Email format getting converted

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Sm9uYXRoYW5M

#1
I have some newsletter emails that are getting converted from HTML to Plain

Text.

When I view them via my ISP's webmail site, they appear properly as HTML,

but when they come into Outlook 2007, they are now plain text with all

graphics gone and just the web addresses in their places. This has been

verified on two different PCs.

How is this conversion getting done and how can I stop it? I want the HTML

newsletters I get to arrive in HTML format, not Plain Text.

Jonathan
 
#2
"JonathanL" <JonathanL> wrote in message

news:91E72576-5D84-4851-9E9F-562616131188@microsoft.com...


> I have some newsletter emails that are getting converted from HTML to Plain
> Text.

> When I view them via my ISP's webmail site, they appear properly as HTML,
> but when they come into Outlook 2007, they are now plain text with all
> graphics gone and just the web addresses in their places. This has been
> verified on two different PCs.

> How is this conversion getting done and how can I stop it? I want the HTML
> newsletters I get to arrive in HTML format, not Plain Text.


Are you scanning incoming mail with an antivirus scanner? That's one of the

most common causes of this particular problem. Uninstall your AV program and

reinstall it without any mail scanning feature.

--
 
S

Sm9uYXRoYW5M

#3
Here's the thing. It only happens with some emails. There are many HTML

emails that come through just fine. I'll disable the email scanning anyway

and see if that changes anything.

Jonathan

"Brian Tillman " wrote:


> "JonathanL" <JonathanL> wrote in message
> news:91E72576-5D84-4851-9E9F-562616131188@microsoft.com...
>
> >I have some newsletter emails that are getting converted from HTML to Plain
> > Text.
> > When I view them via my ISP's webmail site, they appear properly as HTML,
> > but when they come into Outlook 2007, they are now plain text with all
> > graphics gone and just the web addresses in their places. This has been
> > verified on two different PCs.
> > How is this conversion getting done and how can I stop it? I want the HTML
> > newsletters I get to arrive in HTML format, not Plain Text.


> Are you scanning incoming mail with an antivirus scanner? That's one of the
> most common causes of this particular problem. Uninstall your AV program and
> reinstall it without any mail scanning feature.
> >

>
 
R

RGFtc2VsIGluIERpc3RyZXNz

#4
I am having the exact same problem. I use the free edition of AVG and have

used it for several years w/ no problems at all. This problem began the

first part of April and only happens w/ newsletter-type e-mails, never

personal ones. If I set my AV not to scan email, then how can it protect me?

"Brian Tillman " wrote:


> "JonathanL" <JonathanL> wrote in message
> news:91E72576-5D84-4851-9E9F-562616131188@microsoft.com...
>
> >I have some newsletter emails that are getting converted from HTML to Plain
> > Text.
> > When I view them via my ISP's webmail site, they appear properly as HTML,
> > but when they come into Outlook 2007, they are now plain text with all
> > graphics gone and just the web addresses in their places. This has been
> > verified on two different PCs.
> > How is this conversion getting done and how can I stop it? I want the HTML
> > newsletters I get to arrive in HTML format, not Plain Text.


> Are you scanning incoming mail with an antivirus scanner? That's one of the
> most common causes of this particular problem. Uninstall your AV program and
> reinstall it without any mail scanning feature.
> >

>
 
S

Sm9uYXRoYW5M

#5
I got a suggestion to try over on the AVG support forum. I'll let you know if

it works.

Jonathan

"Damsel in Distress" wrote:


> I am having the exact same problem. I use the free edition of AVG and have
> used it for several years w/ no problems at all. This problem began the
> first part of April and only happens w/ newsletter-type e-mails, never
> personal ones. If I set my AV not to scan email, then how can it protect me?

> "Brian Tillman " wrote:
>
> > "JonathanL" <JonathanL> wrote in message
> > news:91E72576-5D84-4851-9E9F-562616131188@microsoft.com...
> >
> > >I have some newsletter emails that are getting converted from HTML to Plain
> > > Text.
> > > > When I view them via my ISP's webmail site, they appear properly as HTML,
> > > but when they come into Outlook 2007, they are now plain text with all
> > > graphics gone and just the web addresses in their places. This has been
> > > verified on two different PCs.
> > > > How is this conversion getting done and how can I stop it? I want the HTML
> > > newsletters I get to arrive in HTML format, not Plain Text.

