Re: New emails come in duplicate, and sometimes go to deleted fold

S

SanVa

Wow! It took me longer to get set up to reply than it took to solve my
problem!! But I just wanted to let others know that after months of
working, as I had time, with various "experts" I spent hours trying to solve
this "duplicate" problem to no avail. Before I started I felt my problem
resulted from 1) trend-micro virus scan updates because it frequently "messed
up" something in Outlook because it had known conflicts with my VISTA 2) I
use "Rules and Alerts" extensively. However, twice during the past few
months I had deleted everything and I still had the problem.
WHAT WORKED FOR ME with OUTLOOK 2003: 1) I switched to McAfee virus
protection this week, and today when I searched for "duplicate Outlook" it
brought up this site first, this solution first. 2) I read all the way
through and the first solution I tried worked for me (cut/paste):

Start>Run. Enter "outlook.exe /cleanrules"

Thank you Mouselette for the question, and Brian Tillman for the answer.
Hope this helps others find their solution more quickly, also.

"Mouselette" wrote:

> I think I got it! It was ONE of the rules... which moved junk to the deleted
> folder... when I unchecked it, mail started coming into my Inbox and not
> duplicating in my deleted folder. Hopefully the junk will still filter
> out...Thanks for all your help, and have a great New Year's!
>
> "Mouselette" wrote:
>
> > Just tried to enter outlook.exe/cleanrules on Start...run..., and when I hit
> > <enter> it says it doesn't exist on my computer.
> >
> > "Brian Tillman" wrote:
> >
> > > Mouselette <Mouselette> wrote:
> > >
> > > > I don't see anywhere to switch to cleanrules... where do I do that?
> > >
> > > Start>Run. Enter "outlook.exe /cleanrules" in the text filed and click OK.
> > >
> > > If you have rules already, this will, of course, delete them. However, in
> > > an earlier message, you said " I do not have any rules set for emails that
> > > come from new senders." Now you're saying "The
> > > rules I use move incoming emails to certain folders." Either you have rules
> > > or you don't.
> > > > > > Brian Tillman
> > >
> > >

 

Brian Tillman

Senior Member
"SanVa" <SanVa> wrote in message
news:AAF0F8AE-B665-443D-BFF7-FA0605212C7B@microsoft.com...

> Wow! It took me longer to get set up to reply than it took to solve my
> problem!! But I just wanted to let others know that after months of
> working, as I had time, with various "experts" I spent hours trying to solve
> this "duplicate" problem to no avail. Before I started I felt my problem
> resulted from 1) trend-micro virus scan updates because it frequently
> "messed
> up" something in Outlook because it had known conflicts with my VISTA 2) I
> use "Rules and Alerts" extensively. However, twice during the past few
> months I had deleted everything and I still had the problem.
> WHAT WORKED FOR ME with OUTLOOK 2003: 1) I switched to McAfee virus
> protection this week, and today when I searched for "duplicate Outlook" it
> brought up this site first, this solution first. 2) I read all the way
> through and the first solution I tried worked for me (cut/paste):
>
> Start>Run. Enter "outlook.exe /cleanrules"
>
> Thank you Mouselette for the question, and Brian Tillman for the answer.
> Hope this helps others find their solution more quickly, also.


One thing to keep in mind: if you have installed the mail scanning feature of
McAfee antivirus, I think you have a better than 50% chance you'll run into
problems with mail sending or receiving at some point. McAfee's product (as
many other AV programs) don't integrate well with Outlook and you'd be better
served by uninstalling McAfee AV and reinstalling without the mail scanning
feature. It will *not* detract from your safety and it *will* forestall mail
delivery problems.

 

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