User Can't Access OWA From Hotel

  • Thread starter icccapital
  • Start date Views 1,224
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I

icccapital

The user can access their OWA email from anywhere except for this hotel room.
Has anyone seen this? Is there any change that can be made on the server?
In the hotel they can get to all their other email accounts (yahoo, hotmail,
gmail...) so it kind of looks bad.

We are a small IT department. We have Windows Server 2003 and Exchange 2003
 
R

RAM

On Apr 16, 8:13 am, icccapital <icccapi...>
wrote:
> The user can access their OWA email from anywhere except for this hotel room.
>  Has anyone seen this?  Is there any change that can be made on the server?  
> In the hotel they can get to all their other email accounts (yahoo, hotmail,
> gmail...) so it kind of looks bad.
>
> We are a small IT department.  We have Windows Server 2003 and Exchange2003


Might be a DNS issue - can they get in using your IP address in the
URL? (such as, https://xxx.xxx.xxx.xxx/exchange)

-RAM
 
L

Lee Derbyshire [MVP]

"icccapital" <icccapital> wrote in message
news:7CF4EF3A-D2DD-482E-A654-F9A753C014B6@microsoft.com...
> The user can access their OWA email from anywhere except for this hotel
> room.
> Has anyone seen this? Is there any change that can be made on the server?
> In the hotel they can get to all their other email accounts (yahoo,
> hotmail,
> gmail...) so it kind of looks bad.
>
> We are a small IT department. We have Windows Server 2003 and Exchange
> 2003


What happens when they try? Any error messages displayed?

Lee.

 
I

icccapital

The login box pops up and after putting in user credentials the next screen
is "page cannot be displayed", without any other messages. Strange. Thanks
for the thoughts.

"Lee Derbyshire [MVP]" wrote:

> "icccapital" <icccapital> wrote in message
> news:7CF4EF3A-D2DD-482E-A654-F9A753C014B6@microsoft.com...
> > The user can access their OWA email from anywhere except for this hotel
> > room.
> > Has anyone seen this? Is there any change that can be made on the server?
> > In the hotel they can get to all their other email accounts (yahoo,
> > hotmail,
> > gmail...) so it kind of looks bad.
> >
> > We are a small IT department. We have Windows Server 2003 and Exchange
> > 2003

>
> What happens when they try? Any error messages displayed?
>
> Lee.
>
> >

>
>

>

>

>

>
>
> .
>

 
I

icccapital

It does bring up the login, but then won't authenticate. I tried your idea
of using the ip, but got the same response. Which is that the login box pops
up, then the page says cannot display page.

"RAM" wrote:

> On Apr 16, 8:13 am, icccapital <icccapi...>
> wrote:
> > The user can access their OWA email from anywhere except for this hotel room.
> > Has anyone seen this? Is there any change that can be made on the server?
> > In the hotel they can get to all their other email accounts (yahoo, hotmail,
> > gmail...) so it kind of looks bad.
> >
> > We are a small IT department. We have Windows Server 2003 and Exchange 2003

>
> Might be a DNS issue - can they get in using your IP address in the
> URL? (such as, https://xxx.xxx.xxx.xxx/exchange)
>
> -RAM
> .
>

 
J

Jeff Vandervoort

Maybe clear the browser cache?

If that doesn't fix it, can they access it from another computer (e.g., in
the hotel's business center)? I'd be focusing on the user's computer; HTTPS
is HTTPS, so if Yahoo works, OWA should too.

Jeff Vandervoort
JRVsystems
http://www.jrvsystems.com

"icccapital" <icccapital> wrote in message
news:872A3773-2439-471F-9275-B9B3D8FC9D3C@microsoft.com...
> The login box pops up and after putting in user credentials the next
> screen
> is "page cannot be displayed", without any other messages. Strange.
> Thanks
> for the thoughts.
>
> "Lee Derbyshire [MVP]" wrote:
>
>> "icccapital" <icccapital> wrote in message
>> news:7CF4EF3A-D2DD-482E-A654-F9A753C014B6@microsoft.com...
>> > The user can access their OWA email from anywhere except for this hotel
>> > room.
>> > Has anyone seen this? Is there any change that can be made on the
>> > server?
>> > In the hotel they can get to all their other email accounts (yahoo,
>> > hotmail,
>> > gmail...) so it kind of looks bad.
>> >
>> > We are a small IT department. We have Windows Server 2003 and Exchange
>> > 2003

>>
>> What happens when they try? Any error messages displayed?
>>
>> Lee.
>>
>> >>

>>
>>

>>

>>

>>

>>
>>
>> .
>>

 
L

Lee Derbyshire [MVP]

Has the server name part of the URL in the address bar changed when it says
'Page cannot be displayed'?

