How do I get Outlook to stop sending e-mail copies to Telus?

  • Thread starter maralill
  • Start date Views 809
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maralill

I used to have Shaw email, gmail, and telus e-mail.
When I cancelled my Telus E-MAIL, I expected that Outlook would stop
forwarding all my e-mails to Telus.
My contacts keep receiving messages regarding e-mails that supposedly did
not get sent.
How can I stop the e-mails from being forwarded to my non-existent telus
e-mail account.
I checked in my OUTLOOK and could not find any reference to a telus e-mail
account. So I could not make any changes in my Outlook program.
Do you know where I should be requesting inormation about this problem?
Mary Brizan (mbrizan@shaw.ca) computer name = maralill
 
V

VanguardLH

maralill wrote:

> I used to have Shaw email, gmail, and telus e-mail.
> When I cancelled my Telus E-MAIL, I expected that Outlook would stop
> forwarding all my e-mails to Telus.
> My contacts keep receiving messages regarding e-mails that supposedly did
> not get sent.
> How can I stop the e-mails from being forwarded to my non-existent telus
> e-mail account.
> I checked in my OUTLOOK and could not find any reference to a telus e-mail
> account. So I could not make any changes in my Outlook program.
> Do you know where I should be requesting inormation about this problem?
> Mary Brizan (mbrizan@shaw.ca) computer name = maralill


Well, just HOW does Outlook forward any message? Either YOU do it or a RULE
does it. Check your rules.

How do you know that Outlook is forwarding anything? Do you see copies of
the forwarded e-mails show up in your Sent Items folder? If not, Outlook
isn't involved in the forwarding. You probably have a server-side config
option enabled to do the forwarding. You'll need to use the webmail
interface to your e-mail accounts to see which ones are forwarding (push)
their e-mails. It's also possible you have an account configured to poll
other accounts (to pull from them). If you had your Telus e-mail account
configured to poll other accounts and retrieve e-mails from there, it is
probably still doing it. When you cancel e-mail service, often the SMTP
access is immediately terminated (so you can't send e-mails through that
service anymore) but POP/IMAP service might linger for another month.

Only you know how you previously setup forwarding (or polling) by your
e-mail accounts or how you set it up in Outlook.
 
K

Kathleen Orland

Outlook only forwards mail if you tell it to. Please check your rules to see
what you have set up. Tools > Rules Wizard.

"maralill" <maralill> wrote in message
news:FE8FECCF-412B-463D-9D5D-C645FED74A4F@microsoft.com...
> I used to have Shaw email, gmail, and telus e-mail.
> When I cancelled my Telus E-MAIL, I expected that Outlook would stop
> forwarding all my e-mails to Telus.
> My contacts keep receiving messages regarding e-mails that supposedly did
> not get sent.
> How can I stop the e-mails from being forwarded to my non-existent telus
> e-mail account.
> I checked in my OUTLOOK and could not find any reference to a telus e-mail
> account. So I could not make any changes in my Outlook program.
> Do you know where I should be requesting inormation about this problem?
> Mary Brizan (mbrizan@shaw.ca) computer name = maralill


 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
You have a rule somewhere - either in outlook or on the telus server - that
is doing the forwarding.

"maralill" <maralill> wrote in message
news:FE8FECCF-412B-463D-9D5D-C645FED74A4F@microsoft.com...
> I used to have Shaw email, gmail, and telus e-mail.
> When I cancelled my Telus E-MAIL, I expected that Outlook would stop
> forwarding all my e-mails to Telus.
> My contacts keep receiving messages regarding e-mails that supposedly did
> not get sent.
> How can I stop the e-mails from being forwarded to my non-existent telus
> e-mail account.
> I checked in my OUTLOOK and could not find any reference to a telus e-mail
> account. So I could not make any changes in my Outlook program.
> Do you know where I should be requesting inormation about this problem?
> Mary Brizan (mbrizan@shaw.ca) computer name = maralill


 
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