Outlook 2007 killed my PST, messages lost! Please help.

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J

Joe Negrau

Errors have been detected in the file <file_path>. Quit all mail-enabled

applications, and then use the Inbox Repair Tool.

I am having a huge problem with Outlook 2007 on Vista Home Premium 64-bit.

I recently bought a new computer and have moved my PST file to it. When I

tried to open it, I got the error message listed above. I ran scanpst.exe on

my email file and now it's missing about a month of emails!

http://support.microsoft.com/kb/296088/

I found the above article and realized that this must be the problem. The

original pst is 2,785,305KB in size. The recovered pst file is only

2,079,249KB. How can it be that My email is limited to 2GB, when I can set

up a GMail account and have 10GB?

On the old computer, Outlook was opening up the original pst file with no

issues. Why would I have a problem opening the file on a new computer? Why

would it prompt me to run the scanpst on a good file and then damage it?

What can I do to recover the missing messages that are still (hopefully) in

the .bak file?
 
D

DL

The kb quoted referes to outlook data files created with versions pre 2003,

From 2003 the default data file format does not have the size limitations.

Your problem is undoubtably due to the method you used of transfering your

data to the new PC. You need to start over and correctly transfer the data

using methods posted here daily

"Joe Negrau" <JoeNegrau> wrote in message

news:E28542EF-336A-4DAF-954E-1C1973C76EB7@microsoft.com...
> Errors have been detected in the file <file_path>. Quit all mail-enabled
> applications, and then use the Inbox Repair Tool.

> I am having a huge problem with Outlook 2007 on Vista Home Premium 64-bit.
> I recently bought a new computer and have moved my PST file to it. When I
> tried to open it, I got the error message listed above. I ran scanpst.exe
> on
> my email file and now it's missing about a month of emails!

> http://support.microsoft.com/kb/296088/

> I found the above article and realized that this must be the problem. The
> original pst is 2,785,305KB in size. The recovered pst file is only
> 2,079,249KB. How can it be that My email is limited to 2GB, when I can
> set
> up a GMail account and have 10GB?

> On the old computer, Outlook was opening up the original pst file with no
> issues. Why would I have a problem opening the file on a new computer?
> Why
> would it prompt me to run the scanpst on a good file and then damage it?

> What can I do to recover the missing messages that are still (hopefully)
> in
> the .bak file?
 
R

Roady [MVP]

Did you use the Inbox Repair Tool that shipped with Outlook 2007 or did you

download it?

You can find scanpst.exe in the installation for of Office 2007. By default,

on a 64-bit computer, that is;

C:\Program Files (x86)\Microsoft Office\Office12\

The bak-file is the original pst-file. To recover that to a working file

again, simply rename it to .pst.

If it still opens correctly on your original machine, then you might want to

create a new pst-file there and copy the contents to that new pst-file. This

should get rid of any structural errors that might be in the file.

For details see;

http://www.msoutlook.info/question/329

If this is an IMAP pst-file from your Gmail account, then don't bother about

moving it, simply reconfigure your IMAP account on your new account and

Outlook will resync all the content.

If none of your actions can seem to recover the original pst-file, then you

could try a commercial pst recovery tool. Some are listed here;

http://www.howto-outlook.com/tag/data-recovery

---
"Joe Negrau" <JoeNegrau> wrote in message

news:E28542EF-336A-4DAF-954E-1C1973C76EB7@microsoft.com...
> Errors have been detected in the file <file_path>. Quit all mail-enabled
> applications, and then use the Inbox Repair Tool.

> I am having a huge problem with Outlook 2007 on Vista Home Premium 64-bit.
> I recently bought a new computer and have moved my PST file to it. When I
> tried to open it, I got the error message listed above. I ran scanpst.exe
> on
> my email file and now it's missing about a month of emails!

> http://support.microsoft.com/kb/296088/

> I found the above article and realized that this must be the problem. The
> original pst is 2,785,305KB in size. The recovered pst file is only
> 2,079,249KB. How can it be that My email is limited to 2GB, when I can
> set
> up a GMail account and have 10GB?

