Microsoft Office Outlook has stopped working...

  • Thread starter Eric
  • Start date Views 4,270
E

Eric

Anyone seen this issue? Starting happening on a regular basis to at least 3

of our users. Outlook 2007 on Vista Business 32 bit. Using Exchange 2007 on a

Windows 2003 server. Nothing of note in the logs on the Xchange server, edge

server, etc...I have personally seen it happen when Outlook had been launched

for a while and user was doing nothing on the machine at the time.

Tried disabling addins, microsoft office diagnostics, archiving email to

psts to decrease ost files size:

Faulting application OUTLOOK.EXE, version 12.0.6504.5000, time stamp

0x49e7f47e, faulting module ntdll.dll, version 6.0.6001.18000, time stamp

0x4791a7a6, exception code 0xc0000005, fault offset 0x00043387, process id

0xe0c, application start time 0x01ca29ee191d77f5.

System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2009-08-31T03:53:14.000Z

EventRecordID 37903

Channel Application

Computer example.example.org

Security

- EventData

OUTLOOK.EXE

12.0.6504.5000

49e7f47e

ntdll.dll

6.0.6001.18000

4791a7a6

c0000005

00043387

e0c

01ca29ee191d77f5

--------------------------------------------------------------------------
Eric
 
R

Roady [MVP]

What exactly are they doing when this happens?

Does it still happen when working in Outlook Safe Mode?

Start-> type; outlook.exe /safe

---
"Eric" <Eric> wrote in message

news:194B2046-A12C-4A71-8799-421C19F13F2C@microsoft.com...
> Anyone seen this issue? Starting happening on a regular basis to at least
> 3
> of our users. Outlook 2007 on Vista Business 32 bit. Using Exchange 2007
> on a
> Windows 2003 server. Nothing of note in the logs on the Xchange server,
> edge
> server, etc...I have personally seen it happen when Outlook had been
> launched
> for a while and user was doing nothing on the machine at the time.
> Tried disabling addins, microsoft office diagnostics, archiving email to
> psts to decrease ost files size:

> Faulting application OUTLOOK.EXE, version 12.0.6504.5000, time stamp
> 0x49e7f47e, faulting module ntdll.dll, version 6.0.6001.18000, time stamp
> 0x4791a7a6, exception code 0xc0000005, fault offset 0x00043387, process id
> 0xe0c, application start time 0x01ca29ee191d77f5.

> System

> - Provider

> [ Name] Application Error

> - EventID 1000

> [ Qualifiers] 0

> Level 2

> Task 100

> Keywords 0x80000000000000

> - TimeCreated

> [ SystemTime] 2009-08-31T03:53:14.000Z

> EventRecordID 37903

> Channel Application

> Computer example.example.org

> Security

> - EventData

> OUTLOOK.EXE
> 12.0.6504.5000
> 49e7f47e
> ntdll.dll
> 6.0.6001.18000
> 4791a7a6
> c0000005
> 00043387
> e0c
> 01ca29ee191d77f5

> --------------------------------------------------------------------------> > Eric
 
R

Raul

I have the same problem with the Vista operating system.

restoring the system did not help and it will not load in the safe mode.

An internal ms enterprise error correction program launchs; however, when

complete outlook will not load.

Doing nothing special, just turned the unit on and outlook would not load.

"Roady [MVP]" wrote:


> What exactly are they doing when this happens?
> Does it still happen when working in Outlook Safe Mode?
> Start-> type; outlook.exe /safe

> >

> ---
> "Eric" <Eric> wrote in message
> news:194B2046-A12C-4A71-8799-421C19F13F2C@microsoft.com...
> > Anyone seen this issue? Starting happening on a regular basis to at least
> > 3
> > of our users. Outlook 2007 on Vista Business 32 bit. Using Exchange 2007
> > on a
> > Windows 2003 server. Nothing of note in the logs on the Xchange server,
> > edge
> > server, etc...I have personally seen it happen when Outlook had been
> > launched
> > for a while and user was doing nothing on the machine at the time.
> > Tried disabling addins, microsoft office diagnostics, archiving email to
> > psts to decrease ost files size:
> > Faulting application OUTLOOK.EXE, version 12.0.6504.5000, time stamp
> > 0x49e7f47e, faulting module ntdll.dll, version 6.0.6001.18000, time stamp
> > 0x4791a7a6, exception code 0xc0000005, fault offset 0x00043387, process id
> > 0xe0c, application start time 0x01ca29ee191d77f5.
> > System
> > - Provider
> > [ Name] Application Error
> > - EventID 1000
> > [ Qualifiers] 0
> > Level 2
> > Task 100
> > Keywords 0x80000000000000
> > - TimeCreated
> > [ SystemTime] 2009-08-31T03:53:14.000Z
> > EventRecordID 37903
> > Channel Application
> > Computer example.example.org
> > Security
> > - EventData
> > OUTLOOK.EXE
> > 12.0.6504.5000
> > 49e7f47e
> > ntdll.dll
> > 6.0.6001.18000
> > 4791a7a6
> > c0000005
> > 00043387
> > e0c
> > 01ca29ee191d77f5
> > --------------------------------------------------------------------------------------------------------> > > > Eric


>
 
E

Eric

Of course, my 1st suspicion is, what is the end user doing (call me jaded...)

But, happened this morning when I was on the users computer, just by opening

outlook after logging in to windows os. It will load most of the time. Seems

totally random. They could be typing an email, could have outlook minimized

and looking at a web page or pdf document, or could just open outlook like I

did this morning. Frustrating and MS is of no help. Can't believe there's no

KB on this! I'm leaning toward add-ins. Sure would be helpful if the error

message gave me any insight as to what is really going on.

Eric

"Raul" wrote:


> I have the same problem with the Vista operating system.
> restoring the system did not help and it will not load in the safe mode.
> An internal ms enterprise error correction program launchs; however, when
> complete outlook will not load.

> Doing nothing special, just turned the unit on and outlook would not load.

