After Outlook Connector sync, deleted messages remain in Hotmail

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C

cXV1eA

I signed up for Hotmail Plus and immediately used the POP aggregation to

bring all of my Gmail into my Hotmail account. This imported approximately

15,000 messages.

I used Outlook Connector (v 12.0.06423.1000) to sync this to Outlook 2007

(12.0.6316.5000 SP1 MSO 12.0.6320.5000). It took all night but I got all my

messages into Outlook, where I proceeded to delete all but ~100 messages,

create a few folders, and so on. I left things in that state for another day

or so, to allow everything to sync up.

But they have not sync'd yet. Hotmail is still showing 8766/8746

(total/unread) messages in the Inbox; Outlook on my laptop shows 18/0. The

Deleted Items folder is also not synced - on my Outlook, this folder contains

0/0 items; in Hotmail it contains 7081/6981.

In other words, massive numbers of messages deleted in Outlook are not being

deleted in the Hotmail instance.

FWIW, I tried getting support from the Windows Live Help community. Here's

the link: https://windowslivehelp.com/community/t/37528.aspx ... essentially

they fobbed off to the "Outlook Connector Support" Team which I have been

unable to get help from, so I thought I'd try this newsgroup.

Thanks for your consideration of this issue!
 

Brian Tillman

Senior Member
"quux" <quux> wrote in message

news:3CE83622-62A5-47F9-8FF6-EF0F1B819A59@microsoft.com...


> In other words, massive numbers of messages deleted in Outlook are not being
> deleted in the Hotmail instance.


Have you tried deleting then readding the account in the Outlook Connector

menu?

--
 
C

cXV1eA

Re: After Outlook Connector sync, deleted messages remain in Hotma

Thanks for the reply Brian. I had not tried that! But when I do, I don't see

any clear way to do it. Here's what I saw under the Outlook Connector Menu:

http://f.imagehost.org/0696/outlook-connector-menu.png

But that gave me the idea to try removing and re-adding the account under

Tools/Account Settings. I only had the @live.com account listed there, so it

complained that I needed to have another data file. From File/New I created

one called TEMP, then opened it from File/Open/Outlook Data File. I then

removed the @Live.com account in Tools/Account Settings, and closed Outlook.

In the folder C:\Users\myusernake\AppData\Local\Microsoft\Outlook I moved

all but TEMP.pst to another folder. I reopened Outlook, and used the Outlook

Connector menu to re-add my old account. To save time I also changed the

Download Mode to 'Download Headers'.

Sadly, the Tasks and Notes I had created in the old Live.com account were

NOT automatically moved to the new PST I had created. But I did see that I

was re-downloading all mail into my folders, including Deleted Items.

I let it do that for awhile, and when Outlook seemed to have the same number

of items as the web instance of Hotmail, I went ahead and deleted everything

in Deleted items (6792 emails).

Hotmail still shows all 6792 Deleted Items, even after syncing several

times, closing/ropening Outlook, etc.

To delete them all in the Hotmail web interface would mean 203 manual

actions, since I would have to delete a screen at a time and each screen

holds 25 items. Yecch!

"Brian Tillman " wrote:


> "quux" <quux> wrote in message
> news:3CE83622-62A5-47F9-8FF6-EF0F1B819A59@microsoft.com...
>
> > In other words, massive numbers of messages deleted in Outlook are not being
> > deleted in the Hotmail instance.


> Have you tried deleting then readding the account in the Outlook Connector
> menu?
> >

>
 
V

VmluY2hp

Re: After Outlook Connector sync, deleted messages remain in Hotma

I'm having the exact same problem!

I've deleted hundreds of email already in my outlook but it won't upload the

changes to my msn http inbox. Whenever I send/receive in outlook and I check

my internet inbox, the messages I've deleted are still there. How do I make

my internet inbox reflect my outlook inbox??

Gosh, I can really relate with your dilemma regarding the difficulty in

manually deleting all those email messages in the web interface!!!

Unlike outlook, wherein i can just highlight multiple messages at a time,

the internet inbox of msn requires me to check each message i wish to delete

one by one. This is a hell of a job when you're deleting hundreds of email!

Any help on this would be much appreciated.

Thanks!

"quux" wrote:


> Thanks for the reply Brian. I had not tried that! But when I do, I don't see
> any clear way to do it. Here's what I saw under the Outlook Connector Menu:

> http://f.imagehost.org/0696/outlook-connector-menu.png

> But that gave me the idea to try removing and re-adding the account under
> Tools/Account Settings. I only had the @live.com account listed there, so it
> complained that I needed to have another data file. From File/New I created
> one called TEMP, then opened it from File/Open/Outlook Data File. I then
> removed the @Live.com account in Tools/Account Settings, and closed Outlook.

> In the folder C:\Users\myusernake\AppData\Local\Microsoft\Outlook I moved
> all but TEMP.pst to another folder. I reopened Outlook, and used the Outlook
> Connector menu to re-add my old account. To save time I also changed the
> Download Mode to 'Download Headers'.

