Can't Send Email from Outlooik While Traveling

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B

BobT.

I'm traveling. While charter.net is my home ISP and I can send email using

Charter's own Webmail system, I cannot send using my Microsoft Outlook 2003

SP3 from anywhere today. I've tried using the free Wi-Fi at Panera Bread and

I've tried a home network here which is using AOL. I even changed the

outgoing server address to <smtp.aol.com> while at the local home using AOL

from <smtp.charter.net> which I use at my home location and I was using at

Panera Bread. (I also tried <mail.charter.net> which is what Charter

suggested, and that didn't work either.>) My Outlook tells me it is

processing my outbox

messages but then tells me it failed. And, indeed, it has failed.

Everything is still sitting in my Outbox and nothing shows in my Sent Mail

file. I use XP Pro SP3 as my OS. Can anyone help me to send email from

Microsoft Outlook while I'm traveling these next few days? (Incoming mail

works just fine.) Authentication is NOT selected, as I never have to do

that at home on my home domain. I've tried selecting authentication and each

of the three ways to do so - but still I can't get mail to Send. I've

checked with Charter and they claim that as I can send and receive using

their Webmail system it's not their problem but it's Microsoft's. I really

don't care whose problem it is...I just want it to work! Any help will be

greatly appreciated!!!
 
R

Roady [MVP]

You do have to enable authentication when you are no longer on their network

(like you are from home).

Remove all the messages from your Outbox, enable the authentication option,

restart Outlook and try sending again.

Also, do you have a virus scanner installed which integrates itself with

Outlook? Uninstall this integration part of your virus scanner and try

again; you'd still be sufficiently protected by your on-access scanner part

of the virus scanner. For more details see;

http://www.msoutlook.info/question/20

---
"BobT." <BobT> wrote in message

news:8FC8D802-2F7C-4B31-A2FC-8E7D65A7036E@microsoft.com...
> I'm traveling. While charter.net is my home ISP and I can send email
> using
> Charter's own Webmail system, I cannot send using my Microsoft Outlook
> 2003
> SP3 from anywhere today. I've tried using the free Wi-Fi at Panera Bread
> and
> I've tried a home network here which is using AOL. I even changed the
> outgoing server address to <smtp.aol.com> while at the local home using
> AOL
> from <smtp.charter.net> which I use at my home location and I was using at
> Panera Bread. (I also tried <mail.charter.net> which is what Charter
> suggested, and that didn't work either.>) My Outlook tells me it is
> processing my outbox
> messages but then tells me it failed. And, indeed, it has failed.
> Everything is still sitting in my Outbox and nothing shows in my Sent Mail
> file. I use XP Pro SP3 as my OS. Can anyone help me to send email from
> Microsoft Outlook while I'm traveling these next few days? (Incoming mail
> works just fine.) Authentication is NOT selected, as I never have to do
> that at home on my home domain. I've tried selecting authentication and
> each
> of the three ways to do so - but still I can't get mail to Send. I've
> checked with Charter and they claim that as I can send and receive using
> their Webmail system it's not their problem but it's Microsoft's. I
> really
> don't care whose problem it is...I just want it to work! Any help will be
> greatly appreciated!!!
>
 
B

BobT.

I've followed each of your suggestions - took all mail out of my Outbox,

restarted Outlook, set up authentication (using the first radio dial),

disabled email scanning in my Kaspersky Internet Security, and then tired

sending each of my outbound emails again - unfiortunately with exactly the

same results: an error message that says I can't send email! I appreciate

your efforts to help me. Any other recommendations to try? I'm very

frustrated and need to send emails for business while traveling. Thanks,

again.

"Roady [MVP]" wrote:


> You do have to enable authentication when you are no longer on their network
> (like you are from home).
> Remove all the messages from your Outbox, enable the authentication option,
> restart Outlook and try sending again.