> "Roady [MVP]" wrote:
>
> > What exactly are they doing when this happens?
> > Does it still happen when working in Outlook Safe Mode?
> > Start-> type; outlook.exe /safe
> > > >

> > ---> > "Eric" <Eric> wrote in message
> > news:194B2046-A12C-4A71-8799-421C19F13F2C@microsoft.com...
> > > Anyone seen this issue? Starting happening on a regular basis to at least
> > > 3
> > > of our users. Outlook 2007 on Vista Business 32 bit. Using Exchange 2007
> > > on a
> > > Windows 2003 server. Nothing of note in the logs on the Xchange server,
> > > edge
> > > server, etc...I have personally seen it happen when Outlook had been
> > > launched
> > > for a while and user was doing nothing on the machine at the time.
> > > Tried disabling addins, microsoft office diagnostics, archiving email to
> > > psts to decrease ost files size:
> > > > Faulting application OUTLOOK.EXE, version 12.0.6504.5000, time stamp
> > > 0x49e7f47e, faulting module ntdll.dll, version 6.0.6001.18000, time stamp
> > > 0x4791a7a6, exception code 0xc0000005, fault offset 0x00043387, process id
> > > 0xe0c, application start time 0x01ca29ee191d77f5.
> > > > System
> > > > - Provider
> > > > [ Name] Application Error
> > > > - EventID 1000
> > > > [ Qualifiers] 0
> > > > Level 2
> > > > Task 100
> > > > Keywords 0x80000000000000
> > > > - TimeCreated
> > > > [ SystemTime] 2009-08-31T03:53:14.000Z
> > > > EventRecordID 37903
> > > > Channel Application
> > > > Computer example.example.org
> > > > Security
> > > > > - EventData
> > > > OUTLOOK.EXE
> > > 12.0.6504.5000
> > > 49e7f47e
> > > ntdll.dll
> > > 6.0.6001.18000
> > > 4791a7a6
> > > c0000005
> > > 00043387
> > > e0c
> > > 01ca29ee191d77f5
> > > > > --------------------------------------------------------------------------------------------------------> > > > > > > Eric

> >
 
S

SolutionToProblem

I'll be of no help except to say this has been happening to me for over one

or two months now. It get's triggered when a new message comes in. Not all

the messages causes a crash. Of course, once outlook is restarted, the

messages show up fine. I've tried:

1. all the switches to outlook to put it in safe mode, or cleanning the reg,

or cleaning out the rules, or etc.

2. created a new pst/ost file

3. repaired the pst/ost

4. opened and set up outlook in a different profile.

5. diabled addins

6. install outlook 2003 (I don't remember why)

7. disable developer toolbar

8. followed some scheme to enable MS Access to capture email (... an email

just came in without it crashing)

9. Fart (I don't reccomed this).

So, lemme know if I'm missing something. Good luck.. I should try it on a

seperate computer. That would probably work though.

"Eric" wrote:


> Of course, my 1st suspicion is, what is the end user doing (call me jaded...)
> But, happened this morning when I was on the users computer, just by opening
> outlook after logging in to windows os. It will load most of the time. Seems
> totally random. They could be typing an email, could have outlook minimized
> and looking at a web page or pdf document, or could just open outlook like I
> did this morning. Frustrating and MS is of no help. Can't believe there's no
> KB on this! I'm leaning toward add-ins. Sure would be helpful if the error
> message gave me any insight as to what is really going on.
> > Eric

> "Raul" wrote:
>
> > I have the same problem with the Vista operating system.
> > restoring the system did not help and it will not load in the safe mode.
> > An internal ms enterprise error correction program launchs; however, when
> > complete outlook will not load.
> > Doing nothing special, just turned the unit on and outlook would not load.
> > "Roady [MVP]" wrote:
> >
> > > What exactly are they doing when this happens?
> > > Does it still happen when working in Outlook Safe Mode?
> > > Start-> type; outlook.exe /safe
> > > > > > >

> > > > > > > > > > ---> > > > "Eric" <Eric> wrote in message
> > > news:194B2046-A12C-4A71-8799-421C19F13F2C@microsoft.com...
> > > > Anyone seen this issue? Starting happening on a regular basis to at least
> > > > 3
> > > > of our users. Outlook 2007 on Vista Business 32 bit. Using Exchange 2007
> > > > on a
> > > > Windows 2003 server. Nothing of note in the logs on the Xchange server,
> > > > edge
> > > > server, etc...I have personally seen it happen when Outlook had been
> > > > launched
> > > > for a while and user was doing nothing on the machine at the time.
> > > > Tried disabling addins, microsoft office diagnostics, archiving email to
> > > > psts to decrease ost files size:
> > > > > > Faulting application OUTLOOK.EXE, version 12.0.6504.5000, time stamp
> > > > 0x49e7f47e, faulting module ntdll.dll, version 6.0.6001.18000, time stamp
> > > > 0x4791a7a6, exception code 0xc0000005, fault offset 0x00043387, process id
> > > > 0xe0c, application start time 0x01ca29ee191d77f5.
> > > > > > System
> > > > > > - Provider
> > > > > > [ Name] Application Error
> > > > > > - EventID 1000
> > > > > > [ Qualifiers] 0
> > > > > > Level 2
> > > > > > Task 100
> > > > > > Keywords 0x80000000000000
> > > > > > - TimeCreated
> > > > > > [ SystemTime] 2009-08-31T03:53:14.000Z
> > > > > > EventRecordID 37903
> > > > > > Channel Application
> > > > > > Computer example.example.org
> > > > > > Security
> > > > > > > > - EventData
> > > > > > OUTLOOK.EXE
> > > > 12.0.6504.5000
> > > > 49e7f47e
> > > > ntdll.dll
> > > > 6.0.6001.18000
> > > > 4791a7a6
> > > > c0000005
> > > > 00043387
> > > > e0c
> > > > 01ca29ee191d77f5
> > > > > > > > --------------------------------------------------------------------------------------------------------> > > > > > > > > > Eric
> > > >
 
B

Ben M. Schorr, MVP

Have you tried starting Outlook with the /cleanviews switch?





"SolutionToProblem" <SolutionToProblem> wrote in

message news:D772653F-12D6-46EC-99CB-0F2913CA9797@microsoft.com...
> I'll be of no help except to say this has been happening to me for over
> one
> or two months now. It get's triggered when a new message comes in. Not
> all
> the messages causes a crash. Of course, once outlook is restarted, the
> messages show up fine. I've tried:
> 1. all the switches to outlook to put it in safe mode, or cleanning the
> reg,
> or cleaning out the rules, or etc.
> 2. created a new pst/ost file
> 3. repaired the pst/ost
> 4. opened and set up outlook in a different profile.
> 5. diabled addins
> 6. install outlook 2003 (I don't remember why)
> 7. disable developer toolbar
> 8. followed some scheme to enable MS Access to capture email (... an email
> just came in without it crashing)
> 9. Fart (I don't reccomed this).

