Offline address book not syncing with Outlook 2007 clients (Cached

  • Thread starter Eric Chatham
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E

Eric Chatham

Hello,

We are having a problem with our Exchange Orginization and syncing the

offline address book. When Outlook clients are in cached mode, they are not

receiving any of the new changes made to the address book even if they click

on "Download Address Book" in the send/receive options.

Even if I go to the server and use the cmdlet (Exchange 2007):

Update-OfflineAddressBook -Identity "Global Address List"

None of our Outlook clients get the new changes if they are in cached-mode.

If I put the Outlook client in Exchange mode (viz remove the little

checkmark), the client sees the changes on the Address Book. Please help.

Thank you.
 
R

Roady [MVP]

When you delete all the oab files on the client, do the changes display

then?

If not, your issue is at Exchange level and not at Outlook level.

---
"Eric Chatham" <EricChatham> wrote in message

news:C7B4D7C7-E633-4CA3-BA09-3814DC793731@microsoft.com...
> Hello,

> We are having a problem with our Exchange Orginization and syncing the
> offline address book. When Outlook clients are in cached mode, they are
> not
> receiving any of the new changes made to the address book even if they
> click
> on "Download Address Book" in the send/receive options.

> Even if I go to the server and use the cmdlet (Exchange 2007):

> Update-OfflineAddressBook -Identity "Global Address List"

> None of our Outlook clients get the new changes if they are in
> cached-mode.
> If I put the Outlook client in Exchange mode (viz remove the little
> checkmark), the client sees the changes on the Address Book. Please help.
> Thank you.
 
E

Eric Chatham

Re: Offline address book not syncing with Outlook 2007 clients (Ca

What could be wrong at the Exchange Level? Could you explain?

"Roady [MVP]" wrote:


> When you delete all the oab files on the client, do the changes display
> then?
> If not, your issue is at Exchange level and not at Outlook level.

> >

> ---
> "Eric Chatham" <EricChatham> wrote in message
> news:C7B4D7C7-E633-4CA3-BA09-3814DC793731@microsoft.com...
> > Hello,
> > We are having a problem with our Exchange Orginization and syncing the
> > offline address book. When Outlook clients are in cached mode, they are
> > not
> > receiving any of the new changes made to the address book even if they
> > click
> > on "Download Address Book" in the send/receive options.
> > Even if I go to the server and use the cmdlet (Exchange 2007):
> > Update-OfflineAddressBook -Identity "Global Address List"
> > None of our Outlook clients get the new changes if they are in
> > cached-mode.
> > If I put the Outlook client in Exchange mode (viz remove the little
> > checkmark), the client sees the changes on the Address Book. Please help.
> > Thank you.


>
 
E

Eric Chatham

Re: Offline address book not syncing with Outlook 2007 clients (Ca

Yes, when I remove the OAB files on the client, the new changes are seen in

the Address List.

"Roady [MVP]" wrote:


> When you delete all the oab files on the client, do the changes display
> then?
> If not, your issue is at Exchange level and not at Outlook level.

> >

> ---
> "Eric Chatham" <EricChatham> wrote in message
> news:C7B4D7C7-E633-4CA3-BA09-3814DC793731@microsoft.com...
> > Hello,
> > We are having a problem with our Exchange Orginization and syncing the
> > offline address book. When Outlook clients are in cached mode, they are
> > not
> > receiving any of the new changes made to the address book even if they
> > click
> > on "Download Address Book" in the send/receive options.
> > Even if I go to the server and use the cmdlet (Exchange 2007):
> > Update-OfflineAddressBook -Identity "Global Address List"
> > None of our Outlook clients get the new changes if they are in
> > cached-mode.
> > If I put the Outlook client in Exchange mode (viz remove the little
> > checkmark), the client sees the changes on the Address Book. Please help.
> > Thank you.


