How to clear cache or correct Display Name?

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S

SkcxNA

#1
I'm using Outlook 2007 and suddenly having problems with the display name

when receiving emails. A person already saved in my contacts list is suddenly

changing the way it appears from the Display Name I set. It also in turn

affects my auto complete when sending emails to this person.

I deal with China for business and once emails are sent to them, I receive a

chinese version of their name back (but didn't use to). Here is an example:

RC_王俊秀 [gillian@] How do I correct this?

I've tried to clear/delete my cache by locating the .NK2 file, but there

aren't any found on my computer.

Please help!
 
J

Joe Grover

#2
When searching for the .NK2 file be sure to include hidden files and folders

in your search (which is not enabled by default). This file is located in a

hidden folder tree.

In 2000/XP its default location is (I believe) C:\Documents and

Settings\<username>\Application Data\Microsoft\Outlook

In Vista its default location is

C:\Users\<username>\AppData\Roaming\Microsoft.

Joe

"JG14" <JG14> wrote in message

news:89FFA065-B694-4FA2-B44A-FD744C20D25C@microsoft.com...
> I'm using Outlook 2007 and suddenly having problems with the display name
> when receiving emails. A person already saved in my contacts list is
> suddenly
> changing the way it appears from the Display Name I set. It also in turn
> affects my auto complete when sending emails to this person.

> I deal with China for business and once emails are sent to them, I receive
> a
> chinese version of their name back (but didn't use to). Here is an
> example:
> RC_王俊秀 [gillian@] How do I correct this?

> I've tried to clear/delete my cache by locating the .NK2 file, but there
> aren't any found on my computer.

> Please help!
 
#3
"JG14" <JG14> wrote in message

news:89FFA065-B694-4FA2-B44A-FD744C20D25C@microsoft.com...


> I'm using Outlook 2007 and suddenly having problems with the display name
> when receiving emails. A person already saved in my contacts list is
> suddenly
> changing the way it appears from the Display Name I set. It also in turn
> affects my auto complete when sending emails to this person.


Since the sender ALWAYS controls whay you'll see as the Display Name for the

sender's address, replying to such a message will always add that value into

the NK2 file.


> I deal with China for business and once emails are sent to them, I receive a
> chinese version of their name back (but didn't use to). Here is an example:
> RC_王俊秀 [gillian@] How do I correct this?


You don't since it is they wyo included it. You could ask them not to do

that, but it is their name, after all.


> I've tried to clear/delete my cache by locating the .NK2 file, but there
> aren't any found on my computer.


It's there or you couldn't be using it. Open Windows Explorer and enter

%AppData%\Microsoft\Outlook

into the Address field. Click Go. You'll see it there. It will be named

<profile>.NK2, where <profile> is your mail profile name. You may not see the

"NK2" file extension if you have not enabled showing registered file types.

--
 
S

SkcxNA

#4
Thanks but I was already searching within my hidden files and folders on the

C drive. No luck

"Joe Grover" wrote:


> When searching for the .NK2 file be sure to include hidden files and folders
> in your search (which is not enabled by default). This file is located in a
> hidden folder tree.

> In 2000/XP its default location is (I believe) C:\Documents and
> Settings\<username>\Application Data\Microsoft\Outlook

> In Vista its default location is
> C:\Users\<username>\AppData\Roaming\Microsoft.

> Joe

> "JG14" <JG14> wrote in message
> news:89FFA065-B694-4FA2-B44A-FD744C20D25C@microsoft.com...
> > I'm using Outlook 2007 and suddenly having problems with the display name
> > when receiving emails. A person already saved in my contacts list is
> > suddenly
> > changing the way it appears from the Display Name I set. It also in turn
> > affects my auto complete when sending emails to this person.
> > I deal with China for business and once emails are sent to them, I receive
> > a
> > chinese version of their name back (but didn't use to). Here is an
> > example:
> > RC_王俊秀 [gillian@] How do I correct this?
> > I've tried to clear/delete my cache by locating the .NK2 file, but there
> > aren't any found on my computer.
> > Please help!