> So, lemme know if I'm missing something. Good luck.. I should try it on a
> seperate computer. That would probably work though.

> "Eric" wrote:
>
> > Of course, my 1st suspicion is, what is the end user doing (call me
> > jaded...)
> > But, happened this morning when I was on the users computer, just by
> > opening
> > outlook after logging in to windows os. It will load most of the time.
> > Seems
> > totally random. They could be typing an email, could have outlook
> > minimized
> > and looking at a web page or pdf document, or could just open outlook
> > like I
> > did this morning. Frustrating and MS is of no help. Can't believe there's
> > no
> > KB on this! I'm leaning toward add-ins. Sure would be helpful if the
> > error
> > message gave me any insight as to what is really going on.
> > > > Eric
>

>
>> "Raul" wrote:
> >
> > > I have the same problem with the Vista operating system.
> > > restoring the system did not help and it will not load in the safe
> > > mode.
> > > An internal ms enterprise error correction program launchs; however,
> > > when
> > > complete outlook will not load.
> >> > Doing nothing special, just turned the unit on and outlook would not
> > > load.
> >> > "Roady [MVP]" wrote:
> >> > > What exactly are they doing when this happens?
> > > > Does it still happen when working in Outlook Safe Mode?
> > > > Start-> type; outlook.exe /safe
> > >> > > > > > >

> > >> >> >> >> >> >> >> > > ---> > >> > > "Eric" <Eric> wrote in message
> > > > news:194B2046-A12C-4A71-8799-421C19F13F2C@microsoft.com...
> > > > > Anyone seen this issue? Starting happening on a regular basis to at
> > > > > least
> > > > > 3
> > > > > of our users. Outlook 2007 on Vista Business 32 bit. Using Exchange
> > > > > 2007
> > > > > on a
> > > > > Windows 2003 server. Nothing of note in the logs on the Xchange
> > > > > server,
> > > > > edge
> > > > > server, etc...I have personally seen it happen when Outlook had
> > > > > been
> > > > > launched
> > > > > for a while and user was doing nothing on the machine at the time.
> > > > > Tried disabling addins, microsoft office diagnostics, archiving
> > > > > email to
> > > > > psts to decrease ost files size:
> > > >> > > > Faulting application OUTLOOK.EXE, version 12.0.6504.5000, time
> > > > > stamp
> > > > > 0x49e7f47e, faulting module ntdll.dll, version 6.0.6001.18000, time
> > > > > stamp
> > > > > 0x4791a7a6, exception code 0xc0000005, fault offset 0x00043387,
> > > > > process id
> > > > > 0xe0c, application start time 0x01ca29ee191d77f5.
> > > >> > > > System
> > > >> > > > - Provider
> > > >> > > > [ Name] Application Error
> > > >> > > > - EventID 1000
> > > >> > > > [ Qualifiers] 0
> > > >> > > > Level 2
> > > >> > > > Task 100
> > > >> > > > Keywords 0x80000000000000
> > > >> > > > - TimeCreated
> > > >> > > > [ SystemTime] 2009-08-31T03:53:14.000Z
> > > >> > > > EventRecordID 37903
> > > >> > > > Channel Application
> > > >> > > > Computer example.example.org
> > > >> > > > Security
> > > >> > >> > > > - EventData
> > > >> > > > OUTLOOK.EXE
> > > > > 12.0.6504.5000
> > > > > 49e7f47e
> > > > > ntdll.dll
> > > > > 6.0.6001.18000
> > > > > 4791a7a6
> > > > > c0000005
> > > > > 00043387
> > > > > e0c
> > > > > 01ca29ee191d77f5
> > > >> > >> > > > --------------------------------------------------------------------------------------------------------> > > >> > > > > > > > > Eric
> > >> > >
 
E

Eric

Tried the /cleanprofile switch to clean up reg keys. No dice.

Have you had success with that switch? What does it really remove (other

than corrupt views) I was afraid to try it because the person has so many

views set up. Does it remove rules/colors of recipient email/ or just the way

things are sorted? I guess it's hard to get clarification on what exactly it

removes...

Thanks!

Eric

"" wrote:


> Have you tried starting Outlook with the /cleanviews switch?

> >
>

>
> >

> "SolutionToProblem" <SolutionToProblem> wrote in
> message news:D772653F-12D6-46EC-99CB-0F2913CA9797@microsoft.com...
> > I'll be of no help except to say this has been happening to me for over
> > one
> > or two months now. It get's triggered when a new message comes in. Not
> > all
> > the messages causes a crash. Of course, once outlook is restarted, the
> > messages show up fine. I've tried:
> > 1. all the switches to outlook to put it in safe mode, or cleanning the
> > reg,
> > or cleaning out the rules, or etc.
> > 2. created a new pst/ost file
> > 3. repaired the pst/ost
> > 4. opened and set up outlook in a different profile.
> > 5. diabled addins
> > 6. install outlook 2003 (I don't remember why)
> > 7. disable developer toolbar
> > 8. followed some scheme to enable MS Access to capture email (... an email
> > just came in without it crashing)
> > 9. Fart (I don't reccomed this).
> > So, lemme know if I'm missing something. Good luck.. I should try it on a
> > seperate computer. That would probably work though.
> > "Eric" wrote:
> >
> >> Of course, my 1st suspicion is, what is the end user doing (call me
> >> jaded...)
> >> But, happened this morning when I was on the users computer, just by
> >> opening
> >> outlook after logging in to windows os. It will load most of the time.
> >> Seems
> >> totally random. They could be typing an email, could have outlook
> >> minimized
> >> and looking at a web page or pdf document, or could just open outlook
> >> like I
> >> did this morning. Frustrating and MS is of no help. Can't believe there's
> >> no
> >> KB on this! I'm leaning toward add-ins. Sure would be helpful if the
> >> error
> >> message gave me any insight as to what is really going on.
> >> > >> Eric
> >
> >
> >> "Raul" wrote:
> >
> >> > I have the same problem with the Vista operating system.
> >> > restoring the system did not help and it will not load in the safe
> >> > mode.
> >> > An internal ms enterprise error correction program launchs; however,
> >> > when
> >> > complete outlook will not load.
> >> >> > Doing nothing special, just turned the unit on and outlook would not
> >> > load.
> >> >> > "Roady [MVP]" wrote:
> >> >> > > What exactly are they doing when this happens?
> >> > > Does it still happen when working in Outlook Safe Mode?
> >> > > Start-> type; outlook.exe /safe
> >> > >> > > > >> > >

