How to create an email template that generates a text email

  • Thread starter Tmarsh
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Tmarsh

i would like to create an email template which:

1. Allows users to type free text into a Summary (Summary* ! 8!:)

and Description (Description* !240000007!:) field

2. When the user sends the email the message is fomated in a specific text

format that the TO address will receive: i.e.

#

# Email to Remedy

#

Schema: HPD:HelpDesk

Server: remedy.demo.net

Login: demo

Password: demo

Action: Submit

Format: Short

Source* !260000128!: Email

Group+ !240000006!: Group Name

Requestor Login !240000005!: demo

Name*+ !240000001!: demo

Region !200000012!: demo

Site !200000007!: demo

Submitted by !260100001!: demo

Urgency !240000009!: Low

Summary* ! 8!: "text from the email form"

CaseType* !260000130!: Incident

Description* !240000007!: "text from the email form"

Status* ! 7!: New

Category* !200000003!: Demo

Type* !200000004!: Demo Type

Item* !200000005!: Error

Priority* !260000126!: Low
 
S

Sue Mosher [MVP]

Do you mean that you want to use a published custom form as a data-entry

form and have it generate a plain text message using the standard message

form? If so, take a look at the code sample at

http://www.outlookcode.com/codedetail.aspx?id=780, which demonstrates how to

create one message from the information on another, transferring all

recipients and attachments. For your scenario, you would extend it by

building the string for the Item.Body property from the data in custom

fields. See http://www.outlookcode.com/article.aspx?ID=38 for a primer on

the syntax for working with Outlook properties.

Sue Mosher

"Tmarsh" <Tmarsh> wrote in message

news:3B3EEF71-F1D2-4A95-AA0F-52F51F91F00A@microsoft.com...
> i would like to create an email template which:
> 1. Allows users to type free text into a Summary (Summary* ! 8!:)
> and Description (Description* !240000007!:) field
> 2. When the user sends the email the message is fomated in a specific
> text
> format that the TO address will receive: i.e.
> #
> # Email to Remedy
> #
> Schema: HPD:HelpDesk
> Server: remedy.demo.net
> Login: demo
> Password: demo
> Action: Submit
> Format: Short
> Source* !260000128!: Email
> Group+ !240000006!: Group Name
> Requestor Login !240000005!: demo
> Name*+ !240000001!: demo
> Region !200000012!: demo
> Site !200000007!: demo
> Submitted by !260100001!: demo
> Urgency !240000009!: Low
> Summary* ! 8!: "text from the email form"
> CaseType* !260000130!: Incident
> Description* !240000007!: "text from the email form"
> Status* ! 7!: New
> Category* !200000003!: Demo
> Type* !200000004!: Demo Type
> Item* !200000005!: Error
> Priority* !260000126!: Low
 
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