>
 
R

Roady [MVP]

Re: Offline address book not syncing with Outlook 2007 clients (Ca

In that case, you'll probably see all the changes on the other computers

automatically in about 24 hours.

If not, it could be that 1 (or more) published OAB has caused the client OAB

to become corrupted somehow. You could consider using a logon script to wipe

the oab-files from the client computers so you are sure they will download a

fresh copy.

---
"Eric Chatham" <EricChatham> wrote in message

news:E331D9A3-5DB9-45C5-A860-2A3C73F678DF@microsoft.com...
> Yes, when I remove the OAB files on the client, the new changes are seen
> in
> the Address List.

> "Roady [MVP]" wrote:
>
> > When you delete all the oab files on the client, do the changes display
> > then?
> > If not, your issue is at Exchange level and not at Outlook level.
>

>> > >

>

>
>
>
>
>
>
>> --->

>> "Eric Chatham" <EricChatham> wrote in message
> > news:C7B4D7C7-E633-4CA3-BA09-3814DC793731@microsoft.com...
> > > Hello,
> >> > We are having a problem with our Exchange Orginization and syncing the
> > > offline address book. When Outlook clients are in cached mode, they
> > > are
> > > not
> > > receiving any of the new changes made to the address book even if they
> > > click
> > > on "Download Address Book" in the send/receive options.
> >> > Even if I go to the server and use the cmdlet (Exchange 2007):
> >> > Update-OfflineAddressBook -Identity "Global Address List"
> >> > None of our Outlook clients get the new changes if they are in
> > > cached-mode.
> > > If I put the Outlook client in Exchange mode (viz remove the little
> > > checkmark), the client sees the changes on the Address Book. Please
> > > help.
> > > Thank you.

>

>>
 
E

Eric Chatham

Re: Offline address book not syncing with Outlook 2007 clients (Ca

I tried clearing all the OAB files on the client. All was fine until I went

to "Download Address" book; when I did, Outlook returned to the previous

state with no new users showing up on the address list. I did notice

something on exchange server in the ExchangeOAB directory. The last modified

date for one of the GUID directories is August 26, 2009, about the time we

encountered the address book problem.

"Roady [MVP]" wrote:


> In that case, you'll probably see all the changes on the other computers
> automatically in about 24 hours.
> If not, it could be that 1 (or more) published OAB has caused the client OAB
> to become corrupted somehow. You could consider using a logon script to wipe
> the oab-files from the client computers so you are sure they will download a
> fresh copy.

> >

> ---
> "Eric Chatham" <EricChatham> wrote in message
> news:E331D9A3-5DB9-45C5-A860-2A3C73F678DF@microsoft.com...
> > Yes, when I remove the OAB files on the client, the new changes are seen
> > in
> > the Address List.
> > "Roady [MVP]" wrote:
> >
> >> When you delete all the oab files on the client, do the changes display
> >> then?
> >> If not, your issue is at Exchange level and not at Outlook level.
> >
> >> > >>

> >
> >
> >
> >
> >
> >
> >
> >> ---> >
> >> "Eric Chatham" <EricChatham> wrote in message
> >> news:C7B4D7C7-E633-4CA3-BA09-3814DC793731@microsoft.com...
> >> > Hello,
> >> >> > We are having a problem with our Exchange Orginization and syncing the
> >> > offline address book. When Outlook clients are in cached mode, they
> >> > are
> >> > not
> >> > receiving any of the new changes made to the address book even if they
> >> > click
> >> > on "Download Address Book" in the send/receive options.
> >> >> > Even if I go to the server and use the cmdlet (Exchange 2007):
> >> >> > Update-OfflineAddressBook -Identity "Global Address List"
> >> >> > None of our Outlook clients get the new changes if they are in
> >> > cached-mode.
> >> > If I put the Outlook client in Exchange mode (viz remove the little
> >> > checkmark), the client sees the changes on the Address Book. Please
> >> > help.
> >> > Thank you.
> >
> >>

>
 
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