The Bane of My Existance

  • Thread starter Jeff Mort
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J

Jeff Mort

I created an HTML signature block for all our Firm's users, linking to our
Firm's logo on our external web server. For most people it works fine, then
there are others ...

Unfortunately (and as Murphy's Law would predict), one of them is the Firm's
Managing Partner. His issue is when he opens an email with the signature
block in it, the image shows up "fuzzy" on his screen, yet when he "forwards"
the email, the image in the forward is crystal clear.

Second, when sent internally, some emails come in with a red "X" instead of
the logo, yet others come in perfectly. One user today may have her emails
show up with the "X" today, yet tomorrow the logo will appear with no
problems.

This problem has been the bane of my existance since my Firm's Directors
decided the Firm's logo MUST be in the signatures.

I would be able to sleep at night if someone could help me resolve these
issues, otherwise I'm going to end up a complete basket case until it can be
resolved.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
On the red x, it could be their securetemp folder.
http://www.slipstick.com/problems/redx.asp

What version of Outlook? When you say its crystal clear on a forward, is
that as soon as he hits forward or after he sends it?

"Jeff Mort" <JeffMort> wrote in message
news:9ABB25AD-1059-449E-AC67-FE94330FDACE@microsoft.com...
> I created an HTML signature block for all our Firm's users, linking to our
> Firm's logo on our external web server. For most people it works fine,
> then
> there are others ...
>
> Unfortunately (and as Murphy's Law would predict), one of them is the
> Firm's
> Managing Partner. His issue is when he opens an email with the signature
> block in it, the image shows up "fuzzy" on his screen, yet when he
> "forwards"
> the email, the image in the forward is crystal clear.
>
> Second, when sent internally, some emails come in with a red "X" instead
> of
> the logo, yet others come in perfectly. One user today may have her
> emails
> show up with the "X" today, yet tomorrow the logo will appear with no
> problems.
>
> This problem has been the bane of my existance since my Firm's Directors
> decided the Firm's logo MUST be in the signatures.
>
> I would be able to sleep at night if someone could help me resolve these
> issues, otherwise I'm going to end up a complete basket case until it can
> be
> resolved.


 
J

Jeff Mort

Versions 2003 and 2007. Yes, when he hits forward and is able to review the
email prior to sending it, the logo is crystal clear (perfect). Until then,
it looks "fuzzy" - and I have verified it, there is a distinct difference
between the appearances, so there is no drug induced vision problems!

"Diane Poremsky [MVP]" wrote:

> On the red x, it could be their securetemp folder.
> http://www.slipstick.com/problems/redx.asp
>
> What version of Outlook? When you say its crystal clear on a forward, is
> that as soon as he hits forward or after he sends it?
>
> >

>

>

>
>

>

>
>

>

>
> "Jeff Mort" <JeffMort> wrote in message
> news:9ABB25AD-1059-449E-AC67-FE94330FDACE@microsoft.com...
> > I created an HTML signature block for all our Firm's users, linking to our
> > Firm's logo on our external web server. For most people it works fine,
> > then
> > there are others ...
> >
> > Unfortunately (and as Murphy's Law would predict), one of them is the
> > Firm's
> > Managing Partner. His issue is when he opens an email with the signature
> > block in it, the image shows up "fuzzy" on his screen, yet when he
> > "forwards"
> > the email, the image in the forward is crystal clear.
> >
> > Second, when sent internally, some emails come in with a red "X" instead
> > of
> > the logo, yet others come in perfectly. One user today may have her
> > emails
> > show up with the "X" today, yet tomorrow the logo will appear with no
> > problems.
> >
> > This problem has been the bane of my existance since my Firm's Directors
> > decided the Firm's logo MUST be in the signatures.
> >
> > I would be able to sleep at night if someone could help me resolve these
> > issues, otherwise I'm going to end up a complete basket case until it can
> > be
> > resolved.

>
>

 
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