Exchange 2003 World Wide Web Publishing Service randomly cause high disk i/o

M

Matt

We have a old Exchange server 2003 SP2 P4 1GB

Randomly throughout the course of the day the server will go into a fit and

become unresponsive with the Hard Drives going crazy during this busy period

the disk queue is pushing over 400.

I have isolated the cause to the World Wide Web Publishing Service, when we

switch it off the server goes back to its normal self, when we switch it on

we randomly get high disk io again, causing the server to grind to a halt.

We need this service to be on as our clients do use OWA and also we have

about 6 Macs in the office using Entourage which I believe also relies on

the WWWP service.

We would like to upgrade the server but unfortunately our client cannot

afford that as this time so we need to keep this one running.

Any ideas we are sort of running out of hope, short of logging a support

case with Microsoft which will be our next step if no one can help.
 
O

Oliver Moazzezi [MVP]

Do you have an abnormal amount of logons (use Perfmon) when the 3WSVC

service is running?

Oliver
 
A

Andy David {MVP}

On Tue, 16 Jun 2009 10:06:13 +1000, "Matt" <mbuchholz@hotmail.co.uk
wrote:


> We have a old Exchange server 2003 SP2 P4 1GB

> Randomly throughout the course of the day the server will go into a fit and
> become unresponsive with the Hard Drives going crazy during this busy period
> the disk queue is pushing over 400.

> I have isolated the cause to the World Wide Web Publishing Service, when we
> switch it off the server goes back to its normal self, when we switch it on
> we randomly get high disk io again, causing the server to grind to a halt.

> We need this service to be on as our clients do use OWA and also we have
> about 6 Macs in the office using Entourage which I believe also relies on
> the WWWP service.

> We would like to upgrade the server but unfortunately our client cannot
> afford that as this time so we need to keep this one running.

> Any ideas we are sort of running out of hope, short of logging a support
> case with Microsoft which will be our next step if no one can help.


3rd party software installed? AV or anti-spam installed? Any thing

else?
 
J

John Fullbright [MVP]

Do you have Entourage clients on those MACs?

"Andy David {MVP}" <adavid@pleasekeepinngcheesebucket.com> wrote in message

news:bdue35d3tfkvfu7a1j2nfmsckb840bf6gv@4ax.com...
> On Tue, 16 Jun 2009 10:06:13 +1000, "Matt" <mbuchholz@hotmail.co.uk
> wrote:
>
> >We have a old Exchange server 2003 SP2 P4 1GB
>

>>Randomly throughout the course of the day the server will go into a fit
> >and
> >become unresponsive with the Hard Drives going crazy during this busy
> >period
> >the disk queue is pushing over 400.
>

>>I have isolated the cause to the World Wide Web Publishing Service, when
> >we
> >switch it off the server goes back to its normal self, when we switch it
> >on
> >we randomly get high disk io again, causing the server to grind to a halt.
>

>>We need this service to be on as our clients do use OWA and also we have
> >about 6 Macs in the office using Entourage which I believe also relies on
> >the WWWP service.
>

>>We would like to upgrade the server but unfortunately our client cannot
> >afford that as this time so we need to keep this one running.
>

>>Any ideas we are sort of running out of hope, short of logging a support
> >case with Microsoft which will be our next step if no one can help.


> 3rd party software installed? AV or anti-spam installed? Any thing
> else?
>
 
M

Matt

Yes we do

Could Entourage be the issue?

"John Fullbright [MVP]" <John.Fullbright@donotspam.netapp.com> wrote in

message news:9141F28F-4832-40A9-B80D-E36AFCBB8645@microsoft.com...
> Do you have Entourage clients on those MACs?

> "Andy David {MVP}" <adavid@pleasekeepinngcheesebucket.com> wrote in
> message news:bdue35d3tfkvfu7a1j2nfmsckb840bf6gv@4ax.com...
> > On Tue, 16 Jun 2009 10:06:13 +1000, "Matt" <mbuchholz@hotmail.co.uk
>> wrote:
> >
> >>We have a old Exchange server 2003 SP2 P4 1GB
> >
>>>Randomly throughout the course of the day the server will go into a fit
> >>and
> >>become unresponsive with the Hard Drives going crazy during this busy
> >>period
> >>the disk queue is pushing over 400.
> >
>>>I have isolated the cause to the World Wide Web Publishing Service, when
> >>we
> >>switch it off the server goes back to its normal self, when we switch it
> >>on
> >>we randomly get high disk io again, causing the server to grind to a
> >>halt.
> >
>>>We need this service to be on as our clients do use OWA and also we have
> >>about 6 Macs in the office using Entourage which I believe also relies on
> >>the WWWP service.
> >
>>>We would like to upgrade the server but unfortunately our client cannot
> >>afford that as this time so we need to keep this one running.
> >
>>>Any ideas we are sort of running out of hope, short of logging a support
> >>case with Microsoft which will be our next step if no one can help.

>

>
>> 3rd party software installed? AV or anti-spam installed? Any thing
> > else?
> >
 
M

Matt

We are using Symantec AV Corporate Edition

We did have Symantec Mail Security installed but it was removed to rule it

out, it still is removed for the moment and we are still experiencing this

issue, there is nothing else installed I can think of its all standard from

there.

"Andy David {MVP}" <adavid@pleasekeepinngcheesebucket.com> wrote in message

news:bdue35d3tfkvfu7a1j2nfmsckb840bf6gv@4ax.com...
> On Tue, 16 Jun 2009 10:06:13 +1000, "Matt" <mbuchholz@hotmail.co.uk
> wrote:
>
> >We have a old Exchange server 2003 SP2 P4 1GB
>

>>Randomly throughout the course of the day the server will go into a fit
> >and
> >become unresponsive with the Hard Drives going crazy during this busy
> >period
> >the disk queue is pushing over 400.
>

>>I have isolated the cause to the World Wide Web Publishing Service, when
> >we
> >switch it off the server goes back to its normal self, when we switch it
> >on
> >we randomly get high disk io again, causing the server to grind to a halt.
>

>>We need this service to be on as our clients do use OWA and also we have
> >about 6 Macs in the office using Entourage which I believe also relies on
> >the WWWP service.
>

>>We would like to upgrade the server but unfortunately our client cannot
> >afford that as this time so we need to keep this one running.
>

>>Any ideas we are sort of running out of hope, short of logging a support
> >case with Microsoft which will be our next step if no one can help.


> 3rd party software installed? AV or anti-spam installed? Any thing
> else?
>
 
Top