> On the old computer, Outlook was opening up the original pst file with no
> issues. Why would I have a problem opening the file on a new computer?
> Why
> would it prompt me to run the scanpst on a good file and then damage it?

> What can I do to recover the missing messages that are still (hopefully)
> in
> the .bak file?
 
J

Joe Negrau

DL, thanks for the reply.

The file was created in Outlook 2007 less than a year ago. Not in any

earlier version. In any case, why wouldn't there be any kind of warning in

big red letters saying "Hey your file is too big! Start a new one before you

lose anything."

As for the transfer, I simply moved the file off the old system to a

portable drive and copied it to the new laptop. Outlook 2007 on the new

system had the error in trying to open the file and suggested using scanpst.

"DL" wrote:


> The kb quoted referes to outlook data files created with versions pre 2003,
> From 2003 the default data file format does not have the size limitations.

> Your problem is undoubtably due to the method you used of transfering your
> data to the new PC. You need to start over and correctly transfer the data
> using methods posted here daily
>
 
R

Roady [MVP]

There is such a warning when you are indeed using an ANSI formatted

pst-file.

When using a UNICODE formatted pst-file (the default for newly created

pst-files since Outlook 2003), then you won't get this error message until

you are reaching 20GB.

In your transfer, did you perhaps overwrite the original pst-file in the

moving process?

Also see my earlier reply to you.

---
"Joe Negrau" <JoeNegrau> wrote in message

news:91B897E2-667A-47F2-914D-D9E9E3ABFB6F@microsoft.com...
> DL, thanks for the reply.
> The file was created in Outlook 2007 less than a year ago. Not in any
> earlier version. In any case, why wouldn't there be any kind of warning
> in
> big red letters saying "Hey your file is too big! Start a new one before
> you
> lose anything."

> As for the transfer, I simply moved the file off the old system to a
> portable drive and copied it to the new laptop. Outlook 2007 on the new
> system had the error in trying to open the file and suggested using
> scanpst.

> "DL" wrote:
>
> > The kb quoted referes to outlook data files created with versions pre
> > 2003,
> > From 2003 the default data file format does not have the size
> > limitations.
>

>> Your problem is undoubtably due to the method you used of transfering
> > your
> > data to the new PC. You need to start over and correctly transfer the
> > data
> > using methods posted here daily
> >
 
J

Joe Negrau

Roady, thanks for the help. I used the scanpst that was in the office12

folder. The PST file was created less than a year ago in Outlook 2007.

I have tried renaming the .bak file to .pst and open it on the old computer

and I get the same error message. The other weird thing is that when I tried

this I noticed that some of my calendar items are still being opened on the

old system even though it has a new pst file.

The original pst isn't an IMAP pst for google. I was just frustrated when I

wrote the first post and was complaining that gmail has a 10gig limit and had

just found out that a file on my system can only handle 2gig.

As for a commercial recovery tool, I didn't know one existed. Thanks for

those links. But, it seems crazy that MS software could crash my pst and now

I have to pay to get another program to fix the problem.

Any other suggestions? Thanks.

"Roady [MVP]" wrote:


> Did you use the Inbox Repair Tool that shipped with Outlook 2007 or did you
> download it?
> You can find scanpst.exe in the installation for of Office 2007. By default,
> on a 64-bit computer, that is;
> C:\Program Files (x86)\Microsoft Office\Office12\

> The bak-file is the original pst-file. To recover that to a working file
> again, simply rename it to .pst.
> If it still opens correctly on your original machine, then you might want to
> create a new pst-file there and copy the contents to that new pst-file. This
> should get rid of any structural errors that might be in the file.
> For details see;
> http://www.msoutlook.info/question/329

> If this is an IMAP pst-file from your Gmail account, then don't bother about
> moving it, simply reconfigure your IMAP account on your new account and
> Outlook will resync all the content.

> If none of your actions can seem to recover the original pst-file, then you
> could try a commercial pst recovery tool. Some are listed here;
> http://www.howto-outlook.com/tag/data-recovery

> >

>
 
D

DL

As stated previously a unicode data file does not have a 2gb size limitation

If you are receiving any warning about size either you are using an Ansi

format data file, or someone edited the registry

"Joe Negrau" <JoeNegrau> wrote in message

news:ADD7D60B-AD29-4A4B-86E0-9B86968710DD@microsoft.com...
> Roady, thanks for the help. I used the scanpst that was in the office12
> folder. The PST file was created less than a year ago in Outlook 2007.

