Outlook not sending emails from hotel

  • Thread starter Madlarry
  • Start date Views 2,779
M

Madlarry

When I'm working from home with Outlook 2007, outgoing emails are promptly

sent. However when I try to send from a hotel, outgoing emails are held in

the Outbox. How do I fix this so I can send from a hotel?
 
F

F.H. Muffman

> When I'm working from home with Outlook 2007, outgoing emails are
> promptly sent. However when I try to send from a hotel, outgoing
> emails are held in the Outbox. How do I fix this so I can send from a
> hotel?


Most ISPs will only allow you to send mail when you are connected to their

network, unless you authenticate over SMTP, or connect via POP first. Contact

your ISP and tell them 'I'd like to be able to send email while travelling.

How do I have to configure Outlook to allow me to send?'

f.h.

Microsoft
 

Not

Member
Outlook version
Outlook 2013 64 bit
Email Account
POP3
Most ISPs will only allow you to send mail when you are connected to their

network, unless you authenticate over SMTP, or connect via POP first. Contact

your ISP and tell them 'I'd like to be able to send email while travelling.

How do I have to configure Outlook to allow me to send?'

f.h.

Microsoft
The response above is confusing and fundamentally wrong. When one is in a hotel, one is using the hotel's ISP. In addition, many if not most people rarely use the email address their ISP provides. I can't remember the last time I saw an email from someone using @verizon.net or similar unless it is spam or an employee of that company. Going further, I don't know of any (read this as vastly fewer than 'most') ISP that actually requires someone to be connected to their network to use an email account. While it is true that to prevent hijacking, email servers are often set up to require SMTP authentication. This is strictly a negotiation between the client computer and the email server itself. One must set this authentication to use email at all regardless of physical location. In fact, without SMTP authentication not only would a user not be able to send email but would be equally unable to receive email.

Peope who experience this problem at a hotel will have it no matter where their account is hosted.

One possible explanation for the "hotel send mail problem" is that the local server at the hotel is setup to reject outgoing email. When the hotel attempts to charge you for high-speed service, bring this up. I'd refuse the charges if they didn't make this policy clear when you requested service. But first check the agreement to ensure this limitation isn't already stipulated.

One remedy is to use webmail access to your email account in these situations. Alternatively setup an account with any of the many free webmail hosts. Some of the latter actually will integrate with your Outlook client so that pieces of your correspondence will not be scattered all over different 'sent mail' boxes.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
A hotel is not an ISP - they contract with an ISP to provide service and can set the rules. :)

In any event, the problem isn't necessarily on the hotel's side of the connection, but with your mail server. When you are away from home, using a foreign service, some ISP's will not accept mail from you unless you authenticate with the mail server - you may not need a password at home, but away from home you do. You may also need to use a different port than you do at home.

More info: How to Send Email When Traveling or Using Public Wi-Fi - Slipstick Systems
 

Top