Outlook 2010 - Quick Steps

  • Thread starter Suzanne
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S

Suzanne

Anyone else having issues with the new "Quick Steps" feature? I can't seem

to get it to save e-mail addresses that I enter in the "To" line. When I

click "Save" or "Finish" - nothing happens - I am forced to "Cancel" or "X"

out. I think this tool could be very helpful - if I can get it to work. Any

suggestions?
 
R

Roady [MVP]

What is the exact Quick Step that you are trying to create?

---
"Suzanne" <Suzanne> wrote in message

news:7928675D-5457-4FDE-98EF-1B59BEC2DB71@microsoft.com...
> Anyone else having issues with the new "Quick Steps" feature? I can't
> seem
> to get it to save e-mail addresses that I enter in the "To" line. When I
> click "Save" or "Finish" - nothing happens - I am forced to "Cancel" or
> "X"
> out. I think this tool could be very helpful - if I can get it to work.
> Any
> suggestions?
 
S

Suzanne

I've tried a couple, but for example the "To Manager" - I've tried to put an

e-mail address in here and it will not work. I have also tried the "To Team"

and creating my own - all with the same result, when you click the "Save"

button nothing happens. Note: I can save the subject and text without

anything in the "To" box and it works fine.

"Roady [MVP]" wrote:


> What is the exact Quick Step that you are trying to create?

> >

> ---
> "Suzanne" <Suzanne> wrote in message
> news:7928675D-5457-4FDE-98EF-1B59BEC2DB71@microsoft.com...
> > Anyone else having issues with the new "Quick Steps" feature? I can't
> > seem
> > to get it to save e-mail addresses that I enter in the "To" line. When I
> > click "Save" or "Finish" - nothing happens - I am forced to "Cancel" or
> > "X"
> > out. I think this tool could be very helpful - if I can get it to work.
> > Any
> > suggestions?

>
 
S

Suzanne

Ok I do have more information from further testing. It appears that some

e-mail addresses are working. The addresses that are not working are those

that when I click the "check address" button the address changes to the name

e.g. I type "mmouse@disney.com" and "Mickey Mouse" comes up when I click the

"Check Address" button - I thought that it was just recognizing the address

as belonging to the person. The addresses that I'm able to save stay as the

e-mail address. Any ideas?

"Suzanne" wrote:


> I've tried a couple, but for example the "To Manager" - I've tried to put an
> e-mail address in here and it will not work. I have also tried the "To Team"
> and creating my own - all with the same result, when you click the "Save"
> button nothing happens. Note: I can save the subject and text without
> anything in the "To" box and it works fine.

> "Roady [MVP]" wrote:
>
> > What is the exact Quick Step that you are trying to create?
> > > >

> > ---> > "Suzanne" <Suzanne> wrote in message
> > news:7928675D-5457-4FDE-98EF-1B59BEC2DB71@microsoft.com...
> > > Anyone else having issues with the new "Quick Steps" feature? I can't
> > > seem
> > > to get it to save e-mail addresses that I enter in the "To" line. When I
> > > click "Save" or "Finish" - nothing happens - I am forced to "Cancel" or
> > > "X"
> > > out. I think this tool could be very helpful - if I can get it to work.
> > > Any
> > > suggestions?

> >
 

Brian Tillman

Senior Member
"Suzanne" <Suzanne> wrote in message

news:50AF0BEC-3DC5-491C-B462-46DEFAF2E595@microsoft.com...


> Ok I do have more information from further testing. It appears that some
> e-mail addresses are working. The addresses that are not working are those
> that when I click the "check address" button the address changes to the name
> e.g. I type "mmouse@disney.com" and "Mickey Mouse" comes up when I click the
> "Check Address" button - I thought that it was just recognizing the address
> as belonging to the person. The addresses that I'm able to save stay as the
> e-mail address. Any ideas?


If you type an address and when you click Check Names, it turns into a name,

that means you have that address defined for a contact in your Contacts folder

and the Check Names operation finds that match and changes the display of the

address to the "Display As" field you have in the contact record. After

"Mickey Mouse" appears, double-click it. A Contact record should open. Does

it?

--
 
S

Suzanne

A Dialog does open - that appears to be the contact information - this same

thing opens when the name doesn't change as well. The only difference is

there are two extra tabs "Organization" and "Member of" with the name (as

opposed to the unchanged e-mail address). There is a little link button that

says "Open Contact" - I thought this might show me the address book it was

pulling from, but when I click on that I get a message "A dialog is open.

Close it and try again." I heard that there was a bug that has to do with

the Windows Address Book - the solution being to delete the address from that

book and then Outlook will accept it, but I checked and I don't have any

addresses in mine.

"" wrote:


> "Suzanne" <Suzanne> wrote in message
> news:50AF0BEC-3DC5-491C-B462-46DEFAF2E595@microsoft.com...
>
> > Ok I do have more information from further testing. It appears that some
> > e-mail addresses are working. The addresses that are not working are those
> > that when I click the "check address" button the address changes to the name
> > e.g. I type "mmouse@disney.com" and "Mickey Mouse" comes up when I click the
> > "Check Address" button - I thought that it was just recognizing the address
> > as belonging to the person. The addresses that I'm able to save stay as the
> > e-mail address. Any ideas?


