Unable to create folders in Outlook 2003

  • Thread starter TKRadabaugh
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TKRadabaugh

I am helping out at a company that had been on Lotus notes and is now using

Outlook 2003 for the first time. Most users are having no problems, but a

couple of user cannot create new folders under their mail folder. Error

message is basically unable to create new folder. Any suggestions?
 

Brian Tillman

Senior Member
"TKRadabaugh" <TKRadabaugh> wrote in message

news:BB68CA6A-EDFF-4CA6-BDDE-F272CC934723@microsoft.com...


> I am helping out at a company that had been on Lotus notes and is now using
> Outlook 2003 for the first time. Most users are having no problems, but a
> couple of user cannot create new folders under their mail folder. Error
> message is basically unable to create new folder. Any suggestions?


Here's one: post the exact complete text of any errors. Don't say "basically"

and paraphrase the error. State the account type as well.

--
 
T

TKRadabaugh

"Brian Tillman " wrote:


> "TKRadabaugh" <TKRadabaugh> wrote in message
> news:BB68CA6A-EDFF-4CA6-BDDE-F272CC934723@microsoft.com...
>
> >I am helping out at a company that had been on Lotus notes and is now using
> > Outlook 2003 for the first time. Most users are having no problems, but a
> > couple of user cannot create new folders under their mail folder. Error
> > message is basically unable to create new folder. Any suggestions?


> Here's one: post the exact complete text of any errors. Don't say "basically"
> and paraphrase the error. State the account type as well.
> >

>
 
T

TKRadabaugh

"Brian Tillman " wrote:


> "TKRadabaugh" <TKRadabaugh> wrote in message
> news:BB68CA6A-EDFF-4CA6-BDDE-F272CC934723@microsoft.com...
>
> >I am helping out at a company that had been on Lotus notes and is now using
> > Outlook 2003 for the first time. Most users are having no problems, but a
> > couple of user cannot create new folders under their mail folder. Error
> > message is basically unable to create new folder. Any suggestions?


> Here's one: post the exact complete text of any errors. Don't say "basically"
> and paraphrase the error. State the account type as well.
> >

> Thank you Brian,


In "All Mail Folders" right click on "Mailbox - users name". Select "New

Folder". Type in the folder name, select "Contains Mail + Post Items" in the

second filed, and select "Mailbox - Users name" in the third field".

Outlook returns the message in an Outlook pop-up box -- Unable to Create the

Folder.

We have already uninstalled office, rebooted, and then reinstalled Microsoft

Office Professional enterprise edition 2003. results are the same--Outlook

pop-up box "Unable to Create the Folder". We have validated the users

Outlook folder permissions with the user sitting in the next cuble who is

able to create new folders. they are identical. Any help would be

appriciated.
 
J

JDLinLA

Have you tried renaming the *.ost file to old?

Exit Outlook

Locate and rename outlook.ost to outlook.old

Start up Outlook again (depending on the size of the mailbox, Outlook

will prepare for first usage)

Once inside Outlook, try creating a new folder again.

TKRadabaugh;421095 Wrote:
> "Brian Tillman " wrote:
>
> > "TKRadabaugh" <TKRadabaugh> wrote in

> message
> > news:BB68CA6A-EDFF-4CA6-BDDE-F272CC934723@microsoft.com...
> >
> > >I am helping out at a company that had been on Lotus notes and is

> now using
> > > Outlook 2003 for the first time. Most users are having no

> problems, but a
> > > couple of user cannot create new folders under their mail folder.

> Error
> > > message is basically unable to create new folder. Any

> suggestions?
> > Here's one: post the exact complete text of any errors. Don't say

> "basically"
> > and paraphrase the error. State the account type as well.
> > > >

> > Thank you Brian,

> In "All Mail Folders" right click on "Mailbox - users name". Select
> "New
> Folder". Type in the folder name, select "Contains Mail + Post Items"
> in the
> second filed, and select "Mailbox - Users name" in the third field".
> Outlook returns the message in an Outlook pop-up box -- Unable to
> Create the
> Folder.
> We have already uninstalled office, rebooted, and then reinstalled
> Microsoft
> Office Professional enterprise edition 2003. results are the
> same--Outlook
> pop-up box "Unable to Create the Folder". We have validated the users
> Outlook folder permissions with the user sitting in the next cuble who
> is
> able to create new folders. they are identical. Any help would be
> appriciated.


JDLinLA

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