Outlook doesn't startup anymore after install Norton Antivirus 201

Status
Not open for further replies.
T

Tasha

I installed Norton Antivirus two weeks ago and since then I'm not able

anymore to startup Outlook. A friend of mine discoverd that in the

Application Data no more pst.file was available.

I have Windows XP and Office 2007 Entreprise edition.

When I startup my Outlook I get an error message stating that Outlook hadn't

been closed down properly and if I want to startup in Save Mode. Now, this

doesn't work and the screen asks me to send info about this case to Microsoft.

Anyone out there, who can help me?
 
P

Peter Foldes

Uninstall Norton

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

Peter

"Tasha" <Tasha> wrote in message

news:06B6E958-BF6F-431E-897B-BFB271233FAB@microsoft.com...
> I installed Norton Antivirus two weeks ago and since then I'm not able
> anymore to startup Outlook. A friend of mine discoverd that in the
> Application Data no more pst.file was available.
> I have Windows XP and Office 2007 Entreprise edition.

> When I startup my Outlook I get an error message stating that Outlook hadn't
> been closed down properly and if I want to startup in Save Mode. Now, this
> doesn't work and the screen asks me to send info about this case to Microsoft.
> Anyone out there, who can help me?
>
 
Y

ybS2okj

Have you tried using Office diagnostics using any of the office

applications? Sometimes this solves most of the problems of short cuts and

what not.

Also, please tell us exactly whether you get any error messages when you try

to launch Outlook 2007.

hth

"Tasha" <Tasha> wrote in message

news:06B6E958-BF6F-431E-897B-BFB271233FAB@microsoft.com...
> I installed Norton Antivirus two weeks ago and since then I'm not able
> anymore to startup Outlook. A friend of mine discoverd that in the
> Application Data no more pst.file was available.
> I have Windows XP and Office 2007 Entreprise edition.

> When I startup my Outlook I get an error message stating that Outlook
> hadn't
> been closed down properly and if I want to startup in Save Mode. Now, this
> doesn't work and the screen asks me to send info about this case to
> Microsoft.
> Anyone out there, who can help me?
>
 

Brian Tillman

Senior Member
"Tasha" <Tasha> wrote in message

news:06B6E958-BF6F-431E-897B-BFB271233FAB@microsoft.com...


> I installed Norton Antivirus two weeks ago and since then I'm not able
> anymore to startup Outlook. A friend of mine discoverd that in the
> Application Data no more pst.file was available.
> I have Windows XP and Office 2007 Entreprise edition.


If the installation of Norton's program stopped Outlook from working, then it

IS good advice (despite what "ybS2okj" - someone so "expert" he will not admit

to who he is - says) to uninstall that program to determine if it is, in fact,

the problem. It is WELL documented that many AV programs and Norton's in

particular, conflict with Outlook. When you install an AV program, it's not

necessary to install the mail scanning feature. It does not make you safer

and it it is very likely to cause mail transmission problems.

Do you get any error messages when you try to start Outlook? If so, post

theie EXACT text.

You should check to see if your Outlook PST is there. Open Windows Explorer

and enter this into the Address field:

%UserProfile%\Local Settings\Application Data\Microsoft\Outlook

Click Go. That will open the folder where Outlook creates PSTs by default.

See if you see an "Outlook Data File". If you have known file types set

hidden, you won't see the ".pst" file type, but you should still see the PST.

--
 
T

Tasha

Re: Outlook doesn't startup anymore after install Norton Antivirus

Dear All,

Dear Brian,

As soon as I click the outlook button, outlook starts, then stops saying

that it needs to be run in safe mode (YES/NO option). In either case, the

software stops working, no real error code. So I contacted a friend to see

what happened. He figured out that the pst file was gone.

He was able though to create a mail with the editor function of microsoft,

he checked if he could change maps and yes the computer gave my original

mailbox configuration. It showed even that I have new mail. Now I checked

again and in my application data/.../outlook map are just the following

documents:

outcmd.dat, outlook.nk2, outlook.xml, outlook.srs, outlPrnt

So no .pst file. Where can this be gone (considering the fact that it should

exist somewhere). Anyone?

