Outlook 2003 Crashes Opening Other Users Calendar

  • Thread starter Martin Blackstone [MVP]
  • Start date Views 1,356
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M

Martin Blackstone [MVP]

#1
Outlook 2003 SP3 all patches running against Exchange 2003.

When user goes to view another users calendar outlook generates an Unknown

Error, crashes and then comes right back up. It's a super fast restart.

I've deleted the OST and recreated it, but it persists and its not just

specific calendars. it can happen with anyone's or work fine, but its pretty

persistent.

Has anyone run into this?

Thanks
 
M

Martin Blackstone [MVP]

#2
A little more info. Two events....

Event Type: Error

Event Source: Microsoft Office 11

Event Category: None

Event ID: 1000

Date: 4/24/2009

Time: 9:51:46 AM

User: N/A

Computer: TKACK01

Description:

Faulting application outlook.exe, version 11.0.8217.0, stamp 480f95d9,

faulting module emsmdb32.dll, version 11.0.8200.0, stamp 472f93df, debug? 0,

fault address 0x0001c6d4.

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

Event Type: Information

Event Source: Microsoft Office 11

Event Category: None

Event ID: 1001

Date: 4/24/2009

Time: 9:51:50 AM

User: N/A

Computer: TKACK01

Description:

Bucket 843479229, bucket table 1, faulting application outlook.exe, version

11.0.8217.0, stamp 480f95d9, faulting module emsmdb32.dll, version

11.0.8200.0, stamp 472f93df, debug? 0, fault address 0x0001c6d4.

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

"Martin Blackstone [MVP]" <martinb@myrealbox.com> wrote in message

news:uBFUWLPxJHA.496@TK2MSFTNGP06.phx.gbl...

> Outlook 2003 SP3 all patches running against Exchange 2003.
> When user goes to view another users calendar outlook generates an Unknown
> Error, crashes and then comes right back up. It's a super fast restart.
> I've deleted the OST and recreated it, but it persists and its not just
> specific calendars. it can happen with anyone's or work fine, but its
> pretty
> persistent.
> Has anyone run into this?
> Thanks

>
 
N

Nikki Peterson

#3
At first glance I would peg this to be a corrupt recurring meeting.

I will assume though, that others can open that same client's

calendar and have no problem.

This would make it more likely that it is the user that you mention

that is having a client issue. The first things I would do:

Deleting the Forms Cache File:

The Frmcache.dat file is the primary file to delete. The Frmcache.dat

file serves as an index of the individual forms that have been cached

on the computer. Use the following steps to manually delete the

Frmcache.dat file. In addition, these steps delete all of the cached

forms on your computer, which are stored in subfolders of the

Forms folder.

1.. Quit Outlook.

2.. Search the Hard drive (<F3>) to locate the Frmcache.dat file.

(Be sure to check in HIDDEN files on W2K or WXP.)

3.. Delete all that are found from the FIND window.

4.. Open Outlook.

When you restart Outlook, and use a form, the forms cache

is re-created.

Then Use the Command-Line Switches below to Open:

Outlook Switch:

- /CleanViews

- /ResetNavPane

-/CleanProfile

The following page explains the Command-Line switches for 2003:

http://office.microsoft.com/en-us/outlook/HP010031101033.aspx

Nikki

"Martin Blackstone [MVP]" <martinb@myrealbox.com> wrote in message

news:u1hQtTPxJHA.4176@TK2MSFTNGP03.phx.gbl...

A little more info. Two events....

Event Type: Error

Event Source: Microsoft Office 11

Event Category: None

Event ID: 1000

Date: 4/24/2009

Time: 9:51:46 AM

User: N/A

Computer: TKACK01

Description:

Faulting application outlook.exe, version 11.0.8217.0, stamp 480f95d9,

faulting module emsmdb32.dll, version 11.0.8200.0, stamp 472f93df, debug? 0,

fault address 0x0001c6d4.

