Outlook 2003 - Preview Pane - deleted item not clearing

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Hoib

Hello - Have a strange behavior to find out about. Office 2003 and Outlook

2003 on an XP Pro machine with SP3. Has been working fine up to this past

weekend when a power outage brought the machine down. The user left Outlook

2003 running when the power outage hit. We restarted and everything comes

back. However...

In reading his email, he uses his preview pane which appears. If he clicks

"Delete" (the "X" at the top of menu bar), the message header element

disappears into "Deleted Items" but the message preview stays on the

supposedly deleted message. I won't go away even if we click on the next

message in the inbox. Other Outlook installs don't exhibit this behavior but

auto-move to the next message in line and display the preview pane contents

correctly for that next message. Now, if he moves from one message to

another in the inbox, the preview pane works fine. It's only when deleting

that the preview pane "gets stuck" on the deleted item's textual content.

We've visited Tools > Options > Preferences > Email Settings and ensured

that "When Deleting and Moving..." is set to "Return to the Inbox" which is

the way it's set on the others in the office. I haven't attempted to Detect

and Repair as I'm not sure exactly what this problem is.

I'd like to return this to normal operation. Anyone have a fix for this?
 
K

Kathleen Orland

Sounds like perhaps the PST corrupted during the power outage. I would

recommend repairing the PST file. This must be done with Outlook closed.

Use file/folder search to look for scanpst.exe. Double-click it and follow

the instructions. It will ask you to browse to your PST so you should know

the location. Run scanpst.exe against your PST. If it finds errors and

repairs them, run it again until it no longer finds any errors.

Then open Outlook again and see if that has resolved your issue.

Information about the PST file, including how to repair it:

http://www.howto-outlook.com/faq/aboutpst.htm

"Hoib" <Hoib> wrote in message

news:145A025F-D61E-4870-B6AF-05B68361B513@microsoft.com...
> Hello - Have a strange behavior to find out about. Office 2003 and


Outlook
> 2003 on an XP Pro machine with SP3. Has been working fine up to this past
> weekend when a power outage brought the machine down. The user left


Outlook
> 2003 running when the power outage hit. We restarted and everything comes
> back. However...

> In reading his email, he uses his preview pane which appears. If he


clicks
> "Delete" (the "X" at the top of menu bar), the message header element
> disappears into "Deleted Items" but the message preview stays on the
> supposedly deleted message. I won't go away even if we click on the next
> message in the inbox. Other Outlook installs don't exhibit this behavior


but
> auto-move to the next message in line and display the preview pane


contents
> correctly for that next message. Now, if he moves from one message to
> another in the inbox, the preview pane works fine. It's only when


deleting
> that the preview pane "gets stuck" on the deleted item's textual content.

> We've visited Tools > Options > Preferences > Email Settings and ensured
> that "When Deleting and Moving..." is set to "Return to the Inbox" which


is
> the way it's set on the others in the office. I haven't attempted to


Detect
> and Repair as I'm not sure exactly what this problem is.

> I'd like to return this to normal operation. Anyone have a fix for this?
 
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