Tasha

"" wrote:


> "Tasha" <Tasha> wrote in message
> news:06B6E958-BF6F-431E-897B-BFB271233FAB@microsoft.com...
>
> >I installed Norton Antivirus two weeks ago and since then I'm not able
> > anymore to startup Outlook. A friend of mine discoverd that in the
> > Application Data no more pst.file was available.
> > I have Windows XP and Office 2007 Entreprise edition.


> If the installation of Norton's program stopped Outlook from working, then it
> IS good advice (despite what "ybS2okj" - someone so "expert" he will not admit
> to who he is - says) to uninstall that program to determine if it is, in fact,
> the problem. It is WELL documented that many AV programs and Norton's in
> particular, conflict with Outlook. When you install an AV program, it's not
> necessary to install the mail scanning feature. It does not make you safer
> and it it is very likely to cause mail transmission problems.

> Do you get any error messages when you try to start Outlook? If so, post
> theie EXACT text.

> You should check to see if your Outlook PST is there. Open Windows Explorer
> and enter this into the Address field:

> %UserProfile%\Local Settings\Application Data\Microsoft\Outlook

> Click Go. That will open the folder where Outlook creates PSTs by default.
> See if you see an "Outlook Data File". If you have known file types set
> hidden, you won't see the ".pst" file type, but you should still see the PST.
> >

> .
>
 
T

Tasha

Re: Outlook doesn't startup anymore after install Norton Antivirus

By the way I checked the error message I get and clicked on error report:

these are too long to include here. Or is this text usefull

Appname: outlook.exe AppVer 12.0.6514.5000 AppStamp: 4a89dc70 Modname

mspst32.dll ModVer 12.06514.5000 ModStamp 4a89d536 fDebug 0 Offset: 0001e19e

I m nearly desperate

"Tasha" wrote:


> Dear All,
> Dear Brian,

> As soon as I click the outlook button, outlook starts, then stops saying
> that it needs to be run in safe mode (YES/NO option). In either case, the
> software stops working, no real error code. So I contacted a friend to see
> what happened. He figured out that the pst file was gone.
> He was able though to create a mail with the editor function of microsoft,
> he checked if he could change maps and yes the computer gave my original
> mailbox configuration. It showed even that I have new mail. Now I checked
> again and in my application data/.../outlook map are just the following
> documents:
> outcmd.dat, outlook.nk2, outlook.xml, outlook.srs, outlPrnt
> So no .pst file. Where can this be gone (considering the fact that it should
> exist somewhere). Anyone?

> Tasha

> "" wrote:
>
> > "Tasha" <Tasha> wrote in message
> > news:06B6E958-BF6F-431E-897B-BFB271233FAB@microsoft.com...
> >
> > >I installed Norton Antivirus two weeks ago and since then I'm not able
> > > anymore to startup Outlook. A friend of mine discoverd that in the
> > > Application Data no more pst.file was available.
> > > I have Windows XP and Office 2007 Entreprise edition.

> > If the installation of Norton's program stopped Outlook from working, then it
> > IS good advice (despite what "ybS2okj" - someone so "expert" he will not admit
> > to who he is - says) to uninstall that program to determine if it is, in fact,
> > the problem. It is WELL documented that many AV programs and Norton's in
> > particular, conflict with Outlook. When you install an AV program, it's not
> > necessary to install the mail scanning feature. It does not make you safer
> > and it it is very likely to cause mail transmission problems.
> > Do you get any error messages when you try to start Outlook? If so, post
> > theie EXACT text.
> > You should check to see if your Outlook PST is there. Open Windows Explorer
> > and enter this into the Address field:
> > %UserProfile%\Local Settings\Application Data\Microsoft\Outlook
> > Click Go. That will open the folder where Outlook creates PSTs by default.
> > See if you see an "Outlook Data File". If you have known file types set
> > hidden, you won't see the ".pst" file type, but you should still see the PST.
> > > >

> > .
> >
 
T

Tasha

Re: Outlook doesn't startup anymore after install Norton Antivirus

Dear Brian,

I tried a new thing for me... I copied the link you gave me and suddenly I

found my pst file back amongst my other maps in my mailbox (hotmail,

archive,...) :) So I know my info is still somewhere out there... I copied

the info to a new folder (so I have a backup of my mails). :)

So what do you suggest I d do now?