> Sadly, the Tasks and Notes I had created in the old Live.com account were
> NOT automatically moved to the new PST I had created. But I did see that I
> was re-downloading all mail into my folders, including Deleted Items.

> I let it do that for awhile, and when Outlook seemed to have the same number
> of items as the web instance of Hotmail, I went ahead and deleted everything
> in Deleted items (6792 emails).

> Hotmail still shows all 6792 Deleted Items, even after syncing several
> times, closing/ropening Outlook, etc.

> To delete them all in the Hotmail web interface would mean 203 manual
> actions, since I would have to delete a screen at a time and each screen
> holds 25 items. Yecch!

> "Brian Tillman " wrote:
>
> > "quux" <quux> wrote in message
> > news:3CE83622-62A5-47F9-8FF6-EF0F1B819A59@microsoft.com...
> >
> > > In other words, massive numbers of messages deleted in Outlook are not being
> > > deleted in the Hotmail instance.

> > Have you tried deleting then readding the account in the Outlook Connector
> > menu?
> > > >

> >
 
D

Dan

Re: After Outlook Connector sync, deleted messages remain in Hotma

Hello,

has a solution ever been found? I am experiencing the same issue.

Many thanks.

Dan

"Vinchi" wrote:


> I'm having the exact same problem!

> I've deleted hundreds of email already in my outlook but it won't upload the
> changes to my msn http inbox. Whenever I send/receive in outlook and I check
> my internet inbox, the messages I've deleted are still there. How do I make
> my internet inbox reflect my outlook inbox??

> Gosh, I can really relate with your dilemma regarding the difficulty in
> manually deleting all those email messages in the web interface!!!

> Unlike outlook, wherein i can just highlight multiple messages at a time,
> the internet inbox of msn requires me to check each message i wish to delete
> one by one. This is a hell of a job when you're deleting hundreds of email!

> Any help on this would be much appreciated.

> Thanks!

> "quux" wrote:
>
> > Thanks for the reply Brian. I had not tried that! But when I do, I don't see
> > any clear way to do it. Here's what I saw under the Outlook Connector Menu:
> > http://f.imagehost.org/0696/outlook-connector-menu.png
> > But that gave me the idea to try removing and re-adding the account under
> > Tools/Account Settings. I only had the @live.com account listed there, so it
> > complained that I needed to have another data file. From File/New I created
> > one called TEMP, then opened it from File/Open/Outlook Data File. I then
> > removed the @Live.com account in Tools/Account Settings, and closed Outlook.
> > In the folder C:\Users\myusernake\AppData\Local\Microsoft\Outlook I moved
> > all but TEMP.pst to another folder. I reopened Outlook, and used the Outlook
> > Connector menu to re-add my old account. To save time I also changed the
> > Download Mode to 'Download Headers'.
> > Sadly, the Tasks and Notes I had created in the old Live.com account were
> > NOT automatically moved to the new PST I had created. But I did see that I
> > was re-downloading all mail into my folders, including Deleted Items.
> > I let it do that for awhile, and when Outlook seemed to have the same number
> > of items as the web instance of Hotmail, I went ahead and deleted everything
> > in Deleted items (6792 emails).
> > Hotmail still shows all 6792 Deleted Items, even after syncing several
> > times, closing/ropening Outlook, etc.
> > To delete them all in the Hotmail web interface would mean 203 manual
> > actions, since I would have to delete a screen at a time and each screen
> > holds 25 items. Yecch!
> > "Brian Tillman " wrote:
> >
> > > "quux" <quux> wrote in message
> > > news:3CE83622-62A5-47F9-8FF6-EF0F1B819A59@microsoft.com...
> > > > > In other words, massive numbers of messages deleted in Outlook are not being
> > > > deleted in the Hotmail instance.
> > > > Have you tried deleting then readding the account in the Outlook Connector
> > > menu?
> > > > > >

> > > >
 

Brian Tillman

Senior Member
Re: After Outlook Connector sync, deleted messages remain in Hotma

"Vinchi" <Vinchi> wrote in message

news:E97B721E-AD9B-4054-915A-C9C75450E1DE@microsoft.com...


> I've deleted hundreds of email already in my outlook but it won't upload the
> changes to my msn http inbox. Whenever I send/receive in outlook and I check
> my internet inbox, the messages I've deleted are still there. How do I make
> my internet inbox reflect my outlook inbox??


I can't reproduce this behavior. I can select multiple messages in Outlook,

just as always, then press Delete to have them all go away, both locally and

on the server.

If what you describe were to happen to me, I'd 1) delete the MSN account, 2)

uninstall the Outlook Connector, 3) download the most recent Outlook Connector

(or verify that the one I have if the most recent), and 4) reinstall the

Outlook Connector, and 5) create a new mail profile, adding in my MSN account

from scratch.

