Cannot access outlook, keeps asking for password.

  • Thread starter kats56
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kats56

I havent been able to access my e-mail account for the last couple of weeks.

When I open outlook it gets so far then the pop up box asks me for my

password but when i submit it just keeps asking again and again. I have used

this with no problems for the last couple of years and have not changed any

of my settings so I really can't understand what is wrong. I have checked my

account settings and they are all fine.

I get the following error message:

Receiving reported error (0x800CCC92): Your e-mail server rejected your

login. Verify your user name and password in your account properties.

Any help would be appreciated.

Jen
 
R

Roady [MVP]

Version of Outlook?

Type of mail account?

Can you login directly via the web based mail client provided by your ISP?

Do you have a virus scanner installed which integrates itself with Outlook?

Uninstall this integration part of your virus scanner and try again; you'd

still be sufficiently protected by your on-access scanner part of the virus

scanner. For more details see;

http://www.msoutlook.info/question/20

For additional solutions also see;

http://www.howto-outlook.com/howto/sendreceiveerrors.htm

---
"kats56" <kats56> wrote in message

news:57043FF1-B66B-4D5A-A202-B33060AC6D1F@microsoft.com...
> I havent been able to access my e-mail account for the last couple of
> weeks.
> When I open outlook it gets so far then the pop up box asks me for my
> password but when i submit it just keeps asking again and again. I have
> used
> this with no problems for the last couple of years and have not changed
> any
> of my settings so I really can't understand what is wrong. I have checked
> my
> account settings and they are all fine.
> I get the following error message:
> Receiving reported error (0x800CCC92): Your e-mail server rejected your
> login. Verify your user name and password in your account properties.
> Any help would be appreciated.
> Jen
>
 
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