Cannot open, accept, or delete tasks in outllook 2007

  • Thread starter Cory Brown
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Cory Brown

OS: Winows XP Pro SP3

Software: Outlook 2007 / Outlook 2002

We are having a problem opening tasks in Outlook. We just started using

Outlook as our task management software and not being able to open task

requests is causing us lots of problems.

We recently upgraded half of our office to using outlook 2007 and the other

half is still using outlook 2002 (came with office XP).

We do not have an exchange server and are using pop3 mail to send the task

requests.

Tasks in general worked fine, but it seemed that random employees could not

open task requests that they had received in their inbox. My first thought

was that there was a version compatibility problem between 2002 and 2007.

This however is not the case. If one of our employees sends a task request to

another employee they can open it no matter their version with no problems.

The problem presents itself when they have a task that goes from employee A

to employee B and then employee B reassigns that task to employee C. The

third person in the chain is out of luck. We thought this was random but

after much testing we found a pattern. If employee B is running Outlook 2007,

employee C will not be able to open it.

I've tested this in every configuration possible.

Employee A | Employee B | Employee C | Successfully opens

A) 2007 > B) 2002 Pass

A) 2002 > B) 2007 Pass

A) 2002 > B) 2002 > C) 2002 Pass

A) 2002 > B) 2002 > C) 2007 Pass

A) 2007 > B) 2002 > C) 2002 Pass

A) 2007 > B) 2002 > C) 2007 Pass

A) 2002 > B) 2007 > C) 2002 Fail

A) 2002 > B) 2007 > C) 2007 Fail

A) 2007 > B) 2007 > C) 2002 Fail

A) 2007 > B) 2007 > C) 2007 Fail

I find it odd that a task sent from 07 to 07 and forwarded on to a 3rd

person running 07 would fail but it does.

I've found posts about problems with hot fixes but none of those seem to

help. I've also cleared the forms cache but had no luck. I've also installed

office 2007 sp2 and this did not help. I've tried disableing antivirus email

scanning as I thought it might be stripping out the attachment that makes the

task request work but again it did not help.

Any ideas on this would be great. Thank you for taking the time on such a

long read.
 
C

Cory Brown

This is definately an issue as I can repeat this on any system. You can

create and assign a task from a pc running outlook 2007 via a pop3 mail

message to a pc running outlook 2007 with no problem. However, if that 2nd pc

accepts the task and then assigns it to a 3rd pc, that 3rd pc will not be

able to open it. They will get an error messagebox that says "Can't open this

item. Operation failed." The task cannot be opened, deleted, or accepted. The

only way to get rid of it is to create a new folder, drag it to that folder

and then delete the folder. If we were only assinging tasks to one person we

would not have a problem but unfortunately our work flow demands that some

tasks be passed on to others.

I've tried service packs, disabling av software, making sure all pc's were

running the same OS with service packs, all security settings are identical

across all of the pc's

Any help here would be great. Microsoft will not talk to me unless I pay

them $200+, which I'm really upset about as we just spent $1800 on software.

Is there any way to tell MS their software is broken without paying to tell

them?

On a side note. Outlook 2002 does not have this problem as half of our

employees are running it. I've been in situations where I downgraded my os to

earlier versions using my product key. Is there a way to legally run outlook

2002 with my outlook 2007 key? Grapsing at straws at this point.

"Cory Brown" wrote:


> OS: Winows XP Pro SP3
> Software: Outlook 2007 / Outlook 2002

> We are having a problem opening tasks in Outlook. We just started using
> Outlook as our task management software and not being able to open task
> requests is causing us lots of problems.

> We recently upgraded half of our office to using outlook 2007 and the other
> half is still using outlook 2002 (came with office XP).

> We do not have an exchange server and are using pop3 mail to send the task
> requests.

> Tasks in general worked fine, but it seemed that random employees could not
> open task requests that they had received in their inbox. My first thought
> was that there was a version compatibility problem between 2002 and 2007.
> This however is not the case. If one of our employees sends a task request to
> another employee they can open it no matter their version with no problems.