> I have tried renaming the .bak file to .pst and open it on the old
> computer
> and I get the same error message. The other weird thing is that when I
> tried
> this I noticed that some of my calendar items are still being opened on
> the
> old system even though it has a new pst file.

> The original pst isn't an IMAP pst for google. I was just frustrated when
> I
> wrote the first post and was complaining that gmail has a 10gig limit and
> had
> just found out that a file on my system can only handle 2gig.

> As for a commercial recovery tool, I didn't know one existed. Thanks for
> those links. But, it seems crazy that MS software could crash my pst and
> now
> I have to pay to get another program to fix the problem.

> Any other suggestions? Thanks.

> "Roady [MVP]" wrote:
>
> > Did you use the Inbox Repair Tool that shipped with Outlook 2007 or did
> > you
> > download it?
> > You can find scanpst.exe in the installation for of Office 2007. By
> > default,
> > on a 64-bit computer, that is;
> > C:\Program Files (x86)\Microsoft Office\Office12\
>

>> The bak-file is the original pst-file. To recover that to a working file
> > again, simply rename it to .pst.
> > If it still opens correctly on your original machine, then you might want
> > to
> > create a new pst-file there and copy the contents to that new pst-file.
> > This
> > should get rid of any structural errors that might be in the file.
> > For details see;
> > http://www.msoutlook.info/question/329
>

>> If this is an IMAP pst-file from your Gmail account, then don't bother
> > about
> > moving it, simply reconfigure your IMAP account on your new account and
> > Outlook will resync all the content.
>

>> If none of your actions can seem to recover the original pst-file, then
> > you
> > could try a commercial pst recovery tool. Some are listed here;
> > http://www.howto-outlook.com/tag/data-recovery
>

>> > >

>

>
>
>
>
>
>>

>
 
J

Joe Negrau

Roady,

Thanks for the suggestions. I have taken a closer look at the .bak file and

since it is about 2.7gig I am sure it is in the UNICODE format and not

limited to the 2gig. After running scanpst.exe, the resulting file is only

about 2gig. That means that somehow 700MB of data is being lost in the

process.

I very much need to get this data back. There are journal entries, calendar

items, contacts, project notes, and emails that I just must get back. I live

in Outlook and can't afford to lose this stuff. I would never be able to

recreate or get this data back.

RESTATEMENT of Problem

I need some serious help in resolving this and recovering valuable data. I

was moving my Outlook 2007 pst file to a new laptop. (Original laptop was

Vista upgraded to 7 with Outlook 2007. New laptop is Vista that's awaiting

the free disc for upgrade to 7) with Outlook 2007. The original PST file was

working fine. All I did was move it to an external drive and then again

moved it from that drive to the drive in the new laptop.

Another symptom I have noticed is that when I open the recovered PST file, I

keep getting reminders that pop up for events that have long since past. I

dismiss them, but they pop up again the next time I open Outlook.

Request

You recommended a page with several repair/recover tools. Can you please be

more direct and let me know which one will work? I will buy a program if

necessary, but can't go buying all of them in the hopes one will work.

Thanks again. And if anyone else has any ideas, I would greatly appreciate

it.

Joe



> "Roady [MVP]" wrote:
>
> > Did you use the Inbox Repair Tool that shipped with Outlook 2007 or did you
> > download it?
> > You can find scanpst.exe in the installation for of Office 2007. By default,
> > on a 64-bit computer, that is;
> > C:\Program Files (x86)\Microsoft Office\Office12\
> > The bak-file is the original pst-file. To recover that to a working file
> > again, simply rename it to .pst.
> > If it still opens correctly on your original machine, then you might want to
> > create a new pst-file there and copy the contents to that new pst-file. This
> > should get rid of any structural errors that might be in the file.
> > For details see;
> > http://www.msoutlook.info/question/329
> > If this is an IMAP pst-file from your Gmail account, then don't bother about
> > moving it, simply reconfigure your IMAP account on your new account and
> > Outlook will resync all the content.
> > If none of your actions can seem to recover the original pst-file, then you
> > could try a commercial pst recovery tool. Some are listed here;
> > http://www.howto-outlook.com/tag/data-recovery
> > > >

> >

>
 
D

DL

You say you recovered the data file from external but dont say how you did

this.

