trail took away my purchased outlook

Status
Not open for further replies.
J

juls

I use the trial standard office and when it converted back to my original
products it took outlook away. I don't have the key to activate it again.
 
V

VanguardLH

juls wrote:

> I use the trial standard office and when it converted back to my original
> products it took outlook away. I don't have the key to activate it again.


And that would be for WHICH version of Office as the trial? All
editions of version 2003 of Office included Outlook. The Home/Student
(and maybe the basic) edition do not include Outlook. We don't know
what were the trial version and what versions you went back to because
you didn't mention them.

While the other components of Office will tolerate multiple concurrent
installs of different versions of themselves (Word, Excel, Powerpoint),
there can only be ONE install of Outlook on a host at a time. When you
installed the unidentified trial version of Office (which presumably
included Outlook), it *replaced* your current Outlook installation.
When you uninstalled the trial version, the original versions of every
Office component was still left on your computer EXCEPT Outlook since
all you had before was the trial version.

http://support.microsoft.com/kb/930559
Since the trial's install would not automatically install the trial
version of Outlook 2007 over your old version of Outlook, you had to
enforce the choice of replacing the trial version for your old version.

http://support.microsoft.com/kb/295167
Um, so if you don't have the installation media for the prior version,
just how did it get somehow installed on your computer? If it was
pre-installed by the computer maker, and if they didn't just toss trial
versions of programs into their image to bloat their product list, the
installation of Office would reside in however that computer maker
provides for recovery of your computer and its OS. That might be a
regular installation where you get what to install. It might be only a
factory-delivered image so you have to wipe the OS partition and restore
that complete image to get back all the software. Your computer's
manual will tell you how to do a restore or recover software that was
included with the computer.

And WHY don't you have the product key to reactivate your original
versions of Office if it is a legitimate copy? If they were
pre-installed (and NOT trial versions themselves) then the system
builder should have put the product key sticker on the computer case.
Otherwise, check the product packaging for either a sticker yet-to-be-
applied or a label with the product key. If you threw away the product
key, you threw away the license for Office (and you'll have to contact
Microsoft to see if they'll ship you another install CD at some shipping
cost, or contact the system builder or seller if it was an OEM version).

http://support.microsoft.com/contactus/cu_inventory?ws=mscom
Replacements, refunds, and rebates

If an OEM version, contact whomever made your computer. You didn't get
the OS and any included software from Microsoft. Those came from the
OEM (Original Equipment Manufacturer).
 
J

juls



"VanguardLH" wrote:

> juls wrote:
>
> > I use the trial standard office and when it converted back to my original
> > products it took outlook away. I don't have the key to activate it again.

>
> And that would be for WHICH version of Office as the trial? All
> editions of version 2003 of Office included Outlook. The Home/Student
> (and maybe the basic) edition do not include Outlook. We don't know
> what were the trial version and what versions you went back to because
> you didn't mention them.
>
> While the other components of Office will tolerate multiple concurrent
> installs of different versions of themselves (Word, Excel, Powerpoint),
> there can only be ONE install of Outlook on a host at a time. When you
> installed the unidentified trial version of Office (which presumably
> included Outlook), it *replaced* your current Outlook installation.
> When you uninstalled the trial version, the original versions of every
> Office component was still left on your computer EXCEPT Outlook since
> all you had before was the trial version.
>
> http://support.microsoft.com/kb/930559
> Since the trial's install would not automatically install the trial
> version of Outlook 2007 over your old version of Outlook, you had to
> enforce the choice of replacing the trial version for your old version.
>
> http://support.microsoft.com/kb/295167
> Um, so if you don't have the installation media for the prior version,
> just how did it get somehow installed on your computer? If it was
> pre-installed by the computer maker, and if they didn't just toss trial
> versions of programs into their image to bloat their product list, the
> installation of Office would reside in however that computer maker
> provides for recovery of your computer and its OS. That might be a
> regular installation where you get what to install. It might be only a
> factory-delivered image so you have to wipe the OS partition and restore
> that complete image to get back all the software. Your computer's
> manual will tell you how to do a restore or recover software that was
> included with the computer.
>
> And WHY don't you have the product key to reactivate your original
> versions of Office if it is a legitimate copy? If they were
> pre-installed (and NOT trial versions themselves) then the system
> builder should have put the product key sticker on the computer case.
> Otherwise, check the product packaging for either a sticker yet-to-be-
> applied or a label with the product key. If you threw away the product
> key, you threw away the license for Office (and you'll have to contact
> Microsoft to see if they'll ship you another install CD at some shipping
> cost, or contact the system builder or seller if it was an OEM version).
>
> http://support.microsoft.com/contactus/cu_inventory?ws=mscom
> Replacements, refunds, and rebates
>
> If an OEM version, contact whomever made your computer. You didn't get
> the OS and any included software from Microsoft. Those came from the
> OEM (Original Equipment Manufacturer).
>

Sorry! I bought the 2007 outlook program online in early 2008 and
downloaded it online. They emailed me the key and I don't remember where I
put it. I guess I will have to look for it in my 2008 tax box. As for the
version of the trial it is the standard 2007 version. Thanks for the
information I greatly appreciate the help and learning to be more observant
as to what the download asks me.
 