> >> > >> > >> > >> > >> > >> > >> > >> > > ---> >> > >> > > "Eric" <Eric> wrote in message
> >> > > news:194B2046-A12C-4A71-8799-421C19F13F2C@microsoft.com...
> >> > > > Anyone seen this issue? Starting happening on a regular basis to at
> >> > > > least
> >> > > > 3
> >> > > > of our users. Outlook 2007 on Vista Business 32 bit. Using Exchange
> >> > > > 2007
> >> > > > on a
> >> > > > Windows 2003 server. Nothing of note in the logs on the Xchange
> >> > > > server,
> >> > > > edge
> >> > > > server, etc...I have personally seen it happen when Outlook had
> >> > > > been
> >> > > > launched
> >> > > > for a while and user was doing nothing on the machine at the time.
> >> > > > Tried disabling addins, microsoft office diagnostics, archiving
> >> > > > email to
> >> > > > psts to decrease ost files size:
> >> > > >> > > > Faulting application OUTLOOK.EXE, version 12.0.6504.5000, time
> >> > > > stamp
> >> > > > 0x49e7f47e, faulting module ntdll.dll, version 6.0.6001.18000, time
> >> > > > stamp
> >> > > > 0x4791a7a6, exception code 0xc0000005, fault offset 0x00043387,
> >> > > > process id
> >> > > > 0xe0c, application start time 0x01ca29ee191d77f5.
> >> > > >> > > > System
> >> > > >> > > > - Provider
> >> > > >> > > > [ Name] Application Error
> >> > > >> > > > - EventID 1000
> >> > > >> > > > [ Qualifiers] 0
> >> > > >> > > > Level 2
> >> > > >> > > > Task 100
> >> > > >> > > > Keywords 0x80000000000000
> >> > > >> > > > - TimeCreated
> >> > > >> > > > [ SystemTime] 2009-08-31T03:53:14.000Z
> >> > > >> > > > EventRecordID 37903
> >> > > >> > > > Channel Application
> >> > > >> > > > Computer example.example.org
> >> > > >> > > > Security
> >> > > >> > > >> > > > - EventData
> >> > > >> > > > OUTLOOK.EXE
> >> > > > 12.0.6504.5000
> >> > > > 49e7f47e
> >> > > > ntdll.dll
> >> > > > 6.0.6001.18000
> >> > > > 4791a7a6
> >> > > > c0000005
> >> > > > 00043387
> >> > > > e0c
> >> > > > 01ca29ee191d77f5
> >> > > >> > > >> > > > --------------------------------------------------------------------------------------------------------> >> > > >> > > > > >> > > > Eric
> >> > >> > >
 
R

Roady [MVP]

It will indeed remove all those things and reset the views back to default.

By rules you mean Automatic Formatting Rules, right?

Message rules set up via Tools-> Rules and Alerts will stay.

---
"Eric" <Eric> wrote in message

news:2668717F-AC71-46D0-9974-3DEBAA45FD4A@microsoft.com...
> Tried the /cleanprofile switch to clean up reg keys. No dice.

> Have you had success with that switch? What does it really remove (other
> than corrupt views) I was afraid to try it because the person has so many
> views set up. Does it remove rules/colors of recipient email/ or just the
> way
> things are sorted? I guess it's hard to get clarification on what exactly
> it
> removes...

> Thanks!
> > Eric

> "" wrote:
>
> > Have you tried starting Outlook with the /cleanviews switch?
>

>> > >
> >

>

>
>>
> > > >

>

>> "SolutionToProblem" <SolutionToProblem> wrote
> > in
> > message news:D772653F-12D6-46EC-99CB-0F2913CA9797@microsoft.com...
> > > I'll be of no help except to say this has been happening to me for
> > > over
> > > one
> > > or two months now. It get's triggered when a new message comes in.
> > > Not
> > > all
> > > the messages causes a crash. Of course, once outlook is restarted, the
> > > messages show up fine. I've tried:
> > > 1. all the switches to outlook to put it in safe mode, or cleanning the
> > > reg,
> > > or cleaning out the rules, or etc.
> > > 2. created a new pst/ost file
> > > 3. repaired the pst/ost
> > > 4. opened and set up outlook in a different profile.
> > > 5. diabled addins
> > > 6. install outlook 2003 (I don't remember why)
> > > 7. disable developer toolbar
> > > 8. followed some scheme to enable MS Access to capture email (... an
> > > email
> > > just came in without it crashing)
> > > 9. Fart (I don't reccomed this).
> >> > So, lemme know if I'm missing something. Good luck.. I should try it
> > > on a
> > > seperate computer. That would probably work though.
> >> > "Eric" wrote:
> >> >> Of course, my 1st suspicion is, what is the end user doing (call me
> > >> jaded...)
> > >> But, happened this morning when I was on the users computer, just by
> > >> opening
> > >> outlook after logging in to windows os. It will load most of the time.
> > >> Seems
> > >> totally random. They could be typing an email, could have outlook
> > >> minimized
> > >> and looking at a web page or pdf document, or could just open outlook
> > >> like I
> > >> did this morning. Frustrating and MS is of no help. Can't believe
> > >> there's
> > >> no
> > >> KB on this! I'm leaning toward add-ins. Sure would be helpful if the
> > >> error
> > >> message gave me any insight as to what is really going on.
> > >> > > >> Eric
> > >
>> >
>> >> "Raul" wrote:
> > >
>> >> > I have the same problem with the Vista operating system.
> > >> > restoring the system did not help and it will not load in the safe
> > >> > mode.
> > >> > An internal ms enterprise error correction program launchs; however,
> > >> > when
> > >> > complete outlook will not load.
> > >>> >> > Doing nothing special, just turned the unit on and outlook would not
> > >> > load.
> > >>> >> > "Roady [MVP]" wrote:
> > >>> >> > > What exactly are they doing when this happens?
> > >> > > Does it still happen when working in Outlook Safe Mode?
> > >> > > Start-> type; outlook.exe /safe
> > >> >> >> > > > > >> > >

