problem when starting Outlook 2010

  • Thread starter BakxM
  • Start date Views 5,748
B

BakxM

Hi all,

After installing Office 2010 (RTM) I get the following error when trying to

run Outlook:

'Cannot start MS Outlook. Cannot open the Outlook window'

This seems to be a weird problem, as I have read serveral other postings

referring to this problem but none of the solutions mentionend seems to be

applicable for me. This is what I've tried:

- removed office14 per KB928218

- removed leftovers of a 2010Beta installation with a MS tool called

'Windows Installer CleanUp'

- removed all mail and data -accounts with 'ControlPanel > Mail'

- removed all 'c:\user\..' -Outlook related folders

- reinstalled Office2010 (14)

- tried to start Outlook.exe /resetnavpane

Same problem...

However... Outlook2010 is starting fine in Safe-mode when holding down the

CTRL key at startup.

All the other 2010 apps seem to run/startup fine

Are there any log-files or diagnostic -regkeys that can be invoked to get

some more detail as to what is bugging me?

Config: Win7 x64 / Office2010 x64 RTM

Regards,

Marcel
 

Brian Tillman

Senior Member
"BakxM" <Bakxm@live.com> wrote in message

news:%23q8I2lf7KHA.604@TK2MSFTNGP05.phx.gbl...


> After installing Office 2010 (RTM) I get the following error when trying to
> run Outlook:

> 'Cannot start MS Outlook. Cannot open the Outlook window'


This has been answered here thousands of times and a Google search for the

error would have found the many times it has been answered already. Moreover

the Google search would have taken less time than it took for you to post the

question.

http://www.google.com/search?q=Cannot+start+MS+Outlook.+Cannot+open+the+Outlook+window

--
 
B

BakxM

"" <tillman1952@yahoo.com> wrote in message

news:#nqlddg7KHA.1424@TK2MSFTNGP04.phx.gbl...
> "BakxM" <Bakxm@live.com> wrote in message
> news:%23q8I2lf7KHA.604@TK2MSFTNGP05.phx.gbl...
>
> > After installing Office 2010 (RTM) I get the following error when trying
> > to run Outlook:
>

>> 'Cannot start MS Outlook. Cannot open the Outlook window'


> This has been answered here thousands of times and a Google search for the
> error would have found the many times it has been answered already.
> Moreover the Google search would have taken less time than it took for you
> to post the question.
> http://www.google.com/search?q=Cannot+start+MS+Outlook.+Cannot+open+the+Outlook+window
> >


No flame intended, but maybe you should have read my whole post, before

quoting the first lines.

All the solutions that come up on the Google search, I have mentionend as

'tried that' in my post.

It is not that I have done no search for myself.

Open to any other options ...

regards,

Marcel
 

Brian Tillman

Senior Member
"BakxM" <Bakxm@live.com> wrote in message

news:Od$0Spg7KHA.1424@TK2MSFTNGP04.phx.gbl...


> No flame intended, but maybe you should have read my whole post, before
> quoting the first lines.

> All the solutions that come up on the Google search, I have mentionend as
> 'tried that' in my post.
> It is not that I have done no search for myself.


Have you given us all the symptoms and the entire error message?

--
 

Brian Tillman

Senior Member
"BakxM" <Bakxm@live.com> wrote in message

news:%23q8I2lf7KHA.604@TK2MSFTNGP05.phx.gbl...


> However... Outlook2010 is starting fine in Safe-mode when holding down the
> CTRL key at startup.
> All the other 2010 apps seem to run/startup fine

> Are there any log-files or diagnostic -regkeys that can be invoked to get
> some more detail as to what is bugging me?
> Config: Win7 x64 / Office2010 x64 RTM


This may be the issue. You have an add-in. There aren't any add-ins that run

with the 64 bit version of Office yet. Uninstall this version and install the

32 bit version. Unless you need to access monstrously large files, you don't

need the 64 bit version.

--
 

Brian Tillman

Senior Member
"BakxM" <Bakxm@live.com> wrote in message

news:Od$0Spg7KHA.1424@TK2MSFTNGP04.phx.gbl...


