User's Mailbox on Exchange reporting Larger that actual size.

  • Thread starter bdooley23
  • Start date Views 2,906
B

bdooley23

I have a user who's mailbox size in ESM is shows over 260 MB, but in outlook

its reporting 8 MB. I have confirmed no emails at the top level folder, no

data in sync issues folders.

Running Exchange 2003, Outlook 2003.

What is causing this?
 
E

Ed Crowley [MVP]

You could run isinteg.

Ed Crowley MVP

"There are seldom good technological solutions to behavioral problems."

> .

"bdooley23" <bdooley23> wrote in message

news:F63CDB65-2457-4E90-A5A1-925B60919AE0@microsoft.com...
> I have a user who's mailbox size in ESM is shows over 260 MB, but in
> outlook
> its reporting 8 MB. I have confirmed no emails at the top level folder,
> no
> data in sync issues folders.

> Running Exchange 2003, Outlook 2003.

> What is causing this?
 
B

bdooley23

Thanks but this server has 3,000+ mailbox's on it. Not going to do anything

that would affect all users just to "attempt" to fix this 1 user.

Any other suggestions?

"Ed Crowley [MVP]" wrote:


> You could run isinteg.
> > Ed Crowley MVP
> "There are seldom good technological solutions to behavioral problems."
> ..

> "bdooley23" <bdooley23> wrote in message
> news:F63CDB65-2457-4E90-A5A1-925B60919AE0@microsoft.com...
> >I have a user who's mailbox size in ESM is shows over 260 MB, but in
> >outlook
> > its reporting 8 MB. I have confirmed no emails at the top level folder,
> > no
> > data in sync issues folders.
> > Running Exchange 2003, Outlook 2003.
> > What is causing this?


>
 
E

Ed Crowley [MVP]

Do you mean "mailboxes"? You could create a new mailbox if it bothers you

so much.

Ed Crowley MVP

"There are seldom good technological solutions to behavioral problems."

> .

"bdooley23" <bdooley23> wrote in message

news:798F7F58-4DC7-4CB5-891E-AE6B269FE981@microsoft.com...
> Thanks but this server has 3,000+ mailbox's on it. Not going to do
> anything
> that would affect all users just to "attempt" to fix this 1 user.

> Any other suggestions?

> "Ed Crowley [MVP]" wrote:
>
> > You could run isinteg.
> > > > Ed Crowley MVP
> > "There are seldom good technological solutions to behavioral problems."
> > ..
>

>> "bdooley23" <bdooley23> wrote in message
> > news:F63CDB65-2457-4E90-A5A1-925B60919AE0@microsoft.com...
> > >I have a user who's mailbox size in ESM is shows over 260 MB, but in
> > >outlook
> > > its reporting 8 MB. I have confirmed no emails at the top level
> > > folder,
> > > no
> > > data in sync issues folders.
> >> > Running Exchange 2003, Outlook 2003.
> >> > What is causing this?

>

>>
 
B

bdooley23

Wow Ed thanks for the help. Yes I know I can create a new mailbox, but this

is a reoccuring problem (2-4 a month) so trying to find a better fix then

moving or creating new mailboxes.

"Ed Crowley [MVP]" wrote:


> Do you mean "mailboxes"? You could create a new mailbox if it bothers you
> so much.
> > Ed Crowley MVP
> "There are seldom good technological solutions to behavioral problems."
> ..

> "bdooley23" <bdooley23> wrote in message
> news:798F7F58-4DC7-4CB5-891E-AE6B269FE981@microsoft.com...
> > Thanks but this server has 3,000+ mailbox's on it. Not going to do
> > anything
> > that would affect all users just to "attempt" to fix this 1 user.
> > Any other suggestions?
> > "Ed Crowley [MVP]" wrote:
> >
> >> You could run isinteg.
> >> > >> Ed Crowley MVP
> >> "There are seldom good technological solutions to behavioral problems."
> >> ..
> >
> >> "bdooley23" <bdooley23> wrote in message
> >> news:F63CDB65-2457-4E90-A5A1-925B60919AE0@microsoft.com...
> >> >I have a user who's mailbox size in ESM is shows over 260 MB, but in
> >> >outlook
> >> > its reporting 8 MB. I have confirmed no emails at the top level
> >> > folder,
> >> > no
> >> > data in sync issues folders.
> >> >> > Running Exchange 2003, Outlook 2003.
> >> >> > What is causing this?
> >
> >>


>
 
N

Nikki Peterson

I would check to see if there is a corrupt OST involved. Maybe the

client is not synch'ing everything from Exchange to the OST/PST?

Does the mail deliver to a PST or is it online?

Is the client in cached mode or offline mode? If so, are ALL

folders being synch'd?

Nikki

"bdooley23" <bdooley23> wrote in message

news:F63CDB65-2457-4E90-A5A1-925B60919AE0@microsoft.com...

I have a user who's mailbox size in ESM is shows over 260 MB, but in outlook

its reporting 8 MB. I have confirmed no emails at the top level folder, no

data in sync issues folders.

Running Exchange 2003, Outlook 2003.

What is causing this?
 
B

bdooley23

Cache mode unchecked. Tried OWA also. Mail delivers online. No errors sync

folders, and syncfolders is empty.

Thanks but I have already checked everything suggested.