Assuming outlook is functioning, what does it say for Format in Advance

properties of the Personal Folder?

"Joe Negrau" <JoeNegrau> wrote in message

news:CE7B751E-E9F8-4152-A7EE-24FD41D895D0@microsoft.com...
> Roady,
> Thanks for the suggestions. I have taken a closer look at the .bak file
> and
> since it is about 2.7gig I am sure it is in the UNICODE format and not
> limited to the 2gig. After running scanpst.exe, the resulting file is
> only
> about 2gig. That means that somehow 700MB of data is being lost in the
> process.

> I very much need to get this data back. There are journal entries,
> calendar
> items, contacts, project notes, and emails that I just must get back. I
> live
> in Outlook and can't afford to lose this stuff. I would never be able to
> recreate or get this data back.

> RESTATEMENT of Problem

> I need some serious help in resolving this and recovering valuable data.
> I
> was moving my Outlook 2007 pst file to a new laptop. (Original laptop was
> Vista upgraded to 7 with Outlook 2007. New laptop is Vista that's
> awaiting
> the free disc for upgrade to 7) with Outlook 2007. The original PST file
> was
> working fine. All I did was move it to an external drive and then again
> moved it from that drive to the drive in the new laptop.

> Another symptom I have noticed is that when I open the recovered PST file,
> I
> keep getting reminders that pop up for events that have long since past.
> I
> dismiss them, but they pop up again the next time I open Outlook.

> Request
> You recommended a page with several repair/recover tools. Can you please
> be
> more direct and let me know which one will work? I will buy a program if
> necessary, but can't go buying all of them in the hopes one will work.

> Thanks again. And if anyone else has any ideas, I would greatly
> appreciate
> it.
> Joe

>
>

>> "Roady [MVP]" wrote:
> >
> > > Did you use the Inbox Repair Tool that shipped with Outlook 2007 or did
> > > you
> > > download it?
> > > You can find scanpst.exe in the installation for of Office 2007. By
> > > default,
> > > on a 64-bit computer, that is;
> > > C:\Program Files (x86)\Microsoft Office\Office12\
> >> > The bak-file is the original pst-file. To recover that to a working
> > > file
> > > again, simply rename it to .pst.
> > > If it still opens correctly on your original machine, then you might
> > > want to
> > > create a new pst-file there and copy the contents to that new pst-file.
> > > This
> > > should get rid of any structural errors that might be in the file.
> > > For details see;
> > > http://www.msoutlook.info/question/329
> >> > If this is an IMAP pst-file from your Gmail account, then don't bother
> > > about
> > > moving it, simply reconfigure your IMAP account on your new account and
> > > Outlook will resync all the content.
> >> > If none of your actions can seem to recover the original pst-file, then
> > > you
> > > could try a commercial pst recovery tool. Some are listed here;
> > > http://www.howto-outlook.com/tag/data-recovery
> >> > > > >

> >>>>>>> >

> >
 
J

Joe Negrau

Hi DL,

I did not "recover" from an external drive. I moved the original pst file

from the old laptop to the external. I then copied it from the external to

the drive in the new laptop. From the Outlook file menu I selected

Open>Outlook Data File. When it tried to open the file, I then got the error

that said to use scanpst.exe.

It was all simple Windows Explorer moving and copying of the pst file.

After running scanpst, that is when I realized so much data had been lost.

Scanpst started with a 2.7gig pst file and "recovered" it to a 2gig file.

That's 700MB of data that are now missing.

The most obvious was the newest email since the beginning of the year. But

there seems to be other problems as well. Whenever Outlook opens the

"recovered" pst file, it brings up notifications and reminders that have long

since passed. I try to dismiss them, but they show up again the very next

time I open the pst.

Something seriously wrong happened and I can't figure out what.

Thanks for any help you may be able to provide.

