Problms with Microsoft Outllok 2007 with Windows Vista 64 bit that is driving me up the wall

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dwjones1953

Hi: I recently purchased a new Dell computer with Windows Vista 64bit as my
OS and Microsoft Office Small Business 2007 factory installed. I seem to be
having problems with Outlook. One of my problems is when I cut and paste in
an email. At times when I do this I receive an error message saying that
"Microsoft Office Outlook has stopped working. A problem cased the program
to stop working correctly. Windows will close the program and notify you if
a solution is available." Unfortunately there is never any solution to my
problem and the only way I could get Outlook to work again would be after I
reboot my computer.
My second issue with Outlook is when I am sending email. I have my
settings set so my mail goes directly to my outbox and it sits there until I
am ready to send the mail.
If I go to my outbox to see the mail I am sending and then try to send it
the mail never gets sent. However if I go to another folder, let's say the
inbox and then click to send mail, the mail that was sitting in my outbox
gets sent. I find this very strange for I had Windows Vista 32 bit on my old
Dell computer with Microsoft Office 2007 and I never ran into this problem.
Because my computer is less than a month old I contacted Dell and they
could not resolve my problem. They told me that there is a compatibility
issue between the 64 bit Vista and Office. Because I use Office for all my
emailing this is not sitting well with me.
What I wonder is if my problem could be resolved if I would completely
uninstall Office and then reinstall it? I did uninstall the program by using
the uninstall function in the control panel. Unfortunately all my settings
were still there when I reinstalled the program along with my problem. This
has led me to believe that the program was not completely wiped clean from
my computer when I uninstalled it.
Now I am not knowledgeable enough to go into the registry and start
deleting things. I do not want to make matters worse.
Therefore any advice you can offer as to how I could either resolve my
problem or how I would go about completely removing the program so I can do
a clean install would be most appreciated.
I hope what I have written makes sense to you. Thanks for your time and I
look forward to hearing back at your earliest convenience. Dave

 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
The first problem is probably caused by an addin- try detect and repair and
also start outlook in safe mode to see if it stops. Since it's a dell, I'd
uninstall the outlooksetupaddin, if present.
http://www.slipstick.com/problems/recurringmeetings.htm explains
outlooksetupaddin issues.

The second is definitely a problem with an addin.
http://www.slipstick.com/problems/outbox.htm

"dwjones1953" <dwjones1953@comcast.net> wrote in message
news:73FF060C-B49A-423B-AAE9-4E279DD1D551@microsoft.com...
> Hi: I recently purchased a new Dell computer with Windows Vista 64bit as
> my
> OS and Microsoft Office Small Business 2007 factory installed. I seem to
> be
> having problems with Outlook. One of my problems is when I cut and paste
> in
> an email. At times when I do this I receive an error message saying that
> "Microsoft Office Outlook has stopped working. A problem cased the program
> to stop working correctly. Windows will close the program and notify you
> if
> a solution is available." Unfortunately there is never any solution to my
> problem and the only way I could get Outlook to work again would be after
> I
> reboot my computer.
> My second issue with Outlook is when I am sending email. I have my
> settings set so my mail goes directly to my outbox and it sits there until
> I
> am ready to send the mail.
> If I go to my outbox to see the mail I am sending and then try to send it
> the mail never gets sent. However if I go to another folder, let's say the
> inbox and then click to send mail, the mail that was sitting in my outbox
> gets sent. I find this very strange for I had Windows Vista 32 bit on my
> old
> Dell computer with Microsoft Office 2007 and I never ran into this
> problem.
> Because my computer is less than a month old I contacted Dell and they
> could not resolve my problem. They told me that there is a compatibility
> issue between the 64 bit Vista and Office. Because I use Office for all my
> emailing this is not sitting well with me.
> What I wonder is if my problem could be resolved if I would completely
> uninstall Office and then reinstall it? I did uninstall the program by
> using
> the uninstall function in the control panel. Unfortunately all my
> settings
> were still there when I reinstalled the program along with my problem.
> This
> has led me to believe that the program was not completely wiped clean from
> my computer when I uninstalled it.
> Now I am not knowledgeable enough to go into the registry and start
> deleting things. I do not want to make matters worse.
> Therefore any advice you can offer as to how I could either resolve my
> problem or how I would go about completely removing the program so I can
> do
> a clean install would be most appreciated.
> I hope what I have written makes sense to you. Thanks for your time and
> I
> look forward to hearing back at your earliest convenience. Dave
>
>

 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
BTW, there is not a compatibility problem with office 2007 and vista and
uninstalling/reinstalling rarely fixes anything.

"dwjones1953" <dwjones1953@comcast.net> wrote in message
news:73FF060C-B49A-423B-AAE9-4E279DD1D551@microsoft.com...
> Hi: I recently purchased a new Dell computer with Windows Vista 64bit as
> my
> OS and Microsoft Office Small Business 2007 factory installed. I seem to
> be
> having problems with Outlook. One of my problems is when I cut and paste
> in
> an email. At times when I do this I receive an error message saying that
> "Microsoft Office Outlook has stopped working. A problem cased the program
> to stop working correctly. Windows will close the program and notify you
> if
> a solution is available." Unfortunately there is never any solution to my
> problem and the only way I could get Outlook to work again would be after
> I
> reboot my computer.
> My second issue with Outlook is when I am sending email. I have my
> settings set so my mail goes directly to my outbox and it sits there until
> I
> am ready to send the mail.
> If I go to my outbox to see the mail I am sending and then try to send it
> the mail never gets sent. However if I go to another folder, let's say the
> inbox and then click to send mail, the mail that was sitting in my outbox
> gets sent. I find this very strange for I had Windows Vista 32 bit on my
> old
> Dell computer with Microsoft Office 2007 and I never ran into this
> problem.
> Because my computer is less than a month old I contacted Dell and they
> could not resolve my problem. They told me that there is a compatibility
> issue between the 64 bit Vista and Office. Because I use Office for all my
> emailing this is not sitting well with me.
> What I wonder is if my problem could be resolved if I would completely
> uninstall Office and then reinstall it? I did uninstall the program by
> using
> the uninstall function in the control panel. Unfortunately all my
> settings
> were still there when I reinstalled the program along with my problem.
> This
> has led me to believe that the program was not completely wiped clean from
> my computer when I uninstalled it.
> Now I am not knowledgeable enough to go into the registry and start
> deleting things. I do not want to make matters worse.
> Therefore any advice you can offer as to how I could either resolve my
> problem or how I would go about completely removing the program so I can
> do
> a clean install would be most appreciated.
> I hope what I have written makes sense to you. Thanks for your time and
> I
> look forward to hearing back at your earliest convenience. Dave
>
>

 
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