Re: "Microsoft Office Outlook Credentials" Prompt hidden

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A

Alek

I have a user with exactly the same problem. Windows XP with Office 2003.

Does anyone have a solution? Would this be related to a security update?
 

Brian Tillman

Senior Member
"Alek" <Alek> wrote in message

news:0FCDBDA8-8604-43E0-8A63-23ED3D342625@microsoft.com...


> I have a user with exactly the same problem. Windows XP with Office 2003.
> Does anyone have a solution? Would this be related to a security update?


You and the person to whom you replied are remarkably short on symptom

details. Please be more complete in your description of the problem.

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A

Alek

Everytime the user is opening Outlook, Outlook is prompting for the username

and password but the window is hidden. I know this is what is going on

because outlook keeps trying to connect but it does not connect because is

waiting for the credentials and if you look on the taskbar there is a second

outlook window (only in the taskbar) that belongs to the credential window.

If you click on that credential window in the taskbar nothing came up on the

screen. If you try to do right click to select the Move option the right

click does not give you any menu like it normaly does on the taskbar. If I

select the window and try to guess where is the focus and type the username,

then Tab and the password and hit enter sometimes it takes the credentials

and it connects. Again we have to guess where is the focus and play with the

Tab to type the username and password to get Outlook to connect. For a user

to have to do this is a big deal. The user have two monitors but I checked

and moved the mouse over the corners on both screens and the mouse does not

go beyond the corners, so it is not that there is a blind spot on the

screens. I even try as a workaround to type the credentials manually for the

Exchange server in Control Panel --> UserAccounts, under "Stored User Names

and Passwords" but that didn't work. Any help would be apreciate it.

"Brian Tillman " wrote:


> "Alek" <Alek> wrote in message
> news:0FCDBDA8-8604-43E0-8A63-23ED3D342625@microsoft.com...
>
> >I have a user with exactly the same problem. Windows XP with Office 2003.
> > Does anyone have a solution? Would this be related to a security update?


> You and the person to whom you replied are remarkably short on symptom
> details. Please be more complete in your description of the problem.
> >

>
 

Brian Tillman

Senior Member
A

Alek

"Brian Tillman " wrote:


> "Alek" <Alek> wrote in message
> news:EBF20F11-AD6C-4D90-8A3D-826BE5C803BB@microsoft.com...
>
> > Everytime the user is opening Outlook, Outlook is prompting for the username
> > and password but the window is hidden.


> You don't state your Outlook or Windows versions. See these:
> http://support.microsoft.com/kb/236032
> http://support.microsoft.com/kb/895276
> http://groups.google.com/group/microsoft.public.outlook.installation/browse_thread/thread/c79e44ce9a370b83/693d33b30832e5ac
> >

>


Actually the answer I was looking for was why the prompt was hidden to then

troubleshoot why the user was getting the prompt everytime. Anyway I found

what was causing the issue. The user had a Matrox TripleHead2Go before but

she was no longer using the Triplehead but the drivers were still loaded. As

soon as I closed the Power Desk app from Matrox the password prompt was

visible.

Thanks,
 

Brian Tillman

Senior Member
"Alek" <Alek> wrote in message

news:96254D4B-5C48-464F-8D9D-5B22BACD2F0F@microsoft.com...


> Actually the answer I was looking for was why the prompt was hidden to then
> troubleshoot why the user was getting the prompt everytime. Anyway I found
> what was causing the issue. The user had a Matrox TripleHead2Go before but
> she was no longer using the Triplehead but the drivers were still loaded. As
> soon as I closed the Power Desk app from Matrox the password prompt was
> visible.


I guess I missed the "hidden" part.

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