Joe

"DL" wrote:


> You say you recovered the data file from external but dont say how you did
> this.
> Assuming outlook is functioning, what does it say for Format in Advance
> properties of the Personal Folder?

> "Joe Negrau" <JoeNegrau> wrote in message
> news:CE7B751E-E9F8-4152-A7EE-24FD41D895D0@microsoft.com...
> > Roady,
> > Thanks for the suggestions. I have taken a closer look at the .bak file
> > and
> > since it is about 2.7gig I am sure it is in the UNICODE format and not
> > limited to the 2gig. After running scanpst.exe, the resulting file is
> > only
> > about 2gig. That means that somehow 700MB of data is being lost in the
> > process.
> > I very much need to get this data back. There are journal entries,
> > calendar
> > items, contacts, project notes, and emails that I just must get back. I
> > live
> > in Outlook and can't afford to lose this stuff. I would never be able to
> > recreate or get this data back.
> > RESTATEMENT of Problem
> > I need some serious help in resolving this and recovering valuable data.
> > I
> > was moving my Outlook 2007 pst file to a new laptop. (Original laptop was
> > Vista upgraded to 7 with Outlook 2007. New laptop is Vista that's
> > awaiting
> > the free disc for upgrade to 7) with Outlook 2007. The original PST file
> > was
> > working fine. All I did was move it to an external drive and then again
> > moved it from that drive to the drive in the new laptop.
> > Another symptom I have noticed is that when I open the recovered PST file,
> > I
> > keep getting reminders that pop up for events that have long since past.
> > I
> > dismiss them, but they pop up again the next time I open Outlook.
> > Request
> > You recommended a page with several repair/recover tools. Can you please
> > be
> > more direct and let me know which one will work? I will buy a program if
> > necessary, but can't go buying all of them in the hopes one will work.
> > Thanks again. And if anyone else has any ideas, I would greatly
> > appreciate
> > it.
> > Joe
> >
> >
> >> "Roady [MVP]" wrote:
> >
> >> > Did you use the Inbox Repair Tool that shipped with Outlook 2007 or did
> >> > you
> >> > download it?
> >> > You can find scanpst.exe in the installation for of Office 2007. By
> >> > default,
> >> > on a 64-bit computer, that is;
> >> > C:\Program Files (x86)\Microsoft Office\Office12\
> >> >> > The bak-file is the original pst-file. To recover that to a working
> >> > file
> >> > again, simply rename it to .pst.
> >> > If it still opens correctly on your original machine, then you might
> >> > want to
> >> > create a new pst-file there and copy the contents to that new pst-file.
> >> > This
> >> > should get rid of any structural errors that might be in the file.
> >> > For details see;
> >> > http://www.msoutlook.info/question/329
> >> >> > If this is an IMAP pst-file from your Gmail account, then don't bother
> >> > about
> >> > moving it, simply reconfigure your IMAP account on your new account and
> >> > Outlook will resync all the content.
> >> >> > If none of your actions can seem to recover the original pst-file, then
> >> > you
> >> > could try a commercial pst recovery tool. Some are listed here;
> >> > http://www.howto-outlook.com/tag/data-recovery
> >> >> > > >> >

> >> >> >> >> >> >> >> >>


> .
>
 
D

DL

If OL was functioning when you copied back to your laptop, in the default

location, then you will probably have corrupted both the Profile and the

data file when you overwrote the origonal.

However you didnt answer the Q re format; ie within OL select the Personal

Folders in tree View, rt click properties > Advanced.....what does it say

for format?

"Joe Negrau" <JoeNegrau> wrote in message

news:D0A1F63D-221C-4EA1-B435-B3B9523B1579@microsoft.com...
> Hi DL,
> I did not "recover" from an external drive. I moved the original pst file
> from the old laptop to the external. I then copied it from the external
> to
> the drive in the new laptop. From the Outlook file menu I selected
> Open>Outlook Data File. When it tried to open the file, I then got the
> error
> that said to use scanpst.exe.

> It was all simple Windows Explorer moving and copying of the pst file.