"" wrote:


> "Tasha" <Tasha> wrote in message
> news:06B6E958-BF6F-431E-897B-BFB271233FAB@microsoft.com...
>
> >I installed Norton Antivirus two weeks ago and since then I'm not able
> > anymore to startup Outlook. A friend of mine discoverd that in the
> > Application Data no more pst.file was available.
> > I have Windows XP and Office 2007 Entreprise edition.


> If the installation of Norton's program stopped Outlook from working, then it
> IS good advice (despite what "ybS2okj" - someone so "expert" he will not admit
> to who he is - says) to uninstall that program to determine if it is, in fact,
> the problem. It is WELL documented that many AV programs and Norton's in
> particular, conflict with Outlook. When you install an AV program, it's not
> necessary to install the mail scanning feature. It does not make you safer
> and it it is very likely to cause mail transmission problems.

> Do you get any error messages when you try to start Outlook? If so, post
> theie EXACT text.

> You should check to see if your Outlook PST is there. Open Windows Explorer
> and enter this into the Address field:

> %UserProfile%\Local Settings\Application Data\Microsoft\Outlook

> Click Go. That will open the folder where Outlook creates PSTs by default.
> See if you see an "Outlook Data File". If you have known file types set
> hidden, you won't see the ".pst" file type, but you should still see the PST.
> >

> .
>
 

Brian Tillman

Senior Member
Re: Outlook doesn't startup anymore after install Norton Antivirus

"Tasha" <Tasha> wrote in message

news:CEC1DB35-354F-4554-A4C2-3CB7AFD1130E@microsoft.com...


> As soon as I click the outlook button, outlook starts, then stops saying
> that it needs to be run in safe mode (YES/NO option). In either case, the
> software stops working, no real error code. So I contacted a friend to see
> what happened. He figured out that the pst file was gone.


Outlook displays an explicit message that it can't open its folders if the PST

is missing. It doesn't just hang. Your friend doesn't know what he's doing.


> He was able though to create a mail with the editor function of microsoft,
> he checked if he could change maps and yes the computer gave my original
> mailbox configuration. It showed even that I have new mail. Now I checked
> again and in my application data/.../outlook map are just the following
> documents:
> outcmd.dat, outlook.nk2, outlook.xml, outlook.srs, outlPrnt
> So no .pst file.


That's because the folder containing the files you name is NOT the folder that

normally contains PSTs. He looked in the wrong location. He looked in

%AppData%\Microsoft\Outlook, which is NOT the folder I told you to open. Open

the folder I already told you using the method I told you.

--
 

Brian Tillman

Senior Member
Re: Outlook doesn't startup anymore after install Norton Antivirus

"Tasha" <Tasha> wrote in message

news:EB4D0385-6362-478A-8C48-3BF0B7861097@microsoft.com...


> I tried a new thing for me... I copied the link you gave me and suddenly I
> found my pst file back amongst my other maps in my mailbox (hotmail,
> archive,...) :) So I know my info is still somewhere out there... I copied
> the info to a new folder (so I have a backup of my mails). :)

> So what do you suggest I d do now?


I already said what I think you should do: uninstall your AV program and

reinstall it without the mail scanning feature. You should reboot your

computer after uninstalling the AV program and before reinstalling it. For

added checking, scan your PST with the Inbox Repair Tool, scanpst.exe, found

in %ProgramFiles%\Microsoft Office\Office12 and allow it to repair any errors.

Then try to open Outlook. If it still fails, then create a new mail profile

and add your existing PST to it. See this:

http://www.howto-outlook.com/howto/newprofile.htm

--
 
Status
Not open for further replies.
Top