> > >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> > > ---> > >> >> >> > > "Eric" <Eric> wrote in message
> > >> > > news:194B2046-A12C-4A71-8799-421C19F13F2C@microsoft.com...
> > >> > > > Anyone seen this issue? Starting happening on a regular basis to
> > >> > > > at
> > >> > > > least
> > >> > > > 3
> > >> > > > of our users. Outlook 2007 on Vista Business 32 bit. Using
> > >> > > > Exchange
> > >> > > > 2007
> > >> > > > on a
> > >> > > > Windows 2003 server. Nothing of note in the logs on the Xchange
> > >> > > > server,
> > >> > > > edge
> > >> > > > server, etc...I have personally seen it happen when Outlook had
> > >> > > > been
> > >> > > > launched
> > >> > > > for a while and user was doing nothing on the machine at the
> > >> > > > time.
> > >> > > > Tried disabling addins, microsoft office diagnostics, archiving
> > >> > > > email to
> > >> > > > psts to decrease ost files size:
> > >> > >> >> > > > Faulting application OUTLOOK.EXE, version 12.0.6504.5000, time
> > >> > > > stamp
> > >> > > > 0x49e7f47e, faulting module ntdll.dll, version 6.0.6001.18000,
> > >> > > > time
> > >> > > > stamp
> > >> > > > 0x4791a7a6, exception code 0xc0000005, fault offset 0x00043387,
> > >> > > > process id
> > >> > > > 0xe0c, application start time 0x01ca29ee191d77f5.
> > >> > >> >> > > > System
> > >> > >> >> > > > - Provider
> > >> > >> >> > > > [ Name] Application Error
> > >> > >> >> > > > - EventID 1000
> > >> > >> >> > > > [ Qualifiers] 0
> > >> > >> >> > > > Level 2
> > >> > >> >> > > > Task 100
> > >> > >> >> > > > Keywords 0x80000000000000
> > >> > >> >> > > > - TimeCreated
> > >> > >> >> > > > [ SystemTime] 2009-08-31T03:53:14.000Z
> > >> > >> >> > > > EventRecordID 37903
> > >> > >> >> > > > Channel Application
> > >> > >> >> > > > Computer example.example.org
> > >> > >> >> > > > Security
> > >> > >> >> > >> >> > > > - EventData
> > >> > >> >> > > > OUTLOOK.EXE
> > >> > > > 12.0.6504.5000
> > >> > > > 49e7f47e
> > >> > > > ntdll.dll
> > >> > > > 6.0.6001.18000
> > >> > > > 4791a7a6
> > >> > > > c0000005
> > >> > > > 00043387
> > >> > > > e0c
> > >> > > > 01ca29ee191d77f5
> > >> > >> >> > >> >> > > > --------------------------------------------------------------------------------------------------------> > >> > >> >> > > > > > >> > > > Eric
> > >> >> >> > >
 
T

Teodoro

Can I join the "happy" company ?

It's been since a blue screen (Windows 7, 64bit) caused by a faulting device

driver (it seems so to me), that is since one week that Outlook 2007

Enteprise Edition doesn't work anymore. After the blues screen I needed to

chkdsk /F (it took two hours !), but then the disk is clean.

Outlook 2007 starts then it stops without any (any !) knowledgeable message

(... it stopped working.

I uninstalled and re-installed the program twice.

I tried all the suggestions given in this thread.

The Microsoft Office Diagnostic says nothing interesting (everything looks

OK).

I discovered a file (created during the crash) that contains (among others)

the following messages:

Sig[0].Name=Application Name

Sig[0].Value=OUTLOOK.EXE

Sig[1].Name=Application Version

Sig[1].Value=12.0.6212.1000

Sig[2].Name=Application Timestamp

Sig[2].Value=46e03e45

Sig[3].Name=Fault Module Name

Sig[3].Value=ntdll.dll

Sig[4].Name=Fault Module Version

Sig[4].Value=6.1.7600.16385

Sig[5].Name=Fault Module Timestamp

Sig[5].Value=4a5bdb3b

Sig[6].Name=Exception Code

Sig[6].Value=c0000005

Sig[7].Name=Exception Offset

Sig[7].Value=0003c699

How can I recover from that very UNPLEASANT situation ?

Thanks

Teodoro

"Roady [MVP]" wrote:


> It will indeed remove all those things and reset the views back to default.
> By rules you mean Automatic Formatting Rules, right?
> Message rules set up via Tools-> Rules and Alerts will stay.

> >

> ---
> "Eric" <Eric> wrote in message
> news:2668717F-AC71-46D0-9974-3DEBAA45FD4A@microsoft.com...
> > Tried the /cleanprofile switch to clean up reg keys. No dice.
> > Have you had success with that switch? What does it really remove (other
> > than corrupt views) I was afraid to try it because the person has so many
> > views set up. Does it remove rules/colors of recipient email/ or just the
> > way
> > things are sorted? I guess it's hard to get clarification on what exactly
> > it
> > removes...
> > Thanks!
> > > > Eric
> > "" wrote:
> >
> >> Have you tried starting Outlook with the /cleanviews switch?
> >
> >> > >>
> >>

