"cannot reply to message" - "Rules in error" in Outlook 2007

  • Thread starter JacquesR
  • Start date Views 1,666
J

JacquesR

In " Rules and alerts" , I created a rule where if there is some text in the subject of the incoming message, it would reply automatically to this message using a template that I created, and it would also play a sound. When I test this rule, it plays a sound but it doesn't reply to the incoming message. Also at first, it display this error message: " cannot reply to message" in a window titled " Rules in error" .
My template was created using plain text. And also I used similar rules sucessfully a few years ago.

Can you help?
 
J

JacquesR

This is what I did:

1) Click at http://www.microsoft.com/downloads/details.aspx?FamilyId=b97e6ecf-8da5-455d-b3bb-8ff2223f97c4&displaylang=en
I uninstalled it, but there was some successes and some failures. See log at the end of this message.

2) I saw in anothetr forum that I had to also uninstall KB969907. But it wasn't in the list of " installed updates" in Control panel.
So I saw this forum: http://www.keyongtech.com/5389830-kb969907-cannot-autoreply-using-template
So I removed KB972363.

After all that, I tested it and I still have the same problem!

Would you advise me to back up Outlook, uninstall Outlook and resinstall it with only SP1?
Below is the log of step 1:

unday, May 02, 2010 14:13:15
C:\Users\jacques\Desktop\OFFICEPACK\oarpman /remove O12SP2 /log c:\logfolder\logname.log
12.0.6425.0

Start: 14:13:17
Product Code: {90120000-0016-0409-0000-0000000FF1CE}
Patch Code: {2FC4457D-409E-466F-861F-FB0CB796B53E}
Product: Microsoft Office Excel MUI (English) 2007
Result Code: 0
Result: Success
Finish: 14:13:26

Start: 14:13:26
Product Code: {90120000-0018-0409-0000-0000000FF1CE}
Patch Code: {2FC4457D-409E-466F-861F-FB0CB796B53E}
Product: Microsoft Office PowerPoint MUI (English) 2007
Result Code: 0
Result: Success
Finish: 14:13:35

Start: 14:13:35
Product Code: {90120000-0019-0409-0000-0000000FF1CE}
Patch Code: {2FC4457D-409E-466F-861F-FB0CB796B53E}
Product: Microsoft Office Publisher MUI (English) 2007
Result Code: 0
Result: Success
Finish: 14:13:41

Start: 14:13:41
Product Code: {90120000-001A-0409-0000-0000000FF1CE}
Patch Code: {2FC4457D-409E-466F-861F-FB0CB796B53E}
Product: Microsoft Office Outlook MUI (English) 2007
Result Code: 0
Result: Success
Finish: 14:13:50

Start: 14:13:50
Product Code: {90120000-001B-0409-0000-0000000FF1CE}
Patch Code: {2FC4457D-409E-466F-861F-FB0CB796B53E}
Product: Microsoft Office Word MUI (English) 2007
Result Code: 0
Result: Success
Finish: 14:13:57

Start: 14:13:57
Product Code: {90120000-001F-0409-0000-0000000FF1CE}
Patch Code: {ABDDE972-355B-4AF1-89A8-DA50B7B5C045}
Product: Microsoft Office Proof (English) 2007
Result Code: 0
Result: Success
Finish: 14:14:05

Start: 14:14:05
Product Code: {90120000-001F-040C-0000-0000000FF1CE}
Patch Code: {F580DDD5-8D37-4998-968E-EBB76BB86787}
Product: Microsoft Office Proof (French) 2007
Result Code: 1603
Result: Failure
Finish: 14:14:09

Start: 14:14:09
Product Code: {90120000-001F-0C0A-0000-0000000FF1CE}
Patch Code: {187308AB-5FA7-4F14-9AB9-D290383A10D9}
Product: Microsoft Office Proof (Spanish) 2007
Result Code: 1603
Result: Failure
Finish: 14:14:12

Start: 14:14:12
Product Code: {90120000-006E-0409-0000-0000000FF1CE}
Patch Code: {DE5A002D-8122-4278-A7EE-3121E7EA254E}
Product: Microsoft Office Shared MUI (English) 2007
Result Code: 1603
Result: Failure
Finish: 14:14:22

Start: 14:14:22
Product Code: {90120000-0115-0409-0000-0000000FF1CE}
Patch Code: {DE5A002D-8122-4278-A7EE-3121E7EA254E}
Product: Microsoft Office Shared Setup Metadata MUI (English) 2007
Result Code: 0
Result: Success
Finish: 14:14:25

Start: 14:14:25
Product Code: {91120000-00CA-0000-0000-0000000FF1CE}
Patch Code: {0B36C6D6-F5D8-4EAF-BF94-4376A230AD5B}
Product: Microsoft Office Small Business 2007
Result Code: 1603
Result: Failure
Finish: 14:16:02

Start: 14:16:02
Product Code: {95120000-00AF-0409-0000-0000000FF1CE}
Patch Code: {90486BA0-B80C-40C7-B8A5-29B412338B88}
Product: Microsoft Office PowerPoint Viewer 2007 (English)
Result Code: 1603
Result: Failure
Finish: 14:16:44
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
How long ago did you install SP2? If recently, try system restore.

 
J

JacquesR

I installed it on April 14. And the System restore can only restore until april 28.
 
J

JacquesR

So the only solution is either uninstall and reinstall (without SP2) Office 2007, either buy Office 2010 in june?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
So the only solution is either uninstall and reinstall (without SP2) Office 2007, either buy Office 2010 in june?
It doesn't work in outlook 2010 either... the only solution is to uninstall office and reinstall, never going above sp1.

 
J

JacquesR

I uninstalled and resinstalled Office 2007, then I installed SP1 and it's working fine now.

Then in Windows Update, I see a list of updates for Office, which ones can I install so my rule keeps working?

To see a picture of this list, click HERE
 

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