Rich Text Format message issues TNEF?

  • Thread starter mdlister
  • Start date Views 1,464
M

mdlister

Morning, i have a problem and was hoping someone may be able to help, i

have one user out of 330 using outlook 2007 and when they attach a file

to an email it appears with no icon or text but you can click on it and

it will highlight it with a box around the attachment.

I should point out we use Rich Text formatting by default via GPO. I

have proved the attachement is still there by clicking on it on the

recievers end but you kinda have to find it as its invisible. To

resolve this on a Temp bases under options changing the format to plain

moves it from the body to the attached box, then switching back to rich

text it appears.

very strange.

i found http://support.microsoft.com/kb/830302 detailing it could be to

do with Transport Neutral Encapsulation Format (TNEF) but the solutions

they suggested we can't change as GPO grey's out the options for

modifiying the default message format. And as it works on other PC's

fine there must be something else causing it.

I have uninstalled and reinstalled office but that has not helped. Any

other ideas would be great.

Mike

mdlister
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I don't know how it works on the other computers if they are in fact enabled

in Outlook to compose in RTF - this is the correct behavior for RTF

formatting. It should have an icon and the file name though.

did you compare the tools, options, mail format setting between computers to

see if they are identical?

"mdlister" <mdlister.5658386@outlookbanter.com> wrote in message

news:mdlister.5658386@outlookbanter.com...

> Morning, i have a problem and was hoping someone may be able to help, i
> have one user out of 330 using outlook 2007 and when they attach a file
> to an email it appears with no icon or text but you can click on it and
> it will highlight it with a box around the attachment.

> I should point out we use Rich Text formatting by default via GPO. I
> have proved the attachement is still there by clicking on it on the
> recievers end but you kinda have to find it as its invisible. To
> resolve this on a Temp bases under options changing the format to plain
> moves it from the body to the attached box, then switching back to rich
> text it appears.

> very strange.

> i found http://support.microsoft.com/kb/830302 detailing it could be to
> do with Transport Neutral Encapsulation Format (TNEF) but the solutions
> they suggested we can't change as GPO grey's out the options for
> modifiying the default message format. And as it works on other PC's
> fine there must be something else causing it.

> I have uninstalled and reinstalled office but that has not helped. Any
> other ideas would be great.

> Mike

> > mdlister
 
M

mdlister

i did compare what settings are enabled, most are defined by group

policy, this happens on all email the user creates, they dont even need

to enter an address in the to field, if they just try to add an

attachment it vanishes, then to get it back click the option tab in the

email and change the format for that message from RTF to HTML and it

appears, click back to the RTF format and its still not there. However

if you click the plain text format and accept the warning about some

features wont be available and then click back to RTF the icon appears.

This is a very strange work around and i haven't seen anything like

this before since rolling out office 2007.

I have tried new profiles for the user and different users on the pc

but everyone gets the same problem so i know its not a user/profile

issue and more software. I could re-ghost the machine but seems a bit

extreme to reslove a problem like this.

Mike

mdlister
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
So it affects all users on this machine and its ok for the same users on

other machines? That means its something with the computer - while reimaging

should fix it (and might be faster), it would be nice to know what is

causing it.

Does this computer have any software that the others do not?

Did you try repairing the office install?

"mdlister" <mdlister.56680c6@outlookbanter.com> wrote in message

news:mdlister.56680c6@outlookbanter.com...

> i did compare what settings are enabled, most are defined by group
> policy, this happens on all email the user creates, they dont even need
> to enter an address in the to field, if they just try to add an
> attachment it vanishes, then to get it back click the option tab in the
> email and change the format for that message from RTF to HTML and it
> appears, click back to the RTF format and its still not there. However
> if you click the plain text format and accept the warning about some
> features wont be available and then click back to RTF the icon appears.

> This is a very strange work around and i haven't seen anything like
> this before since rolling out office 2007.

> I have tried new profiles for the user and different users on the pc
> but everyone gets the same problem so i know its not a user/profile
> issue and more software. I could re-ghost the machine but seems a bit
> extreme to reslove a problem like this.

> Mike

> > mdlister
 
M

mdlister

It is only the machine that is causing the issue, which makes it very

interesting, I did not try the repair function of office only

uninstalling it and a clean install using the CD rather than our

software deployment tool (radia). But the problem still persists.

The attachments are being sent and recieved by the recipients, but they

are hidden so you have to click round the screen to find it so it does

strip it out its just hidden, the MS link in my original post was

something i found about attachments being stripped out but thats not

the case as they are still in the email, tho it still might have

something to do with that?

The software between machines varies between departments, this machine

in question is the service desk team leader's however there are 2 team

leaders and the other will have the same software and is fine.

Thanks for the help so far, any thing else you think of would be

greatly appriciated

Mike

mdlister
 

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