adobe attachments open with blank screen

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challenged

I receive attachments (pdf) and previously could open and read them.

Suddenly they open as blank. I then send this to another PC and open it

successfully, save as Word and return it to my PC.......... I use Windows XP

Pro, Outlook 2003. I am using the free Trial 2007, and still it worked for

the first 2 weeks so I don't know if it's related. I'M TECHNOLOGICALLY

CHALLENGED so if you care to respond, please make it as simple as possible -

thanks much. Kind regards, Greg.
 

larry

Senior Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
I receive attachments (pdf) and previously could open and read them.


Suddenly they open as blank. I then send this to another PC and open it


successfully, save as Word and return it to my PC.......... I use Windows XP


Pro, Outlook 2003. I am using the free Trial 2007, and still it worked for


the first 2 weeks so I don't know if it's related. I'M TECHNOLOGICALLY


CHALLENGED so if you care to respond, please make it as simple as possible -


thanks much. Kind regards, Greg.



I have the same problem and thought it was a problem with Reader or Acrobat. If i close the pdf and re-open, it usually works fine, although its often only half the width of the screen.
 
V

VanguardLH

challenged wrote:


> I receive attachments (pdf) and previously could open and read them.
> Suddenly they open as blank. I then send this to another PC and open it
> successfully, save as Word and return it to my PC.......... I use Windows XP
> Pro, Outlook 2003. I am using the free Trial 2007, and still it worked for
> the first 2 weeks so I don't know if it's related. I'M TECHNOLOGICALLY
> CHALLENGED so if you care to respond, please make it as simple as possible -
> thanks much. Kind regards, Greg.


What happens when you save the .pdf attachment as a file on your hard

disk and then double-click on it in Windows Explorer to open it?

Outlook doesn't open .pdf files. Outlook is an e-mail client. Some

OTHER program is designated as the handler for PDF filetypes and that's

the program with which you are having a problem.

Opening (rather than saving) attachments in Outlook means it has to open

*something*. Attachments are not files. They are merely long strings

of encoded data within a MIME part in the body of your e-mail (that are

presented as "attachments" in the UI for your e-mail client). The

attachment is *in* your e-mail, not some file floating out in the ether

that gets magically linked to the e-mail. Opening or saving the

attachment means decoding that long string. For any program to *use*

that attachment means to decode it and put it SOMEWHERE that the program

can access. That means the attachment gets put into a file. If you

open an attachment, Outlook decodes the attachment, saves it into a file

within Outlook's secured temporary folder, and then passes the file to

whatever is the handler designated for that filetype. When you exit the

program that loaded the temporary file, and upon proper exit of Outlook,

those temporary files are deleted. Any edits you made to them would be

to the file created under Outlook's temporary folder. If you Save the

attachment, Outlook decodes the attachment and puts that data into the

specified file. It is then up to you to load whatever program you want

to edit the file, and those edits will be saved to that file.

If you Open the attachment (which means Outlook created a temporary

file), and to see it outside of Outlook (and to whatever handler program

Outlook passed the temporary file), enter the path for Outlook's secured

temporary folder into the Address bar of Windows Explorer. To find the

folder name, look in the registry under:

HKEY_CURRENT_USER\Software\Microsoft\Office\<version>\Outlook\Security

where <version> is whatever version of Outlook that you installed; e.g.,

10.0 for Office XP, 11.0 for Office 2003, and so on. The data item

named "OutlookSecureTempFolder" points to Outlook's temporary file path.

Also read:

http://www.slipstick.com/outlook/securetemp-files-folder/
 

erniesmith

Member
Outlook version
Outlook 2007
Email Account
POP3
We HAd the same issue and so success. we just rebooted the system. still did not solve the problem, we then uninstalled adobe and reinstall adobe 9 a downgrade from 10

and it works. you may want to try elitebuyer
 
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