--
 
V

Vinchi

Re: After Outlook Connector sync, deleted messages remain in Hotma

Thanks for the reply Brian.

As much as I'd love to follow your suggestion, I'm worried i might lose my

email address (I do not want to make a new one to give out to all my

contacts).

If i delete my msn account and sign up again, what are the chances that i

can still get my old email address (the one i deleted)?

"Brian Tillman " wrote:


> "Vinchi" <Vinchi> wrote in message
> news:E97B721E-AD9B-4054-915A-C9C75450E1DE@microsoft.com...
>
> > I've deleted hundreds of email already in my outlook but it won't upload the
> > changes to my msn http inbox. Whenever I send/receive in outlook and I check
> > my internet inbox, the messages I've deleted are still there. How do I make
> > my internet inbox reflect my outlook inbox??


> I can't reproduce this behavior. I can select multiple messages in Outlook,
> just as always, then press Delete to have them all go away, both locally and
> on the server.

> If what you describe were to happen to me, I'd 1) delete the MSN account, 2)
> uninstall the Outlook Connector, 3) download the most recent Outlook Connector
> (or verify that the one I have if the most recent), and 4) reinstall the
> Outlook Connector, and 5) create a new mail profile, adding in my MSN account
> from scratch.
> >

>
 

Brian Tillman

Senior Member
Re: After Outlook Connector sync, deleted messages remain in Hotma

"Vinchi" <Vinchi> wrote in message

news:534D3525-FFB1-437A-B3B4-FE7BF0EB0218@microsoft.com...


> As much as I'd love to follow your suggestion, I'm worried i might lose my
> email address (I do not want to make a new one to give out to all my
> contacts).

> If i delete my msn account and sign up again, what are the chances that i
> can still get my old email address (the one i deleted)?


What makes you think you'd lose your MSN address? i don't mean delete the MSN

account on the server, just delete it from within Outlook. That doesn't touch

anything on the server. Clearly you had your MSN account BEFORE you connected

to it with Outlook, correct? Doesn't it make sense to you, then, that doing

anything within Outlook can't hurt the account on the server, that it will

still be there to connect to again?

--
 
D

Dan

Re: After Outlook Connector sync, deleted messages remain in Hotma

Thanks for the replies.

I have the latest Outlook Connector version 12.0.6423.1000.

I had uninstalled Outlook Connector (a prior version) and installed the

latest Outlook Connector version 12.0.6423.1000.

I removed the account from MS Outlook and readded it.

It worked at the beginning. I would delete a message from MS Outlook and

the message would be deleted from the account on the web.

Then it stopped working again.

Dan

"Brian Tillman " wrote:


> "Vinchi" <Vinchi> wrote in message
> news:534D3525-FFB1-437A-B3B4-FE7BF0EB0218@microsoft.com...
>
> > As much as I'd love to follow your suggestion, I'm worried i might lose my
> > email address (I do not want to make a new one to give out to all my
> > contacts).
> > If i delete my msn account and sign up again, what are the chances that i
> > can still get my old email address (the one i deleted)?


> What makes you think you'd lose your MSN address? i don't mean delete the MSN
> account on the server, just delete it from within Outlook. That doesn't touch
> anything on the server. Clearly you had your MSN account BEFORE you connected
> to it with Outlook, correct? Doesn't it make sense to you, then, that doing
> anything within Outlook can't hurt the account on the server, that it will
> still be there to connect to again?
> >

>
 

Brian Tillman

Senior Member
Re: After Outlook Connector sync, deleted messages remain in Hotma

"Dan" <Dan> wrote in message

news:564DC35C-26EB-446E-BC97-AF0AA130B31A@microsoft.com...


> I have the latest Outlook Connector version 12.0.6423.1000.

> I had uninstalled Outlook Connector (a prior version) and installed the
> latest Outlook Connector version 12.0.6423.1000.

> I removed the account from MS Outlook and readded it.

> It worked at the beginning. I would delete a message from MS Outlook and
> the message would be deleted from the account on the web.

> Then it stopped working again.


See if anything covers it at http://windowslivehelp.com/

--
 
D

Dan

Re: After Outlook Connector sync, deleted messages remain in Hotma

Thanks Brian.

I will post my findings.

Dan Cohen

"Brian Tillman " wrote:


> "Dan" <Dan> wrote in message
> news:564DC35C-26EB-446E-BC97-AF0AA130B31A@microsoft.com...
>
> > I have the latest Outlook Connector version 12.0.6423.1000.
> > I had uninstalled Outlook Connector (a prior version) and installed the
> > latest Outlook Connector version 12.0.6423.1000.
> > I removed the account from MS Outlook and readded it.
> > It worked at the beginning. I would delete a message from MS Outlook and
> > the message would be deleted from the account on the web.
> > Then it stopped working again.


> See if anything covers it at http://windowslivehelp.com/
> >

>
 
D

Dan

Re: After Outlook Connector sync, deleted messages remain in Hotma

Hello,

Sorry for the delay in posting my findings and the solution.