> No flame intended, but maybe you should have read my whole post, before
> quoting the first lines.


By the way, your response here is most definitely not a flame and, to tell the

truth, I did miss this in your original post: "tried to start Outlook.exe

/resetnavpane". I beg your forgiveness.

--
 
B

BakxM

"" <tillman1952@yahoo.com> wrote in message

news:#Aakt7g7KHA.2292@TK2MSFTNGP04.phx.gbl...
> "BakxM" <Bakxm@live.com> wrote in message
> news:%23q8I2lf7KHA.604@TK2MSFTNGP05.phx.gbl...
>
> > However... Outlook2010 is starting fine in Safe-mode when holding down
> > the CTRL key at startup.
> > All the other 2010 apps seem to run/startup fine
>

>> Are there any log-files or diagnostic -regkeys that can be invoked to get
> > some more detail as to what is bugging me?
> > Config: Win7 x64 / Office2010 x64 RTM


> This may be the issue. You have an add-in. There aren't any add-ins that
> run with the 64 bit version of Office yet. Uninstall this version and
> install the 32 bit version. Unless you need to access monstrously large
> files, you don't need the 64 bit version.
> >


Brian,

Thx for the suggestion, reason I installed the x64 version was because my OS

is x64 as well. Thought that a x64 bit version of office2010 should be a

better match.

Now for troubleshooting...

Removed x64 and installed the x86 version. Now I'm a step further, but a

step back as well. Outlook starts but the other apps, like Excel, Word etc.

report that certain program features are missing and suggest to re-install

their particular app. Added to that, Outlook seems a bit buggy as well.

Every action I try to do in Outlook itself, prompts me with the

Configuration panel, where it is self-configuring the app. It's a panel I'm

used too at a first-time startup, not each-and-every action I'm trying to do

after the first-time startup. Even when closing Outlook, it is 'Configuring

Progress' and finally crashes the app, with mso.dll being the 'Fault Module

Name'.

So in-all this RTM version of 2010 doesn't seem as stable as I thought it

would be, taken into account that maybe my PC is the culprit? I'm going to

revert back to 2007 (again!!). Went back to 2007 when I tried the

2010Beta(x64), after I found out the MobileDeviceCenter wasn't quite

compatible in the x64 version and it didn't sync my contacts. Now again, the

x64 add-ins being a showstopper... why releasing a x64 in all? (Hope someone

from the Office PG is reading this post as well)

Are there any extensive logging features as to why the program is

'Configuring Progress' over-and-over?

Will let you know if the revert to Office2007 gives me a stable app.

Regards,

Marcel
 
B

BakxM

Reverted back to Office2007, no problem whatsoever... all office-apps

stable.

regards,

Marcel

"BakxM" <Bakxm@live.com> wrote in message

news:#XoDFei7KHA.5936@TK2MSFTNGP02.phx.gbl...

> "" <tillman1952@yahoo.com> wrote in message
> news:#Aakt7g7KHA.2292@TK2MSFTNGP04.phx.gbl...
> > "BakxM" <Bakxm@live.com> wrote in message
> > news:%23q8I2lf7KHA.604@TK2MSFTNGP05.phx.gbl...
> >
> >> However... Outlook2010 is starting fine in Safe-mode when holding down
> >> the CTRL key at startup.
> >> All the other 2010 apps seem to run/startup fine
> >
>>> Are there any log-files or diagnostic -regkeys that can be invoked to
> >> get some more detail as to what is bugging me?
> >> Config: Win7 x64 / Office2010 x64 RTM

>

>> This may be the issue. You have an add-in. There aren't any add-ins
> > that run with the 64 bit version of Office yet. Uninstall this version
> > and install the 32 bit version. Unless you need to access monstrously
> > large files, you don't need the 64 bit version.
> > > >


> Brian,

> Thx for the suggestion, reason I installed the x64 version was because my
> OS is x64 as well. Thought that a x64 bit version of office2010 should be
> a better match.