> >
> >
> >>
> >> > >>

> >
> >> "SolutionToProblem" <SolutionToProblem> wrote
> >> in
> >> message news:D772653F-12D6-46EC-99CB-0F2913CA9797@microsoft.com...
> >> > I'll be of no help except to say this has been happening to me for
> >> > over
> >> > one
> >> > or two months now. It get's triggered when a new message comes in.
> >> > Not
> >> > all
> >> > the messages causes a crash. Of course, once outlook is restarted, the
> >> > messages show up fine. I've tried:
> >> > 1. all the switches to outlook to put it in safe mode, or cleanning the
> >> > reg,
> >> > or cleaning out the rules, or etc.
> >> > 2. created a new pst/ost file
> >> > 3. repaired the pst/ost
> >> > 4. opened and set up outlook in a different profile.
> >> > 5. diabled addins
> >> > 6. install outlook 2003 (I don't remember why)
> >> > 7. disable developer toolbar
> >> > 8. followed some scheme to enable MS Access to capture email (... an
> >> > email
> >> > just came in without it crashing)
> >> > 9. Fart (I don't reccomed this).
> >> >> > So, lemme know if I'm missing something. Good luck.. I should try it
> >> > on a
> >> > seperate computer. That would probably work though.
> >> >> > "Eric" wrote:
> >> >> >> Of course, my 1st suspicion is, what is the end user doing (call me
> >> >> jaded...)
> >> >> But, happened this morning when I was on the users computer, just by
> >> >> opening
> >> >> outlook after logging in to windows os. It will load most of the time.
> >> >> Seems
> >> >> totally random. They could be typing an email, could have outlook
> >> >> minimized
> >> >> and looking at a web page or pdf document, or could just open outlook
> >> >> like I
> >> >> did this morning. Frustrating and MS is of no help. Can't believe
> >> >> there's
> >> >> no
> >> >> KB on this! I'm leaning toward add-ins. Sure would be helpful if the
> >> >> error
> >> >> message gave me any insight as to what is really going on.
> >> >> > >> >> Eric
> >> >
> >> >
> >> >> "Raul" wrote:
> >> >
> >> >> > I have the same problem with the Vista operating system.
> >> >> > restoring the system did not help and it will not load in the safe
> >> >> > mode.
> >> >> > An internal ms enterprise error correction program launchs; however,
> >> >> > when
> >> >> > complete outlook will not load.
> >> >> >> >> > Doing nothing special, just turned the unit on and outlook would not
> >> >> > load.
> >> >> >> >> > "Roady [MVP]" wrote:
> >> >> >> >> > > What exactly are they doing when this happens?
> >> >> > > Does it still happen when working in Outlook Safe Mode?
> >> >> > > Start-> type; outlook.exe /safe
> >> >> > >> >> > > > >> >> > >

> >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > > ---> >> >> > >> >> > > "Eric" <Eric> wrote in message
> >> >> > > news:194B2046-A12C-4A71-8799-421C19F13F2C@microsoft.com...
> >> >> > > > Anyone seen this issue? Starting happening on a regular basis to
> >> >> > > > at
> >> >> > > > least
> >> >> > > > 3
> >> >> > > > of our users. Outlook 2007 on Vista Business 32 bit. Using
> >> >> > > > Exchange
> >> >> > > > 2007
> >> >> > > > on a
> >> >> > > > Windows 2003 server. Nothing of note in the logs on the Xchange
> >> >> > > > server,
> >> >> > > > edge
> >> >> > > > server, etc...I have personally seen it happen when Outlook had
> >> >> > > > been
> >> >> > > > launched
> >> >> > > > for a while and user was doing nothing on the machine at the
> >> >> > > > time.
> >> >> > > > Tried disabling addins, microsoft office diagnostics, archiving
> >> >> > > > email to
> >> >> > > > psts to decrease ost files size:
> >> >> > > >> >> > > > Faulting application OUTLOOK.EXE, version 12.0.6504.5000, time
> >> >> > > > stamp
> >> >> > > > 0x49e7f47e, faulting module ntdll.dll, version 6.0.6001.18000,
> >> >> > > > time
> >> >> > > > stamp
> >> >> > > > 0x4791a7a6, exception code 0xc0000005, fault offset 0x00043387,
> >> >> > > > process id
> >> >> > > > 0xe0c, application start time 0x01ca29ee191d77f5.
> >> >> > > >> >> > > > System
> >> >> > > >> >> > > > - Provider
> >> >> > > >> >> > > > [ Name] Application Error
> >> >> > > >> >> > > > - EventID 1000
> >> >> > > >> >> > > > [ Qualifiers] 0
> >> >> > > >> >> > > > Level 2
> >> >> > > >> >> > > > Task 100
> >> >> > > >> >> > > > Keywords 0x80000000000000
> >> >> > > >> >> > > > - TimeCreated
> >> >> > > >> >> > > > [ SystemTime] 2009-08-31T03:53:14.000Z
> >> >> > > >> >> > > > EventRecordID 37903
> >> >> > > >> >> > > > Channel Application
> >> >> > > >> >> > > > Computer example.example.org
> >> >> > > >> >> > > > Security
> >> >> > > >> >> > > >> >> > > > - EventData
> >> >> > > >> >> > > > OUTLOOK.EXE
> >> >> > > > 12.0.6504.5000
> >> >> > > > 49e7f47e
> >> >> > > > ntdll.dll
> >> >> > > > 6.0.6001.18000
> >> >> > > > 4791a7a6
> >> >> > > > c0000005
> >> >> > > > 00043387
> >> >> > > > e0c
> >> >> > > > 01ca29ee191d77f5
> >> >> > > >> >> > > >> >> > > > --------------------------------------------------------------------------------------------------------> >> >> > > >> >> > > > > >> >> > > > Eric
> >> >> > >> >> > >

>
 
N

Nix,

Can I join In I have exactly the same problem

Uninstalled Office outlook connector antivirusl etc etc and resinstalled all

from scratch

All but OS. which is a little impractical.

on the Date it stopped working also took an update for AVG

this also installed Microsoft Visual C++ 2005 Redistributable...

Nothing else changed on that date.

I cant run outlook in safe mode unsafe mode have tried clean view

cleanprofile.

I dont even care about my data its all on live mail.

I would just like to run outlook as my editor.

Any help would be good.