The reason for the delay is that I encountered another issue [where some

messages (15 out of 8500 messages in my case) would not synchronize - empty

in Outlook and complete in live]. I wanted to be sure that the 2 issues were

not related before posting the solution to the issue under this thread.

At the same time, the engineers are aware of the 2nd issue and are working

on a solution. In case it results in an updated Connector, you may decide to

wait before following the procedure below to resolve the first issue.

But first, please note the following. I don't mean any disrespect to

anyone's intelligence, but I need to cover myself for anyone who may ever

read this post.

* the steps assume you have Windows XP

* the steps will clear out the auto-completion of email addresses in MS

Outlook. This means that you need to be sure that you have those addresses

handy somewhere.

* I am copying and pasting the solution from the Microsoft engineer. I am

not taking responsibility if anything goes wrong, if it does not work or if

you lose your email.

* Be aware that modifying the registry can be risky. If you do so, then

please back up the key. I am also not taking responsibilty there.

I wish you best of luck in resolving the issue.

Method 1: Create a new profile for Outlook (close Outlook before following

these steps)

========================= =====

1. Click Start > click Control Panel.

2. Click Switch to Classic View, and then click the Mail icon ( if you are

using Vista 64 bit , then look for Mail icon in "view 32 bit applications").

3. In the Mail Setup dialog box, click the Show Profiles button.

4. Click Add.

5. In the Profile Name box, type a descriptive name for the new profile,

and then click OK.

6. Click on Cancel ( We don't have to setup the account now ) and then

press Ok .A new profile without account will be setup.

7. On the General tab, click to always use this profile and select the new

profile that we have created.

8. Click Apply and then click OK( do not open Outlook).

Uninstall and install latest version of Outlook Connector ( if you are using

Msn/Hotmail/Live accounts in Outlook).

1. Click on Start and select Control Panel

2. Double click on Add/Remove Programs

3. Select Outlook Connector and Remove.

4. Restart the computer

5. Download from Outlook Connector Link:

Link: -

http://www.microsoft.com/downloads/details.aspx?familyid=9a2279b1-df0a-46e1-aa93-7d4870871ecf&displaylang=en

Double click on the downloaded file to install Outlook

connector

7. Launch Outlook( in the new Profile) and configure Outlook Connector

with all your Hotmail or MSN accounts.

8. Once the account is added, restart Outlook.

If you have any other accounts other than MSN / hotmail account please setup

the accounts and follow these steps to import the old data from the old

profile :

Steps to Import the data from old profile to the new Profile:

Open Outlook and then click on File menu.

Click on Import and Export .

Select Import from another Program or file and hit Next .

Now select Personal Folder File(.pst) and hit Next .

Click on Browse and then locate the File (generally the location would be (

these are hidden files you need to enable the hidden files C:\Documents and

Settings\your Username\local settings\application data\Microsoft\Outlook ).

Double click on the File that you want to open( or highlight it to open) and

then click on Do not Import Duplicates and hit Next .

Select the Folder that you want to import (the personal folder on the top

will contain all the data, if you want any specific folder like contacts,

highlight the folder) and click on Finish

Please follow the next method if the above method does not work.

Method 2: Manually uninstall Outlook connector:

Step 1 : Manually Uninstall Outlook Connector :

( if you do not see run window , type Run in the start Search box and then

press Enter):

1. Click on Start > Run.

2. Type "C:\program files\common files\system\msmapi\1033" (without

quotes) then press Enter.

· Rename the following files ( for example if the file name is

msncon32.dll ,change it to msncon32.old )

· msncon32.dll - msncon32.old

· mapisvc.inf - mapisvc.old

4. Click on Start > Run.

5. Type "C:\Program Files\Microsoft Office Outlook Connector" (without

quotes) then press Enter.

6. Rename the following files ( for example if the file name is

msnconrc.dll ,change it to msnconrc.old )

· custsat.dll - custsat.old

· msncon.cfg - msncon.old

· msnconrc.dll - msnconrc.old

· msnhelp.chm - msnhelp.old

· msocp32.dll - msocp32.old

· msocprc.dll - msocprc.old

Note : Please make sure that you take a backup of registry before deleting

any keys.

To take backup of registry :

Click on Start >Run >Regedit and press enter.

Click on File > Export > select the export range as All > click on save (

save it to the desktop and give any file name of your choice).

Step 2

Manually Uninstall & Re-install Outlook ( it might prompt for Outlook disk ,

do not follow this step if you do not have the Office or Outlook disk)

===============================

Manually Uninstall Outlook & Reinstall

=====

1). Click on Start and open Control Panel and then click on Programs &

Features and select "Microsoft Outlook" or "Microsoft Office".

2). Click on Change and then select Add/Remove Features, click on Next

Make "Microsoft Outlook for

Windows" to "Not Available" (Should click on the image which looks like a

drive on left side of Microsoft Office Outlook or Microsoft Office) and then

hit Update.