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

Event Type: Information

Event Source: Microsoft Office 11

Event Category: None

Event ID: 1001

Date: 4/24/2009

Time: 9:51:50 AM

User: N/A

Computer: TKACK01

Description:

Bucket 843479229, bucket table 1, faulting application outlook.exe, version

11.0.8217.0, stamp 480f95d9, faulting module emsmdb32.dll, version

11.0.8200.0, stamp 472f93df, debug? 0, fault address 0x0001c6d4.

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

"Martin Blackstone [MVP]" <martinb@myrealbox.com> wrote in message

news:uBFUWLPxJHA.496@TK2MSFTNGP06.phx.gbl...

> Outlook 2003 SP3 all patches running against Exchange 2003.
> When user goes to view another users calendar outlook generates an Unknown
> Error, crashes and then comes right back up. It's a super fast restart.
> I've deleted the OST and recreated it, but it persists and its not just
> specific calendars. it can happen with anyone's or work fine, but its
> pretty
> persistent.
> Has anyone run into this?
> Thanks

>
 
M

Martin Blackstone [MVP]

#4
Thanks Nikki! Ill give it a try!

"Nikki Peterson" <SkippyLetterman@hotmail.com> wrote in message

news:umlfpvSxJHA.5244@TK2MSFTNGP06.phx.gbl...
> At first glance I would peg this to be a corrupt recurring meeting.
> I will assume though, that others can open that same client's
> calendar and have no problem.

> This would make it more likely that it is the user that you mention
> that is having a client issue. The first things I would do:

> Deleting the Forms Cache File:
> The Frmcache.dat file is the primary file to delete. The Frmcache.dat
> file serves as an index of the individual forms that have been cached
> on the computer. Use the following steps to manually delete the
> Frmcache.dat file. In addition, these steps delete all of the cached
> forms on your computer, which are stored in subfolders of the
> Forms folder.

> 1.. Quit Outlook.
> 2.. Search the Hard drive (<F3>) to locate the Frmcache.dat file.
> (Be sure to check in HIDDEN files on W2K or WXP.)
> 3.. Delete all that are found from the FIND window.
> 4.. Open Outlook.

> When you restart Outlook, and use a form, the forms cache
> is re-created.

> Then Use the Command-Line Switches below to Open:

> Outlook Switch:
> - /CleanViews
> - /ResetNavPane
> -/CleanProfile

> The following page explains the Command-Line switches for 2003:
> http://office.microsoft.com/en-us/outlook/HP010031101033.aspx

> Nikki

> "Martin Blackstone [MVP]" <martinb@myrealbox.com> wrote in message
> news:u1hQtTPxJHA.4176@TK2MSFTNGP03.phx.gbl...
> A little more info. Two events....

> Event Type: Error
> Event Source: Microsoft Office 11
> Event Category: None
> Event ID: 1000
> Date: 4/24/2009
> Time: 9:51:46 AM
> User: N/A
> Computer: TKACK01
> Description:
> Faulting application outlook.exe, version 11.0.8217.0, stamp 480f95d9,
> faulting module emsmdb32.dll, version 11.0.8200.0, stamp 472f93df, debug?
> 0,
> fault address 0x0001c6d4.

> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.

> ------------------------------> Event Type: Information
> Event Source: Microsoft Office 11
> Event Category: None
> Event ID: 1001
> Date: 4/24/2009
> Time: 9:51:50 AM
> User: N/A
> Computer: TKACK01
> Description:
> Bucket 843479229, bucket table 1, faulting application outlook.exe,
> version
> 11.0.8217.0, stamp 480f95d9, faulting module emsmdb32.dll, version
> 11.0.8200.0, stamp 472f93df, debug? 0, fault address 0x0001c6d4.

> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.

> "Martin Blackstone [MVP]" <martinb@myrealbox.com> wrote in message
> news:uBFUWLPxJHA.496@TK2MSFTNGP06.phx.gbl...
>

>> Outlook 2003 SP3 all patches running against Exchange 2003.
> > When user goes to view another users calendar outlook generates an
> > Unknown
> > Error, crashes and then comes right back up. It's a super fast restart.
> > I've deleted the OST and recreated it, but it persists and its not just
> > specific calendars. it can happen with anyone's or work fine, but its
> > pretty
> > persistent.
> > Has anyone run into this?
> > Thanks
>

>>

>
 
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