> > Are you scanning incoming mail with an antivirus scanner? That's one of the
> > most common causes of this particular problem. Uninstall your AV program and
> > reinstall it without any mail scanning feature.
> > > >

> >
 
G

Gordon

#6
"Damsel in Distress" <DamselinDistress> wrote in

message news:48684D20-0EE3-437D-BD93-633A181C3FE3@microsoft.com...
> I am having the exact same problem. I use the free edition of AVG and have
> used it for several years w/ no problems at all. This problem began the
> first part of April and only happens w/ newsletter-type e-mails, never
> personal ones. If I set my AV not to scan email, then how can it protect
> me?
>


Because you don't get viruses by DOWNLOADING an email. AV scanners scan

email as it is downloaded and as such are a waste of resources, amongst

other things.

Asking a question?

Please tell us the version of the application you are asking about,

your OS, Service Pack level

and the FULL contents of any error message(s)
 
S

Sm9uYXRoYW5M

#7
Does anyone else have any useful ideas about the cause of the problem stated

and its solution?

Jonathan

"Gordon" wrote:


> "Damsel in Distress" <DamselinDistress> wrote in
> message news:48684D20-0EE3-437D-BD93-633A181C3FE3@microsoft.com...
> >I am having the exact same problem. I use the free edition of AVG and have
> > used it for several years w/ no problems at all. This problem began the
> > first part of April and only happens w/ newsletter-type e-mails, never
> > personal ones. If I set my AV not to scan email, then how can it protect
> > me?
> >


> Because you don't get viruses by DOWNLOADING an email. AV scanners scan
> email as it is downloaded and as such are a waste of resources, amongst
> other things.

> > Asking a question?
> Please tell us the version of the application you are asking about,
> your OS, Service Pack level
> and the FULL contents of any error message(s)

>
 
#8
"JonathanL" <JonathanL> wrote in message

news:1186FAA4-5E0A-4396-84BB-A136DC911A22@microsoft.com...


> Here's the thing. It only happens with some emails. There are many HTML
> emails that come through just fine. I'll disable the email scanning anyway
> and see if that changes anything.


Keep in mind that it may not be sufficient to disable the scanning function.

Many AV apps require uninstallation/reinstallation without the scanning in

order to truly disable it.

Let us know the result of the experiment.

--
 
#9
"Damsel in Distress" <DamselinDistress> wrote in

message news:48684D20-0EE3-437D-BD93-633A181C3FE3@microsoft.com...


> I am having the exact same problem. I use the free edition of AVG and have
> used it for several years w/ no problems at all. This problem began the
> first part of April and only happens w/ newsletter-type e-mails, never
> personal ones. If I set my AV not to scan email, then how can it protect
> me?


AVG's interaction with Outlook took a turn for the worse when AVG V8 came out

and now that V8.5 is available, it seems more prevalent than ever. It's a

best practice to not integrate AV scanning with a mail client.

--
 
S

Sm9uYXRoYW5M

#10
I'll try that but I have my doubts it will change anything and here's why.

I've now also noticed something else.

I get a few newsletters delivered to more than one address. I can view them

on both my ISP's and Hotmail's website and they are full HTML emails.

When they come into Outlook (Hotmail is pulled in via the Outlook

Connector), the ones from the Hotmail account are all still HTML formatted,

looking just like on the website; but the ones through my ISP may be either

HTML or Plain Text. There are a couple of sources whose mail always gets

converted now, whereas all other newsletters come through HTML.

So this is why I'm doubting that my AV app (AVG 8.5) is doing it because if

it did it, it would affect ALL emails and not just pick out the emails from

certain sources to convert.

Jonathan

"Brian Tillman " wrote:


> "JonathanL" <JonathanL> wrote in message
> news:1186FAA4-5E0A-4396-84BB-A136DC911A22@microsoft.com...
>
> > Here's the thing. It only happens with some emails. There are many HTML
> > emails that come through just fine. I'll disable the email scanning anyway
> > and see if that changes anything.