>
 
S

SkcxNA

#5
Err - that's annoying if I'm unable to change the way the name is displayed

on my end.

Regarding clearing the cache - still no luck finding the .NK2 file, even

after I tried the steps you suggested. My guess is that my computer isn't

using one. I'm within the hidden folder on my computer where all my outlook

data is saved and there is no such file with that extension or beginning with

my profile name.

I have plenty of other files: .OBI, .TMP, .DAT, .KFL, and of course the

outlook file itself (.PST). Any other suggestions? How do I enable registered

files to show?

"Brian Tillman " wrote:


> "JG14" <JG14> wrote in message
> news:89FFA065-B694-4FA2-B44A-FD744C20D25C@microsoft.com...
>
> > I'm using Outlook 2007 and suddenly having problems with the display name
> > when receiving emails. A person already saved in my contacts list is
> > suddenly
> > changing the way it appears from the Display Name I set. It also in turn
> > affects my auto complete when sending emails to this person.


> Since the sender ALWAYS controls whay you'll see as the Display Name for the
> sender's address, replying to such a message will always add that value into
> the NK2 file.
>
> > I deal with China for business and once emails are sent to them, I receive a
> > chinese version of their name back (but didn't use to). Here is an example:
> > RC_王俊秀 [gillian@] How do I correct this?


> You don't since it is they wyo included it. You could ask them not to do
> that, but it is their name, after all.
>
> > I've tried to clear/delete my cache by locating the .NK2 file, but there
> > aren't any found on my computer.


> It's there or you couldn't be using it. Open Windows Explorer and enter

> %AppData%\Microsoft\Outlook

> into the Address field. Click Go. You'll see it there. It will be named
> <profile>.NK2, where <profile> is your mail profile name. You may not see the
> "NK2" file extension if you have not enabled showing registered file types.
> >

>
 
J

Joe Grover

#6
As a clarification, the PST file is located (by default) in a different

location than the .NK2 file would be, and is located with .XML and .SRS

files (and a .dat I believe). For example on my home XP machine, the NK2

file is located in C:\Documents and Settings\<username>\Application

Data\Microsoft\Outlook, while the PST location is almost the same, but

C:\Documents and Settings\<username>\Local Settings\Application

Data\Microsoft\Outlook.

"JG14" <JG14> wrote in message

news:747116D6-642F-433A-97A1-2EFAD419DB0B@microsoft.com...
> Err - that's annoying if I'm unable to change the way the name is
> displayed
> on my end.

> Regarding clearing the cache - still no luck finding the .NK2 file, even
> after I tried the steps you suggested. My guess is that my computer isn't
> using one. I'm within the hidden folder on my computer where all my
> outlook
> data is saved and there is no such file with that extension or beginning
> with
> my profile name.

> I have plenty of other files: .OBI, .TMP, .DAT, .KFL, and of course the
> outlook file itself (.PST). Any other suggestions? How do I enable
> registered
> files to show?

> "Brian Tillman " wrote:
>
> > "JG14" <JG14> wrote in message
> > news:89FFA065-B694-4FA2-B44A-FD744C20D25C@microsoft.com...
> >
> > > I'm using Outlook 2007 and suddenly having problems with the display
> > > name
> > > when receiving emails. A person already saved in my contacts list is
> > > suddenly
> > > changing the way it appears from the Display Name I set. It also in
> > > turn
> > > affects my auto complete when sending emails to this person.

>

>> Since the sender ALWAYS controls whay you'll see as the Display Name for
> > the
> > sender's address, replying to such a message will always add that value
> > into
> > the NK2 file.
> >
> > > I deal with China for business and once emails are sent to them, I
> > > receive a
> > > chinese version of their name back (but didn't use to). Here is an
> > > example:
> > > RC_王俊秀 [gillian@] How do I correct this?