"Nikki Peterson" wrote:


> I would check to see if there is a corrupt OST involved. Maybe the
> client is not synch'ing everything from Exchange to the OST/PST?

> Does the mail deliver to a PST or is it online?
> Is the client in cached mode or offline mode? If so, are ALL
> folders being synch'd?

> Nikki

> "bdooley23" <bdooley23> wrote in message
> news:F63CDB65-2457-4E90-A5A1-925B60919AE0@microsoft.com...
> I have a user who's mailbox size in ESM is shows over 260 MB, but in outlook
> its reporting 8 MB. I have confirmed no emails at the top level folder, no
> data in sync issues folders.

> Running Exchange 2003, Outlook 2003.

> What is causing this?

>
 
N

Nikki Peterson

Ok, but last thing I'll say is... Outlook will go into OFFLINE mode

quietly if a connection is lost. Then it will quietly go back online when

the connection is back. The client's don't usually know it has happened.

I would search the client machine for any OST's that may be there.

Close Outlook.

Search the Hard drive (<F3>) to locate the *.ost file.

(Be sure to check in HIDDEN files on W2K or WXP.)

Delete all that are found from the FIND window.

Open Outlook.

Nikki

"bdooley23" <bdooley23> wrote in message

news:1DAF86AA-3010-4282-9D8B-50B1C5CE68CB@microsoft.com...

Cache mode unchecked. Tried OWA also. Mail delivers online. No errors

sync

folders, and syncfolders is empty.

Thanks but I have already checked everything suggested.

"Nikki Peterson" wrote:


> I would check to see if there is a corrupt OST involved. Maybe the
> client is not synch'ing everything from Exchange to the OST/PST?

> Does the mail deliver to a PST or is it online?
> Is the client in cached mode or offline mode? If so, are ALL
> folders being synch'd?

> Nikki

> "bdooley23" <bdooley23> wrote in message
> news:F63CDB65-2457-4E90-A5A1-925B60919AE0@microsoft.com...
> I have a user who's mailbox size in ESM is shows over 260 MB, but in
> outlook
> its reporting 8 MB. I have confirmed no emails at the top level folder,
> no
> data in sync issues folders.

> Running Exchange 2003, Outlook 2003.

> What is causing this?

>
 
E

Ed Crowley [MVP]

I gave you a fix but you dismissed doing it.

Ed Crowley MVP

"There are seldom good technological solutions to behavioral problems."

> .

"bdooley23" <bdooley23> wrote in message

news:EDA04066-B5C8-4CBC-999F-DF900D465A22@microsoft.com...
> Wow Ed thanks for the help. Yes I know I can create a new mailbox, but
> this
> is a reoccuring problem (2-4 a month) so trying to find a better fix then
> moving or creating new mailboxes.

> "Ed Crowley [MVP]" wrote:
>
> > Do you mean "mailboxes"? You could create a new mailbox if it bothers
> > you
> > so much.
> > > > Ed Crowley MVP
> > "There are seldom good technological solutions to behavioral problems."
> > ..
>

>> "bdooley23" <bdooley23> wrote in message
> > news:798F7F58-4DC7-4CB5-891E-AE6B269FE981@microsoft.com...
> > > Thanks but this server has 3,000+ mailbox's on it. Not going to do
> > > anything
> > > that would affect all users just to "attempt" to fix this 1 user.
> >> > Any other suggestions?
> >> > "Ed Crowley [MVP]" wrote:
> >> >> You could run isinteg.
> > >> > > >> Ed Crowley MVP
> > >> "There are seldom good technological solutions to behavioral
> > >> problems."
> > >> ..
> > >
>> >> "bdooley23" <bdooley23> wrote in message
> > >> news:F63CDB65-2457-4E90-A5A1-925B60919AE0@microsoft.com...
> > >> >I have a user who's mailbox size in ESM is shows over 260 MB, but in
> > >> >outlook
> > >> > its reporting 8 MB. I have confirmed no emails at the top level
> > >> > folder,
> > >> > no
> > >> > data in sync issues folders.
> > >>> >> > Running Exchange 2003, Outlook 2003.
> > >>> >> > What is causing this?
> > >
>> >>

>

>>
 
G

George Szakacs

I would move his mailbox to another database - this will recreate the

mailbox with only the actual email in it.

George Szakacs

"bdooley23" <bdooley23> wrote in message

news:798F7F58-4DC7-4CB5-891E-AE6B269FE981@microsoft.com...
> Thanks but this server has 3,000+ mailbox's on it. Not going to do
> anything
> that would affect all users just to "attempt" to fix this 1 user.

> Any other suggestions?

> "Ed Crowley [MVP]" wrote:
>
> > You could run isinteg.
> > > > Ed Crowley MVP
> > "There are seldom good technological solutions to behavioral problems."
> > ..
>

>> "bdooley23" <bdooley23> wrote in message
> > news:F63CDB65-2457-4E90-A5A1-925B60919AE0@microsoft.com...
> > >I have a user who's mailbox size in ESM is shows over 260 MB, but in
> > >outlook
> > > its reporting 8 MB. I have confirmed no emails at the top level
> > > folder,
> > > no
> > > data in sync issues folders.
> >> > Running Exchange 2003, Outlook 2003.
> >> > What is causing this?

>

>>
 

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