information for you.
> >> >> > Karl thanks for the link but I've already checked it out, I haven't had
> >> > Exchagne tools installed on this system.
> >> >> > "Russ Valentine [MVP-Outlook]" wrote:
> >> >> >> You provided no information.
> >> >> First question is why would you ever use import and export to transfer
> >> >> Contacts?
> >> >> Second question: precisely what are you doing that generates the error
> >> >> message?
> >> >> > >> >> Russ Valentine
> >> >> [MVP-Outlook]
> >
> >>


>
 

Karl Timmermans

Senior Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
Others may have some other suggestions but if this were one of my systems -

would start over again starting with a complete fresh install of the OS

especially if this is a "relatively" new install. Under the current

circumstances - the time it will take to do that will likely be less than

continued efforts in finding out what caused/is causing your problem (but I

would bet that it is not a Microsoft Outlook problem - leastwise not one of

its own making). Once the basic install is done for Win/Office along with

all the corresponding updates - would try the import/export again and keep

monitoring it as you install additional programs.

Would also highly recommend having something like "Acronis True Image" in

your arsenal for backup purposes - have found Acronis products to be

absolutely invaluable saving literally untold hundred's of hours of recovery

time (providing you are religious in keeping everything current in terms of

backups).

Karl

_____________

ContactGenie - Importer 1.3 / DataPorter 2.0 / Exporter

"Power contact importers/exporters for MS Outlook '2000/2007"

"jerky101" <jerky101> wrote in message

news:0B4ED4C9-57EF-41E5-81A5-0DA8A72421A4@microsoft.com...
> Just ran scanpst, and I still have the same issue, if i create a new
> folder/
> pst file the issue still occrus, if I make a new profile (under Mail in
> control panel) I still get the same issue. This is a pretty new install,
> only
> things that have been installed are Office Suite, firefox, Syamntec Anti
> Virus (I've tried disabling it and uninstalling it), ZoneAlarm (tried
> disabling it and unistalling it) and Ad aware (tired disabling it and
> uninstalling it). I thank both you guys for your time, and efforts.

> "Karl Timmermans" wrote:
>
> > Have you run ScanPST on your PST file? (Didn't see that included in the
> > list
> > of things you've tried).
>

>> Given your description - problem would appear to be related to one of the
> > two following possibilities:
>

>> #1 - A corrupt PST file (given that the issue occurs both on import and
> > export, you can use the same Excel file on another system which excludes
> > it
> > from being the cause) OR (less likely but possible) .........
> > #2 - Similar to the Exch tools scenario - something has been installed
> > that
> > would be Outlook/Exch related (3rd party) and replaced the Mapi
> > components
> > with their own
>

>> Does this problem occur if you create a new PST file/contact folder and
> > import the Excel file into the new target? If that works, then the issue
> > most certainly is related to the PST file and ScanPST <may possibly but
> > not
> > with 100% certainty> correct the problem and definitely excludes anything
> > MAPI related from the equation.
>

>> Karl
>

>> _____________
> >

> > ContactGenie - Importer 1.3 / DataPorter 2.0 / Exporter
> > "Power contact importers/exporters for MS Outlook '2000/2007"
> >

>

>
>
>> "jerky101" <jerky101> wrote in message
> > news:008AD756-9088-458A-8A61-FFCA156DE8AF@microsoft.com...
> > >I have all the updates for my version, just to be sure I double checked
> > >right
> > > now and there are no updates for me to download. I have already tired
> > > the
> > > Office diagnostics, and tried the repair option form the Office install
> > > CD.
> > > It still does the exact same thing.
> >> > "Russ Valentine [MVP-Outlook]" wrote:
> >> >> Are you running the latest updates for your version? Have you run
> > >> Office
> > >> diagnostics to repair your installation?
> > >> > > >> Russ Valentine
> > >> [MVP-Outlook]
> > >> "jerky101" <jerky101> wrote in message
> > >> news:DC0D9FDB-0EEA-409F-AE52-1AE9AF34A78C@microsoft.com...
> > >> > Russ;
> > >>> >> > What I'm trying to do is import a list of about 250 contacts that
> > >> > are
> > >> > kept
> > >> > in an excel spreadsheet, that's kept up to date by someone other
> > >> > than
> > >> > me.
> > >> > Outlook craches right after it starts importing the contacts, by
> > >> > which
> > >> > I
> > >> > mean, I can go through the whole wizard telling it what file to
> > >> > import
> > >> > and
> > >> > where to import it to and map the feilds which all seems to go ok,
> > >> > it's
> > >> > when
> > >> > Outlook is actually moving the contacts into my contacts folder that
> > >> > it
> > >> > craches. I also tired to export contacts just to see if that was
> > >> > working
> > >> > but
> > >> > the same thing happens the wizard works fine until it is actually
> > >> > copying
> > >> > the
> > >> > contacts out, as soon as that starts outlook craches, it doesn't
> > >> > matter
> > >> > what
> > >> > type of file I try to export the contacts to (CVS, excel, pst) it
> > >> > always
> > >> > craches with the same error generated in event viwer. I have setup
> > >> > Outlook
> > >> > on
> > >> > a diffrent computer and it has no problems importing the excel
> > >> > spreadsheet. I
> > >> > hope that's enough information for you.
> > >>> >> > Karl thanks for the link but I've already checked it out, I haven't
> > >> > had
> > >> > Exchagne tools installed on this system.
> > >>> >> > "Russ Valentine [MVP-Outlook]" wrote:
> > >>> >> >> You provided no information.
> > >> >> First question is why would you ever use import and export to
> > >> >> transfer
> > >> >> Contacts?
> > >> >> Second question: precisely what are you doing that generates the
> > >> >> error
> > >> >> message?
> > >> >> > > >> >> Russ Valentine
> > >> >> [MVP-Outlook]
> > >
>> >>

>

>
>>
 
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