"Teodoro" wrote:


> Can I join the "happy" company ?
> It's been since a blue screen (Windows 7, 64bit) caused by a faulting device
> driver (it seems so to me), that is since one week that Outlook 2007
> Enteprise Edition doesn't work anymore. After the blues screen I needed to
> chkdsk /F (it took two hours !), but then the disk is clean.
> Outlook 2007 starts then it stops without any (any !) knowledgeable message
> (... it stopped working.
> I uninstalled and re-installed the program twice.
> I tried all the suggestions given in this thread.
> The Microsoft Office Diagnostic says nothing interesting (everything looks
> OK).
> I discovered a file (created during the crash) that contains (among others)
> the following messages:
> Sig[0].Name=Application Name
> Sig[0].Value=OUTLOOK.EXE
> Sig[1].Name=Application Version
> Sig[1].Value=12.0.6212.1000
> Sig[2].Name=Application Timestamp
> Sig[2].Value=46e03e45
> Sig[3].Name=Fault Module Name
> Sig[3].Value=ntdll.dll
> Sig[4].Name=Fault Module Version
> Sig[4].Value=6.1.7600.16385
> Sig[5].Name=Fault Module Timestamp
> Sig[5].Value=4a5bdb3b
> Sig[6].Name=Exception Code
> Sig[6].Value=c0000005
> Sig[7].Name=Exception Offset
> Sig[7].Value=0003c699
> How can I recover from that very UNPLEASANT situation ?
> Thanks
> > Teodoro

> "Roady [MVP]" wrote:
>
> > It will indeed remove all those things and reset the views back to default.
> > By rules you mean Automatic Formatting Rules, right?
> > Message rules set up via Tools-> Rules and Alerts will stay.
> > > >

> > ---> > "Eric" <Eric> wrote in message
> > news:2668717F-AC71-46D0-9974-3DEBAA45FD4A@microsoft.com...
> > > Tried the /cleanprofile switch to clean up reg keys. No dice.
> > > > Have you had success with that switch? What does it really remove (other
> > > than corrupt views) I was afraid to try it because the person has so many
> > > views set up. Does it remove rules/colors of recipient email/ or just the
> > > way
> > > things are sorted? I guess it's hard to get clarification on what exactly
> > > it
> > > removes...
> > > > Thanks!
> > > > > > Eric
> > > > > "" wrote:
> > > >> Have you tried starting Outlook with the /cleanviews switch?
> > >
> > >> > > >>
> > >>

> > >
> > >
> > >>
> > >> > > >>

> > >
> > >> "SolutionToProblem" <SolutionToProblem> wrote
> > >> in
> > >> message news:D772653F-12D6-46EC-99CB-0F2913CA9797@microsoft.com...
> > >> > I'll be of no help except to say this has been happening to me for
> > >> > over
> > >> > one
> > >> > or two months now. It get's triggered when a new message comes in.
> > >> > Not
> > >> > all
> > >> > the messages causes a crash. Of course, once outlook is restarted, the
> > >> > messages show up fine. I've tried:
> > >> > 1. all the switches to outlook to put it in safe mode, or cleanning the
> > >> > reg,
> > >> > or cleaning out the rules, or etc.
> > >> > 2. created a new pst/ost file
> > >> > 3. repaired the pst/ost
> > >> > 4. opened and set up outlook in a different profile.
> > >> > 5. diabled addins
> > >> > 6. install outlook 2003 (I don't remember why)
> > >> > 7. disable developer toolbar
> > >> > 8. followed some scheme to enable MS Access to capture email (... an
> > >> > email
> > >> > just came in without it crashing)
> > >> > 9. Fart (I don't reccomed this).
> > >> > >> > So, lemme know if I'm missing something. Good luck.. I should try it
> > >> > on a
> > >> > seperate computer. That would probably work though.
> > >> > >> > "Eric" wrote:
> > >> > >> >> Of course, my 1st suspicion is, what is the end user doing (call me
> > >> >> jaded...)
> > >> >> But, happened this morning when I was on the users computer, just by
> > >> >> opening
> > >> >> outlook after logging in to windows os. It will load most of the time.
> > >> >> Seems
> > >> >> totally random. They could be typing an email, could have outlook
> > >> >> minimized
> > >> >> and looking at a web page or pdf document, or could just open outlook
> > >> >> like I
> > >> >> did this morning. Frustrating and MS is of no help. Can't believe
> > >> >> there's
> > >> >> no
> > >> >> KB on this! I'm leaning toward add-ins. Sure would be helpful if the
> > >> >> error
> > >> >> message gave me any insight as to what is really going on.
> > >> >> > > >> >> Eric
> > >> >
> > >> >
> > >> >> "Raul" wrote:
> > >> >
> > >> >> > I have the same problem with the Vista operating system.
> > >> >> > restoring the system did not help and it will not load in the safe
> > >> >> > mode.
> > >> >> > An internal ms enterprise error correction program launchs; however,
> > >> >> > when
> > >> >> > complete outlook will not load.
> > >> >> > >> >> > Doing nothing special, just turned the unit on and outlook would not
> > >> >> > load.
> > >> >> > >> >> > "Roady [MVP]" wrote:
> > >> >> > >> >> > > What exactly are they doing when this happens?
> > >> >> > > Does it still happen when working in Outlook Safe Mode?
> > >> >> > > Start-> type; outlook.exe /safe
> > >> >> > > >> >> > > > > >> >> > >

