Current Folder View Changed after searching for a message

  • Thread starter QW1hbmRhIEdlb3JnZQ
  • Start date Views 2,043
Status
Not open for further replies.
Q

QW1hbmRhIEdlb3JnZQ

After a user searches for a message in his Inbox using the Outlook

search/find tool, his Sent Items under his mailbox and sometimes even his

Sent Items under Archive Folders are affected. The "To" field is removed

from the Sent Items current view and is replaced by the "From" field. In

reverse, the "From" field in the Inbox view is replaced by the "To" field.

The user has to select the option to Customize Current View and

replace/rearrange the fields each time this happens, but it doesn't happen

after every search. This user is running Outlook 2003 in cached Exchange

mode. Office 2003 SP3 is also installed on his machine. Any help would be

greatly appreciated. I deleted his Outlook ost file and recreated it, but

the problem persisted.

This problem has happened to a few other users in our company as well, who

are also running Outlook 2003 in cached Exchange mode.
 

Brian Tillman

Senior Member
"Amanda George" <AmandaGeorge> wrote in message

news:64ACF65F-9C44-4F84-9907-356922D4AD2B@microsoft.com...


> The "To" field is removed
> from the Sent Items current view and is replaced by the "From" field. In
> reverse, the "From" field in the Inbox view is replaced by the "To" field.
> The user has to select the option to Customize Current View and
> replace/rearrange the fields each time this happens,


Check the view. Perhaps it's just changed from "Sent To" to "Messages" and

vice versa. If that's the case, you can set it back easily enough by

selecting the correct view.

When does it get changed? Just when the search window appears or when they

open a message from the Search window? Which search are you using? Advanced

FInd? Windows Desktop Search? Tools>FInd>Find?

--
 
Q

QW1hbmRhIEdlb3JnZQ

The user is using the find messages search option from within Outlook, from

the top toolbar. This problem only occurs after a search. This problem just

started a few weeks ago also. For example, if he searches for a specific

email in the Inbox, the search tool finds it, he opens that email, and then

moves away from that email and clicks on Sent Items, the view will be changed

all of a sudden. Please advise, thank you.

"Brian Tillman " wrote:


> "Amanda George" <AmandaGeorge> wrote in message
> news:64ACF65F-9C44-4F84-9907-356922D4AD2B@microsoft.com...
>
> > The "To" field is removed
> > from the Sent Items current view and is replaced by the "From" field. In
> > reverse, the "From" field in the Inbox view is replaced by the "To" field.
> > The user has to select the option to Customize Current View and
> > replace/rearrange the fields each time this happens,


> Check the view. Perhaps it's just changed from "Sent To" to "Messages" and
> vice versa. If that's the case, you can set it back easily enough by
> selecting the correct view.

> When does it get changed? Just when the search window appears or when they
> open a message from the Search window? Which search are you using? Advanced
> FInd? Windows Desktop Search? Tools>FInd>Find?
> >

>
 

Brian Tillman

Senior Member
"Amanda George" <AmandaGeorge> wrote in message

news:559512A8-76DD-4231-BDBD-EFEDED1ABC4B@microsoft.com...


> The user is using the find messages search option from within Outlook, from
> the top toolbar. This problem only occurs after a search. This problem
> just
> started a few weeks ago also. For example, if he searches for a specific
> email in the Inbox, the search tool finds it, he opens that email, and then
> moves away from that email and clicks on Sent Items, the view will be
> changed
> all of a sudden. Please advise, thank you.


Is the view being changed from "Sent To" to "Messages" or does the view remain

"Sent To" but with the wrong columns?

--
 

Brian Tillman

Senior Member
"Amanda George" <AmandaGeorge> wrote in message

news:559512A8-76DD-4231-BDBD-EFEDED1ABC4B@microsoft.com...


> The user is using the find messages search option from within Outlook, from
> the top toolbar. This problem only occurs after a search. This problem
> just
> started a few weeks ago also. For example, if he searches for a specific
> email in the Inbox, the search tool finds it, he opens that email, and then
> moves away from that email and clicks on Sent Items, the view will be
> changed
> all of a sudden. Please advise, thank you.


The "Look for" field will search only the currently selected folder, it won't

show messages in other folders. It also doesn't open a separate Find window.

Is that what you're using or do you have Windows Desktop Search installed and

that's what you're using?

When you say "moves away from that email", what exactly does that mean? Does

it mean he closes the message and clicks the Sent Items folder or does it mean

he leaves that message open and clicks Sent Items?

--
 
B

bWxhMQ

I have had reports of users with the same thing. For some reason sporadic

folder views change to that of sent items. IE There is no "From" field and

the "To" field has magically appeared. I have not been able to replicate

this at will, but have had several users report the issue.

It could be related to the search function. One of our users effected

does not use cached mode and all out users are running outlook 2003 sp3

just to add a reply to the comment about the view being changed, this is not

the case but the wrong columns.
 
