Outlook 2007 "Error in Rules" I can't explain

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U

U3Vicw

I've been using Outlook Express forever but decided to buy Outlook for the

Calendar function. In setting up my rules in Outlook, I cannot get it to

"reply using a specific template". This was easy with Outlook Express, didn't

even need a "template", just designate a text file.

I want to create a template, so when I get an e-mail with a specific keyword

in the subject or body, Outlook will reply with the template message, forward

the message to another contact of mine, and move the message to a folder.

Here are the steps I took to make this rule:

The first part is to create an email template for the rule. The template

contains the information I wish to reply with.

1. Open Outlook

2. From the File menu, select New and then Mail Message.

3. Type a Subject: for the email. As example, "New contact info for ..."

4. Add the content for your email.

5. Click the Office button in the top left and select Save As.

6. In the Save As dialog, change the Save as type: field to "Outlook

Template (*.oft). By default, the file will be saved in the Template folder.

7. Provide a descriptive File name for the template.

8. Click Save.

9. Press Alt+F4 to close the template.

10. Click No when asked if you wish to save draft.

Ok, now I have my template, next to create the rule:

From the Tools menu, select Rules and Alerts.

In the Rules and Alerts dialog, click New Rule…

In the Rules Wizard, Start from a blank rule, click "Check messages when

they arrive".

In Step 1, check "with specific words in subject or body".

In the lower pane, click the hyperlink for "specific words" and enter the

keywords

Click Add. Click OK. Next

Check Move it to a specified folder

check forward it to specified person, and enter their e-mail

For action, select "reply using a specific template".

Click the hyperlink "a specific template" in lower pane.

In the Select a Reply Template, change the Look In: value to "User Templates

in File System".

Select the template I made.

Click Open. Click Next.

Give the rule a name.

Click Finish.

When I test the rule by sending a note to my address from gmail, it gets

moved to the proper folder and it forwards the message, but I get a popup

that says "Error in Rules" that says "Cannot reply to message"

And the reply template is not sent. Why ?

Thanks for your time! I searched this forum (and the web) but have not found

a solution.
 
U

U3Vicw

This should be a pretty basic operation for Outlook, does anyone have any

suggestions?

"Subs" wrote:


> I've been using Outlook Express forever but decided to buy Outlook for the
> Calendar function. In setting up my rules in Outlook, I cannot get it to
> "reply using a specific template". This was easy with Outlook Express, didn't
> even need a "template", just designate a text file.

> I want to create a template, so when I get an e-mail with a specific keyword
> in the subject or body, Outlook will reply with the template message, forward
> the message to another contact of mine, and move the message to a folder.

> Here are the steps I took to make this rule:
> The first part is to create an email template for the rule. The template
> contains the information I wish to reply with.

> 1. Open Outlook
> 2. From the File menu, select New and then Mail Message.
> 3. Type a Subject: for the email. As example, "New contact info for ..."
> 4. Add the content for your email.
> 5. Click the Office button in the top left and select Save As.
> 6. In the Save As dialog, change the Save as type: field to "Outlook
> Template (*.oft). By default, the file will be saved in the Template folder.
> 7. Provide a descriptive File name for the template.
> 8. Click Save.
> 9. Press Alt+F4 to close the template.
> 10. Click No when asked if you wish to save draft.

> Ok, now I have my template, next to create the rule:

> From the Tools menu, select Rules and Alerts.
> In the Rules and Alerts dialog, click New Rule…
> In the Rules Wizard, Start from a blank rule, click "Check messages when
> they arrive".
> In Step 1, check "with specific words in subject or body".
> In the lower pane, click the hyperlink for "specific words" and enter the
> keywords
> Click Add. Click OK. Next

> Check Move it to a specified folder
> check forward it to specified person, and enter their e-mail
> For action, select "reply using a specific template".
> Click the hyperlink "a specific template" in lower pane.
> In the Select a Reply Template, change the Look In: value to "User Templates
> in File System".
> Select the template I made.
> Click Open. Click Next.
> Give the rule a name.
> Click Finish.

> When I test the rule by sending a note to my address from gmail, it gets
> moved to the proper folder and it forwards the message, but I get a popup
> that says "Error in Rules" that says "Cannot reply to message"

> And the reply template is not sent. Why ?

> Thanks for your time! I searched this forum (and the web) but have not found
> a solution.
 