3) Search and delete the following files [NOTE : Skip to another file if

you do not file any file while searching]

( 1. Click Start > Search > Click Advanced Search

2. Check Include non-indexed, hidden and system files

3. Under Location select Local Hard Drive )

4. Give the file name as

Mapi.dll

Mapisp32.exe

Mapisrvr.exe

Mapiu.dll

Mapix.dll

Mapix32.dll

Mspst32.dll

Delete the above files if found.

4) Click on Start and then click Run, type "regedit" (without Quotation

marks and hit Ok).

5) Create a backup of the registry ( File > Export > save and then give any

file name as per your choice).

6) Delete the following registry values( some of them might not be available):

HKEY_CURRENT_USER\Software\Microsoft\Office\8.0\Outlook

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook

HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook

HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\8.0\Outlook

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\9.0\Outlook

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\10.0\Outlook

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0\Outlook

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\12.0\Outlook

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook

7) Close the registry editor

8) Click on Start and open Control Panel ,now click Programs & Features and

select "Microsoft

Outlook" or "Microsoft Office" and click on Change select Add/Remove

Features and now hit Next , now make "Microsoft Outlook for Windows" to "Run

from My Computer" (Should click on the image which looks like a drive on left

side of Microsoft Office Outlook or Microsoft Office) and then hit Update.

9) Restart the Computer.

Step 3

Download the Outlook Connector

==========================

http://www.microsoft.com/downloads/details.aspx?familyid=9a2279b1-df0a-46e1-aa93-7d4870871ecf&displaylang=en

Install Outlook Connector and then open Outlook and Set it up.

"Dan" wrote:


> Thanks Brian.

> I will post my findings.

> Dan Cohen

> "Brian Tillman " wrote:
>
> > "Dan" <Dan> wrote in message
> > news:564DC35C-26EB-446E-BC97-AF0AA130B31A@microsoft.com...
> >
> > > I have the latest Outlook Connector version 12.0.6423.1000.
> > > > I had uninstalled Outlook Connector (a prior version) and installed the
> > > latest Outlook Connector version 12.0.6423.1000.
> > > > I removed the account from MS Outlook and readded it.
> > > > It worked at the beginning. I would delete a message from MS Outlook and
> > > the message would be deleted from the account on the web.
> > > > Then it stopped working again.

> > See if anything covers it at http://windowslivehelp.com/
> > > >

> >
 
D

Dan

Re: After Outlook Connector sync, deleted messages remain in Hotma

Following my last response, the 2 issues were not related and a new version

of the connector was not released to resolve the 2nd issue.

Therefore the answer I provided stands. But please be sure to read the

notes and warnings in that reply.

I hope that I was able to help you.

"Dan" wrote:


> Hello,

> Sorry for the delay in posting my findings and the solution.

> The reason for the delay is that I encountered another issue [where some
> messages (15 out of 8500 messages in my case) would not synchronize - empty
> in Outlook and complete in live]. I wanted to be sure that the 2 issues were
> not related before posting the solution to the issue under this thread.

> At the same time, the engineers are aware of the 2nd issue and are working
> on a solution. In case it results in an updated Connector, you may decide to
> wait before following the procedure below to resolve the first issue.

> But first, please note the following. I don't mean any disrespect to
> anyone's intelligence, but I need to cover myself for anyone who may ever
> read this post.

> * the steps assume you have Windows XP
> * the steps will clear out the auto-completion of email addresses in MS
> Outlook. This means that you need to be sure that you have those addresses
> handy somewhere.
> * I am copying and pasting the solution from the Microsoft engineer. I am
> not taking responsibility if anything goes wrong, if it does not work or if
> you lose your email.
> * Be aware that modifying the registry can be risky. If you do so, then
> please back up the key. I am also not taking responsibilty there.

> I wish you best of luck in resolving the issue.

> Method 1: Create a new profile for Outlook (close Outlook before following
> these steps)

> ========================= =====

> 1. Click Start > click Control Panel.

> 2. Click Switch to Classic View, and then click the Mail icon ( if you are
> using Vista 64 bit , then look for Mail icon in "view 32 bit applications").

> 3. In the Mail Setup dialog box, click the Show Profiles button.

> 4. Click Add.

> 5. In the Profile Name box, type a descriptive name for the new profile,
> and then click OK.

> 6. Click on Cancel ( We don't have to setup the account now ) and then
> press Ok .A new profile without account will be setup.

> 7. On the General tab, click to always use this profile and select the new
> profile that we have created.

> 8. Click Apply and then click OK( do not open Outlook).

> Uninstall and install latest version of Outlook Connector ( if you are using
> Msn/Hotmail/Live accounts in Outlook).

> 1. Click on Start and select Control Panel

> 2. Double click on Add/Remove Programs

> 3. Select Outlook Connector and Remove.