> The problem presents itself when they have a task that goes from employee A
> to employee B and then employee B reassigns that task to employee C. The
> third person in the chain is out of luck. We thought this was random but
> after much testing we found a pattern. If employee B is running Outlook 2007,
> employee C will not be able to open it.

> I've tested this in every configuration possible.

> Employee A | Employee B | Employee C | Successfully opens
> A) 2007 > B) 2002 Pass
> A) 2002 > B) 2007 Pass
> A) 2002 > B) 2002 > C) 2002 Pass
> A) 2002 > B) 2002 > C) 2007 Pass
> A) 2007 > B) 2002 > C) 2002 Pass
> A) 2007 > B) 2002 > C) 2007 Pass
> A) 2002 > B) 2007 > C) 2002 Fail
> A) 2002 > B) 2007 > C) 2007 Fail
> A) 2007 > B) 2007 > C) 2002 Fail
> A) 2007 > B) 2007 > C) 2007 Fail

> I find it odd that a task sent from 07 to 07 and forwarded on to a 3rd
> person running 07 would fail but it does.

> I've found posts about problems with hot fixes but none of those seem to
> help. I've also cleared the forms cache but had no luck. I've also installed
> office 2007 sp2 and this did not help. I've tried disableing antivirus email
> scanning as I thought it might be stripping out the attachment that makes the
> task request work but again it did not help.

> Any ideas on this would be great. Thank you for taking the time on such a
> long read.
 
L

Leonid S. Knyshov // SBS Expert

On 2/26/2010 12:49 PM, Cory Brown wrote:
> OS: Winows XP Pro SP3
> Software: Outlook 2007 / Outlook 2002

> We are having a problem opening tasks in Outlook. We just started using
> Outlook as our task management software and not being able to open task
> requests is causing us lots of problems.

> We recently upgraded half of our office to using outlook 2007 and the other
> half is still using outlook 2002 (came with office XP).

> We do not have an exchange server and are using pop3 mail to send the task
> requests.

> Tasks in general worked fine, but it seemed that random employees could not
> open task requests that they had received in their inbox. My first thought
> was that there was a version compatibility problem between 2002 and 2007.
> This however is not the case. If one of our employees sends a task request to
> another employee they can open it no matter their version with no problems.

> The problem presents itself when they have a task that goes from employee A
> to employee B and then employee B reassigns that task to employee C. The
> third person in the chain is out of luck. We thought this was random but
> after much testing we found a pattern. If employee B is running Outlook 2007,
> employee C will not be able to open it.

> I've tested this in every configuration possible.

> Employee A | Employee B | Employee C | Successfully opens
> A) 2007> B) 2002 Pass
> A) 2002> B) 2007 Pass
> A) 2002> B) 2002> C) 2002 Pass
> A) 2002> B) 2002> C) 2007 Pass
> A) 2007> B) 2002> C) 2002 Pass
> A) 2007> B) 2002> C) 2007 Pass
> A) 2002> B) 2007> C) 2002 Fail
> A) 2002> B) 2007> C) 2007 Fail
> A) 2007> B) 2007> C) 2002 Fail
> A) 2007> B) 2007> C) 2007 Fail

> I find it odd that a task sent from 07 to 07 and forwarded on to a 3rd
> person running 07 would fail but it does.

> I've found posts about problems with hot fixes but none of those seem to
> help. I've also cleared the forms cache but had no luck. I've also installed
> office 2007 sp2 and this did not help. I've tried disableing antivirus email
> scanning as I thought it might be stripping out the attachment that makes the
> task request work but again it did not help.

> Any ideas on this would be great. Thank you for taking the time on such a
> long read.


Can you try reproducing this bug on Outlook 2010? There is an active

collection of bug reports on that platform right now. Then you can

mention 2007 is affected as well. ;)

Leonid S. Knyshov

 
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