Outlook 2007 Unable to send images in E-Mail

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Robert Willis

#1
I am running Outlook 2007 on Microsoft Vista Business and whenever I attempt

to send a E-Mail that includes a screen capture the intended receiver

indicates that the images show up as a red box with a x in the upper left

hand corner. Most of these people are utilizing Lotus Notes Version 6.5 and

8.x

If I send the same message from another computer running Outlook 2003 or

Windows Live Mail running on Microsoft Windows XP Professional everything

works as planned and the images are visible.

I am using SnagIt Version 9.x on both computers to capture the images and

place them in the E-Mail.

Microsoft is stumped as to why this is occurring and searching the Internet

has provided numerous links to people having the same issue but no

conclusive resolution.
 
R

Robert Willis

#2
I spent about 1.5 hours on the phone with Microsoft and still cannot get a

resolution.

Outlook 2007 - If the image is "Pasted" into the E-Mail then the Lotus Notes

E-Mail Client displays the red box and the image is not visible, We tried

capturing the image on the computer that has Outlook 2007 with both SnagIt

Version 9.x and Microsoft OneNote 2007.

Outlook 2007 -- If a image is inserted into the E-Mail message then the

Lotus Notes E-Mail Client can properly see the image. This however requires

that the image be saved to a intermediate file which is not the desired

solution.

From other E-Mail Clients (Microsoft Live Mail) on the same machine as

Outlook 2007 everything works as planned.

----------------------------------------------------------------------------"Robert Willis" <robert-willis@swbell.net> wrote in message

news:#HuTGgMpJHA.1292@TK2MSFTNGP02.phx.gbl...
> I am running Outlook 2007 on Microsoft Vista Business and whenever I
> attempt to send a E-Mail that includes a screen capture the intended
> receiver indicates that the images show up as a red box with a x in the
> upper left hand corner. Most of these people are utilizing Lotus Notes
> Version 6.5 and 8.x

> If I send the same message from another computer running Outlook 2003 or
> Windows Live Mail running on Microsoft Windows XP Professional everything
> works as planned and the images are visible.

> I am using SnagIt Version 9.x on both computers to capture the images and
> place them in the E-Mail.

> Microsoft is stumped as to why this is occurring and searching the
> Internet has provided numerous links to people having the same issue but
> no conclusive resolution.
 
#3
"Robert Willis" <robert-willis@swbell.net> wrote in message

news:%23HuTGgMpJHA.1292@TK2MSFTNGP02.phx.gbl...


> I am running Outlook 2007 on Microsoft Vista Business and whenever I attempt
> to send a E-Mail that includes a screen capture the intended receiver
> indicates that the images show up as a red box with a x in the upper left
> hand corner. Most of these people are utilizing Lotus Notes Version 6.5 and
> 8.x


See if this helps: http://www.slipstick.com/problems/redx.asp

--
 
R

Robert Willis

#4
"Brian Tillman " <tillman1952@yahoo.com> wrote in message

news:OyEhPckpJHA.1168@TK2MSFTNGP05.phx.gbl...
> "Robert Willis" <robert-willis@swbell.net> wrote in message
> news:%23HuTGgMpJHA.1292@TK2MSFTNGP02.phx.gbl...
>
> >I am running Outlook 2007 on Microsoft Vista Business and whenever I
> >attempt to send a E-Mail that includes a screen capture the intended
> >receiver indicates that the images show up as a red box with a x in the
> >upper left hand corner. Most of these people are utilizing Lotus Notes
> >Version 6.5 and 8.x


> See if this helps: http://www.slipstick.com/problems/redx.asp
> >


I tried that suggestion and it did not work for me. I am reviewing some

information that I located on some other websites in the hope that it will

lead to a final resolution. Thanks for the information.
 
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