B

bWxhMQ

Steps to repro the error.

start RUN Outlook /cleanview.

click on sent items

View > Arrange by > Current View Messages

Right click on "From" and select Field Chooser

Remove the Field "From" and add the field "To"

Remove the Field Received" and add the field "Sent"

click on the inbox to double check the fields show from and recieved.

click on the sent items to double check the fields show sent and to

Click find and change the dropdown from "Sent" to "Mail I recieved"

search for your name

click find.

Now click on your inbox and the field show To and Sent,

If you check the default view in the following place

View > Arrange BY > current View > Define Views

Click messages > Modify > Fields.

It now displays from and to. (the default folder views have changed after

a search)..

I guess microsofts answer is that its either by design or a bug that wont be

fixed.
 

Brian Tillman

Senior Member
"mla1" <mla1> wrote in message

news:FBBD2089-5828-4752-ADA1-9C3902FD4D7D@microsoft.com...


> Steps to repro the error.
> start RUN Outlook /cleanview.


This will display the Sent Items folder in the "Sent To" view.


> click on sent items
> View > Arrange by > Current View Messages
> Right click on "From" and select Field Chooser
> Remove the Field "From" and add the field "To"
> Remove the Field Received" and add the field "Sent"


Why are you modifying the Message view so that it looks like the Sent To view,

which Sent Items should already be using? Why are you changing the Sent Items

folder from the Sent To view to the Messages view?


> click on the inbox to double check the fields show from and recieved.
> click on the sent items to double check the fields show sent and to
> Click find and change the dropdown from "Sent" to "Mail I recieved"


Which "drop down" are you changing?


> search for your name
> click find.
> Now click on your inbox and the field show To and Sent,
> If you check the default view in the following place
> View > Arrange BY > current View > Define Views
> Click messages > Modify > Fields.
> It now displays from and to. (the default folder views have changed after
> a search)..

> I guess microsofts answer is that its either by design or a bug that wont be
> fixed.


I don't see any "Microsoft answer"? Where did you find it?

--
 
B

bWxhMQ

The drop down is when you click on "Search in".

The microsoft answer was a guess so excuse my sarcasm
 
M

mla1

This is also an issue in outlook 2007

To repro in outlook 2007 follow these steps

Launch outlook 2007 /cleanviews.

Click on sent Items

view Current View Messages

From the sent Items right click on the field From and select field chooser

remove from and add to

remove received and sent

Click on inbox check it has from and received

Click on sent items check it has to and sent

Whilst on the sent items view

click Tools > Instant Search > Advanced Find

Click Browse

Untick Sent Items

Tick inbox.

click Find now.

Once the search has complete click the inbox. (no need to close the search

window).

The inbox has now changed to TO and Sent but still has the messages view.

****NOTE I cannot re-create the error with outlook 2007 SP1 so looks like it

was fixed in this release*****
 

Forum Admin

Senior Member
Cleanviews wipes out all custom views users may be using and should be used with caution.

Resetting the view on Sent folders should restore the normal sent view.

This is also an issue in outlook 2007

To repro in outlook 2007 follow these steps

Launch outlook 2007 /cleanviews.

Click on sent Items

view Current View Messages

From the sent Items right click on the field From and select field chooser

remove from and add to

remove received and sent

Click on inbox check it has from and received

Click on sent items check it has to and sent

Whilst on the sent items view

click Tools > Instant Search > Advanced Find

Click Browse

Untick Sent Items

Tick inbox.

click Find now.

Once the search has complete click the inbox. (no need to close the search

window).

The inbox has now changed to TO and Sent but still has the messages view.

****NOTE I cannot re-create the error with outlook 2007 SP1 so looks like it

was fixed in this release*****
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Why are you changing the Sent folder to use the Messages view then editing

the view to show the fields in the Sent to view? When you do this you

create one-off views and in the process of searching both then only the

inbox, applied the edited Messages view to the Inbox.

Regardless, resetting the view would fix it.

"mla1" <mla1> wrote in message

news:424E3D4D-8F98-4CFE-A849-501AFCFE48C1@microsoft.com...
> This is also an issue in outlook 2007
> To repro in outlook 2007 follow these steps

> Launch outlook 2007 /cleanviews.
> Click on sent Items
> view Current View Messages
> From the sent Items right click on the field From and select field chooser
> remove from and add to
> remove received and sent
> Click on inbox check it has from and received
> Click on sent items check it has to and sent
> Whilst on the sent items view
> click Tools > Instant Search > Advanced Find
> Click Browse
> Untick Sent Items
> Tick inbox.
> click Find now.
> Once the search has complete click the inbox. (no need to close the search
> window).
> The inbox has now changed to TO and Sent but still has the messages view.

> ****NOTE I cannot re-create the error with outlook 2007 SP1 so looks like
> it
> was fixed in this release*****
>
 
Status
Not open for further replies.
Top