Charter email account fails upon setup (SMTP error)

  • Thread starter Laura H
  • Start date Views 5,096
L

Laura H

#1
I have just had Charter internet installed at our house today. I have

entered all of Charter's fairly simple settings (ports 110/25, no encryption,

no authentication). Every time I run the 'Test Account Settings' I get the

following error:

Send test e-mail message: Outlook cannot connect to your outgoing (SMTP)

e-mail server. If you continue to receive this message, contact your server

administrator or Internet service provider (ISP).

I am connected directly to my Charter cable modem via ethernet when this

happens, so I have ruled out any other network issues (connecting through

bellsouth, which still exists at my house at this time). I can receive

incoming 'charter.net' addressed mail, but cannot send outgoing. I have also

tried to use the 'Repair' option fromthe "Account Settings" window, to no

avail. I have had it autodetect settings, which failed to find an encrypted

connection, then tried the autodetect unencrypted connection option. None of

them worked. Charter has ruled out any issues on their side. I am out of

options. Can anyone give me advice specifically about Charter and their smtp

issues?
 
R

Roady [MVP]

#2
Try it with authentication enabled even when they say it is not needed. In

addition, try port 587.

Do you have a virus scanner installed which integrates itself with Outlook?

Uninstall this integration part of your virus scanner and try again; you'd

still be sufficiently protected by your on-access scanner part of the virus

scanner. For more details see;

http://www.msoutlook.info/question/20

---
"Laura H" <Laura H> wrote in message

news:9913A22E-2E0D-48C6-AA32-6FD3AFC0C485@microsoft.com...
> I have just had Charter internet installed at our house today. I have
> entered all of Charter's fairly simple settings (ports 110/25, no
> encryption,
> no authentication). Every time I run the 'Test Account Settings' I get
> the
> following error:

> Send test e-mail message: Outlook cannot connect to your outgoing (SMTP)
> e-mail server. If you continue to receive this message, contact your
> server
> administrator or Internet service provider (ISP).

> I am connected directly to my Charter cable modem via ethernet when this
> happens, so I have ruled out any other network issues (connecting through
> bellsouth, which still exists at my house at this time). I can receive
> incoming 'charter.net' addressed mail, but cannot send outgoing. I have
> also
> tried to use the 'Repair' option fromthe "Account Settings" window, to no
> avail. I have had it autodetect settings, which failed to find an
> encrypted
> connection, then tried the autodetect unencrypted connection option. None
> of
> them worked. Charter has ruled out any issues on their side. I am out of
> options. Can anyone give me advice specifically about Charter and their
> smtp
> issues?
 
L

Laura H

#3
Thanks! You know, I left it alone for a while, and suddenly the test

messages I sent worked. Perhaps the ISP had not fully completed their end of

the setup. I will absolutely keep your suggestions in mind for future

reference though, as AVG is integrated into outlook.

Laura

"Roady [MVP]" wrote:


> Try it with authentication enabled even when they say it is not needed. In
> addition, try port 587.

> Do you have a virus scanner installed which integrates itself with Outlook?
> Uninstall this integration part of your virus scanner and try again; you'd
> still be sufficiently protected by your on-access scanner part of the virus
> scanner. For more details see;
> http://www.msoutlook.info/question/20

> >

> ---
> "Laura H" <Laura H> wrote in message
> news:9913A22E-2E0D-48C6-AA32-6FD3AFC0C485@microsoft.com...
> > I have just had Charter internet installed at our house today. I have
> > entered all of Charter's fairly simple settings (ports 110/25, no
> > encryption,
> > no authentication). Every time I run the 'Test Account Settings' I get
> > the
> > following error:
> > Send test e-mail message: Outlook cannot connect to your outgoing (SMTP)
> > e-mail server. If you continue to receive this message, contact your
> > server
> > administrator or Internet service provider (ISP).
> > I am connected directly to my Charter cable modem via ethernet when this
> > happens, so I have ruled out any other network issues (connecting through
> > bellsouth, which still exists at my house at this time). I can receive
> > incoming 'charter.net' addressed mail, but cannot send outgoing. I have
> > also
> > tried to use the 'Repair' option fromthe "Account Settings" window, to no
> > avail. I have had it autodetect settings, which failed to find an
> > encrypted
> > connection, then tried the autodetect unencrypted connection option. None
> > of
> > them worked. Charter has ruled out any issues on their side. I am out of
> > options. Can anyone give me advice specifically about Charter and their
> > smtp
> > issues?


> .
>
 
#4
"Laura H" <LauraH> wrote in message

news:0AFEC1AC-9943-45A7-9DC8-BEFC4E0702C5@microsoft.com...


> Thanks! You know, I left it alone for a while, and suddenly the test
> messages I sent worked. Perhaps the ISP had not fully completed their end
> of
> the setup. I will absolutely keep your suggestions in mind for future
> reference though, as AVG is integrated into outlook.


Current versions of AVG tend to interfere with proper mail communications.

You should uninstall AVG and reinstall it without the Outlook add-ins.

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