> If you type an address and when you click Check Names, it turns into a name,
> that means you have that address defined for a contact in your Contacts folder
> and the Check Names operation finds that match and changes the display of the
> address to the "Display As" field you have in the contact record. After
> "Mickey Mouse" appears, double-click it. A Contact record should open. Does
> it?
> >

> .
>
 

Brian Tillman

Senior Member
"Suzanne" <Suzanne> wrote in message

news:B18D7E4D-1D26-4519-A015-7269AB6CB291@microsoft.com...


> A Dialog does open - that appears to be the contact information - this same
> thing opens when the name doesn't change as well. The only difference is
> there are two extra tabs "Organization" and "Member of" with the name (as
> opposed to the unchanged e-mail address). There is a little link button
> that
> says "Open Contact" - I thought this might show me the address book it was
> pulling from, but when I click on that I get a message "A dialog is open.
> Close it and try again." I heard that there was a bug that has to do with
> the Windows Address Book - the solution being to delete the address from
> that
> book and then Outlook will accept it, but I checked and I don't have any
> addresses in mine.


There is a bug in Quick Steps that causes it to reference the Windows Address

Book instead of Outlook's Contacts when the account is not Exchange. You must

manually enter addresses when creating a Quick Step.

--
 
S

Suzanne

That's what I've been trying to do all along - manually enter the e-mail

address - doesn't work, it seems to think that it's in the WAB - it's not, my

WAB is completely empty. Some addresses that I manually enter work - others

do not - just can't figure out why. I'm sure that it's associated with the

"bug" - but seems to be a bit different as I can't find a workaround.

"" wrote:


> "Suzanne" <Suzanne> wrote in message
> news:B18D7E4D-1D26-4519-A015-7269AB6CB291@microsoft.com...
>
> >A Dialog does open - that appears to be the contact information - this same
> > thing opens when the name doesn't change as well. The only difference is
> > there are two extra tabs "Organization" and "Member of" with the name (as
> > opposed to the unchanged e-mail address). There is a little link button
> > that
> > says "Open Contact" - I thought this might show me the address book it was
> > pulling from, but when I click on that I get a message "A dialog is open.
> > Close it and try again." I heard that there was a bug that has to do with
> > the Windows Address Book - the solution being to delete the address from
> > that
> > book and then Outlook will accept it, but I checked and I don't have any
> > addresses in mine.


> There is a bug in Quick Steps that causes it to reference the Windows Address
> Book instead of Outlook's Contacts when the account is not Exchange. You must
> manually enter addresses when creating a Quick Step.
> >

> .
>
 

Brian Tillman

Senior Member
"Suzanne" <Suzanne> wrote in message

news:12A2177D-BA13-49AA-84E3-24E092DF2546@microsoft.com...


> That's what I've been trying to do all along - manually enter the e-mail
> address - doesn't work, it seems to think that it's in the WAB - it's not,
> my
> WAB is completely empty. Some addresses that I manually enter work - others
> do not - just can't figure out why. I'm sure that it's associated with the
> "bug" - but seems to be a bit different as I can't find a workaround.


Don't click the Check Address button. Just enter the mail addresses and save

the Quick Step. Does that work?

I'll be trying this myself when I get home.

--
 

Brian Tillman

Senior Member
"" <tillman1952@yahoo.com> wrote in message

news:euB1sHaALHA.1700@TK2MSFTNGP02.phx.gbl...


> Don't click the Check Address button. Just enter the mail addresses and
> save the Quick Step. Does that work?

> I'll be trying this myself when I get home.


This worked for me. If I entered the addresses manually, all was as I

expected. What also semi-worked was creating a new message, adding a

Distribution List to the To field, expanding that DL, selecting all the

members shown, coping the selection, then pasting that selection into the To

field of the Quick Step. I said "semi", whoever because of your DIsplay As

valiues consist of multiple words (like "Last, First" or "First Last"), only

the last word of each multiword Display As will be resolved and associated

with the address. I had a DL with enteries like "Smith, John", "Doe, "Jane",

etc. The words "John" and "Jane" resolved and displayed the address when I

hovered over it with the pointer. "Smith" and "Doe" were just character

strings that were completely inactive.

--
 
S

Suzanne

Not clicking the "Check Address" button didn't work - when I click save it

still changes from the address to the name.

The copying and pasting did work - thanks so much!!

"" wrote:


> "" <tillman1952@yahoo.com> wrote in message
> news:euB1sHaALHA.1700@TK2MSFTNGP02.phx.gbl...
>
> > Don't click the Check Address button. Just enter the mail addresses and
> > save the Quick Step. Does that work?
> > I'll be trying this myself when I get home.


> This worked for me. If I entered the addresses manually, all was as I
> expected. What also semi-worked was creating a new message, adding a
> Distribution List to the To field, expanding that DL, selecting all the
> members shown, coping the selection, then pasting that selection into the To
> field of the Quick Step. I said "semi", whoever because of your DIsplay As
> valiues consist of multiple words (like "Last, First" or "First Last"), only
> the last word of each multiword Display As will be resolved and associated
> with the address. I had a DL with enteries like "Smith, John", "Doe, "Jane",
> etc. The words "John" and "Jane" resolved and displayed the address when I
> hovered over it with the pointer. "Smith" and "Doe" were just character
> strings that were completely inactive.
> >

> .
>
 
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