> Also, do you have a virus scanner installed which integrates itself with
> Outlook? Uninstall this integration part of your virus scanner and try
> again; you'd still be sufficiently protected by your on-access scanner part
> of the virus scanner. For more details see;
> http://www.msoutlook.info/question/20

> >

> ---
> "BobT." <BobT> wrote in message
> news:8FC8D802-2F7C-4B31-A2FC-8E7D65A7036E@microsoft.com...
> > I'm traveling. While charter.net is my home ISP and I can send email
> > using
> > Charter's own Webmail system, I cannot send using my Microsoft Outlook
> > 2003
> > SP3 from anywhere today. I've tried using the free Wi-Fi at Panera Bread
> > and
> > I've tried a home network here which is using AOL. I even changed the
> > outgoing server address to <smtp.aol.com> while at the local home using
> > AOL
> > from <smtp.charter.net> which I use at my home location and I was using at
> > Panera Bread. (I also tried <mail.charter.net> which is what Charter
> > suggested, and that didn't work either.>) My Outlook tells me it is
> > processing my outbox
> > messages but then tells me it failed. And, indeed, it has failed.
> > Everything is still sitting in my Outbox and nothing shows in my Sent Mail
> > file. I use XP Pro SP3 as my OS. Can anyone help me to send email from
> > Microsoft Outlook while I'm traveling these next few days? (Incoming mail
> > works just fine.) Authentication is NOT selected, as I never have to do
> > that at home on my home domain. I've tried selecting authentication and
> > each
> > of the three ways to do so - but still I can't get mail to Send. I've
> > checked with Charter and they claim that as I can send and receive using
> > their Webmail system it's not their problem but it's Microsoft's. I
> > really
> > don't care whose problem it is...I just want it to work! Any help will be
> > greatly appreciated!!!
> >

> .
>
 
D

DL

You may have to uninstall your AV, then reboot, then reinstall the AV

without the outlook integration in order to ensure its outlook hooks have

been completely removed

"BobT." <BobT> wrote in message

news:B42FA8F2-726F-4DC3-B4F3-412E46672A87@microsoft.com...
> I've followed each of your suggestions - took all mail out of my Outbox,
> restarted Outlook, set up authentication (using the first radio dial),
> disabled email scanning in my Kaspersky Internet Security, and then tired
> sending each of my outbound emails again - unfiortunately with exactly the
> same results: an error message that says I can't send email! I appreciate
> your efforts to help me. Any other recommendations to try? I'm very
> frustrated and need to send emails for business while traveling. Thanks,
> again.

> "Roady [MVP]" wrote:
>
> > You do have to enable authentication when you are no longer on their
> > network
> > (like you are from home).
> > Remove all the messages from your Outbox, enable the authentication
> > option,
> > restart Outlook and try sending again.
>

>> Also, do you have a virus scanner installed which integrates itself with
> > Outlook? Uninstall this integration part of your virus scanner and try
> > again; you'd still be sufficiently protected by your on-access scanner
> > part
> > of the virus scanner. For more details see;
> > http://www.msoutlook.info/question/20
>

>> > >

>

>
>
>
>
>
>
>> --->

>> "BobT." <BobT> wrote in message
> > news:8FC8D802-2F7C-4B31-A2FC-8E7D65A7036E@microsoft.com...
> > > I'm traveling. While charter.net is my home ISP and I can send email
> > > using
> > > Charter's own Webmail system, I cannot send using my Microsoft Outlook
> > > 2003
> > > SP3 from anywhere today. I've tried using the free Wi-Fi at Panera
> > > Bread
> > > and
> > > I've tried a home network here which is using AOL. I even changed the
> > > outgoing server address to <smtp.aol.com> while at the local home using
> > > AOL
> > > from <smtp.charter.net> which I use at my home location and I was using
> > > at
> > > Panera Bread. (I also tried <mail.charter.net> which is what Charter
> > > suggested, and that didn't work either.>) My Outlook tells me it is
> > > processing my outbox
> > > messages but then tells me it failed. And, indeed, it has failed.
> > > Everything is still sitting in my Outbox and nothing shows in my Sent
> > > Mail
> > > file. I use XP Pro SP3 as my OS. Can anyone help me to send email
> > > from
> > > Microsoft Outlook while I'm traveling these next few days? (Incoming
> > > mail
> > > works just fine.) Authentication is NOT selected, as I never have to
> > > do
> > > that at home on my home domain. I've tried selecting authentication
> > > and
> > > each
> > > of the three ways to do so - but still I can't get mail to Send. I've
> > > checked with Charter and they claim that as I can send and receive
> > > using
> > > their Webmail system it's not their problem but it's Microsoft's. I
> > > really
> > > don't care whose problem it is...I just want it to work! Any help will
> > > be
> > > greatly appreciated!!!
> > >

> > .
> >
 
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