"look up outlook contact" does not work properly

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Stephane

Hello,

I am using outlook 2007 for years. Recently I had to re-install my OS (Vista 64). I have (of course) kept my PST file (POP-style).

I have the up-to-date versions of outlook2007 and vista-64 (today = 26 Jan 2010).

When I create a new email, I can type the name of my contacts: this works OK.

When I open an existing email (received one for example) and I right-click to "look up outlook contact", it says "could not find a contact with this email address".

When I open the outlook "address book" I see only the "contacts" coming from my PST file, they are all here and the email addresses are all correct. I have tried with many contacts (even me) and they all fail.

I do not know what else I could mention in order to get a quick answer. The situation is very embarrassing.

Thanks in advance for your help!

BR,

Stephane

Jon Keeney wrote:

How did you solve this

12-May-09

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Previous Posts In This Thread:

On Thursday, October 09, 2008 1:29 PM

Rober wrote:

'Look up Outlook contact' issue in Office 2007

I am using the trial version of Office 2007 standard edition (running on top

of Vista Business). With Office 2003, I was able to right-click on the e-mail

address of someone in a mail message, and choose "Look up Outlook contact."

This was a major convenience as I could see if the person was already in my

database, which has 3,000 contacts. Now whenever I try and do the same thing

in Office 2007, a message appears saying "cannot perform the requested

operation. The command selected is not valid for this recipient". When I

select "Show Help" and I get another message: "This error usually occurs when

you attempt to view the calendar for a user who has one or more of the

following issues: Is not part of your domain. Is not listed in the LDAP. Is

not a member of your Exchange Server. Has not granted you the necessary

permissions to view their calendar. To avoid this error message, use the Open

Calendar command only if the user is using Exchange Server. If the user uses

Exchange Server and you still encounter an error message, ask the user for

the appropriate permissions to view their calendar. If they are not part of

your network, you will probably not gain access to their calendar. For more

information see the Microsoft knowledge base article and gives a link." After

clicking that link, this is the message I see "The Knowledge Base (KB)

Article You Requested Is Currently Not Available."

So can you help me solve this issue? How can I get the 'Look up Outlook

Contact' functionality in my new version of Office 2007? Thanks in advance!

On Saturday, October 11, 2008 1:22 PM

Russ Valentine [MVP-Outlook] wrote:

You provided no information that would permit an answer.

You provided no information that would permit an answer. State how you

migrated your data to the new version and how you configured your Outlook

Address Book Service. State your information store.

Russ Valentine

[MVP-Outlook]

"Robert" <Robert> wrote in message

news:3300B7C4-1DFA-48A7-A2C7-62C188AC7777@microsoft.com...

On Saturday, October 11, 2008 1:55 PM

Rober wrote:

Thanks for the reply. I provided quite a bit of information, actually...

Thanks for the reply. I provided quite a bit of information,

actually...anyway, fortunately, I was able to solve the problem.

"Russ Valentine [MVP-Outlook]" wrote:

On Saturday, October 11, 2008 3:52 PM

Russ Valentine [MVP-Outlook] wrote:

Not really.

Not really. You quoted from a KB article that we have no way of knowing was

even relevant. You told us nothing about your configuration.

Russ Valentine

[MVP-Outlook]

On Saturday, October 11, 2008 4:05 PM

Rober wrote:

When customers use Microsoft products and then ask for help solving a problem

When customers use Microsoft products and then ask for help solving a problem

- and do so in a courteous manner - then more polite replies are appreciated

(not "You provided no information..."). You are the rudest MVP I've

seen...even crticizing me ("You told us nothing...") even though I informed

you the problem was solved.

"Russ Valentine [MVP-Outlook]" wrote:

On Saturday, October 11, 2008 8:58 PM

Russ Valentine [MVP-Outlook] wrote:

Sorry, but I think it's time for a reality check here.

Sorry, but I think it's time for a reality check here. You posted in a

newsgroup. That means you are asking other end users just like you to help

you on their own free time free of charge. You are not a "customer" when you

post in a peer-to-peer newsgroup.