> After running scanpst, that is when I realized so much data had been lost.
> Scanpst started with a 2.7gig pst file and "recovered" it to a 2gig file.
> That's 700MB of data that are now missing.

> The most obvious was the newest email since the beginning of the year.
> But
> there seems to be other problems as well. Whenever Outlook opens the
> "recovered" pst file, it brings up notifications and reminders that have
> long
> since passed. I try to dismiss them, but they show up again the very next
> time I open the pst.

> Something seriously wrong happened and I can't figure out what.

> Thanks for any help you may be able to provide.
> Joe

> "DL" wrote:
>
> > You say you recovered the data file from external but dont say how you
> > did
> > this.
> > Assuming outlook is functioning, what does it say for Format in Advance
> > properties of the Personal Folder?
>

>> "Joe Negrau" <JoeNegrau> wrote in message
> > news:CE7B751E-E9F8-4152-A7EE-24FD41D895D0@microsoft.com...
> > > Roady,
> > > Thanks for the suggestions. I have taken a closer look at the .bak
> > > file
> > > and
> > > since it is about 2.7gig I am sure it is in the UNICODE format and not
> > > limited to the 2gig. After running scanpst.exe, the resulting file is
> > > only
> > > about 2gig. That means that somehow 700MB of data is being lost in the
> > > process.
> >> > I very much need to get this data back. There are journal entries,
> > > calendar
> > > items, contacts, project notes, and emails that I just must get back.
> > > I
> > > live
> > > in Outlook and can't afford to lose this stuff. I would never be able
> > > to
> > > recreate or get this data back.
> >> > RESTATEMENT of Problem
> >> > I need some serious help in resolving this and recovering valuable
> > > data.
> > > I
> > > was moving my Outlook 2007 pst file to a new laptop. (Original laptop
> > > was
> > > Vista upgraded to 7 with Outlook 2007. New laptop is Vista that's
> > > awaiting
> > > the free disc for upgrade to 7) with Outlook 2007. The original PST
> > > file
> > > was
> > > working fine. All I did was move it to an external drive and then
> > > again
> > > moved it from that drive to the drive in the new laptop.
> >> > Another symptom I have noticed is that when I open the recovered PST
> > > file,
> > > I
> > > keep getting reminders that pop up for events that have long since
> > > past.
> > > I
> > > dismiss them, but they pop up again the next time I open Outlook.
> >> > Request
> > > You recommended a page with several repair/recover tools. Can you
> > > please
> > > be
> > > more direct and let me know which one will work? I will buy a program
> > > if
> > > necessary, but can't go buying all of them in the hopes one will work.
> >> > Thanks again. And if anyone else has any ideas, I would greatly
> > > appreciate
> > > it.
> > > Joe
> >>> >
>> >> "Roady [MVP]" wrote:
> > >
>> >> > Did you use the Inbox Repair Tool that shipped with Outlook 2007 or
> > >> > did
> > >> > you
> > >> > download it?
> > >> > You can find scanpst.exe in the installation for of Office 2007. By
> > >> > default,
> > >> > on a 64-bit computer, that is;
> > >> > C:\Program Files (x86)\Microsoft Office\Office12\
> > >>> >> > The bak-file is the original pst-file. To recover that to a working
> > >> > file
> > >> > again, simply rename it to .pst.
> > >> > If it still opens correctly on your original machine, then you might
> > >> > want to
> > >> > create a new pst-file there and copy the contents to that new
> > >> > pst-file.
> > >> > This
> > >> > should get rid of any structural errors that might be in the file.
> > >> > For details see;
> > >> > http://www.msoutlook.info/question/329
> > >>> >> > If this is an IMAP pst-file from your Gmail account, then don't
> > >> > bother
> > >> > about
> > >> > moving it, simply reconfigure your IMAP account on your new account
> > >> > and
> > >> > Outlook will resync all the content.
> > >>> >> > If none of your actions can seem to recover the original pst-file,
> > >> > then
> > >> > you
> > >> > could try a commercial pst recovery tool. Some are listed here;
> > >> > http://www.howto-outlook.com/tag/data-recovery
> > >>> >> > > > >> >

> > >>> >>> >>> >>> >>> >>> >>> >>

>

>
>> .
> >
 
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