Outlook creates a new PST file if it cannot open the existing file

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slider

This issue I am experiencing is if I have a pst file on a mapped network

drive or an external drive (like a usb drive) and outlook opens and for some

reason it cannot find the file it creates a new pst file with the same name

and places it in the default location "C:\Documents and Settings\%user%\Local

Settings\Application Data\Microsoft\Outlook".

The problem is the user sees a folder with the name they are used to with no

data in it. The fix is simple enough, remap the original pst file - but it

send my users into a panic. How can this issue be avoided? I'd rather there

be an error saying it can't find the file than having a user believe they

have lost data. This is a random occurrence, nut I have run into it enough

times for it to be an issue. Anyone have any ideas?
 
G

Gordon

"slider" <slider> wrote in message

news:C374D227-3CAC-48CE-8083-661EED34D22A@microsoft.com...
> This issue I am experiencing is if I have a pst file on a mapped network
> drive or an external drive (like a usb drive) and outlook opens and for
> some
> reason it cannot find the file it creates a new pst file with the same
> name
> and places it in the default location "C:\Documents and
> Settings\%user%\Local
> Settings\Application Data\Microsoft\Outlook".

> The problem is the user sees a folder with the name they are used to with
> no
> data in it. The fix is simple enough, remap the original pst file - but it
> send my users into a panic. How can this issue be avoided? I'd rather
> there
> be an error saying it can't find the file than having a user believe they
> have lost data. This is a random occurrence, nut I have run into it enough
> times for it to be an issue. Anyone have any ideas?


Well firstly, Microsoft neither recommends nor supports pst files on a

networked drive. Secondly having pst files on a networked drive is usually

one of the quickest ways to corrupted data.

If this is being done for backup purposes, then it's far safer to have the

pst files where they are supposed to be, locally, and write a little batch

file to COPY the pst file to the network drive when the user closes Outlook.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
keeping pst files on a network drive is not supported. You can't prevent

this from happening, other than by insuring the network or external drive is

always available.



"slider" <slider> wrote in message

news:C374D227-3CAC-48CE-8083-661EED34D22A@microsoft.com...
> This issue I am experiencing is if I have a pst file on a mapped network
> drive or an external drive (like a usb drive) and outlook opens and for
> some
> reason it cannot find the file it creates a new pst file with the same
> name
> and places it in the default location "C:\Documents and
> Settings\%user%\Local
> Settings\Application Data\Microsoft\Outlook".

> The problem is the user sees a folder with the name they are used to with
> no
> data in it. The fix is simple enough, remap the original pst file - but it
> send my users into a panic. How can this issue be avoided? I'd rather
> there
> be an error saying it can't find the file than having a user believe they
> have lost data. This is a random occurrence, nut I have run into it enough
> times for it to be an issue. Anyone have any ideas?
 
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