In a newsgroup, it is incumbent upon the poster to provide the information

necessary to address their problem. Here are the guidelines for posting

questions:

http://support.microsoft.com/?id=555375

Did you comply with any of these requirements? Not even close. I simply

stated that fact. That is not rude. It's just fact.

What is considered rude in P2P newsgroups is to state that you solved the

problem without even posting how you did so for the benefit of others who

might follow the thread.

Russ Valentine

[MVP-Outlook]

"Robert" <Robert> wrote in message

news:70B05883-11AE-4EBA-9AFC-15155C783D36@microsoft.com...

On Monday, January 05, 2009 3:34 PM

Gary4444 wrote:

I'm having this problem too.

I'm having this problem too. I get a calendar-related "cannot perform

requested operation" error message when I try to "Look up Outlook contact" in

an email message address. Does anyone have the solution to this? It is not a

migration issue - I get the error on all email addresses. Apparently there

is a solution but this thread doesn't reveal it.

"Robert" wrote:

On Monday, January 05, 2009 4:43 PM

Russ Valentine [MVP-Outlook] wrote:

Your post contains no information.

Your post contains no information. You would need to start a thread by

posting the details of the problem you are having and the steps that lead up

to the problem. Here are some guidelines for you:

http://support.microsoft.com/?id=555375

Russ Valentine

[MVP-Outlook]

"Gary44444" <Gary44444> wrote in message

news:07406F06-E0F5-407A-B035-976B564DF9A5@microsoft.com...

On Monday, January 05, 2009 10:17 PM

Gary4444 wrote:

Done. Now let's see if you have a solution.

Done. Now let us see if you have a solution. G

"Russ Valentine [MVP-Outlook]" wrote:

On Tuesday, May 12, 2009 5:27 PM

Jon Keeney wrote:

How did you solve this

You are required to be a member to post replies. After logging in or becoming a member, you will be redirected back to this page.

ASP.NET Forum Control, SQLite DB and Custom Identity

http://www.eggheadcafe.com/tutorials/aspnet/4ca601d4-b462-4316-9e35-1c42f5459c21/aspnet-forum-control-sq.aspx
 
R

Russ Valentine

State how you migrated your previous data file.

State how you configured your address book service to use your previous data

file. You appear not to have included among the folders Outlook should check

for matches.

Russ Valentine

"Stephane" wrote in message news:201012645354scaro_25@yahoo.fr...
> Hello,

> I am using outlook 2007 for years. Recently I had to re-install my OS
> (Vista 64). I have (of course) kept my PST file (POP-style).

> I have the up-to-date versions of outlook2007 and vista-64 (today = 26 Jan
> 2010).

> When I create a new email, I can type the name of my contacts: this works
> OK.

> When I open an existing email (received one for example) and I right-click
> to "look up outlook contact", it says "could not find a contact with this
> email address".

> When I open the outlook "address book" I see only the "contacts" coming
> from my PST file, they are all here and the email addresses are all
> correct. I have tried with many contacts (even me) and they all fail.

> I do not know what else I could mention in order to get a quick answer.
> The situation is very embarrassing.

> Thanks in advance for your help!
> BR,
> Stephane

> Jon Keeney wrote:

> How did you solve this
> 12-May-09

> You are required to be a member to post replies. After logging in or
> becoming a member, you will be redirected back to this page.

