User cannot open calendar appointments, highlight email text, or viewemails in the preview pane

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QH

We have a 2003 domain and run Exchange 2003 server with Outlook 2003

clients. One user has 3 strange problems. She cannot open calendar

appointments (no error, just nothing happens), she cannot read the

email contents in the preview pane and has top open the email fully to

do so, and she cannot highlight text in the body of the email. It is

not to do with the Outlook installation itself as we run a Citrix

environment and she gets this problem when logged on to different

servers. I have deleted and recreated her profile. Interestingly it

seemed to sort the problem of opening meeting rooms temporarily, but

this issue quickly reappeared. I don't know why this is happening. Any

ideas?

Thanks,

QH
 
O

Oliver Moazzezi [MVP]

Re: User cannot open calendar appointments, highlight email text, or view emails in the preview pane

Consider backing up the data and then removing her mailbox and creating her

a new one. That's the easiest fix here.

Oliver
 
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