Exchange 2007 - SCR target missing storage groups

F

funkyd

#1
Hi,

I have two E2K7 servers, one at the main site and the SCR target at the

remote site.

The SCR target has been working fine for a while but the other day I noticed

that there were no storage groups listed in EMC for that server.

I checked the status of SCR for both storage groups it reported 'Healthy'.

The log files are being copied over and from what I can tell being merged

into the databases for each storage group. However, the log files are not

being deleted.

The Information Store service will not start in the SCR target. It reports

"Error 0x8004010f starting the Microsoft Exchange Information Store. Failed

to load Storage Group Data.' Event ID 9564.

That is the only error reported even if I enable Expert logging on

MSExchangeIS\General

A few people had a similar error that was resolved by disabling their AV but

they also had additional errors that I don't have.

I then used ADSIEdit to see what it contains and for the live E2K7 server my

storage groups are listed but for the SCR target there are no entries under

CN=InformationStore

I've tried creating a new MMC for Exchange but that didn't work.

Is this correct or have these entries been lost? Should I try to recreate

them?

What else might be the cause of this error and my missing storage groups?

No changes to this server AFAIK.

Thanks :)
 
E

Ed Crowley [MVP]

#2
I don't have an SCR server around here to check, but as I understand it,

there are no storage groups or stores present until you turn the SCR target

server into the replacement mailbox server by running setup.com /RecoverCMS.

The Information Store probably doesn't start because there isn't a valid

storage group or store on the server. Create a storage group and mailbox

store and then see if the Information Store service starts. You don't have

to use it for anything--in fact I recommend that you don't.

Ed Crowley MVP

"There are seldom good technological solutions to behavioral problems."

> .

"funkyd" <funkyd@news.postalias> wrote in message

news:30D3EB4F-F0B3-4DD9-B955-B3C2D7ECC82A@microsoft.com...
> Hi,

> I have two E2K7 servers, one at the main site and the SCR target at the
> remote site.

> The SCR target has been working fine for a while but the other day I
> noticed
> that there were no storage groups listed in EMC for that server.

> I checked the status of SCR for both storage groups it reported 'Healthy'.

> The log files are being copied over and from what I can tell being merged
> into the databases for each storage group. However, the log files are not
> being deleted.

> The Information Store service will not start in the SCR target. It reports
> "Error 0x8004010f starting the Microsoft Exchange Information Store.
> Failed
> to load Storage Group Data.' Event ID 9564.

> That is the only error reported even if I enable Expert logging on
> MSExchangeIS\General

> A few people had a similar error that was resolved by disabling their AV
> but
> they also had additional errors that I don't have.

> I then used ADSIEdit to see what it contains and for the live E2K7 server
> my
> storage groups are listed but for the SCR target there are no entries
> under
> CN=InformationStore

> I've tried creating a new MMC for Exchange but that didn't work.

> Is this correct or have these entries been lost? Should I try to recreate
> them?

> What else might be the cause of this error and my missing storage groups?

> No changes to this server AFAIK.

> Thanks :)
 
D

dgunner

#3
Ed,

I'm fairly sure I created storage groups on the target before enabling SCR

but maybe I'm mistaken?

Looking at documentation it does seem that you create the SG on the target

AFTER failover and redirect the replicated data into the created SG?

Thanks

Damian

"Ed Crowley [MVP]" wrote:


> I don't have an SCR server around here to check, but as I understand it,
> there are no storage groups or stores present until you turn the SCR target
> server into the replacement mailbox server by running setup.com /RecoverCMS.

> The Information Store probably doesn't start because there isn't a valid
> storage group or store on the server. Create a storage group and mailbox
> store and then see if the Information Store service starts. You don't have
> to use it for anything--in fact I recommend that you don't.
> > Ed Crowley MVP
> "There are seldom good technological solutions to behavioral problems."
> ..