> Previous Posts In This Thread:

> On Thursday, October 09, 2008 1:29 PM
> Rober wrote:

> 'Look up Outlook contact' issue in Office 2007
> I am using the trial version of Office 2007 standard edition (running on
> top
> of Vista Business). With Office 2003, I was able to right-click on the
> e-mail
> address of someone in a mail message, and choose "Look up Outlook
> contact."
> This was a major convenience as I could see if the person was already in
> my
> database, which has 3,000 contacts. Now whenever I try and do the same
> thing
> in Office 2007, a message appears saying "cannot perform the requested
> operation. The command selected is not valid for this recipient". When I
> select "Show Help" and I get another message: "This error usually occurs
> when
> you attempt to view the calendar for a user who has one or more of the
> following issues: Is not part of your domain. Is not listed in the LDAP.
> Is
> not a member of your Exchange Server. Has not granted you the necessary
> permissions to view their calendar. To avoid this error message, use the
> Open
> Calendar command only if the user is using Exchange Server. If the user
> uses
> Exchange Server and you still encounter an error message, ask the user for
> the appropriate permissions to view their calendar. If they are not part
> of
> your network, you will probably not gain access to their calendar. For
> more
> information see the Microsoft knowledge base article and gives a link."
> After
> clicking that link, this is the message I see "The Knowledge Base (KB)
> Article You Requested Is Currently Not Available."

> So can you help me solve this issue? How can I get the 'Look up Outlook
> Contact' functionality in my new version of Office 2007? Thanks in
> advance!

> On Saturday, October 11, 2008 1:22 PM
> Russ Valentine [MVP-Outlook] wrote:

> You provided no information that would permit an answer.
> You provided no information that would permit an answer. State how you
> migrated your data to the new version and how you configured your Outlook
> Address Book Service. State your information store.
> > Russ Valentine
> [MVP-Outlook]
> "Robert" <Robert> wrote in message
> news:3300B7C4-1DFA-48A7-A2C7-62C188AC7777@microsoft.com...

> On Saturday, October 11, 2008 1:55 PM
> Rober wrote:

> Thanks for the reply. I provided quite a bit of information, actually...
> Thanks for the reply. I provided quite a bit of information,
> actually...anyway, fortunately, I was able to solve the problem.

> "Russ Valentine [MVP-Outlook]" wrote:

> On Saturday, October 11, 2008 3:52 PM
> Russ Valentine [MVP-Outlook] wrote:

> Not really.
> Not really. You quoted from a KB article that we have no way of knowing
> was
> even relevant. You told us nothing about your configuration.
> > Russ Valentine
> [MVP-Outlook]

> On Saturday, October 11, 2008 4:05 PM
> Rober wrote:

> When customers use Microsoft products and then ask for help solving a
> problem
> When customers use Microsoft products and then ask for help solving a
> problem
> - and do so in a courteous manner - then more polite replies are
> appreciated
> (not "You provided no information..."). You are the rudest MVP I've
> seen...even crticizing me ("You told us nothing...") even though I
> informed
> you the problem was solved.

> "Russ Valentine [MVP-Outlook]" wrote:

> On Saturday, October 11, 2008 8:58 PM
> Russ Valentine [MVP-Outlook] wrote:

> Sorry, but I think it's time for a reality check here.
> Sorry, but I think it's time for a reality check here. You posted in a
> newsgroup. That means you are asking other end users just like you to help
> you on their own free time free of charge. You are not a "customer" when
> you
> post in a peer-to-peer newsgroup.
> In a newsgroup, it is incumbent upon the poster to provide the information
> necessary to address their problem. Here are the guidelines for posting
> questions:
> http://support.microsoft.com/?id=555375
> Did you comply with any of these requirements? Not even close. I simply
> stated that fact. That is not rude. It's just fact.
> What is considered rude in P2P newsgroups is to state that you solved the
> problem without even posting how you did so for the benefit of others who
> might follow the thread.

> > Russ Valentine
> [MVP-Outlook]
> "Robert" <Robert> wrote in message
> news:70B05883-11AE-4EBA-9AFC-15155C783D36@microsoft.com...

> On Monday, January 05, 2009 3:34 PM
> Gary4444 wrote:

> I'm having this problem too.
> I'm having this problem too. I get a calendar-related "cannot perform
> requested operation" error message when I try to "Look up Outlook contact"
> in
> an email message address. Does anyone have the solution to this? It is
> not a
> migration issue - I get the error on all email addresses. Apparently
> there
> is a solution but this thread doesn't reveal it.

