Emails - sending and receiving multiple copies of the same email

T

Teresa

We are a small office using the following applications: Windows XP and Vista,

Office 2003 and 2007. We are having problems with duplicate emails. This

happens with and without attachments and when we send and receive. Sometimes

the duplicates are one or two but sometimes it can be up to 14 or 15 copies.

Are you able to advise what the problem could be?
 
R

Roady [MVP]

Which mail account type do you use?

For general troubleshooting of duplicates see;

http://www.howto-outlook.com/faq/duplicates.htm

---
"Teresa" <Teresa> wrote in message

news:F206337A-BFA8-481E-889B-1653A40C4604@microsoft.com...
> We are a small office using the following applications: Windows XP and
> Vista,
> Office 2003 and 2007. We are having problems with duplicate emails. This
> happens with and without attachments and when we send and receive.
> Sometimes
> the duplicates are one or two but sometimes it can be up to 14 or 15
> copies.
> Are you able to advise what the problem could be?
 
K

Kathleen Orland

The most common cause of this is having your antivirus configured to

actively scan incoming and outgoing email messages. Especially if the

send/receive interval is set to run too frequently (more often than every 10

minutes). Try setting the send/receive interval to 10 minutes.

Alternatively, antivirus would have to be uninstalled and then reinstalled

but omitting the email scanning feature.

"Teresa" <Teresa> wrote in message

news:F206337A-BFA8-481E-889B-1653A40C4604@microsoft.com...
> We are a small office using the following applications: Windows XP and


Vista,
> Office 2003 and 2007. We are having problems with duplicate emails. This
> happens with and without attachments and when we send and receive.


Sometimes
> the duplicates are one or two but sometimes it can be up to 14 or 15


copies.
> Are you able to advise what the problem could be?
 
C

Caroline54

"Teresa" wrote:


> We are a small office using the following applications: Windows XP and Vista,
> Office 2003 and 2007. We are having problems with duplicate emails. This
> happens with and without attachments and when we send and receive. Sometimes
> the duplicates are one or two but sometimes it can be up to 14 or 15 copies.
> Are you able to advise what the problem could be?
 

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