Multiple Sent Emails

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C

ColTom2

Hi:

I have a friend who is using OE6 with Hargray.com as his ISP. In addition,
he has Norton AV which I have had him disable email scanning. Running
Windows XP MCE (2002) SP3/

When he tries to send me an email it will normally send one immediately
and then another of the same email he says hangs in the Outbox and it will
later send this same email again. I am receiving two copies of the same
email.

I asked him to get with Hargray and double check his OE6 settings with
them, but I thought maybe someone might have a better answer as to why and
how to correct.

Thanks,

ColTom2

 
B

Bruce Hagen

Forward this to your friend.

Either the Outbox, or Sent Items is corrupt.

Do the following for the Outbox, and if the problem persists, repeat for
Sent Items after you move any messages you wish to save to a local folder
you create.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Write the location down and navigate to it in
Windows Explorer or, copy and paste it into Start | Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the DBX file for the folder in question {Outbox.dbx}
and delete it. A new one will be created automatically when you open OE.

General precautions for Outlook Express:

Do not archive mail in the Inbox or Sent Items. Create your own user defined
folders and move the messages you wish to save to them. Empty Deleted Items
folder daily. Although dbx files have a theoretical capacity of 2GB, I
recommend about a 300MB max for less chance of corruption.

Information about the maximum file size of the .dbx files that are used by
Outlook Express:
http://support.microsoft.com/kb/903095

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.

Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA

"ColTom2" <noemailaddress@nomail.com> wrote in message
news:u9uoJphGKHA.4956@TK2MSFTNGP03.phx.gbl...
> Hi:
>
> I have a friend who is using OE6 with Hargray.com as his ISP. In
> addition,
> he has Norton AV which I have had him disable email scanning. Running
> Windows XP MCE (2002) SP3/
>
> When he tries to send me an email it will normally send one immediately
> and then another of the same email he says hangs in the Outbox and it will
> later send this same email again. I am receiving two copies of the same
> email.
>
> I asked him to get with Hargray and double check his OE6 settings with
> them, but I thought maybe someone might have a better answer as to why and
> how to correct.
>
> Thanks,
>
> ColTom2
>
>


 
P

PA Bear [MS MVP]

1a. Move any messages that you want to keep out of Sent Items and Deleted
Items folders and into other local OE folders you've created for archiving
(saving) such messages.

1b. Move 99% of your messages in your Inbox folder to other local OE
folders, too.

2a. Write down the location of your identity's store
(http://www.insideoe.com/files/store.htm#storemain).

2b. Enable 'Show Hidden Files and Folders' via Start | Control Panel |
Folder Options | View (cf.
http://www.bleepingcomputer.com/tutorials/tutorial62.html).

3. Close OE.

4. In Windows Explorer, navigate to your store folder, find & delete the
files Outbox.dbx, Sent Items.dbx, and Deleted Items.dbx.

To avoid such problems in the future, adhere to the following caveats:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Frequently perform a manual compact of all OE folders while "working
offline". More at http://www.insideoe.com/files/maintain.htm

- Do not cancel Automatic Compacting, should it occur, and do not attempt to
close OE via Task Manager or shutdown your machine if Automatic Compacting
is taking place.

- Disable email scanning by your anti-virus application. It can cause
corruption (i.e., loss of messages) and provides no additional protection:

Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

ColTom2 wrote:
> Hi:
>
> I have a friend who is using OE6 with Hargray.com as his ISP. In
> addition,
> he has Norton AV which I have had him disable email scanning. Running
> Windows XP MCE (2002) SP3/
>
> When he tries to send me an email it will normally send one immediately
> and then another of the same email he says hangs in the Outbox and it will
> later send this same email again. I am receiving two copies of the same
> email.
>
> I asked him to get with Hargray and double check his OE6 settings with
> them, but I thought maybe someone might have a better answer as to why and
> how to correct.
>
> Thanks,
>
> ColTom2


 
C

ColTom2

Thanks so much and I will give it a try at his house later today!