> "Robert" wrote:

> On Monday, January 05, 2009 4:43 PM
> Russ Valentine [MVP-Outlook] wrote:

> Your post contains no information.
> Your post contains no information. You would need to start a thread by
> posting the details of the problem you are having and the steps that lead
> up
> to the problem. Here are some guidelines for you:
> http://support.microsoft.com/?id=555375
> > Russ Valentine
> [MVP-Outlook]
> "Gary44444" <Gary44444> wrote in message
> news:07406F06-E0F5-407A-B035-976B564DF9A5@microsoft.com...

> On Monday, January 05, 2009 10:17 PM
> Gary4444 wrote:

> Done. Now let's see if you have a solution.
> Done. Now let us see if you have a solution. G

> "Russ Valentine [MVP-Outlook]" wrote:

> On Tuesday, May 12, 2009 5:27 PM
> Jon Keeney wrote:

> How did you solve this
> You are required to be a member to post replies. After logging in or
> becoming a member, you will be redirected back to this page.

> ASP.NET Forum Control, SQLite DB and Custom Identity
> http://www.eggheadcafe.com/tutorials/aspnet/4ca601d4-b462-4316-9e35-1c42f5459c21/aspnet-forum-control-sq.aspx
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
> When I open the outlook "address book" I see only the "contacts" coming
> from my PST file, they are all here and the email addresses are all
> correct. I have tried with many contacts (even me) and they all fail.


What other address books do you expect to see?

"Stephane" wrote in message news:201012645354scaro_25@yahoo.fr...
> Hello,

> I am using outlook 2007 for years. Recently I had to re-install my OS
> (Vista 64). I have (of course) kept my PST file (POP-style).

> I have the up-to-date versions of outlook2007 and vista-64 (today = 26 Jan
> 2010).

> When I create a new email, I can type the name of my contacts: this works
> OK.

> When I open an existing email (received one for example) and I right-click
> to "look up outlook contact", it says "could not find a contact with this
> email address".

> When I open the outlook "address book" I see only the "contacts" coming
> from my PST file, they are all here and the email addresses are all
> correct. I have tried with many contacts (even me) and they all fail.

> I do not know what else I could mention in order to get a quick answer.
> The situation is very embarrassing.

> Thanks in advance for your help!
> BR,
> Stephane

> Jon Keeney wrote:

> How did you solve this
> 12-May-09

> You are required to be a member to post replies. After logging in or
> becoming a member, you will be redirected back to this page.

> Previous Posts In This Thread:

> On Thursday, October 09, 2008 1:29 PM
> Rober wrote:

> 'Look up Outlook contact' issue in Office 2007
> I am using the trial version of Office 2007 standard edition (running on
> top
> of Vista Business). With Office 2003, I was able to right-click on the
> e-mail
> address of someone in a mail message, and choose "Look up Outlook
> contact."
> This was a major convenience as I could see if the person was already in
> my
> database, which has 3,000 contacts. Now whenever I try and do the same
> thing
> in Office 2007, a message appears saying "cannot perform the requested
> operation. The command selected is not valid for this recipient". When I
> select "Show Help" and I get another message: "This error usually occurs
> when
> you attempt to view the calendar for a user who has one or more of the
> following issues: Is not part of your domain. Is not listed in the LDAP.
> Is
> not a member of your Exchange Server. Has not granted you the necessary
> permissions to view their calendar. To avoid this error message, use the
> Open
> Calendar command only if the user is using Exchange Server. If the user
> uses
> Exchange Server and you still encounter an error message, ask the user for
> the appropriate permissions to view their calendar. If they are not part
> of
> your network, you will probably not gain access to their calendar. For
> more
> information see the Microsoft knowledge base article and gives a link."
> After
> clicking that link, this is the message I see "The Knowledge Base (KB)
> Article You Requested Is Currently Not Available."

> So can you help me solve this issue? How can I get the 'Look up Outlook
> Contact' functionality in my new version of Office 2007? Thanks in
> advance!