> Keep in mind that it may not be sufficient to disable the scanning function.
> Many AV apps require uninstallation/reinstallation without the scanning in
> order to truly disable it.

> Let us know the result of the experiment.
> >

>
 
#11
"JonathanL" <JonathanL> wrote in message

news:285D0701-4EF8-4720-9F51-6360B61D7C59@microsoft.com...


> When they come into Outlook (Hotmail is pulled in via the Outlook
> Connector), the ones from the Hotmail account are all still HTML formatted,
> looking just like on the website; but the ones through my ISP may be either
> HTML or Plain Text. There are a couple of sources whose mail always gets
> converted now, whereas all other newsletters come through HTML.

> So this is why I'm doubting that my AV app (AVG 8.5) is doing it because if
> it did it, it would affect ALL emails and not just pick out the emails from
> certain sources to convert.


An AV program will interact with each mail transport differently. I can

easily imagine that Outlook Connector-accessed accounts not getting scanned

while POP accounts do.

--
 
S

Sm9uYXRoYW5M

#12
I have now uninstall AVG and reinstalled it without the Email scanning

function. So I'll be watching my ISP emails over the next serveral days to

see if any more come in converted to Plain Text. I'll be sure to report in

next week with what the results are. At this point, I'm not convinced because

not all HTML emails coming through my ISP account are converted, only certain

ones. If AVG was doing it, it should be doing it to ALL HTML emails coming

through there.

Jonathan

"Brian Tillman " wrote:


> "JonathanL" <JonathanL> wrote in message
> news:285D0701-4EF8-4720-9F51-6360B61D7C59@microsoft.com...

>
> > When they come into Outlook (Hotmail is pulled in via the Outlook
> > Connector), the ones from the Hotmail account are all still HTML formatted,
> > looking just like on the website; but the ones through my ISP may be either
> > HTML or Plain Text. There are a couple of sources whose mail always gets
> > converted now, whereas all other newsletters come through HTML.
> > So this is why I'm doubting that my AV app (AVG 8.5) is doing it because if
> > it did it, it would affect ALL emails and not just pick out the emails from
> > certain sources to convert.


> An AV program will interact with each mail transport differently. I can
> easily imagine that Outlook Connector-accessed accounts not getting scanned
> while POP accounts do.
> >

>
 
R

RGFtc2VsIGluIERpc3RyZXNz

#13
Jonathan, I went into my AVG this morning and unchecked Scan Incoming

Messages. MY LAST 2 NEWSLETTERS CAME IN PERFECTLY!!! The AVG site said to

notify them if this happened, and so I will do that tonight. Let me know if

that works for you,too.

"JonathanL" wrote:


> Does anyone else have any useful ideas about the cause of the problem stated
> and its solution?

> Jonathan

> "Gordon" wrote:
>
> > "Damsel in Distress" <DamselinDistress> wrote in
> > message news:48684D20-0EE3-437D-BD93-633A181C3FE3@microsoft.com...
> > >I am having the exact same problem. I use the free edition of AVG and have
> > > used it for several years w/ no problems at all. This problem began the
> > > first part of April and only happens w/ newsletter-type e-mails, never
> > > personal ones. If I set my AV not to scan email, then how can it protect
> > > me?
> > >

> > Because you don't get viruses by DOWNLOADING an email. AV scanners scan
> > email as it is downloaded and as such are a waste of resources, amongst
> > other things.
> > > > Asking a question?
> > Please tell us the version of the application you are asking about,
> > your OS, Service Pack level
> > and the FULL contents of any error message(s)
> >
 
R

RGFtc2VsIGluIERpc3RyZXNz

#14
OK, I'm confused. Ithought that having incoming email scanned was my

protection against viruses and other attacks. Plus, obviously I don't

really u'stand what downloading an email means. I thought I was downloading

when I opened the email. Right now, the feature to scan incoming email is

turned off. How can my email be protected now?

