Outlook 2003 Memory Error

  • Thread starter SnVzdGlu
  • Start date Views 2,048
S

SnVzdGlu

I have a client running Outlook 2003 that comes up with an error whenever it

is exited:

The instruction at "0x35f844d8" referenced memory at "0x35d5a170". The

memory could not be "read"

This error pops up constantly on the exit of Outlook, apart from the

occasional time when Outlook shuts down and sends an error report.

Outlook Version: 11.8217.8221 SP3

Windows update: All critical updates installed

Antivirus: AVG free, up to date.

I have not found this error anywhere else on the web apart from a spanish

blog.

There are no other errors on his system, just this one.

Any suggestions?

Thanks,

Justin
 
V

VanguardLH

Justin wrote:


> I have a client running Outlook 2003 that comes up with an error whenever it
> is exited:
> The instruction at "0x35f844d8" referenced memory at "0x35d5a170". The
> memory could not be "read"

> This error pops up constantly on the exit of Outlook, apart from the
> occasional time when Outlook shuts down and sends an error report.

> Outlook Version: 11.8217.8221 SP3
> Windows update: All critical updates installed
> Antivirus: AVG free, up to date.

> I have not found this error anywhere else on the web apart from a spanish
> blog.

> There are no other errors on his system, just this one.

> Any suggestions?

> Thanks,
> Justin


Did this client ever load Outlook in its safe mode ("outlook.exe /safe")

which does not load any installed add-ons for Outlook? This would check

if the client is using an incompatible add-on.
 
S

SnVzdGlu

Thank you for the response VanguadLH.

No, he doesn't. However, I will try that the next time I am on-site. He is a

very basic computer user though, so I doubt that he has many / any add-ons.

I would appreciate any other insights you, or anyone else can come up with.

Thanks,

Justin

"VanguardLH" wrote:



> Did this client ever load Outlook in its safe mode ("outlook.exe /safe")
> which does not load any installed add-ons for Outlook? This would check
> if the client is using an incompatible add-on.
>
 
T

T2xhdg

Hi Justin. I have the same problem in Outlook 2002. Same message - just

different adresses. I have tried to repair Outlook from the Office CD but no

luck. Please let me know if You find the fault. It is very annoying.

Olav

"Justin" wrote:


> I have a client running Outlook 2003 that comes up with an error whenever it
> is exited:
> The instruction at "0x35f844d8" referenced memory at "0x35d5a170". The
> memory could not be "read"

> This error pops up constantly on the exit of Outlook, apart from the
> occasional time when Outlook shuts down and sends an error report.

> Outlook Version: 11.8217.8221 SP3
> Windows update: All critical updates installed
> Antivirus: AVG free, up to date.

> I have not found this error anywhere else on the web apart from a spanish
> blog.

> There are no other errors on his system, just this one.

> Any suggestions?

> Thanks,
> Justin
 
R

RGF2aWQgQmF6ZXQ

Hello Justin. I have the same problem.

I've been searching and I found that the problem occurs in computers with

AVG Free Antivirus installed.

http://freeforum.avg.com/read.php?12,174920,175173

It sounds like the problem was/is caused by a corruption in the Windows .NET

Framework.

It will be nice if someone at Microsoft confirms this, and propose some easy

solution.

"Justin" wrote:


> Thank you for the response VanguadLH.

> No, he doesn't. However, I will try that the next time I am on-site. He is a
> very basic computer user though, so I doubt that he has many / any add-ons.

> I would appreciate any other insights you, or anyone else can come up with.

> Thanks,

> Justin

> "VanguardLH" wrote:
>
> > Did this client ever load Outlook in its safe mode ("outlook.exe /safe")
> > which does not load any installed add-ons for Outlook? This would check
> > if the client is using an incompatible add-on.
> >
 

Brian Tillman

Senior Member
"David Bazet" <DavidBazet> wrote in message

news:66C5A68B-29B6-44FF-91F7-45FD5EA02DAB@microsoft.com...


> Hello Justin. I have the same problem.
> I've been searching and I found that the problem occurs in computers with
> AVG Free Antivirus installed.


I noticed that the new AVG V8.5 has added at least one false positive too,

finding a trojan in the Divx installer where none exists. Prior to V8 of AVG

I never had a problem with that software, but since that time, there have been

several issues.

--
 
R

RGF2aWQgQmF6ZXQ

Thank you for answer Brian.

I have another questions regards the solution that is propose for this

problem by AVG people.

How can I uninstall all Microsoft .NET Versions and service packs and

reinstall them?

Is it correct the procedure that they tell us for doing this?

Do you have another?

Thanks and forgive my english.

"Brian Tillman " wrote:


> "David Bazet" <DavidBazet> wrote in message
> news:66C5A68B-29B6-44FF-91F7-45FD5EA02DAB@microsoft.com...
>
> > Hello Justin. I have the same problem.
> > I've been searching and I found that the problem occurs in computers with
> > AVG Free Antivirus installed.


> I noticed that the new AVG V8.5 has added at least one false positive too,
> finding a trojan in the Divx installer where none exists. Prior to V8 of AVG
> I never had a problem with that software, but since that time, there have been
> several issues.
> >

>
 

Brian Tillman

Senior Member
"David Bazet" <DavidBazet> wrote in message

news:820715A2-66FE-4262-B14C-89B8BD328FFC@microsoft.com...


> How can I uninstall all Microsoft .NET Versions and service packs and
> reinstall them?


Add/Remove Programs, perhaps? I really don't know the definitive answer to

this.


> Is it correct the procedure that they tell us for doing this?


I didn't read it.

--
 

juicysen

Member
The main reason behind getting this error message is your Outlook is using a very large PST file. So, in order to solve out the issue you can try by Deleting undesired e-mails, or Archive your PST by moving old e-mails to a different PST or with split pst files by pst splitter. For splitting your pst files you need a powerful and safe third party utility that will do its job efficiently.
 

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