When I click 'To' to 'select names' there is no info

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Grammie1

At the "to" prompt in email there is nothing which appears for the "select names". There are addresses in my contact and contacts from >>>>>>>@msn.com (connector) address book. Absolutely nothing shows. What's wrong
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange


If you have Contacts in the Contacts folder but they are not accessible when you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right click the Contacts folder, choose Properties then Outlook Address Book. Is the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or address book. Is the Outlook Address Book present? If it isn't listed, add it and close and restart Outlook. If it is listed, then remove it and close then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to make a new profile as you can't add the Outlook Address Book service due to a bug.

 
G

Grammie1

The only contact info there is my*****@msn.com. It is grayed out. Which server do I start with to get to the correct thing. I'm really need more specific step by step info. Thanks
 
N

Niranjan I K

Create a new profile for Outlook and then check if it resolves your issue. Clickhere for information on creating Outlook profiles.
 
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