"Brian Tillman " wrote:


> "Damsel in Distress" <DamselinDistress> wrote in
> message news:48684D20-0EE3-437D-BD93-633A181C3FE3@microsoft.com...
>
> >I am having the exact same problem. I use the free edition of AVG and have
> > used it for several years w/ no problems at all. This problem began the
> > first part of April and only happens w/ newsletter-type e-mails, never
> > personal ones. If I set my AV not to scan email, then how can it protect
> > me?


> AVG's interaction with Outlook took a turn for the worse when AVG V8 came out
> and now that V8.5 is available, it seems more prevalent than ever. It's a
> best practice to not integrate AV scanning with a mail client.
> >

>
 
G

Gordon

#15
"Damsel in Distress" <DamselinDistress> wrote in

message news:9F7CF53D-EB63-4FFE-B6EF-F404B95F7184@microsoft.com...
> OK, I'm confused. Ithought that having incoming email scanned was my
> protection against viruses and other attacks. Plus, obviously I don't
> really u'stand what downloading an email means. I thought I was
> downloading
> when I opened the email.


"Downloading" is the process by which your Email Client (Outlook) transfers

your email from the remote server (the Mail Server) onto your local machine.

Youi can download emails without opening them. Opening an email is the

process by which you double-click on an email and it opens in a new window

for reading. Even previewing in the Reading pane is not really "opening".

Hope that makes things a bit clearer...


> Right now, the feature to scan incoming email is
> turned off. How can my email be protected now?
>


The AV will kick in when you OPEN an email, if there is something dodgy in

it, or when you try to open a dodgy attachment.

Downloading an email in itself does not constitute a risk, you have to DO

something to it first.

HTH

Asking a question?

Please tell us the version of the application you are asking about,

your OS, Service Pack level

and the FULL contents of any error message(s)
 
R

RGFtc2VsIGluIERpc3RyZXNz

#16
Oh thank you :) SO.. am I safe w/ AVG 8.5 using the setting "scan incoming

messages" UNclicked?? And I can trust that AVG will indeed scan when I OPEN

an email? You are really helping me to understand. Question: I have been

told that I should uninstall/remove previous versions of AVG and just keep

the newest: 8.5. When I look in Add/Remove Programs, I do not see any

previous versions. However, if I do a search for AVG, then I get a huge HUGE

list of AVG items--- none of which tell me what to uninstall. If you

believe that I should indeed unstall earlier versions, plz tell me how to do

that, considering that I can't find the program in Add/Remove programs.

"Gordon" wrote:


> "Damsel in Distress" <DamselinDistress> wrote in
> message news:9F7CF53D-EB63-4FFE-B6EF-F404B95F7184@microsoft.com...
> > OK, I'm confused. Ithought that having incoming email scanned was my
> > protection against viruses and other attacks. Plus, obviously I don't
> > really u'stand what downloading an email means. I thought I was
> > downloading
> > when I opened the email.


> "Downloading" is the process by which your Email Client (Outlook) transfers
> your email from the remote server (the Mail Server) onto your local machine.
> Youi can download emails without opening them. Opening an email is the
> process by which you double-click on an email and it opens in a new window
> for reading. Even previewing in the Reading pane is not really "opening".

> Hope that makes things a bit clearer...
>
> > Right now, the feature to scan incoming email is
> > turned off. How can my email be protected now?
> >


> The AV will kick in when you OPEN an email, if there is something dodgy in
> it, or when you try to open a dodgy attachment.
> Downloading an email in itself does not constitute a risk, you have to DO
> something to it first.

> HTH

> > Asking a question?
> Please tell us the version of the application you are asking about,
> your OS, Service Pack level
> and the FULL contents of any error message(s)

>
 
#17
"Damsel in Distress" <DamselinDistress> wrote in

message news:FA2EB3BF-0206-4109-A642-21FDF267B645@microsoft.com...


> Oh thank you :) SO.. am I safe w/ AVG 8.5 using the setting "scan incoming
> messages" UNclicked??


You're safe. If you do get a message with an attachment and you don't

recognize the sender, delete the message without opening it. If the sender is

someone you know but you didn't request the attachment or wasn't expecting it,

also delete the message without opening it.


> And I can trust that AVG will indeed scan when I OPEN
> an email?


In order to open something in Outlook, it must first be created as a file on

your hard drive. Outlook does this when you open an item. AVG automatically

scans anything placed on the hard drive. So, when Outlook creates the item on

the hard drive, AVG will scan it.