> 4. Restart the computer

> 5. Download from Outlook Connector Link:

> Link: -
> http://www.microsoft.com/downloads/details.aspx?familyid=9a2279b1-df0a-46e1-aa93-7d4870871ecf&displaylang=en

> Double click on the downloaded file to install Outlook
> connector

> 7. Launch Outlook( in the new Profile) and configure Outlook Connector
> with all your Hotmail or MSN accounts.

> 8. Once the account is added, restart Outlook.

> If you have any other accounts other than MSN / hotmail account please setup
> the accounts and follow these steps to import the old data from the old
> profile :

> Steps to Import the data from old profile to the new Profile:

> Open Outlook and then click on File menu.
> Click on Import and Export .
> Select Import from another Program or file and hit Next .
> Now select Personal Folder File(.pst) and hit Next .
> Click on Browse and then locate the File (generally the location would be (
> these are hidden files you need to enable the hidden files C:\Documents and
> Settings\your Username\local settings\application data\Microsoft\Outlook ).
> Double click on the File that you want to open( or highlight it to open) and
> then click on Do not Import Duplicates and hit Next .
> Select the Folder that you want to import (the personal folder on the top
> will contain all the data, if you want any specific folder like contacts,
> highlight the folder) and click on Finish

> Please follow the next method if the above method does not work.

> Method 2: Manually uninstall Outlook connector:

> Step 1 : Manually Uninstall Outlook Connector :

> ( if you do not see run window , type Run in the start Search box and then
> press Enter):

> 1. Click on Start > Run.

> 2. Type "C:\program files\common files\system\msmapi\1033" (without
> quotes) then press Enter.

> · Rename the following files ( for example if the file name is
> msncon32.dll ,change it to msncon32.old )

> · msncon32.dll - msncon32.old

> · mapisvc.inf - mapisvc.old

> 4. Click on Start > Run.

> 5. Type "C:\Program Files\Microsoft Office Outlook Connector" (without
> quotes) then press Enter.

> 6. Rename the following files ( for example if the file name is
> msnconrc.dll ,change it to msnconrc.old )

> · custsat.dll - custsat.old

> · msncon.cfg - msncon.old

> · msnconrc.dll - msnconrc.old

> · msnhelp.chm - msnhelp.old

> · msocp32.dll - msocp32.old

> · msocprc.dll - msocprc.old

> Note : Please make sure that you take a backup of registry before deleting
> any keys.

> To take backup of registry :

> Click on Start >Run >Regedit and press enter.

> Click on File > Export > select the export range as All > click on save (
> save it to the desktop and give any file name of your choice).

> Step 2

> Manually Uninstall & Re-install Outlook ( it might prompt for Outlook disk ,
> do not follow this step if you do not have the Office or Outlook disk)

> ===============================

> Manually Uninstall Outlook & Reinstall
> =====

> 1). Click on Start and open Control Panel and then click on Programs &
> Features and select "Microsoft Outlook" or "Microsoft Office".

> 2). Click on Change and then select Add/Remove Features, click on Next
> Make "Microsoft Outlook for
> Windows" to "Not Available" (Should click on the image which looks like a
> drive on left side of Microsoft Office Outlook or Microsoft Office) and then
> hit Update.

> 3) Search and delete the following files [NOTE : Skip to another file if
> you do not file any file while searching]

> ( 1. Click Start > Search > Click Advanced Search

> 2. Check Include non-indexed, hidden and system files

> 3. Under Location select Local Hard Drive )

> 4. Give the file name as

> Mapi.dll
> Mapisp32.exe
> Mapisrvr.exe
> Mapiu.dll
> Mapix.dll
> Mapix32.dll
> Mspst32.dll

> Delete the above files if found.

> 4) Click on Start and then click Run, type "regedit" (without Quotation
> marks and hit Ok).

> 5) Create a backup of the registry ( File > Export > save and then give any
> file name as per your choice).

> 6) Delete the following registry values( some of them might not be available):
> HKEY_CURRENT_USER\Software\Microsoft\Office\8.0\Outlook
> HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook
> HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook
> HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook

> HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook
> HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook
> HKEY_LOCAL_MACHINE\Software\Microsoft\Office\8.0\Outlook
> HKEY_LOCAL_MACHINE\Software\Microsoft\Office\9.0\Outlook
> HKEY_LOCAL_MACHINE\Software\Microsoft\Office\10.0\Outlook
> HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0\Outlook

> HKEY_LOCAL_MACHINE\Software\Microsoft\Office\12.0\Outlook
> HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook

> 7) Close the registry editor

> 8) Click on Start and open Control Panel ,now click Programs & Features and
> select "Microsoft
> Outlook" or "Microsoft Office" and click on Change select Add/Remove
> Features and now hit Next , now make "Microsoft Outlook for Windows" to "Run
> from My Computer" (Should click on the image which looks like a drive on left
> side of Microsoft Office Outlook or Microsoft Office) and then hit Update.