> On Saturday, October 11, 2008 1:22 PM
> Russ Valentine [MVP-Outlook] wrote:

> You provided no information that would permit an answer.
> You provided no information that would permit an answer. State how you
> migrated your data to the new version and how you configured your Outlook
> Address Book Service. State your information store.
> > Russ Valentine
> [MVP-Outlook]
> "Robert" <Robert> wrote in message
> news:3300B7C4-1DFA-48A7-A2C7-62C188AC7777@microsoft.com...

> On Saturday, October 11, 2008 1:55 PM
> Rober wrote:

> Thanks for the reply. I provided quite a bit of information, actually...
> Thanks for the reply. I provided quite a bit of information,
> actually...anyway, fortunately, I was able to solve the problem.

> "Russ Valentine [MVP-Outlook]" wrote:

> On Saturday, October 11, 2008 3:52 PM
> Russ Valentine [MVP-Outlook] wrote:

> Not really.
> Not really. You quoted from a KB article that we have no way of knowing
> was
> even relevant. You told us nothing about your configuration.
> > Russ Valentine
> [MVP-Outlook]

> On Saturday, October 11, 2008 4:05 PM
> Rober wrote:

> When customers use Microsoft products and then ask for help solving a
> problem
> When customers use Microsoft products and then ask for help solving a
> problem
> - and do so in a courteous manner - then more polite replies are
> appreciated
> (not "You provided no information..."). You are the rudest MVP I've
> seen...even crticizing me ("You told us nothing...") even though I
> informed
> you the problem was solved.

> "Russ Valentine [MVP-Outlook]" wrote:

> On Saturday, October 11, 2008 8:58 PM
> Russ Valentine [MVP-Outlook] wrote:

> Sorry, but I think it's time for a reality check here.
> Sorry, but I think it's time for a reality check here. You posted in a
> newsgroup. That means you are asking other end users just like you to help
> you on their own free time free of charge. You are not a "customer" when
> you
> post in a peer-to-peer newsgroup.
> In a newsgroup, it is incumbent upon the poster to provide the information
> necessary to address their problem. Here are the guidelines for posting
> questions:
> http://support.microsoft.com/?id=555375
> Did you comply with any of these requirements? Not even close. I simply
> stated that fact. That is not rude. It's just fact.
> What is considered rude in P2P newsgroups is to state that you solved the
> problem without even posting how you did so for the benefit of others who
> might follow the thread.

> > Russ Valentine
> [MVP-Outlook]
> "Robert" <Robert> wrote in message
> news:70B05883-11AE-4EBA-9AFC-15155C783D36@microsoft.com...

> On Monday, January 05, 2009 3:34 PM
> Gary4444 wrote:

> I'm having this problem too.
> I'm having this problem too. I get a calendar-related "cannot perform
> requested operation" error message when I try to "Look up Outlook contact"
> in
> an email message address. Does anyone have the solution to this? It is
> not a
> migration issue - I get the error on all email addresses. Apparently
> there
> is a solution but this thread doesn't reveal it.

> "Robert" wrote:

> On Monday, January 05, 2009 4:43 PM
> Russ Valentine [MVP-Outlook] wrote:

> Your post contains no information.
> Your post contains no information. You would need to start a thread by
> posting the details of the problem you are having and the steps that lead
> up
> to the problem. Here are some guidelines for you:
> http://support.microsoft.com/?id=555375
> > Russ Valentine
> [MVP-Outlook]
> "Gary44444" <Gary44444> wrote in message
> news:07406F06-E0F5-407A-B035-976B564DF9A5@microsoft.com...

> On Monday, January 05, 2009 10:17 PM
> Gary4444 wrote:

> Done. Now let's see if you have a solution.
> Done. Now let us see if you have a solution. G

> "Russ Valentine [MVP-Outlook]" wrote:

> On Tuesday, May 12, 2009 5:27 PM
> Jon Keeney wrote:

> How did you solve this
> You are required to be a member to post replies. After logging in or
> becoming a member, you will be redirected back to this page.