> Now for troubleshooting...
> Removed x64 and installed the x86 version. Now I'm a step further, but a
> step back as well. Outlook starts but the other apps, like Excel, Word
> etc. report that certain program features are missing and suggest to
> re-install their particular app. Added to that, Outlook seems a bit buggy
> as well. Every action I try to do in Outlook itself, prompts me with the
> Configuration panel, where it is self-configuring the app. It's a panel
> I'm used too at a first-time startup, not each-and-every action I'm trying
> to do after the first-time startup. Even when closing Outlook, it is
> 'Configuring Progress' and finally crashes the app, with mso.dll being the
> 'Fault Module Name'.

> So in-all this RTM version of 2010 doesn't seem as stable as I thought it
> would be, taken into account that maybe my PC is the culprit? I'm going to
> revert back to 2007 (again!!). Went back to 2007 when I tried the
> 2010Beta(x64), after I found out the MobileDeviceCenter wasn't quite
> compatible in the x64 version and it didn't sync my contacts. Now again,
> the x64 add-ins being a showstopper... why releasing a x64 in all? (Hope
> someone from the Office PG is reading this post as well)

> Are there any extensive logging features as to why the program is
> 'Configuring Progress' over-and-over?
> Will let you know if the revert to Office2007 gives me a stable app.

> Regards,
> Marcel
 
B

BakxM

"BakxM" <Bakxm@live.com> wrote in message

news:uEBhCzi7KHA.5808@TK2MSFTNGP02.phx.gbl...
> Reverted back to Office2007, no problem whatsoever... all office-apps
> stable.

> regards,
> Marcel

> "BakxM" <Bakxm@live.com> wrote in message
> news:#XoDFei7KHA.5936@TK2MSFTNGP02.phx.gbl...
>

>
>> "" <tillman1952@yahoo.com> wrote in message
> > news:#Aakt7g7KHA.2292@TK2MSFTNGP04.phx.gbl...
> >> "BakxM" <Bakxm@live.com> wrote in message
> >> news:%23q8I2lf7KHA.604@TK2MSFTNGP05.phx.gbl...
> >
>>>> However... Outlook2010 is starting fine in Safe-mode when holding down
> >>> the CTRL key at startup.
> >>> All the other 2010 apps seem to run/startup fine
> >>
>>>> Are there any log-files or diagnostic -regkeys that can be invoked to
> >>> get some more detail as to what is bugging me?
> >>> Config: Win7 x64 / Office2010 x64 RTM
> >
>>> This may be the issue. You have an add-in. There aren't any add-ins
> >> that run with the 64 bit version of Office yet. Uninstall this version
> >> and install the 32 bit version. Unless you need to access monstrously
> >> large files, you don't need the 64 bit version.
> >> > >>

>

>> Brian,
>

>> Thx for the suggestion, reason I installed the x64 version was because my
> > OS is x64 as well. Thought that a x64 bit version of office2010 should be
> > a better match.
>

>> Now for troubleshooting...
> > Removed x64 and installed the x86 version. Now I'm a step further, but a
> > step back as well. Outlook starts but the other apps, like Excel, Word
> > etc. report that certain program features are missing and suggest to
> > re-install their particular app. Added to that, Outlook seems a bit buggy
> > as well. Every action I try to do in Outlook itself, prompts me with the
> > Configuration panel, where it is self-configuring the app. It's a panel
> > I'm used too at a first-time startup, not each-and-every action I'm
> > trying to do after the first-time startup. Even when closing Outlook, it
> > is 'Configuring Progress' and finally crashes the app, with mso.dll being
> > the 'Fault Module Name'.
>

>> So in-all this RTM version of 2010 doesn't seem as stable as I thought it
> > would be, taken into account that maybe my PC is the culprit? I'm going
> > to revert back to 2007 (again!!). Went back to 2007 when I tried the
> > 2010Beta(x64), after I found out the MobileDeviceCenter wasn't quite
> > compatible in the x64 version and it didn't sync my contacts. Now again,
> > the x64 add-ins being a showstopper... why releasing a x64 in all? (Hope
> > someone from the Office PG is reading this post as well)
>

>> Are there any extensive logging features as to why the program is
> > 'Configuring Progress' over-and-over?
> > Will let you know if the revert to Office2007 gives me a stable app.
>

>> Regards,
> > Marcel

>


update...