> 9) Restart the Computer.

> Step 3

> Download the Outlook Connector

> ==========================

> http://www.microsoft.com/downloads/details.aspx?familyid=9a2279b1-df0a-46e1-aa93-7d4870871ecf&displaylang=en

> Install Outlook Connector and then open Outlook and Set it up.

> "Dan" wrote:
>
> > Thanks Brian.
> > I will post my findings.
> > Dan Cohen
> > "Brian Tillman " wrote:
> >
> > > "Dan" <Dan> wrote in message
> > > news:564DC35C-26EB-446E-BC97-AF0AA130B31A@microsoft.com...
> > > > > I have the latest Outlook Connector version 12.0.6423.1000.
> > > > > > I had uninstalled Outlook Connector (a prior version) and installed the
> > > > latest Outlook Connector version 12.0.6423.1000.
> > > > > > I removed the account from MS Outlook and readded it.
> > > > > > It worked at the beginning. I would delete a message from MS Outlook and
> > > > the message would be deleted from the account on the web.
> > > > > > Then it stopped working again.
 

ishchupak

Member
Re: After Outlook Connector sync, deleted messages remain in Hotma

All of this solutions are wrong.


The only problem is when you configure your email, choose "manual"
and on the next page do not choose Internet (HTTP...), choose to use Outlook Connector and continue from there and u should be fine
 
A

Aimey

Re: After Outlook Connector sync, deleted messages remain in Hotma

Is there an available solution for Vista users perhaps?

"Dan" wrote:


> Following my last response, the 2 issues were not related and a new version
> of the connector was not released to resolve the 2nd issue.

> Therefore the answer I provided stands. But please be sure to read the
> notes and warnings in that reply.

> I hope that I was able to help you.

