Outlook 2007 with BCM - Out of Memory after MSO12 SP2 installation

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J

jk

After a month of workiing this issue with Microsoft, they have confirmed a

bug. So while we await MSO12 SP3 here is the work around they've given me.

The only catch is that it requires knowledge of editing your registry and

that in the process you will disable the email tracking feature within BCM.

Add a new registry file named "EnableEAA" to the following location:

HKEY_CURRENT_USER > Software > Microsoft > Business Solution eCRM

Hope this helps. Good Luck.
 
R

runandgun

I have the exact same issue... for 2 weeks now... I have uninstalled and

re-installed....BCM, SQL Server 2005, Outlook 2007 completely....No help...

created a new empty database.....and still I have the error....Im thinking

maybe its time for SalesForce.com...

"jk" wrote:


> After a month of workiing this issue with Microsoft, they have confirmed a
> bug. So while we await MSO12 SP3 here is the work around they've given me.
> The only catch is that it requires knowledge of editing your registry and
> that in the process you will disable the email tracking feature within BCM.

> Add a new registry file named "EnableEAA" to the following location:
> HKEY_CURRENT_USER > Software > Microsoft > Business Solution eCRM

> Hope this helps. Good Luck.
 
T

Tbour

Well that is actually good news. Frustrating but good news. I have tried

to solve the problem on my own, without success. I ended up rolling back to

the orignal office 07 with BCM after several attempts to upgrade failed. It

has been wokring fine for the last month. Any ideas on timing of SP3? I use

the email tracking feature pretty extensively so the work around is not an

option.

Thanks.

"jk" wrote:


> After a month of workiing this issue with Microsoft, they have confirmed a
> bug. So while we await MSO12 SP3 here is the work around they've given me.
> The only catch is that it requires knowledge of editing your registry and
> that in the process you will disable the email tracking feature within BCM.

> Add a new registry file named "EnableEAA" to the following location:
> HKEY_CURRENT_USER > Software > Microsoft > Business Solution eCRM

> Hope this helps. Good Luck.
 
R

runandgun

RE: Outlook 2007 with BCM - Out of Memory after MSO12 SP2 installa

I hav used BCM for a long time and have an extensive database. I really hate

to change, but I think I have no other choice. I cant use Outlook when the

"BCM" file is added to Outlook. I am close to purchase "Prophet" for Outlook

to replace BCM, unless there is a fix soon.

"Tbour" wrote:


> Well that is actually good news. Frustrating but good news. I have tried
> to solve the problem on my own, without success. I ended up rolling back to
> the orignal office 07 with BCM after several attempts to upgrade failed. It
> has been wokring fine for the last month. Any ideas on timing of SP3? I use
> the email tracking feature pretty extensively so the work around is not an
> option.

> Thanks.

> "jk" wrote:
>
> > After a month of workiing this issue with Microsoft, they have confirmed a
> > bug. So while we await MSO12 SP3 here is the work around they've given me.
> > The only catch is that it requires knowledge of editing your registry and
> > that in the process you will disable the email tracking feature within BCM.
> > Add a new registry file named "EnableEAA" to the following location:
> > HKEY_CURRENT_USER > Software > Microsoft > Business Solution eCRM
> > Hope this helps. Good Luck.
 
J

John.Doe

Well, the problem here is that we have the same problems but without even

having BCM installed!

"jk" wrote:


> After a month of workiing this issue with Microsoft, they have confirmed a
> bug. So while we await MSO12 SP3 here is the work around they've given me.
> The only catch is that it requires knowledge of editing your registry and
> that in the process you will disable the email tracking feature within BCM.

> Add a new registry file named "EnableEAA" to the following location:
> HKEY_CURRENT_USER > Software > Microsoft > Business Solution eCRM

> Hope this helps. Good Luck.
 
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