> > >> >> > > >> >> > > >> >> > > >> >> > > >> >> > > >> >> > > >> >> > > >> >> > > ---> > >> >> > > >> >> > > "Eric" <Eric> wrote in message
> > >> >> > > news:194B2046-A12C-4A71-8799-421C19F13F2C@microsoft.com...
> > >> >> > > > Anyone seen this issue? Starting happening on a regular basis to
> > >> >> > > > at
> > >> >> > > > least
> > >> >> > > > 3
> > >> >> > > > of our users. Outlook 2007 on Vista Business 32 bit. Using
> > >> >> > > > Exchange
> > >> >> > > > 2007
> > >> >> > > > on a
> > >> >> > > > Windows 2003 server. Nothing of note in the logs on the Xchange
> > >> >> > > > server,
> > >> >> > > > edge
> > >> >> > > > server, etc...I have personally seen it happen when Outlook had
> > >> >> > > > been
> > >> >> > > > launched
> > >> >> > > > for a while and user was doing nothing on the machine at the
> > >> >> > > > time.
> > >> >> > > > Tried disabling addins, microsoft office diagnostics, archiving
> > >> >> > > > email to
> > >> >> > > > psts to decrease ost files size:
> > >> >> > > > >> >> > > > Faulting application OUTLOOK.EXE, version 12.0.6504.5000, time
> > >> >> > > > stamp
> > >> >> > > > 0x49e7f47e, faulting module ntdll.dll, version 6.0.6001.18000,
> > >> >> > > > time
> > >> >> > > > stamp
> > >> >> > > > 0x4791a7a6, exception code 0xc0000005, fault offset 0x00043387,
> > >> >> > > > process id
> > >> >> > > > 0xe0c, application start time 0x01ca29ee191d77f5.
> > >> >> > > > >> >> > > > System
> > >> >> > > > >> >> > > > - Provider
> > >> >> > > > >> >> > > > [ Name] Application Error
> > >> >> > > > >> >> > > > - EventID 1000
> > >> >> > > > >> >> > > > [ Qualifiers] 0
> > >> >> > > > >> >> > > > Level 2
> > >> >> > > > >> >> > > > Task 100
> > >> >> > > > >> >> > > > Keywords 0x80000000000000
> > >> >> > > > >> >> > > > - TimeCreated
> > >> >> > > > >> >> > > > [ SystemTime] 2009-08-31T03:53:14.000Z
> > >> >> > > > >> >> > > > EventRecordID 37903
> > >> >> > > > >> >> > > > Channel Application
> > >> >> > > > >> >> > > > Computer example.example.org
> > >> >> > > > >> >> > > > Security
> > >> >> > > > >> >> > > > >> >> > > > - EventData
> > >> >> > > > >> >> > > > OUTLOOK.EXE
> > >> >> > > > 12.0.6504.5000
> > >> >> > > > 49e7f47e
> > >> >> > > > ntdll.dll
> > >> >> > > > 6.0.6001.18000
> > >> >> > > > 4791a7a6
> > >> >> > > > c0000005
> > >> >> > > > 00043387
> > >> >> > > > e0c
> > >> >> > > > 01ca29ee191d77f5
> > >> >> > > > >> >> > > > >> >> > > > --------------------------------------------------------------------------------------------------------> > >> >> > > > >> >> > > > > > >> >> > > > Eric
> > >> >> > > >> >> > >

> >
 
D

Dennis C. in Virginia Beach, VA

"Eric" wrote:


> Anyone seen this issue? Starting happening on a regular basis to at least 3
> of our users. Outlook 2007 on Vista Business 32 bit. Using Exchange 2007 on a
> Windows 2003 server. Nothing of note in the logs on the Xchange server, edge
> server, etc...I have personally seen it happen when Outlook had been launched
> for a while and user was doing nothing on the machine at the time.
> Tried disabling addins, microsoft office diagnostics, archiving email to
> psts to decrease ost files size:

> Faulting application OUTLOOK.EXE, version 12.0.6504.5000, time stamp
> 0x49e7f47e, faulting module ntdll.dll, version 6.0.6001.18000, time stamp
> 0x4791a7a6, exception code 0xc0000005, fault offset 0x00043387, process id
> 0xe0c, application start time 0x01ca29ee191d77f5.
>


I have a similar end user with Outlook 2003 on Exchange 2003, and her issue

seems to have begun with a "hungapp" error popping up ~OR~ Outlook

spontaneously closing itself due to an error. Actually, she described a

variety of symptoms (about three) and I observed two of these myself and one

additional symptom.

Her symptoms:

1. Outlook refuses to Maximize from the Taskbar. Clicking it just causes a

flicker of the Minimized Outlook tile on the Taskbar and no window opens

(Restores).

2. Outlook spontaneously closes with one or more error messages:

"hungapp"

The symptom I saw was:

1. Outlook Minimized on the Taskbar and all right-click options (Restore,

Minimize, Maximize, Close) were greyed out and unclickable.

What has been tried:

1. New e-mail profile.

2. SCANPST on 10 GB personal folder (~20 GB is max.)

3. "outlook /cleanprofile"

4. New WinXP desktop profile

5. Help > Detect and Repair...

6. Remove Office 2003 Professional and reinstall

7. "outlook /safe"

No improvement in any of the above attempts. The error message seems to be

varying a bit from "hungapp" or "outlook.exe" and "ModName: outlib.dll", but

the symptom observed by the end user seems fairly consistent.

Outlook worked fine from another end user WinXP desktop profile on the same

computer, so this has to be a DLL, Registry or Service issue.

~
 
B

Bruce

I've been fighting the same problem for about a month. I've tried disabling

all add ins, uninstalling all add ins (including the live office connector)

Repairing/reinstalling outlook, repairing the pst files, using the

/cleanclientrules /cleanfinders /cleanfreebusy /cleanprofile /cleanrules

/cleanviews and of course /safe Nothing seems to work. I still get the

error several times a day seemingly at random. I may be using outlook

directly or it may be in the backgraound. Sometimes its recursive. I have

noticed that I get it most often when I receive a meeting request (Crashes on

open) or when a reminder is displayed.

I'm running Office Enterprise 2007, Windows 7, McAfee AntiVirus Plus. I'm

current on maintenance and updates.

This one has me puzzled and I'd appreciate any help.

"Eric" wrote:


> Anyone seen this issue? Starting happening on a regular basis to at least 3
> of our users. Outlook 2007 on Vista Business 32 bit. Using Exchange 2007 on a
> Windows 2003 server. Nothing of note in the logs on the Xchange server, edge
> server, etc...I have personally seen it happen when Outlook had been launched
> for a while and user was doing nothing on the machine at the time.
> Tried disabling addins, microsoft office diagnostics, archiving email to
> psts to decrease ost files size:

> Faulting application OUTLOOK.EXE, version 12.0.6504.5000, time stamp
> 0x49e7f47e, faulting module ntdll.dll, version 6.0.6001.18000, time stamp
> 0x4791a7a6, exception code 0xc0000005, fault offset 0x00043387, process id
> 0xe0c, application start time 0x01ca29ee191d77f5.

> System

> - Provider

> [ Name] Application Error

> - EventID 1000

> [ Qualifiers] 0

> Level 2

> Task 100

> Keywords 0x80000000000000

> - TimeCreated

> [ SystemTime] 2009-08-31T03:53:14.000Z

> EventRecordID 37903

> Channel Application

> Computer example.example.org

> Security

> - EventData

> OUTLOOK.EXE
> 12.0.6504.5000
> 49e7f47e
> ntdll.dll
> 6.0.6001.18000
> 4791a7a6
> c0000005
> 00043387
> e0c
> 01ca29ee191d77f5

> --------------------------------------------------------------------------> > Eric
 

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