>

>> You don't since it is they wyo included it. You could ask them not to do
> > that, but it is their name, after all.
> >
> > > I've tried to clear/delete my cache by locating the .NK2 file, but
> > > there
> > > aren't any found on my computer.

>

>> It's there or you couldn't be using it. Open Windows Explorer and enter
>

>> %AppData%\Microsoft\Outlook
>

>> into the Address field. Click Go. You'll see it there. It will be
> > named
> > <profile>.NK2, where <profile> is your mail profile name. You may not
> > see the
> > "NK2" file extension if you have not enabled showing registered file
> > types.
> > > >

>

>>
 
S

SkcxNA

#7
Thanks - slight difference in path indeed.

I was able to locate this other file location in the path you mentioned with

the .SRS file, .XML, and .DAT file, but still no luck with the .NK2 file.

Frustrating - Something so simple has become so complicated just because I

can't find this file. I figure if it was there my search tool would have

found it. I have it looking on the C drive and within hidden files.
 
#8
"JG14" <JG14> wrote in message

news:747116D6-642F-433A-97A1-2EFAD419DB0B@microsoft.com...


> Regarding clearing the cache - still no luck finding the .NK2 file, even
> after I tried the steps you suggested. My guess is that my computer isn't
> using one. I'm within the hidden folder on my computer where all my outlook
> data is saved and there is no such file with that extension or beginning
> with
> my profile name.

> I have plenty of other files: .OBI, .TMP, .DAT, .KFL, and of course the
> outlook file itself (.PST). Any other suggestions? How do I enable
> registered
> files to show?


You're looking in the wrong directory. The files you describe here are in

%UserProfile%\Local Settings\Application Data\Microsoft\Outlook on XP and

%LocalAppData%\Microsoft\Outlook on Vista. That's not where I told you to

look. I said %AppData%\Microsoft\Outlook.

--
 
#9
"JG14" <JG14> wrote in message

news:8A333905-4AAC-4AD0-96F1-65D81815BEB6@microsoft.com...


> I was able to locate this other file location in the path you mentioned with
> the .SRS file, .XML, and .DAT file, but still no luck with the .NK2 file.

> Frustrating - Something so simple has become so complicated just because I
> can't find this file. I figure if it was there my search tool would have
> found it. I have it looking on the C drive and within hidden files.


In Outlook, click Tools>Options>E-mail Options>Advanced E-mail Options. What

is the state of the checkbox labeled "Suggest names while completing To, Cc,

and Bcc fields"?

--
 
A

aXZyZXlpc2g

#10
"JG14" wrote:


> I'm using Outlook 2007 and suddenly having problems with the display name
> when receiving emails. A person already saved in my contacts list is suddenly
> changing the way it appears from the Display Name I set. It also in turn
> affects my auto complete when sending emails to this person.

> I deal with China for business and once emails are sent to them, I receive a
> chinese version of their name back (but didn't use to). Here is an example:
> RC_王俊秀 [gillian@] How do I correct this?

> I've tried to clear/delete my cache by locating the .NK2 file, but there
> aren't any found on my computer.

> Please help!
 
A

aXZyZXlpc2g

#11
I have a problem with Chinese. I have Outlook 2007 XP. I try to update this

but the Chinese update appears. I have chenged most of the other stuff(clock

etc.) to Amer English but this problem is there. How do I get the English

update for the Outlook 2007 XP? Thanks.

"JG14" wrote:


> I'm using Outlook 2007 and suddenly having problems with the display name
> when receiving emails. A person already saved in my contacts list is suddenly
> changing the way it appears from the Display Name I set. It also in turn
> affects my auto complete when sending emails to this person.

> I deal with China for business and once emails are sent to them, I receive a
> chinese version of their name back (but didn't use to). Here is an example:
> RC_王俊秀 [gillian@] How do I correct this?

> I've tried to clear/delete my cache by locating the .NK2 file, but there
> aren't any found on my computer.

> Please help!
 
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