> ASP.NET Forum Control, SQLite DB and Custom Identity
> http://www.eggheadcafe.com/tutorials/aspnet/4ca601d4-b462-4316-9e35-1c42f5459c21/aspnet-forum-control-sq.aspx
 
S

Stephane The Frenchy

FOUND A SOLUTION !!

Hi,

I found a solution, I thought it could be interesting for some of you.

I have exported my contacts into a NEW PST file (with only contacts).

Then I have closed this new PST.

Then I have DELETED all my contacts from my "regular" PST.

Then I have closed outlook and re-opened. I have no contact at this stage.

Then I have imported my contacts from the new PST file.

And it worked. Some of these steps are probably not mandatory.

Don't ask me why, I guess there was something corrupted in the tree of the PST. This may suggest that PST files have a limited life duration after which they corrupt themselves... ?

Good day to all,

Stephane wrote:

"look up outlook contact" does not work properly

26-Jan-10

Hello,

I am using outlook 2007 for years. Recently I had to re-install my OS (Vista 64). I have (of course) kept my PST file (POP-style).

I have the up-to-date versions of outlook2007 and vista-64 (today = 26 Jan 2010).

When I create a new email, I can type the name of my contacts: this works OK.

When I open an existing email (received one for example) and I right-click to "look up outlook contact", it says "could not find a contact with this email address".

When I open the outlook "address book" I see only the "contacts" coming from my PST file, they are all here and the email addresses are all correct. I have tried with many contacts (even me) and they all fail.

I do not know what else I could mention in order to get a quick answer. The situation is very embarrassing.

Thanks in advance for your help!

BR,

Stephane

Previous Posts In This Thread:

Book Review: Practical .NET2 and C#2 - by Patrick Smacchia

http://www.eggheadcafe.com/tutorials/aspnet/dec2a779-a703-4e95-80cf-e9356835c4d7/book-review-practical-n.aspx
 
R

Russ Valentine

Re: FOUND A SOLUTION !!

Not recommended. There are far better ways to fix your problem than to incur

the risk of data loss by exporting.

Russ Valentine

"Stephane The Frenchy" wrote in message

news:201012852018scaro_25@yahoo.fr...
> Hi,

> I found a solution, I thought it could be interesting for some of you.

> I have exported my contacts into a NEW PST file (with only contacts).
> Then I have closed this new PST.
> Then I have DELETED all my contacts from my "regular" PST.
> Then I have closed outlook and re-opened. I have no contact at this stage.
> Then I have imported my contacts from the new PST file.
> And it worked. Some of these steps are probably not mandatory.

> Don't ask me why, I guess there was something corrupted in the tree of the
> PST. This may suggest that PST files have a limited life duration after
> which they corrupt themselves... ?

> Good day to all,

> Stephane wrote:

> "look up outlook contact" does not work properly
> 26-Jan-10

> Hello,

> I am using outlook 2007 for years. Recently I had to re-install my OS
> (Vista 64). I have (of course) kept my PST file (POP-style).

> I have the up-to-date versions of outlook2007 and vista-64 (today = 26 Jan
> 2010).

> When I create a new email, I can type the name of my contacts: this works
> OK.

> When I open an existing email (received one for example) and I right-click
> to "look up outlook contact", it says "could not find a contact with this
> email address".

> When I open the outlook "address book" I see only the "contacts" coming
> from my PST file, they are all here and the email addresses are all
> correct. I have tried with many contacts (even me) and they all fail.

> I do not know what else I could mention in order to get a quick answer.
> The situation is very embarrassing.

> Thanks in advance for your help!
> BR,
> Stephane

> Previous Posts In This Thread:

> Book Review: Practical .NET2 and C#2 - by Patrick Smacchia
> http://www.eggheadcafe.com/tutorials/aspnet/dec2a779-a703-4e95-80cf-e9356835c4d7/book-review-practical-n.aspx
 
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