Outlook 2007 password prompt with focus elsewhere

  • Thread starter R3JlZyBLaXJrcGF0cmljayBbU0JTQyxNQ1RTLVZpc3RhLE1DSV
  • Start date Views 1,690
Status
Not open for further replies.
R

R3JlZyBLaXJrcGF0cmljayBbU0JTQyxNQ1RTLVZpc3RhLE1DSV

I have a client who prefers NOT to store his password for his email account,

so each time he opens Outlook 2007, it prompts him for this password.

Following installation of several Windows Updates, and after a passage of

time, he called me to complain that, while he was still being prompted to

enter his email account password, he was forced to click the box where he

would enter the password before he could start typing.

Previously, when the prompt appeared, the insertion bar would be blinking in

the box, and he could simply start typing his password and press ENTER.

While the bar is there, and blinking, the focus is elsewhere (the desktop?),

and unless he clicks the box, he cannot start typing.

His system is Windows XP Home Edition with Service Pack 3, with all Critical

and Optional updates. He did not mention this immediately when it started

happening, and it would be difficult to uninstall all of the updates that may

have been applied since this started happening, not to mention installation

of other software products and driver updates. System Restore points have

been tried, but without success. (The Restores were reversed following the

failure to correct the problem.)

What can be done to fix this problem?
 
R

R3JlZyBLaXJrcGF0cmljayBbU0JTQyxNQ1RTLVZpc3RhLE1DSV

Followup to previous post (no resolution yet):

A system restore to a date in April resulted in the "fix" (temporarily) for

the lack of focus on the Outlook account password prompt box. However, that

caused a number of other problems, particularly with Internet Explorer 8, so

it was necessary to undo the restoration.

Internet Explorer 8 was then uninstalled, and another attempt was made to do

a system restore, this time to May 6. That, however, resulted in the

computer freezing up during the system restore, and it was necessary to run

CHKDSK and do a repair install (twice) of Windows XP Professional with

Service Pack 2. Several hours later, the computer is back to its abnormal

self, minus all the restore points (which were wiped out by the repair

installation of XP).

It is evident that this was caused by a Windows Update, but as yet, I do not

know which one. Does anyone have a fix for this?
 
G

Greg Kirkpatrick [SBSC,MCTS-Vista,MCITP]

I have confirmed what I suspected: Office 2007 Service Pack 2 causes this

problem. This I determined by uninstalling Office 2007 Ultimate, then

reinstalling it and its updates one at a time, checking for the password

prompt focus after each.

I don't think it is a good idea to run without Service Pack 2 of Office 2007

installed, but my client thinks the problem is worse than not having the

security patches.

The question is, what can be done to fix this?
 
G

Greg Kirkpatrick [SBSC,MCTS-Vista,MCITP]

It has been more than two months since this was posted, and there is still no

response regarding this issue.

My client refuses to install Office 2007 Service Pack 2 until this is

resolved.

Microsoft, please reply.
 

Brian Tillman

Senior Member
"Greg Kirkpatrick [SBSC,MCTS-Vista,MCITP]"

<GregKirkpatrickSBSCMCTSVistaMCITP> wrote in message

news:794A72C0-8B81-491E-9407-E6D85A871C9D@microsoft.com...


> It has been more than two months since this was posted, and there is still
> no
> response regarding this issue.


If no one has answered, then no one has been able to figure it out.


> My client refuses to install Office 2007 Service Pack 2 until this is
> resolved.

> Microsoft, please reply.


Your client should contact Microsoft, then. See the "Contact Us" section at

http://support.microsoft.com/. This newsgroup is not an official support

channel and people from Microsoft don't read it.

--
 
Status
Not open for further replies.

Top