Brian Tillman

Senior Member
"Subs" <Subs> wrote in message

news:CAF2D292-95B9-4232-AE31-979858CB2C5D@microsoft.com...


> This should be a pretty basic operation for Outlook, does anyone have any
> suggestions?


When I tried it, it worked.

--
 
U

U3Vicw

Thanks, the Universal "it works for me" answer.

Does anyone have any experience with this type of rule not working? Maybe I

am overlooking something?

"Brian Tillman " wrote:


> "Subs" <Subs> wrote in message
> news:CAF2D292-95B9-4232-AE31-979858CB2C5D@microsoft.com...
>
> > This should be a pretty basic operation for Outlook, does anyone have any
> > suggestions?


> When I tried it, it worked.
> >

>
 
C

cm9nZXI

I have exactly the same problem, but only after installing Office 2007 SP2.

Prior to that the 'reply to message' worked beautifully through several

versions of Outlook.

"Subs" wrote:


> This should be a pretty basic operation for Outlook, does anyone have any
> suggestions?

> "Subs" wrote:
>
> > I've been using Outlook Express forever but decided to buy Outlook for the
> > Calendar function. In setting up my rules in Outlook, I cannot get it to
> > "reply using a specific template". This was easy with Outlook Express, didn't
> > even need a "template", just designate a text file.
> > I want to create a template, so when I get an e-mail with a specific keyword
> > in the subject or body, Outlook will reply with the template message, forward
> > the message to another contact of mine, and move the message to a folder.
> > Here are the steps I took to make this rule:
> > The first part is to create an email template for the rule. The template
> > contains the information I wish to reply with.
> > 1. Open Outlook
> > 2. From the File menu, select New and then Mail Message.
> > 3. Type a Subject: for the email. As example, "New contact info for ..."
> > 4. Add the content for your email.
> > 5. Click the Office button in the top left and select Save As.
> > 6. In the Save As dialog, change the Save as type: field to "Outlook
> > Template (*.oft). By default, the file will be saved in the Template folder.
> > 7. Provide a descriptive File name for the template.
> > 8. Click Save.
> > 9. Press Alt+F4 to close the template.
> > 10. Click No when asked if you wish to save draft.
> > Ok, now I have my template, next to create the rule:
> > From the Tools menu, select Rules and Alerts.
> > In the Rules and Alerts dialog, click New Rule…
> > In the Rules Wizard, Start from a blank rule, click "Check messages when
> > they arrive".
> > In Step 1, check "with specific words in subject or body".
> > In the lower pane, click the hyperlink for "specific words" and enter the
> > keywords
> > Click Add. Click OK. Next
> > Check Move it to a specified folder
> > check forward it to specified person, and enter their e-mail
> > For action, select "reply using a specific template".
> > Click the hyperlink "a specific template" in lower pane.
> > In the Select a Reply Template, change the Look In: value to "User Templates
> > in File System".
> > Select the template I made.
> > Click Open. Click Next.
> > Give the rule a name.
> > Click Finish.
> > When I test the rule by sending a note to my address from gmail, it gets
> > moved to the proper folder and it forwards the message, but I get a popup
> > that says "Error in Rules" that says "Cannot reply to message"
> > And the reply template is not sent. Why ?
> > Thanks for your time! I searched this forum (and the web) but have not found
> > a solution.
 
U

U3Vicw

Hi Roger,

So, you are still unable to set up templates with autoreply? I still have

not found a solution, it's pretty sad.

"roger" wrote:


> I have exactly the same problem, but only after installing Office 2007 SP2.
> Prior to that the 'reply to message' worked beautifully through several
> versions of Outlook.