V

VanguardLH

juls wrote:

> "VanguardLH" wrote:
>
>> juls wrote:
>>
>>> I use the trial standard office and when it converted back to my original
>>> products it took outlook away. I don't have the key to activate it again.

>>
>> And that would be for WHICH version of Office as the trial? All
>> editions of version 2003 of Office included Outlook. The Home/Student
>> (and maybe the basic) edition do not include Outlook. We don't know
>> what were the trial version and what versions you went back to because
>> you didn't mention them.


That should've said, "The Office 2007 Home/Student ...". All versions
of Office 2003 come with Outlook. Not true for Office 2007.

>> While the other components of Office will tolerate multiple concurrent
>> installs of different versions of themselves (Word, Excel, Powerpoint),
>> there can only be ONE install of Outlook on a host at a time. When you
>> installed the unidentified trial version of Office (which presumably
>> included Outlook), it *replaced* your current Outlook installation.
>> When you uninstalled the trial version, the original versions of every
>> Office component was still left on your computer EXCEPT Outlook since
>> all you had before was the trial version.
>>
>> http://support.microsoft.com/kb/930559
>> Since the trial's install would not automatically install the trial
>> version of Outlook 2007 over your old version of Outlook, you had to
>> enforce the choice of replacing the trial version for your old version.
>>
>> http://support.microsoft.com/kb/295167
>> Um, so if you don't have the installation media for the prior version,
>> just how did it get somehow installed on your computer? If it was
>> pre-installed by the computer maker, and if they didn't just toss trial
>> versions of programs into their image to bloat their product list, the
>> installation of Office would reside in however that computer maker
>> provides for recovery of your computer and its OS. That might be a
>> regular installation where you get what to install. It might be only a
>> factory-delivered image so you have to wipe the OS partition and restore
>> that complete image to get back all the software. Your computer's
>> manual will tell you how to do a restore or recover software that was
>> included with the computer.
>>
>> And WHY don't you have the product key to reactivate your original
>> versions of Office if it is a legitimate copy? If they were
>> pre-installed (and NOT trial versions themselves) then the system
>> builder should have put the product key sticker on the computer case.
>> Otherwise, check the product packaging for either a sticker yet-to-be-
>> applied or a label with the product key. If you threw away the product
>> key, you threw away the license for Office (and you'll have to contact
>> Microsoft to see if they'll ship you another install CD at some shipping
>> cost, or contact the system builder or seller if it was an OEM version).
>>
>> http://support.microsoft.com/contactus/cu_inventory?ws=mscom
>> Replacements, refunds, and rebates
>>
>> If an OEM version, contact whomever made your computer. You didn't get
>> the OS and any included software from Microsoft. Those came from the
>> OEM (Original Equipment Manufacturer).
>>

> Sorry! I bought the 2007 outlook program online in early 2008 and
> downloaded it online. They emailed me the key and I don't remember where I
> put it. I guess I will have to look for it in my 2008 tax box. As for the
> version of the trial it is the standard 2007 version. Thanks for the
> information I greatly appreciate the help and learning to be more observant
> as to what the download asks me.


I know of no legitimate distributions of Microsoft products that are
delivered via downloads (except for the very pricey MSDN subscription).
It may be possible that a reseller provides legitimate digital delivery
but I haven't heard of any. Considering they can never deliver the
holographic sticker with the product key and do not provide you with a
true COA (Certificate of Authority), I don't see how they can digitally
deliver a legitimate copy of a Microsoft product. The seller is
obviously going to claim the download is legitimate since their intent
is to make sales. So just WHO was the digital delivery seller?

Since you lost the e-mail with the product key, you will need to contact
whomever was the digital delivery provider for the product and request
from them a replacement product key. Some of those types of sites that
I've seen that claim legitimate digital delivery will only permit you to
get a replacement product key (or request your old one) for about a year
after your purchase order with them; that is, they purge their sales
database which means all your records for the transaction are gone.
 
Status
Not open for further replies.

Top