Outlook 2007 Crashing When Opening Select Emails on Windows VistaUltimate 64 Bit

  • Thread starter Dennis Gaudenzi
  • Start date Views 1,929
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D

Dennis Gaudenzi

Hi everyone. I have a very odd issue that just started today. It

could be a coincidence, but this all started after I installed Java on

my computer. I did a restore back to before the install, but I still

have this error.

I am running Office 2007 Windows Vista Ultimate 64 bit version. 8gb

of ram. Everything is brand new top of the line within a month.

When I open certain emails (either in Reading Pane or double click to

open if reading pane is off), Outlook 2007 will crash and try to

repair itself and start back up again. I can open all other emails

fine. There is nothing bad about the emails that it crashes on - they

are normal valid emails. I did happen to inspect the emails it

crashes when opening and they all seem to have a dark background color

- again, could be a coincidence since that sounds odd to me.

I opened Outlook in safe mode and it disabled Reading Pane and

ShowSenderPhoto OutlookAddin.Connect. Not even sure what the second

this is. Tried to open the bad emails again, it crashes even in safe

mode.

It almost sounds to me that this could be related to something else

outside of Outlook. Below is the crash report from the Event Viewer.

It is the same exact report each time.

Just to be safe, I stopped indexing for Outlook since there were some

other errors in the Event Viewer, not sure if related in any way.

I ran the SCANPST tool, came up with some errors and I repaired, but

it did not stop my issue. I ran the Office Diagnostic tool, again did

not find anything.

Any help would be much appreciated! I use Outlook all day and night

so this is a crippler for me right now.

Thanks in advance....

Dennis

----------------
Product

Microsoft Office Outlook

Problem

Stopped working

Date

5/1/2009 4:51 PM

Status

Report Sent

Problem signature

Problem Event Name: APPCRASH

Application Name: OUTLOOK.EXE

Application Version: 12.0.6423.1000

Application Timestamp: 49b08185

Fault Module Name: urlmon.dll

Fault Module Version: 8.0.6001.18702

Fault Module Timestamp: 49b3ad4e

Exception Code: c0000005

Exception Offset: 0003e819

OS Version: 6.0.6001.2.1.0.256.1

Locale ID: 1033

Extra information about the problem

LCID: 1033

Brand: Office12Crash

skulcid: 1033

Bucket ID: 1252256335
 
D

DL

Re: Outlook 2007 Crashing When Opening Select Emails on Windows Vista Ultimate 64 Bit

Run Office diagnostics

Also locate and run scanpst.exe on your data file (with outlook closed)

"Dennis Gaudenzi" <dennisgaudenzi@gmail.com> wrote in message

news:5c69f215-9d62-417b-ab6f-7d79ada6d79c@h11g2000yqb.googlegroups.com...
> Hi everyone. I have a very odd issue that just started today. It
> could be a coincidence, but this all started after I installed Java on
> my computer. I did a restore back to before the install, but I still
> have this error.

> I am running Office 2007 Windows Vista Ultimate 64 bit version. 8gb
> of ram. Everything is brand new top of the line within a month.

> When I open certain emails (either in Reading Pane or double click to
> open if reading pane is off), Outlook 2007 will crash and try to
> repair itself and start back up again. I can open all other emails
> fine. There is nothing bad about the emails that it crashes on - they
> are normal valid emails. I did happen to inspect the emails it
> crashes when opening and they all seem to have a dark background color
> - again, could be a coincidence since that sounds odd to me.

> I opened Outlook in safe mode and it disabled Reading Pane and
> ShowSenderPhoto OutlookAddin.Connect. Not even sure what the second
> this is. Tried to open the bad emails again, it crashes even in safe
> mode.

> It almost sounds to me that this could be related to something else
> outside of Outlook. Below is the crash report from the Event Viewer.
> It is the same exact report each time.

> Just to be safe, I stopped indexing for Outlook since there were some
> other errors in the Event Viewer, not sure if related in any way.

> I ran the SCANPST tool, came up with some errors and I repaired, but
> it did not stop my issue. I ran the Office Diagnostic tool, again did
> not find anything.