> "Subs" wrote:
>
> > This should be a pretty basic operation for Outlook, does anyone have any
> > suggestions?
> > "Subs" wrote:
> >
> > > I've been using Outlook Express forever but decided to buy Outlook for the
> > > Calendar function. In setting up my rules in Outlook, I cannot get it to
> > > "reply using a specific template". This was easy with Outlook Express, didn't
> > > even need a "template", just designate a text file.
> > > > I want to create a template, so when I get an e-mail with a specific keyword
> > > in the subject or body, Outlook will reply with the template message, forward
> > > the message to another contact of mine, and move the message to a folder.
> > > > Here are the steps I took to make this rule:
> > > The first part is to create an email template for the rule. The template
> > > contains the information I wish to reply with.
> > > > 1. Open Outlook
> > > 2. From the File menu, select New and then Mail Message.
> > > 3. Type a Subject: for the email. As example, "New contact info for ..."
> > > 4. Add the content for your email.
> > > 5. Click the Office button in the top left and select Save As.
> > > 6. In the Save As dialog, change the Save as type: field to "Outlook
> > > Template (*.oft). By default, the file will be saved in the Template folder.
> > > 7. Provide a descriptive File name for the template.
> > > 8. Click Save.
> > > 9. Press Alt+F4 to close the template.
> > > 10. Click No when asked if you wish to save draft.
> > > > Ok, now I have my template, next to create the rule:
> > > > From the Tools menu, select Rules and Alerts.
> > > In the Rules and Alerts dialog, click New Rule…
> > > In the Rules Wizard, Start from a blank rule, click "Check messages when
> > > they arrive".
> > > In Step 1, check "with specific words in subject or body".
> > > In the lower pane, click the hyperlink for "specific words" and enter the
> > > keywords
> > > Click Add. Click OK. Next
> > > > Check Move it to a specified folder
> > > check forward it to specified person, and enter their e-mail
> > > For action, select "reply using a specific template".
> > > Click the hyperlink "a specific template" in lower pane.
> > > In the Select a Reply Template, change the Look In: value to "User Templates
> > > in File System".
> > > Select the template I made.
> > > Click Open. Click Next.
> > > Give the rule a name.
> > > Click Finish.
> > > > When I test the rule by sending a note to my address from gmail, it gets
> > > moved to the proper folder and it forwards the message, but I get a popup
> > > that says "Error in Rules" that says "Cannot reply to message"
> > > > And the reply template is not sent. Why ?
> > > > Thanks for your time! I searched this forum (and the web) but have not found
> > > a solution.
 
S

Scooper

Hi I removed The security update for Office 2007 and Outlook 2007 from remove

programs sent through in June 09 and that fixed the problem for me.

"Subs" wrote:


> Hi Roger,

> So, you are still unable to set up templates with autoreply? I still have
> not found a solution, it's pretty sad.

> "roger" wrote:
>
> > I have exactly the same problem, but only after installing Office 2007 SP2.
> > Prior to that the 'reply to message' worked beautifully through several
> > versions of Outlook.
> > "Subs" wrote:
> >
> > > This should be a pretty basic operation for Outlook, does anyone have any
> > > suggestions?
> > > > > > > "Subs" wrote:
> > > > > I've been using Outlook Express forever but decided to buy Outlook for the
> > > > Calendar function. In setting up my rules in Outlook, I cannot get it to
> > > > "reply using a specific template". This was easy with Outlook Express, didn't
> > > > even need a "template", just designate a text file.
> > > > > > I want to create a template, so when I get an e-mail with a specific keyword
> > > > in the subject or body, Outlook will reply with the template message, forward
> > > > the message to another contact of mine, and move the message to a folder.
> > > > > > Here are the steps I took to make this rule:
> > > > The first part is to create an email template for the rule. The template
> > > > contains the information I wish to reply with.
> > > > > > 1. Open Outlook
> > > > 2. From the File menu, select New and then Mail Message.
> > > > 3. Type a Subject: for the email. As example, "New contact info for ..."
> > > > 4. Add the content for your email.
> > > > 5. Click the Office button in the top left and select Save As.
> > > > 6. In the Save As dialog, change the Save as type: field to "Outlook
> > > > Template (*.oft). By default, the file will be saved in the Template folder.
> > > > 7. Provide a descriptive File name for the template.
> > > > 8. Click Save.
> > > > 9. Press Alt+F4 to close the template.
> > > > 10. Click No when asked if you wish to save draft.
> > > > > > Ok, now I have my template, next to create the rule:
> > > > > > From the Tools menu, select Rules and Alerts.
> > > > In the Rules and Alerts dialog, click New Rule…
> > > > In the Rules Wizard, Start from a blank rule, click "Check messages when
> > > > they arrive".
> > > > In Step 1, check "with specific words in subject or body".
> > > > In the lower pane, click the hyperlink for "specific words" and enter the
> > > > keywords
> > > > Click Add. Click OK. Next
> > > > > > Check Move it to a specified folder
> > > > check forward it to specified person, and enter their e-mail
> > > > For action, select "reply using a specific template".
> > > > Click the hyperlink "a specific template" in lower pane.
> > > > In the Select a Reply Template, change the Look In: value to "User Templates
> > > > in File System".
> > > > Select the template I made.
> > > > Click Open. Click Next.
> > > > Give the rule a name.
> > > > Click Finish.
> > > > > > When I test the rule by sending a note to my address from gmail, it gets
> > > > moved to the proper folder and it forwards the message, but I get a popup
> > > > that says "Error in Rules" that says "Cannot reply to message"
> > > > > > And the reply template is not sent. Why ?
> > > > > > Thanks for your time! I searched this forum (and the web) but have not found
> > > > a solution.
 