> Question: I have been
> told that I should uninstall/remove previous versions of AVG and just keep
> the newest: 8.5. When I look in Add/Remove Programs, I do not see any
> previous versions.


AVG's installation procedure removes prior versions before installing the

newer version.

--
 
R

RGFtc2VsIGluIERpc3RyZXNz

#18
"Brian Tillman " wrote:


> "Damsel in Distress" <DamselinDistress> wrote in
> message news:FA2EB3BF-0206-4109-A642-21FDF267B645@microsoft.com...
>
> > Oh thank you :) SO.. am I safe w/ AVG 8.5 using the setting "scan incoming
> > messages" UNclicked??


> You're safe. If you do get a message with an attachment and you don't
> recognize the sender, delete the message without opening it. If the sender is
> someone you know but you didn't request the attachment or wasn't expecting it,
> also delete the message without opening it.
>
> > And I can trust that AVG will indeed scan when I OPEN
> > an email?


> In order to open something in Outlook, it must first be created as a file on
> your hard drive. Outlook does this when you open an item. AVG automatically
> scans anything placed on the hard drive. So, when Outlook creates the item on
> the hard drive, AVG will scan it.
>
> > Question: I have been
> > told that I should uninstall/remove previous versions of AVG and just keep
> > the newest: 8.5. When I look in Add/Remove Programs, I do not see any
> > previous versions.


> AVG's installation procedure removes prior versions before installing the
> newer version.
> >

>


Very well then, Brian; if you tell me that I am safe, I will leave my AVG

settings as they are. And 1000 times THANK YOU.

BTW--- this is Microsoft site is so miserably sloooow every time I try.

Half of the time "they system is busy" and the page never loads at all.

Often my message thread can't be displayed. But I am so glad that I found

you.
 
G

Gordon

#19
"Damsel in Distress" <DamselinDistress> wrote in

message news:808043CD-E3E7-47D9-9874-1BC3C0E28B79@microsoft.com...


> BTW--- this is Microsoft site is so miserably sloooow every time I try.
> Half of the time "they system is busy" and the page never loads at all.
> Often my message thread can't be displayed. But I am so glad that I found
> you.
>


Do yourself a BIG favour and ditch the horrible web interface. Use a news

reader instead.

Setting up Outlook Express/Windows Mail to access Microsoft newsgroups

http://www.michaelstevenstech.com/outlookexpressnewreader.htm

Accessing the MS newsgroups in Outlook Express/Windows Mail Newsreader

http://www.microsoft.com/windowsxp/expertzone/newsgroupsetup.mspx

Asking a question?

Please tell us the version of the application you are asking about,

your OS, Service Pack level

and the FULL contents of any error message(s)
 
R

RGFtc2VsIGluIERpc3RyZXNz

#20
I have heard of newsgroups but have NO idea whatsoever what they are, what

that means, or how it works. I see that you've sent me 2 links, which I will

look at later tonight. Tell me more, if you're willing, please. I presume

that my newsletters will arrive via newsgroup, rather than via Outlook

e-mail. What all will I be able to access using a newsgroup?

"Gordon" wrote:


> "Damsel in Distress" <DamselinDistress> wrote in
> message news:808043CD-E3E7-47D9-9874-1BC3C0E28B79@microsoft.com...
>
> > BTW--- this is Microsoft site is so miserably sloooow every time I try.
> > Half of the time "they system is busy" and the page never loads at all.
> > Often my message thread can't be displayed. But I am so glad that I found
> > you.
> >


> Do yourself a BIG favour and ditch the horrible web interface. Use a news
> reader instead.

> Setting up Outlook Express/Windows Mail to access Microsoft newsgroups
> http://www.michaelstevenstech.com/outlookexpressnewreader.htm

> Accessing the MS newsgroups in Outlook Express/Windows Mail Newsreader
> http://www.microsoft.com/windowsxp/expertzone/newsgroupsetup.mspx

> > Asking a question?
> Please tell us the version of the application you are asking about,
> your OS, Service Pack level
> and the FULL contents of any error message(s)

>
 
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