Outlook 2003 email editor and Word 2003

  • Thread starter Gorge Lucas
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Gorge Lucas

Hello everyone.

I have a client who is having a problem with outlook and word. When she

opens an email and tries to reply using Word editor through Outlook she gets

an error. "Microsoft Word is set to be your email editor. However, Word is

unavailable, not installed, or is not the same version of Outlook. The

Outlook email-will be used instead. When she does type an email on Outlook,

spell check tool does not spell check her words/sentence. Also, when she

opens word and tries to type something, words/sentences don't appear on the

document. I've reinstalled office, checked spell check settings, made sure

its on USA English. I also ran a command "c:\>regsvr32 ole32.dll" and still

having no luck.

Windows XP SP3

Office 2003 SP3

Can someone please advice.

Thank you
 
R

Roady [MVP]

You'll have to troubleshoot Word for this. As long as Word is not working

properly, Outlook cannot use it as the email editor either.

Resetting the normal.dot file by renaming it to .old might work.

Also, if Word works correctly in Word Safe Mode, it is likely to be caused

by an add-in you have installed.

To start Word in Safe Mode use;

Start-> Run; winword.exe /a

---
"Gorge Lucas" <nope@nope.com> wrote in message

news:eG77pYB4KHA.4964@TK2MSFTNGP05.phx.gbl...
> Hello everyone.

> I have a client who is having a problem with outlook and word. When she
> opens an email and tries to reply using Word editor through Outlook she
> gets an error. "Microsoft Word is set to be your email editor. However,
> Word is unavailable, not installed, or is not the same version of Outlook.
> The Outlook email-will be used instead. When she does type an email on
> Outlook, spell check tool does not spell check her words/sentence. Also,
> when she opens word and tries to type something, words/sentences don't
> appear on the document. I've reinstalled office, checked spell check
> settings, made sure its on USA English. I also ran a command "c:\>regsvr32
> ole32.dll" and still having no luck.

> Windows XP SP3
> Office 2003 SP3

> Can someone please advice.

> Thank you
 

Brian Tillman

Senior Member
"Gorge Lucas" <nope@nope.com> wrote in message

news:eG77pYB4KHA.4964@TK2MSFTNGP05.phx.gbl...


> I have a client who is having a problem with outlook and word. When she
> opens an email and tries to reply using Word editor through Outlook she gets
> an error. "Microsoft Word is set to be your email editor. However, Word is
> unavailable, not installed, or is not the same version of Outlook.


Also, see if this helps: http://support.microsoft.com/kb/906307

--
 
G

Gorge Lucas

"" <tillman1952@yahoo.com> wrote in message

news:#$Z$qJI4KHA.5880@TK2MSFTNGP04.phx.gbl...
> "Gorge Lucas" <nope@nope.com> wrote in message
> news:eG77pYB4KHA.4964@TK2MSFTNGP05.phx.gbl...
>
> > I have a client who is having a problem with outlook and word. When she
> > opens an email and tries to reply using Word editor through Outlook she
> > gets an error. "Microsoft Word is set to be your email editor. However,
> > Word is unavailable, not installed, or is not the same version of
> > Outlook.


> Also, see if this helps: http://support.microsoft.com/kb/906307
> >


Tried all of this. Nothing worked. Even renaming normal.dot, removing office

completely and reinstalling has not fixed the problem. I'm thinking there's

some sort of registry corruption. Any ideas?
 
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