> "Dan" wrote:
>
> > Hello,
> > Sorry for the delay in posting my findings and the solution.
> > The reason for the delay is that I encountered another issue [where some
> > messages (15 out of 8500 messages in my case) would not synchronize - empty
> > in Outlook and complete in live]. I wanted to be sure that the 2 issues were
> > not related before posting the solution to the issue under this thread.
> > At the same time, the engineers are aware of the 2nd issue and are working
> > on a solution. In case it results in an updated Connector, you may decide to
> > wait before following the procedure below to resolve the first issue.
> > But first, please note the following. I don't mean any disrespect to
> > anyone's intelligence, but I need to cover myself for anyone who may ever
> > read this post.
> > * the steps assume you have Windows XP
> > * the steps will clear out the auto-completion of email addresses in MS
> > Outlook. This means that you need to be sure that you have those addresses
> > handy somewhere.
> > * I am copying and pasting the solution from the Microsoft engineer. I am
> > not taking responsibility if anything goes wrong, if it does not work or if
> > you lose your email.
> > * Be aware that modifying the registry can be risky. If you do so, then
> > please back up the key. I am also not taking responsibilty there.
> > I wish you best of luck in resolving the issue.
> > Method 1: Create a new profile for Outlook (close Outlook before following
> > these steps)
> > ========================= =====
> > 1. Click Start > click Control Panel.
> > 2. Click Switch to Classic View, and then click the Mail icon ( if you are
> > using Vista 64 bit , then look for Mail icon in "view 32 bit applications").
> > 3. In the Mail Setup dialog box, click the Show Profiles button.
> > 4. Click Add.
> > 5. In the Profile Name box, type a descriptive name for the new profile,
> > and then click OK.
> > 6. Click on Cancel ( We don't have to setup the account now ) and then
> > press Ok .A new profile without account will be setup.
> > 7. On the General tab, click to always use this profile and select the new
> > profile that we have created.
> > 8. Click Apply and then click OK( do not open Outlook).
> > Uninstall and install latest version of Outlook Connector ( if you are using
> > Msn/Hotmail/Live accounts in Outlook).
> > 1. Click on Start and select Control Panel
> > 2. Double click on Add/Remove Programs
> > 3. Select Outlook Connector and Remove.
> > 4. Restart the computer
> > 5. Download from Outlook Connector Link:
> > Link: -
> > http://www.microsoft.com/downloads/details.aspx?familyid=9a2279b1-df0a-46e1-aa93-7d4870871ecf&displaylang=en
> > Double click on the downloaded file to install Outlook
> > connector
> > 7. Launch Outlook( in the new Profile) and configure Outlook Connector
> > with all your Hotmail or MSN accounts.
> > 8. Once the account is added, restart Outlook.
> > If you have any other accounts other than MSN / hotmail account please setup
> > the accounts and follow these steps to import the old data from the old
> > profile :
> > Steps to Import the data from old profile to the new Profile:
> > Open Outlook and then click on File menu.
> > Click on Import and Export .
> > Select Import from another Program or file and hit Next .
> > Now select Personal Folder File(.pst) and hit Next .
> > Click on Browse and then locate the File (generally the location would be (
> > these are hidden files you need to enable the hidden files C:\Documents and
> > Settings\your Username\local settings\application data\Microsoft\Outlook ).
> > Double click on the File that you want to open( or highlight it to open) and
> > then click on Do not Import Duplicates and hit Next .
> > Select the Folder that you want to import (the personal folder on the top
> > will contain all the data, if you want any specific folder like contacts,
> > highlight the folder) and click on Finish
> > Please follow the next method if the above method does not work.
> > Method 2: Manually uninstall Outlook connector:
> > Step 1 : Manually Uninstall Outlook Connector :
> > ( if you do not see run window , type Run in the start Search box and then
> > press Enter):
> > 1. Click on Start > Run.
> > 2. Type "C:\program files\common files\system\msmapi\1033" (without
> > quotes) then press Enter.
> > · Rename the following files ( for example if the file name is
> > msncon32.dll ,change it to msncon32.old )
> > · msncon32.dll - msncon32.old
> > · mapisvc.inf - mapisvc.old
> > 4. Click on Start > Run.
> > 5. Type "C:\Program Files\Microsoft Office Outlook Connector" (without
> > quotes) then press Enter.
> > 6. Rename the following files ( for example if the file name is
> > msnconrc.dll ,change it to msnconrc.old )
> > · custsat.dll - custsat.old
> > · msncon.cfg - msncon.old
> > · msnconrc.dll - msnconrc.old
> > · msnhelp.chm - msnhelp.old
> > · msocp32.dll - msocp32.old
> > · msocprc.dll - msocprc.old
> > Note : Please make sure that you take a backup of registry before deleting
> > any keys.
> > To take backup of registry :
> > Click on Start >Run >Regedit and press enter.
> > Click on File > Export > select the export range as All > click on save (
> > save it to the desktop and give any file name of your choice).
> > Step 2
> > Manually Uninstall & Re-install Outlook ( it might prompt for Outlook disk ,
> > do not follow this step if you do not have the Office or Outlook disk)
> > ===============================
> > Manually Uninstall Outlook & Reinstall
> > =====
> > 1). Click on Start and open Control Panel and then click on Programs &
> > Features and select "Microsoft Outlook" or "Microsoft Office".
> > 2). Click on Change and then select Add/Remove Features, click on Next
> > Make "Microsoft Outlook for
> > Windows" to "Not Available" (Should click on the image which looks like a
> > drive on left side of Microsoft Office Outlook or Microsoft Office) and then
> > hit Update.
> > 3) Search and delete the following files [NOTE : Skip to another file if
> > you do not file any file while searching]
> > ( 1. Click Start > Search > Click Advanced Search
> > 2. Check Include non-indexed, hidden and system files
> > 3. Under Location select Local Hard Drive )
> > 4. Give the file name as
> > Mapi.dll
> > Mapisp32.exe
> > Mapisrvr.exe
> > Mapiu.dll
> > Mapix.dll
> > Mapix32.dll
> > Mspst32.dll
> > Delete the above files if found.
> > 4) Click on Start and then click Run, type "regedit" (without Quotation
> > marks and hit Ok).
> > 5) Create a backup of the registry ( File > Export > save and then give any
> > file name as per your choice).
> > 6) Delete the following registry values( some of them might not be available):
> > HKEY_CURRENT_USER\Software\Microsoft\Office\8.0\Outlook
> > HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook
> > HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook
> > HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook
> > HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook
> > HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook
> > HKEY_LOCAL_MACHINE\Software\Microsoft\Office\8.0\Outlook
> > HKEY_LOCAL_MACHINE\Software\Microsoft\Office\9.0\Outlook
> > HKEY_LOCAL_MACHINE\Software\Microsoft\Office\10.0\Outlook
> > HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0\Outlook
> > HKEY_LOCAL_MACHINE\Software\Microsoft\Office\12.0\Outlook
> > HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook
> > 7) Close the registry editor
> > 8) Click on Start and open Control Panel ,now click Programs & Features and
> > select "Microsoft
> > Outlook" or "Microsoft Office" and click on Change select Add/Remove
> > Features and now hit Next , now make "Microsoft Outlook for Windows" to "Run
> > from My Computer" (Should click on the image which looks like a drive on left
> > side of Microsoft Office Outlook or Microsoft Office) and then hit Update.
> > 9) Restart the Computer.
> > Step 3
> > Download the Outlook Connector
> > ==========================
> > http://www.microsoft.com/downloads/details.aspx?familyid=9a2279b1-df0a-46e1-aa93-7d4870871ecf&displaylang=en
> > Install Outlook Connector and then open Outlook and Set it up.
> > "Dan" wrote:
> >
> > > Thanks Brian.
> > > > I will post my findings.
> > > > Dan Cohen
> > > > > > "Brian Tillman " wrote:
> > > > > "Dan" <Dan> wrote in message
 
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