Removed Office2007 and rebooted.

Choose again to install the x64 version of Office2010, because all the other

application (Word, Excel etc) were stable with this version (not the x86

version).

Install went fine.

Starting Excel and Word (2010x64), without any problems.

Starting Outlook, I got the error 'X Cannot start MS Outlook. Cannot open

the Outlook window'

Closing this panel returns me to the desktop without starting Outlook.

Starting Outlook and waiting for the above mentionend error, not clicking OK

Starting a cmd-box and navigating to the 'Outlook.exe' location and using

the /resetnavpane switch.

This does not resort any effect until I close the first error message

Outlook is than restarted and started as supposed to, full app.

So I searched a little further...

Starting only Outlook.exe from a commandbox works for me !!!! When I use the

shortcut created in the StartMenu, Outlook starts with the error message...

So, created a new shortcut from 'Outlook.exe' and tried to start this from

the desktop... problem... error message.

Okay, new option... tried to run the shortcut 'As Administrator' ...

bingo... Outlook starts as supposed to.

I'm puzzled.... as Word and Excel all run fine...

So I changed the 'Outlook-shortcut' Privilige Level to 'Run as

Administrator' and all is well, except for the fact that I'm prompted by the

UAC for starting Outlook 'As Administrator'.

Anyone ?

Regards,

Marcel
 

Brian Tillman

Senior Member
"BakxM" <Bakxm@live.com> wrote in message

news:%23dl9FOj7KHA.2292@TK2MSFTNGP04.phx.gbl...


> I'm puzzled.... as Word and Excel all run fine...
> So I changed the 'Outlook-shortcut' Privilige Level to 'Run as
> Administrator' and all is well, except for the fact that I'm prompted by the
> UAC for starting Outlook 'As Administrator'.

> Anyone ?


I can't think of why this is happening. Perhaps someone else will. Office

2010 32 bit should work fine on Windows 7 64 bit, too. Sorry I wasn't able to

help.

--
 

Forum Admin

Senior Member
<TILLMAN1952@YAHOO.COM
Thx for the suggestion, reason I installed the x64 version was because my OS

is x64 as well. Thought that a x64 bit version of office2010 should be a

better match.
Doesn't matter if it matches your OS - there are no addins for it. 32bit is highly recommended unless you *need* 64bit for reasons other than you use 64bit os. (Huge file support - over 2 Gb - is the only reason to use 64bit)

However, this is not why outlook won't work or why you're having problems with the 32bit build.

Since this was an upgrade over 2007, did your try a new profile?

for more on 32 & 64 bit, see http://technet.microsoft.com/en-us/library/ee681792(office.14).aspx
>

The recommendations for which edition of Office 2010 to install are as follows:

  • <LI class=unordered>If users in your organization depend on existing extensions to Office, such as ActiveX controls, third-party add-ins, in-house solutions built on previous versions of Office, or 32-bit versions of programs that interface directly with Office, we recommend that you install 32-bit Office 2010 (the default installation) on computers that are running both 32-bit and 64-bit supported Windows operating systems.
  • If some users in your organization are Excel expert users who work with Excel spreadsheets that are larger than 2 gigabytes (GB), they can install the 64-bit edition of Office 2010. In addition, if you have in-house solution developers, we recommend that those developers have access to the 64-bit edition of Office 2010 so that they can test and update your in-house solutions on the 64-bit edition of Office 2010.
>>
 
B

BakxM

"Slipstick" <Slipstick.4aszvm@invalid> wrote in message

news:Slipstick.4aszvm@invalid...