"icccapital" <icccapital> wrote in message
news:872A3773-2439-471F-9275-B9B3D8FC9D3C@microsoft.com...
> The login box pops up and after putting in user credentials the next
> screen
> is "page cannot be displayed", without any other messages. Strange.
> Thanks
> for the thoughts.
>
> "Lee Derbyshire [MVP]" wrote:
>
>> "icccapital" <icccapital> wrote in message
>> news:7CF4EF3A-D2DD-482E-A654-F9A753C014B6@microsoft.com...
>> > The user can access their OWA email from anywhere except for this hotel
>> > room.
>> > Has anyone seen this? Is there any change that can be made on the
>> > server?
>> > In the hotel they can get to all their other email accounts (yahoo,
>> > hotmail,
>> > gmail...) so it kind of looks bad.
>> >
>> > We are a small IT department. We have Windows Server 2003 and Exchange
>> > 2003

>>
>> What happens when they try? Any error messages displayed?
>>
>> Lee.
>>
>> >>

>>
>>

>>

>>

>>

>>
>>
>> .
>>


 
I

icccapital

This is a long delay between responses, but I am no longer at that hotel.
However, another of our users is at the Palazzo in Las Vegas and he is having
the same problem so I need to work this out.

To answer your question lee if you are still around, no the address bar
information does not change.

"Lee Derbyshire [MVP]" wrote:

> Has the server name part of the URL in the address bar changed when it says
> 'Page cannot be displayed'?
>
> "icccapital" <icccapital> wrote in message
> news:872A3773-2439-471F-9275-B9B3D8FC9D3C@microsoft.com...
> > The login box pops up and after putting in user credentials the next
> > screen
> > is "page cannot be displayed", without any other messages. Strange.
> > Thanks
> > for the thoughts.
> >
> > "Lee Derbyshire [MVP]" wrote:
> >
> >> "icccapital" <icccapital> wrote in message
> >> news:7CF4EF3A-D2DD-482E-A654-F9A753C014B6@microsoft.com...
> >> > The user can access their OWA email from anywhere except for this hotel
> >> > room.
> >> > Has anyone seen this? Is there any change that can be made on the
> >> > server?
> >> > In the hotel they can get to all their other email accounts (yahoo,
> >> > hotmail,
> >> > gmail...) so it kind of looks bad.
> >> >
> >> > We are a small IT department. We have Windows Server 2003 and Exchange
> >> > 2003
> >>
> >> What happens when they try? Any error messages displayed?
> >>
> >> Lee.
> >>
> >> > >>

> >>
> >>

> >>

> >>

> >>

> >>
> >>
> >> .
> >>

>
>
> .
>

 
L

Lee Derbyshire [MVP]


Do you have only Integrated Authentication enabled? If so, then non-MS
browsers won't be able to login. Try experimenting with different kinds of
authentication - Basic, Integrated, and Forms-based.

See if you can find the relevant entries in your iis logs.

"icccapital" <icccapital> wrote in message
news:75E94535-EF58-4CFF-83AE-4EA3F17033D4@microsoft.com...
> This is a long delay between responses, but I am no longer at that hotel.
> However, another of our users is at the Palazzo in Las Vegas and he is
> having
> the same problem so I need to work this out.
>
> To answer your question lee if you are still around, no the address bar
> information does not change.
>
> "Lee Derbyshire [MVP]" wrote:
>
>> Has the server name part of the URL in the address bar changed when it
>> says
>> 'Page cannot be displayed'?
>>
>> "icccapital" <icccapital> wrote in message
>> news:872A3773-2439-471F-9275-B9B3D8FC9D3C@microsoft.com...
>> > The login box pops up and after putting in user credentials the next
>> > screen
>> > is "page cannot be displayed", without any other messages. Strange.
>> > Thanks
>> > for the thoughts.
>> >
>> > "Lee Derbyshire [MVP]" wrote:
>> >
>> >> "icccapital" <icccapital> wrote in message
>> >> news:7CF4EF3A-D2DD-482E-A654-F9A753C014B6@microsoft.com...
>> >> > The user can access their OWA email from anywhere except for this
>> >> > hotel
>> >> > room.
>> >> > Has anyone seen this? Is there any change that can be made on the
>> >> > server?
>> >> > In the hotel they can get to all their other email accounts (yahoo,
>> >> > hotmail,
>> >> > gmail...) so it kind of looks bad.
>> >> >
>> >> > We are a small IT department. We have Windows Server 2003 and
>> >> > Exchange
>> >> > 2003
>> >>
>> >> What happens when they try? Any error messages displayed?
>> >>
>> >> Lee.
>> >>
>> >> >> >>

>> >>
>> >>

>> >>

>> >>

>> >>

>> >>
>> >>
>> >> .
>> >>

>>
>>
>> .
>>


 
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