> Any help would be much appreciated! I use Outlook all day and night
> so this is a crippler for me right now.

> Thanks in advance....

> Dennis
> ----------------
> Product
> Microsoft Office Outlook

> Problem
> Stopped working

> Date
> 5/1/2009 4:51 PM

> Status
> Report Sent

> Problem signature
> Problem Event Name: APPCRASH
> Application Name: OUTLOOK.EXE
> Application Version: 12.0.6423.1000
> Application Timestamp: 49b08185
> Fault Module Name: urlmon.dll
> Fault Module Version: 8.0.6001.18702
> Fault Module Timestamp: 49b3ad4e
> Exception Code: c0000005
> Exception Offset: 0003e819
> OS Version: 6.0.6001.2.1.0.256.1
> Locale ID: 1033

> Extra information about the problem
> LCID: 1033
> Brand: Office12Crash
> skulcid: 1033
> Bucket ID: 1252256335

>
 
D

Dennis Gaudenzi

I did actually run both Diagnostics and scanpst.exe. Diagnostics

found nothing and the scanpst.exe found some errors which I fixed, but

it did not fix the issue. It is not happening with ALL emails, just a

select few, of which there is nothing out of the ordinary besides

having a black background. There could be something else in the HTML,

but they are surely not malicious emails.

Thanks,

Dennis
 
D

DaneDaneDane

Re: Outlook 2007 Crashing When Opening Select Emails on Windows Vi

Hello,

I have an employee experiencing the same problem but they are on XP Pro.

They were originally on Office 2003 Personal, then upgraded to Outlook 2007

only. Their PST file was huge and made Outlook choke. There were 2 hotfixs

released KB373379 and KB373476. This fixed everything.

Meanwhile, the employee decides they want to go all the way with Office

2007, so they install it. Everything worked fine.

Service Pack 2 came out for Office 2007, now Outlook as described above.

Reinstall Office 2007? Reinstall the Service Pack? I will keep searching..

Thanks.

"Dennis Gaudenzi" wrote:


> I did actually run both Diagnostics and scanpst.exe. Diagnostics
> found nothing and the scanpst.exe found some errors which I fixed, but
> it did not fix the issue. It is not happening with ALL emails, just a
> select few, of which there is nothing out of the ordinary besides
> having a black background. There could be something else in the HTML,
> but they are surely not malicious emails.

> Thanks,

> Dennis
>
 
D

DaneDaneDane

Re: Outlook 2007 Crashing When Opening Select Emails on Windows Vi

Following up, I made a seperate post for this but can't seem to locate it.

Anyhoo, someone suggested running Outlook in Safemode as a test to see if

this fixed the problem... It sure did! Employee loves running in Safe Mode

and will not let me reinstall anything.
 

Brian Tillman

Senior Member
Re: Outlook 2007 Crashing When Opening Select Emails on Windows Vi

"DaneDaneDane" <DaneDaneDane> wrote in message

news:31378AB8-737E-485A-AFB1-EC803B95A9B1@microsoft.com...


> Following up, I made a seperate post for this but can't seem to locate it.
> Anyhoo, someone suggested running Outlook in Safemode as a test to see if
> this fixed the problem... It sure did! Employee loves running in Safe Mode
> and will not let me reinstall anything.


Running in safe mode all the time is not a solution. You should find out what

the problem is so people can run Outlook normally.

--
 
D

DaneDaneDane

Re: Outlook 2007 Crashing When Opening Select Emails on Windows Vi

Hi, I found the original post. Moving back to that one.

Thank you.

"Brian Tillman " wrote:


> "DaneDaneDane" <DaneDaneDane> wrote in message
> news:31378AB8-737E-485A-AFB1-EC803B95A9B1@microsoft.com...
>
> > Following up, I made a seperate post for this but can't seem to locate it.
> > Anyhoo, someone suggested running Outlook in Safemode as a test to see if
> > this fixed the problem... It sure did! Employee loves running in Safe Mode
> > and will not let me reinstall anything.


> Running in safe mode all the time is not a solution. You should find out what
> the problem is so people can run Outlook normally.
> >

>
 
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