> BakxM;145214 Wrote:
> > <TILLMAN1952@YAHOO.COM
>> Thx for the suggestion, reason I installed the x64 version was because
> > my OS
> > is x64 as well. Thought that a x64 bit version of office2010 should be
> > a
> > better match.
> >


> Doesn't matter if it matches your OS - there are no addins for it.
> 32bit is highly recommended unless you *need* 64bit for reasons other
> than you use 64bit os. (Huge file support - over 2 Gb - is the only
> reason to use 64bit)

> However, this is not why outlook won't work or why you're having
> problems with the 32bit build.

> Since this was an upgrade over 2007, did your try a new profile?

> for more on 32 & 64 bit, see
> http://technet.microsoft.com/en-us/library/ee681792(office.14).aspx
>
> >>

> The recommendations for which edition of Office 2010 to install are as
> follows:
> <LI class=unordered>If users in your organization depend on existing
> extensions to Office, such as ActiveX controls, third-party add-ins,
> in-house solutions built on previous versions of Office, or 32-bit
> versions of programs that interface directly with Office, we recommend
> that you install 32-bit Office 2010 (the default installation) on
> computers that are running both 32-bit and 64-bit supported Windows
> operating systems.
> - If some users in your organization are Excel expert users who work
> with Excel spreadsheets that are larger than 2 gigabytes (GB), they
> can install the 64-bit edition of Office 2010. In addition, if you
> have in-house solution developers, we recommend that those developers
> have access to the 64-bit edition of Office 2010 so that they can test
> and update your in-house solutions on the 64-bit edition of Office
> 2010.
> >>


> > Slipstick

>

>

> > >


Slipstick,

Thx for your suggestions. I did not do an upgrade, but a 'clean' install

several times. I have tried the new profile suggestion many times as well,

to no avail.

As Brian Tillman suggested as well, I have reverted back to the 32bit

version once more. Problem I now have, is that every time I start Outlook or

one of the other apps, the 'first time installation' wizard is started. It's

the screen you get when you start an application for the first time. After

that first time, it is not shown again. In my install, this screen returns

during each and every action I initiate in the Outlook application. When I

start ie. Excel, it reports missing dll's

What wonders me most, is the fact that when I remove 2010 and re-install

2007, all is well. And that the 2010 64bit <> 32bit version behave

differently in error. However, I think I'm gonna give it a rest and start

thinking about re-installing my PC... :-(

Any suggestions (once again) welcome...

regards,

Marcel
 
B

BakxM

"BakxM" <Bakxm@live.com> wrote in message

news:#q8I2lf7KHA.604@TK2MSFTNGP05.phx.gbl...
> Hi all,

> After installing Office 2010 (RTM) I get the following error when trying
> to run Outlook:

> 'Cannot start MS Outlook. Cannot open the Outlook window'

> This seems to be a weird problem, as I have read serveral other postings
> referring to this problem but none of the solutions mentionend seems to be
> applicable for me. This is what I've tried:

> - removed office14 per KB928218
> - removed leftovers of a 2010Beta installation with a MS tool called
> 'Windows Installer CleanUp'
> - removed all mail and data -accounts with 'ControlPanel > Mail'
> - removed all 'c:\user\..' -Outlook related folders
> - reinstalled Office2010 (14)
> - tried to start Outlook.exe /resetnavpane

> Same problem...
> However... Outlook2010 is starting fine in Safe-mode when holding down the
> CTRL key at startup.
> All the other 2010 apps seem to run/startup fine

> Are there any log-files or diagnostic -regkeys that can be invoked to get
> some more detail as to what is bugging me?
> Config: Win7 x64 / Office2010 x64 RTM

> Regards,
> Marcel


Just a little follow up, as the issue is resolved.

Came across a post from someone who suggested to install the office -app

with the 'administrator' user, rather than an account with

'administrator'-priviliges. I have a 'normal' user account that i created

for using my PC.

I logged on as Administrator, did the office 2010 install, started each

application (Word, Outlook, Excel etc) to be sure the installation was

succesful. After that I logged off the administrator and logged on with my

normal user-account (which is member of the administrator group!). Each and

every Office 2010 app now runs fine, without ever getting the

'Configuring...' message, or reporting missing DLL's

regards,

Marcel
 

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