ColTom2

P.S. One additional item that I am going to do is get rid of Norton for him
and replace it with AVG w/o the email scanning options.

"ColTom2" <noemailaddress@nomail.com> wrote in message
news:u9uoJphGKHA.4956@TK2MSFTNGP03.phx.gbl...
Hi:

I have a friend who is using OE6 with Hargray.com as his ISP. In addition,
he has Norton AV which I have had him disable email scanning. Running
Windows XP MCE (2002) SP3/

When he tries to send me an email it will normally send one immediately
and then another of the same email he says hangs in the Outbox and it will
later send this same email again. I am receiving two copies of the same
email.

I asked him to get with Hargray and double check his OE6 settings with
them, but I thought maybe someone might have a better answer as to why and
how to correct.

Thanks,

ColTom2

 
C

ColTom2

Thanks so much....everything in OE now back to normal!

ColTom2

"ColTom2" <noemailaddress@nomail.com> wrote in message
news:u2ctM8oGKHA.1248@TK2MSFTNGP04.phx.gbl...
Thanks so much and I will give it a try at his house later today!

ColTom2

P.S. One additional item that I am going to do is get rid of Norton for him
and replace it with AVG w/o the email scanning options.

"ColTom2" <noemailaddress@nomail.com> wrote in message
news:u9uoJphGKHA.4956@TK2MSFTNGP03.phx.gbl...
Hi:

I have a friend who is using OE6 with Hargray.com as his ISP. In addition,
he has Norton AV which I have had him disable email scanning. Running
Windows XP MCE (2002) SP3/

When he tries to send me an email it will normally send one immediately
and then another of the same email he says hangs in the Outbox and it will
later send this same email again. I am receiving two copies of the same
email.

I asked him to get with Hargray and double check his OE6 settings with
them, but I thought maybe someone might have a better answer as to why and
how to correct.

Thanks,

ColTom2

 
B

Bruce Hagen

You're welcome. Was it the new folders that did it?

Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA

"ColTom2" <noemailaddress@nomail.com> wrote in message
news:%23Bcfh7tGKHA.1336@TK2MSFTNGP05.phx.gbl...
> Thanks so much....everything in OE now back to normal!
>
> ColTom2
>
>
> "ColTom2" <noemailaddress@nomail.com> wrote in message
> news:u2ctM8oGKHA.1248@TK2MSFTNGP04.phx.gbl...
> Thanks so much and I will give it a try at his house later today!
>
> ColTom2
>
> P.S. One additional item that I am going to do is get rid of Norton for
> him
> and replace it with AVG w/o the email scanning options.
>
>
> "ColTom2" <noemailaddress@nomail.com> wrote in message
> news:u9uoJphGKHA.4956@TK2MSFTNGP03.phx.gbl...
> Hi:
>
> I have a friend who is using OE6 with Hargray.com as his ISP. In
> addition,
> he has Norton AV which I have had him disable email scanning. Running
> Windows XP MCE (2002) SP3/
>
> When he tries to send me an email it will normally send one immediately
> and then another of the same email he says hangs in the Outbox and it will
> later send this same email again. I am receiving two copies of the same
> email.
>
> I asked him to get with Hargray and double check his OE6 settings with
> them, but I thought maybe someone might have a better answer as to why and
> how to correct.
>
> Thanks,
>
> ColTom2
>
>
>
>


 
C

ColTom2

New folders did it! Thanks again! You the man....

ColTom2

"Bruce Hagen" <Nospam@mymail.invalid> wrote in message
news:Oa5rM%23tGKHA.4608@TK2MSFTNGP02.phx.gbl...
You're welcome. Was it the new folders that did it?

Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA

"ColTom2" <noemailaddress@nomail.com> wrote in message
news:%23Bcfh7tGKHA.1336@TK2MSFTNGP05.phx.gbl...
> Thanks so much....everything in OE now back to normal!
>
> ColTom2
>
>
> "ColTom2" <noemailaddress@nomail.com> wrote in message
> news:u2ctM8oGKHA.1248@TK2MSFTNGP04.phx.gbl...
> Thanks so much and I will give it a try at his house later today!
>
> ColTom2
>
> P.S. One additional item that I am going to do is get rid of Norton for
> him
> and replace it with AVG w/o the email scanning options.
>
>
> "ColTom2" <noemailaddress@nomail.com> wrote in message
> news:u9uoJphGKHA.4956@TK2MSFTNGP03.phx.gbl...
> Hi:
>
> I have a friend who is using OE6 with Hargray.com as his ISP. In
> addition,
> he has Norton AV which I have had him disable email scanning. Running
> Windows XP MCE (2002) SP3/
>
> When he tries to send me an email it will normally send one immediately
> and then another of the same email he says hangs in the Outbox and it will
> later send this same email again. I am receiving two copies of the same
> email.
>
> I asked him to get with Hargray and double check his OE6 settings with
> them, but I thought maybe someone might have a better answer as to why and
> how to correct.
>
> Thanks,
>
> ColTom2
>
>
>
>


 
P

PA Bear [MS MVP]

Tom, will you /please/ stop replying to yourself? THX

ColTom2 wrote:
> Thanks so much....everything in OE now back to normal!
>
> ColTom2
>
>
> "ColTom2" <noemailaddress@nomail.com> wrote in message
> news:u2ctM8oGKHA.1248@TK2MSFTNGP04.phx.gbl...
> Thanks so much and I will give it a try at his house later today!
>
> ColTom2
>
> P.S. One additional item that I am going to do is get rid of Norton for
> him
> and replace it with AVG w/o the email scanning options.
>
>
> "ColTom2" <noemailaddress@nomail.com> wrote in message
> news:u9uoJphGKHA.4956@TK2MSFTNGP03.phx.gbl...
> Hi:
>
> I have a friend who is using OE6 with Hargray.com as his ISP. In
> addition,
> he has Norton AV which I have had him disable email scanning. Running
> Windows XP MCE (2002) SP3/
>
> When he tries to send me an email it will normally send one immediately
> and then another of the same email he says hangs in the Outbox and it will
> later send this same email again. I am receiving two copies of the same
> email.
>
> I asked him to get with Hargray and double check his OE6 settings with
> them, but I thought maybe someone might have a better answer as to why and
> how to correct.
>
> Thanks,
>
> ColTom2


 
C

ColTom2

Hi PA Bear:

My error, as I meant reply to both you and Bruce. Selected the wrong line
or email.....

Thanks again for your outstanding support!

Tom

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:uactU%23uGKHA.4552@TK2MSFTNGP05.phx.gbl...
Tom, will you /please/ stop replying to yourself? THX

ColTom2 wrote:
> Thanks so much....everything in OE now back to normal!
>
> ColTom2
>
>
> "ColTom2" <noemailaddress@nomail.com> wrote in message
> news:u2ctM8oGKHA.1248@TK2MSFTNGP04.phx.gbl...
> Thanks so much and I will give it a try at his house later today!
>
> ColTom2
>
> P.S. One additional item that I am going to do is get rid of Norton for
> him
> and replace it with AVG w/o the email scanning options.
>
>
> "ColTom2" <noemailaddress@nomail.com> wrote in message
> news:u9uoJphGKHA.4956@TK2MSFTNGP03.phx.gbl...
> Hi:
>
> I have a friend who is using OE6 with Hargray.com as his ISP. In
> addition,
> he has Norton AV which I have had him disable email scanning. Running
> Windows XP MCE (2002) SP3/
>
> When he tries to send me an email it will normally send one immediately
> and then another of the same email he says hangs in the Outbox and it will
> later send this same email again. I am receiving two copies of the same
> email.
>
> I asked him to get with Hargray and double check his OE6 settings with
> them, but I thought maybe someone might have a better answer as to why and
> how to correct.
>
> Thanks,
>
> ColTom2


 
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