P

PaulD

On Jul 21, 9:59 am, Scooper <Scoo...> wrote:
> Hi I removed The security update for Office 2007 and Outlook 2007 from remove
> programs sent through in June 09 and that fixed the problem for me.

> "Subs" wrote:
> > Hi Roger,

>
> > So, you are still unable to set up templates with autoreply? I still have
> > not found a solution, it's pretty sad.

>
> > "roger" wrote:

>
> > > I have exactly the same problem, but only after installing Office 2007 SP2.  
> > > Prior to that the 'replyto message' worked beautifully through several
> > > versions of Outlook.

>
> > > "Subs" wrote:

>
> > > > This should be a pretty basic operation for Outlook, does anyone have any
> > > > suggestions?

>
> > > > "Subs" wrote:

>
> > > > > I've beenusingOutlook Express forever but decided to buy Outlook for the
> > > > > Calendar function. In setting up my rules in Outlook, I cannot get it to
> > > > > "replyusinga specifictemplate". This was easy with Outlook Express, didn't
> > > > > even need a "template", just designate a text file.

>
> > > > > I want to create atemplate, so when I get an e-mail with a specific keyword
> > > > > in the subject or body, Outlook willreplywith thetemplatemessage,forward
> > > > > the message to another contact of mine, and move the message to afolder.

>
> > > > > Here are the steps I took to make this rule:
> > > > > The first part is to create an emailtemplatefor the rule. Thetemplate
> > > > > contains the information I wish toreplywith.

>
> > > > > 1. Open Outlook
> > > > > 2. From the File menu, select New and then Mail Message.
> > > > > 3. Type a Subject: for the email. As example, “New contact infofor ...”
> > > > > 4. Add the content for your email.
> > > > > 5. Click the Office button in the top left and select Save As.
> > > > > 6. In the Save As dialog, change the Save as type: field to “Outlook
> > > > >Template(*.oft). By default, the file will be saved in theTemplatefolder.
> > > > > 7. Provide a descriptive File name for thetemplate.
> > > > > 8. Click Save.
> > > > > 9. Press Alt+F4 to close thetemplate.
> > > > > 10. Click No when asked if you wish to save draft.

>
> > > > > Ok, now I have mytemplate, next to create the rule:

>
> > > > > From the Tools menu, select Rules and Alerts.
> > > > >  In the Rules and Alerts dialog, click New Rule…
> > > > > In the Rules Wizard, Start from a blank rule, click “Check messages when
> > > > > they arrive”.
> > > > > In Step 1, check “with specific words in subject or body”.
> > > > > In the lower pane, click the hyperlink for “specific words” and enter the
> > > > > keywords
> > > > > Click Add. Click OK. Next

>
> > > > >  Check Move it to a specified folder
> > > > >  check forward it to specified person, and enter their e-mail
> > > > >  For action, select “replyusinga specifictemplate”.
> > > > > Click the hyperlink “a specifictemplate” in lower pane.
> > > > > In the Select aReplyTemplate, change the Look In: value to “User Templates
> > > > > in File System”.
> > > > > Select thetemplateI made.
> > > > > Click Open. Click Next.
> > > > > Give the rule a name.
> > > > >  Click Finish.

>
> > > > > When I test the rule by sending a note to my address from gmail, it gets
> > > > > moved to the proper folder and it forwards the message, but I geta popup
> > > > > that says "Error in Rules" that says "Cannotreplyto message"

>
> > > > > And thereplytemplateis not sent. Why ?

>
> > > > > Thanks for your time! I searched this forum (and the web) but have not found
> > > > > a solution.


I removed ALL Office updates for that day (including Office SP2)...

still cannot get Outlook 2007 to reply using a template.
 
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