> "funkyd" <funkyd@news.postalias> wrote in message
> news:30D3EB4F-F0B3-4DD9-B955-B3C2D7ECC82A@microsoft.com...
> > Hi,
> > I have two E2K7 servers, one at the main site and the SCR target at the
> > remote site.
> > The SCR target has been working fine for a while but the other day I
> > noticed
> > that there were no storage groups listed in EMC for that server.
> > I checked the status of SCR for both storage groups it reported 'Healthy'.
> > The log files are being copied over and from what I can tell being merged
> > into the databases for each storage group. However, the log files are not
> > being deleted.
> > The Information Store service will not start in the SCR target. It reports
> > "Error 0x8004010f starting the Microsoft Exchange Information Store.
> > Failed
> > to load Storage Group Data.' Event ID 9564.
> > That is the only error reported even if I enable Expert logging on
> > MSExchangeIS\General
> > A few people had a similar error that was resolved by disabling their AV
> > but
> > they also had additional errors that I don't have.
> > I then used ADSIEdit to see what it contains and for the live E2K7 server
> > my
> > storage groups are listed but for the SCR target there are no entries
> > under
> > CN=InformationStore
> > I've tried creating a new MMC for Exchange but that didn't work.
> > Is this correct or have these entries been lost? Should I try to recreate
> > them?
> > What else might be the cause of this error and my missing storage groups?
> > No changes to this server AFAIK.
> > Thanks :)


>
 
E

Ed Crowley [MVP]

#4
My records don't show that I created them when I enabled SCR, and it makes

sense because those database aren't accessible by clients until you run

setup.com and recover the server or CMS, or you copy the databases to

another server and enable them with database portability.

Ed Crowley MVP

"There are seldom good technological solutions to behavioral problems."

> .

"dgunner" <dgunner@noemail.noemail> wrote in message

news:8EF9759B-6B80-486C-9D85-BA919F118081@microsoft.com...
> Ed,

> I'm fairly sure I created storage groups on the target before enabling SCR
> but maybe I'm mistaken?

> Looking at documentation it does seem that you create the SG on the target
> AFTER failover and redirect the replicated data into the created SG?

> Thanks

> Damian

> "Ed Crowley [MVP]" wrote:
>
> > I don't have an SCR server around here to check, but as I understand it,
> > there are no storage groups or stores present until you turn the SCR
> > target
> > server into the replacement mailbox server by running setup.com
> > /RecoverCMS.
>

>> The Information Store probably doesn't start because there isn't a valid
> > storage group or store on the server. Create a storage group and mailbox
> > store and then see if the Information Store service starts. You don't
> > have
> > to use it for anything--in fact I recommend that you don't.
> > > > Ed Crowley MVP
> > "There are seldom good technological solutions to behavioral problems."
> > ..
>

>> "funkyd" <funkyd@news.postalias> wrote in message
> > news:30D3EB4F-F0B3-4DD9-B955-B3C2D7ECC82A@microsoft.com...
> > > Hi,
> >> > I have two E2K7 servers, one at the main site and the SCR target at the
> > > remote site.
> >> > The SCR target has been working fine for a while but the other day I
> > > noticed
> > > that there were no storage groups listed in EMC for that server.
> >> > I checked the status of SCR for both storage groups it reported
> > > 'Healthy'.
> >> > The log files are being copied over and from what I can tell being
> > > merged
> > > into the databases for each storage group. However, the log files are
> > > not
> > > being deleted.
> >> > The Information Store service will not start in the SCR target. It
> > > reports
> > > "Error 0x8004010f starting the Microsoft Exchange Information Store.
> > > Failed
> > > to load Storage Group Data.' Event ID 9564.
> >> > That is the only error reported even if I enable Expert logging on
> > > MSExchangeIS\General
> >> > A few people had a similar error that was resolved by disabling their
> > > AV
> > > but
> > > they also had additional errors that I don't have.
> >>> > I then used ADSIEdit to see what it contains and for the live E2K7
> > > server
> > > my
> > > storage groups are listed but for the SCR target there are no entries
> > > under
> > > CN=InformationStore
> >> > I've tried creating a new MMC for Exchange but that didn't work.
> >> > Is this correct or have these entries been lost? Should I try to
> > > recreate
> > > them?
> >> > What else might be the cause of this error and my missing storage
> > > groups?
> >> > No changes to this server AFAIK.
> >> > Thanks :)

>

>>
 

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